My husband, mom and I came to Verizon in November to see about upgrading a phone on our family plan. We had Leo as an associate and we all found him to be really helpful and knowledgeable. He offered ideas and solutions that seemed to give us the best deal and service for our needs. We ended up also switching our internet provider completely from Spectrum to Verizon, which we hadn't planned on. Instead of having to do a trade in, Leo suggested we add a 4th line on our plan, which wouldn't cost extra, and this would allow us a promotional offer that would save us money in the long run - great! We came back in January because our December bill was unexpectedly much higher than we anticipated (+$120 higher). Leo was our associate again, and we were so relieved that he resolved our issue completely. While the issue was frustrating, he seemed genuinely concerned for us & he was thorough in pursuing a solution to credit our account the $120. He assured us that what he had set us up with in November was correct, and that he would correct the errors to reflect that. He did just that, and we left feeling confident. He definitely understood our needs, he never felt gimmicky or salesy, and even though we came in with an issue, we were really happy with the way he resolved it. So, we really appreciate Leo & are happy to keep working with him! read more

I had a very frustrating and uncomfortable experience at this Verizon location. In November, I came in only to review my upgrade options. I clearly told the staff that I was leaving the country for almost two weeks and planned to officially upgrade when I returned. Despite that, I was repeatedly encouraged to place the order that day. I specifically asked if there would be any issues holding the phone while I was out of the country, and I was reassured multiple times that it would not be a problem and that notes would be made on my account. While I was on vacation, I received repeated calls and texts from the store asking me to pick up the phone, despite having already explained, more than once, that I was out of the country. This was frustrating and unnecessary, especially while traveling internationally. When I returned, the store initially could not locate my phone, though they eventually found it. They stated they don't hold phones for more than 4 days. I also returned my old phone to this location for the trade-in credit, but it has now been two months and the credit has still not appeared on my bill. For comparison, my boyfriend traded in his phone at a different Verizon location and received his credit without issue. In addition to the service issues, there was highly unprofessional behavior during both visits. Two employees repeatedly scratched and adjusted their groin area while interacting with customers. One employee in particular placed his hand inside his pants multiple times in plain view, which was extremely inappropriate and uncomfortable to witness in a professional retail environment. He was also very fidgety. That same employee was also openly rude and condescending while speaking to customer support on the phone, behaving as though others were incompetent. At this point, I will be contacting Verizon directly or going to a different location to resolve the trade-in issue. I will not be returning to this store. read more

Isaac and Leo were the best customer service we've ever dealt with for smartphones! Super helpful when we had a lot of problems setting up my mom's phone. They were able to get quick effortless solution for us quickly. No better team to help with your cellphone needs! read more

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Chris added a protection plan $19/month to my phone when i told him several times i did not want that added. I'm not sure if he thought I was incompetent and wouldn't find out or what. Absolutely disgusting behavior. Issac and Leo were friendly but the manager made me feel very uncomfortable. He kept glaring at me it was actually scary. read more

Worst customer service . A guy named Chris completely rude, did not help at all, and refuse to give me my receipt after I paid worst customer service. I asked to speak to the manager and completely ignoring me, refusing to give me his last name.. basically threatened me to call corporate just over not giving me my receipt. read more

Warning!!! The Vetra store on Rancho California scammed us senior citizens out if $400.00. When we bought our new phones in June they said they had a promotion going where we buy their accessories and their store would give us back $100.00 a month for 4 months. Never happened and Verizon said they had no such promotion. Do not do business with this store - go to a reputable Verizon store. read more

This has been the worst Verizon store I've had the displeasure of dealing with. This is not a corporate store and makes it hard because they are not directly owned by Verizon. Even talking with Verizon customer service I was told that they have non stop issues with stores like this. They charged us a $39 setup fee for each of our phones and didn't even set them up for us. Then Verizon charged us again for the to "activate" each line. The person that helped us at the store said Verizon would refund us for the charges for the activation fees. When I called to do this, Verizon told me they don't waive the fees, then said that the store shouldn't have charged us $39 each to setup our phones. On top of that, the store didn't give us credit for our trade-ins. I had to be on the phone for hours with Verizon to get it fixed as the people at the store said they can't access Verizons system. Plus the person helping us told us all the incorrect pricing on all the accessories and only found it they were double what he quoted us after looking over the receipt once I got home. Do yourself a favor and go to a corporate store so at least they can correct their mistakes and not lay them in your lap. It has been months after getting the phones and I am still trying to get the credit on the last phone. This has been an absolute nightmare. read more

Leo was an amazing and professional representative. He has helped me on a number of occasions. What led me to write a review this time is that Leo spent 2 hours with me trying to help me with my billing situation. He was very professional and patient. Leo spent all that time trying to resolve my issue. He definitely deserves some sort of recognition for all his hard work. read more

I went to Verizon for a question. Then a few days later I was charged for google ai, and they got rid of mobile insurance for my two devices. I never did that so I'm assuming it's Verizon. I got back my insurance plan. But I'm not happy what happened. read more

Mohsin was awesome! Great customer service and super knowledgeable! My husband and I were out of there with 2 new phones in less than an hour. He also helped us install screen protectors we had previously purchased on our new phones. Super fast and friendly! Seating available inside too. Overall, I would recommend this place to anyone who has Verizon. Very professional and answered all our questions. Plenty of parking. Thanks again! read more

Zachariah was a liar, dishonest and tried to take advantage of me. This whole process has been horrible. The fact that Verizon is limited because they aren't Verizon direct is the worst. Run away from this store and ESPECIALLY the rep. Just straight up lied. Would HIGHLY recommend going to a cooperate store. Save the headache. read more

We went to another verizon store on winchester and it was absolutely atrocious. I will never go back there. It was a blessing in disguise cause it led me to this store on rancho and amazing service that I received from Isaac and Larissa. They were friendly, caring and extremely helpful. They helped make the decision to switch a breeze. Thank you guys for your exceptional service. read more

Family went in to look at getting a new upgrade to our phones, two iPhone 8's and a Samsung note 8 (old but reliable) and we were deciding on what to get, fortunately we had Issac who was our sales representative and honestly he has gone above and beyond to help us out with what we needed to get and what would best suit our needs! If you ever need to get a new phone or tablet, request Issac if he's working, you won't be disappointed! read more

Do not use this store. It's not a Verizon Corporate store. I visited this store in Temecula off rancho California rd. Store number w712001. I informed sale person Nick that i needed to test the service and that I would return if it didn't meet expectations, although being very attentive he fail to be transparent on all return fees id the device didn't fit my needs. I was told there would just be a $50 restocking fee. He failed to inform me that the in-store setup fee of $40 and the prorated bill would also be charged. read more

This is literally THE WORST Verizon store I have ever been in. I came in asking about their Ultimate Unlimited plan and not only were they rude and unwilling to help, the little bit of info they gave me was dead wrong. They didn't even take the time to try to find anything out. I contacted customer service (for the third time that day) and they finally cleared things up. This store is less than knowledgeable about anything, beyond rude and flat out lazy. I'd give them zero stars of I could. read more

i received this letter on 9-9-2024 that my auto pay discount amount would be decreased from $10 to $5 per month beginning next month. then it stated that if i move to myPlan option my auto pay discount would be back to $10/month for every line i move. the problem is that if i changed my current plan, then i would be paying more each month than before even if the auto pay discount was back to $10/month. i feel that this is a very poor business move by verizon, and i want people to be aware of signing with verizon. read more

Verizon - Mobile Phones Near Me - Temecula, California

Want to give a shout out to LEO, the young man working at Verizon on Ranco California, he is terrific, patient, and knowledgeable. Thank you, LEO! read more

Giuseppe salved a problem that another Verizon made worse. He was quick to assesses the problem and fixed it even faster. Thank you so much for saving me time and money. I will definitely come back for any further assistance. read more

LOVE THIS STORE AND LOVE KYLA!! Kyla has been an incredible help to me and is an excellent employee. She hooked me up a few days ago when I switched back to Verizon from AT&T (going with AT&T was a mistake - Verizon's the best!) and I got some great deals. She hooked me up with some promotional discounts and I got a great deal on my beautiful new blue iPhone 12 Pro Max and new pink iPad Air! With this new unlimited data service and two new devices, my new monthly bill is barely more than just the price of my monthly service with AT&T! I am thrilled to be back. I cannot say enough good things about Kyla. She is very helpful, knowledgeable, patient, and nice. I unfortunately witnessed a customer yelling at her unfairly - a grown ass man with his wife and daughter who purchased a non-refundable item then demanded a refund. He then said he was being held hostage and threatened to call the cops. Kyla was the only employee working and I was the only other person in the store. What grown man threatens to call the police on a young woman while berating her in front of his daughter?! What a disgusting human being. KYLA DESERVES A RAISE for having to deal with violent assholes like that! She is seriously the best. THANK YOU KYLA AND THE WHOLE TEAM AT THIS VERIZON STORE! :) read more

Me and my mom came to this Verizon after going to a different one nearby because they weren't very helpful. We came to this store and Leo was super helpful and knowledgeable. Although he is new to Verizon he definitely didn't seem new. All of the questions we had he had detailed answers and explanations for. He was looking at what was the best value and option for us given what we were looking for. He was super patient and an honest salesman. Telling us what was worth the money and what wasn't. The selection of phone upgrades was good! Definitely recommend working with Leo! read more

Went to this store today because my phone was saying SOS, the guy that helped me tried one thing and then told me i had to buy a new phone. So i went to the Verizon off of Winchester and the girl working fixed it in literally 5 seconds. read more

I have had HORRIBLE experiences with "GoWireless" Verizon Authorized store fronts. Usual disappointments have been 1) adding insurance to my plan without letting me know, or 2) losing my trade-in phone. Both times I have fought the call center at Verizon for their incompetent franchises. However, this time I was pleasantly surprised. All I needed to do was move my phone number to a phone I already possessed. Amani, the store manager and Luai, her associate, were very helpful, competent, and honest about the $35 service fee. The whole experience was flawless and it was due to Amani's knowledge and care. Thank you! read more

I rarely leave Yelp Reviews, but, they deserve this one. So, after stopping in to inquire about an International plan, Store Manager Amani helped me out with not only that information but also a brand new phone, case, and all the goodies. She is new to the store but been with Verizon for a few years and she is a DIME when it comes to getting things done. I watched her handle three customers at once and she put up with my objections with complete professionalism. Very sincere thank you, like so much I want to HIRE her........ read more

Lonnie is the best employee and if you are in need of an update or have any issues with your phone, Lonnie is your guy! Helped my wife get a new iPhone XS and my daughter get a replacement screen protector installed. read more

Verizon - Mobile Phones Near Me - Temecula, California

Dominic provided me with excellent customer service! I Was in need of a phone and plan that fit my needs and he was able to do just that, I even got some phone accessories! He helped me save some money on my account and was patient answering all my questions and made the process quick. A great experience in comparison to other stores!!! read more

Had such a great experience with Dominic. I'm an elderly woman and was so happy with how he took the time to explain everything. I had such a pleasant time with him. Thank you for your patience and great sense of humor! read more

The associates here were too rude and lazy to help my mother reset my sons gizmo gadget so we could add a phone number to his watch. They claimed "they don't get paid to help with that, and she can watch a tutorial online and do it herself." Updated to add that I'm really disturbed that they called my personal phone to talk to me about this situation after already replying to my review. My call to their store originally is what further prompted me to leave a review. All around unprofessional. read more

AVOID THIS STORE. Last week I got a iPhone 6, 128gb from the Verizon wireless on Ynez (by Men's warehouse). They were fast, the store was clean and I they put the phone bill $399.99 + tax on my bill because we are company. I go today to this store because they are the only store with iPhone 6's in the area. #1 RIP OFF They force me to buy insurance claiming: "Our GM requires everyone gets insurnce" - WHAT A JOKE they wouldn't even let me purchase the $99 apple care because they claim "Its not worth it and it doesn't cover anything" #2 RIP OFF If I don't want insurance they require I buy ONE accessory atleast $35.00 so that I can protect my phone (Car chargers qualify even though they have nothing to do with protection. #3 RIP OFF They scam you by saying "Oh we will waive your $20 setup fee if you buy any other accessory valued at $19.95 #4 RIP OFF They couldn't even put the $399.99 phone bill on my account because they require upfront payment. . . EVEN THOUGH This is a business account with over 60 phones on it. #5 SAVE YOURSELF go to the store over on Ynez or at the mall and leave these clowns. read more

Verizon - They forced me to buy accessories stating that " Our General Manager says that because the iPhone is so new its required" - Mobile Phones Near Me - Temecula, California

I went to this location just trying to get on a plan and ended up with a new iPhone and a new Apple Watch that I love!! I got the best treatment from Chris, luai, and Nick :) they helped me out so much! Especially Nick! My old phone was having trouble transferring over stuff to my new phone but Nick definitely solved the issue and eased my frustration! This location is awesome! Thanks guys!! read more

Shady AF! I highly don't recommend using this Verizon retailer. They duped my elderly mother into purchasing an iPad and additional services then charged her a whole bunch of extra fees. When I took a look at her bill I immediately called to get this straightened out but the team said there was nothing that they could do because she agreed to the terms. I basically got the runaround and every time I tried to reach out to the regional manager he was nowhere to be found. read more

So this is how you go from a 5 star review to a 2 star review: My First Review I experienced excellent customer service yesterday when I went in to get a new phone. Jenna was very helpful, friendly, and very knowledgeable. I left satisfied with my tech shopping experience. I definitely recommend this location. 5 stars and 2 thumbs up! Thanks, Jenna! Here is the real review: When I was in the store buying my new phone, the manager felt the need to tell me I should go on Yelp and leave Jenna a good review. Here's the thing, if I thought that I received good customer service and I felt motivated to write a review, I would. I don't need to be told to do something kind. Actually, I didn't receive spectacular service or anything, and in fact Jenna wasn't even that knowledgeable. Every question had to be answered by the manager or her coworker. And the manager? I don't think she smiled the whole time and seemed to be in a bad mood. Despite that, I went ahead and posted a very nice review the next day, the aforementioned words at the top of this page. Not five minutes goes by when someone from that store texts me and asks me to write ANOTHER review on Praiseworthy.com. Wow. Again, I went ahead and wrote a nice review. Not 30 minutes goes by and Jenna called my phone. I answer and she tries to sell me five business phone lines. No "thank you for your business, I just wanted to tell you about something ", no "how are you today", just a straight sales call. A word of advice: you might want to actually greet someone and thank them for their business when you try to sell them something not even 24 hours later from the last time they spent hundreds of dollars in your store. Also, I decide to return the Verizon Hum device because it did not work as advertised. The Wi-Fi hotspot was extremely slow and after 2 hours and 3 different calls with 3 different people, ranging from Hum sales to techsupport to Verizon sales and receiving no help, I return to the store to return the device. There's 5 employees helping 1 couple but I'm informed I have to wait for the manager, who is busy with the couple. After 10 minutes, the manager comes over and informs me there will be a $30 restocking fee and I ask him if he can waive it, after being told by Verizon sales support that they could. He informs me that he cannot and it's just their policy. He takes my debit card to refund the tax that I was charged on the device yesterday and tells me it will go back on my card. I asked, "I thought you were going to take that out of the restocking fee?" He responds, "Yeah, I just didn't want to deal with it." Me: "Does that mean I don't have to pay the fee??" Him: Ya." I really feel that my business was not appreciated, I felt I was just a sale, and felt that I was treated rudely by the second manager. If I could afford the down time, I'd cancel my Verizon service altogether. That is how you go from 5 stars to 1 star in 24 hours. read more

I wrote my previous review under a different manager. All the employees are different and its changed. One of the employees has transferred because of the poor management. Rosy seems to be helpful and kind but Mariah is rude and condescending. read more

I was assisted by a very knowledgeable staff member. She explained to me how the phone purchase and insurance all works. I was informed and satisfied with the responses. If you want excellent service that you deserve, ask for Jenna. The only thing I didn't like was Verizon has a $200 deductible for your phone insurance. read more

I've been to many mobile stores but this one by far is the best justin the store manager, did a phenomenal job at helping me and my fiance get new phones he made the process simple and quick. I highly recommend this place if you guys are looking to switch over come here. If you guys want the excellent service you guys deserve as for justin the store manager he is very knowledgeable and knows what he in doing and also very friendly. read more

Very rude and deceitful practices. I went in to look at the iPhones on Saturday afternoon. The worker there was condescending the entire time, kept pushing for us to upgrade. Even going as far as telling me my current phone would cost 200 dollars, using asurion, to replace the screen and said we should just get new phones because it's not worth it. He kept being completely rude to the point that I did not want to do business with him and left. I went over to another verizon and was actually helped by a wonderful lady. My deductible was a grand total on 26 dollars... read more

I've had my Samsung Galaxy S7 with Verizon for over a year, then the TouchWiz Home malfunctioned and I couldn't access my apps. I took it into this store, and Carlos went way out of his way to fix it. He knows his stuff, and cares for what his customers need. Not only does it work, but it's faster than before. Kudos to Carlos, and thanks. read more

This is the best Verizon Authorized Retailer in Temecula. The manager and employees were very professional and helpful. I dropped in 10 minutes before close because I had a huge discrepancy with my account and they handled the problem with ease. They made the process smooth which took weight off my shoulders. Nonetheless, this retailer will definitely take care of your needs. 5 stars. read more

Anthony was extremely helpful with the purchase of my phone. He was patient and took care of us with a smile. Highly recommend!

Helpful, friendly and honest. I came in with lots of questions and a hope to get a better deal than I was paying another carrier. Aaron helped me and he was very pleasant. This was the easiest and best experience I've had signing up for a new plan. I'm saving money with more data and better service. I recommend Aaron or David. Both helpful with great service and straight up! read more

Amani the store manger is a cut above great service!! Went in to just pay my bill, she could've just taken my money. What she did was check my plan to ensure I was getting the was best deal and what I was promised. She gave me info I needed and was very honest. Absolutely pleased from her going above and beyond!!! Hopefully she is a training manager to make sure others will be at her level. read more