I really want to take a moment to recognize Ramon because he truly made a difference in our…read moreexperience. From the beginning, he went above and beyond to accommodate us and make sure we were happy. He was patient, attentive, and really took the time to understand what we wanted. He made sure we made the right choice and got exactly what we were looking for. You don't come across customer service like this every day. Ramon genuinely cares about his customers, and you can feel that in the way he treats people. He didn't make us feel like just another customer -- he made us feel welcomed, valued, and taken care of. Because of him, Ramon is definitely going to be our guy from now on! I would absolutely recommend him to anyone. He is such a great employee, and you can tell how hard he works and how much effort he puts into making his customers happy. Honestly, if I were his manager, I would give him a bonus or some kind of special recognition because he truly deserves it. Employees like Ramon are worth appreciating and keeping! I also want to give a big shout-out to his entire crew. Everyone was so kind, friendly, and welcoming. They created such a positive and comfortable environment, and that made the whole experience even more enjoyable. Thank you, Ramon, and thank you to the whole crew for treating us so well. We really appreciate your kindness, hard work, and dedication. We left feeling happy and grateful that we had the chance to work with you!

Ramon is so helpful Awesome Customer Service Beyond & Above Hope you give Ramon Raise & Promotion …read more Thank you TMobile

Came in at 10:45am (opens at 9am). Staff is friendly and gentleman came to check us in. For a…read moreFriday at this time we were told 10 ahead of us and a 1 hour wait!!! They should add some more bench seating along the wall. We heard more staff were showing up at 11:30. By 11:45 we saw 2-3 more employees arrive and within minutes they were able to help everyone. Sebastian helped us. Good guy and of course has to go through the sales pitches like adding a line, discounts on watches/tablets, linking our account with our frontier account, and streaming bundles. Good guy, but just don't like the Verizon business model...we go in to get daughter a new phone and spend 2 hours there. It's like buying a car. For some reason no deals or phones in stock for the iPhone 17e. Also weird placement of the payment readers. They are right where people sit and is a bit intrusive when you are sitting there and people come up to pay 12in away from you. PRO: Staff was friendly and attentive. CONS: lack of seating, placement of payment terminals, and Verizon's upselling and deals they try to get you to buy.

Nick was very helpful as was the lovely women who helped us when we signed. The store is clean and…read morewell lit and has work tables where we sat while we figured out the best plan for our family. Definitely recommend.

My daughter and I had the most amazing experience with Mateo. He went above and beyond to help us…read moreestablish internet service and transfer our cell service from ATT. He took very good care of us and made sure we had all of our questions answered. By the time we were done Mateo felt like a close friend. Thanks Mateo.

Spectrum's billing practices are extremely misleading. When I moved my internet service to a new…read moreaddress, I was told my monthly price would stay the same. Instead, they charged me more than double my usual rate. After two hours and five different representatives--including a manager--they refused to refund the overcharge, claiming they "can't issue credits." I only got my original price restored, but they kept all the extra money they billed me. Always check your bill with this company, especially if you use autopay or paperless billing.

Maria is the owner a very hard-working honest integritable woman highly suggest this location her…read morecrew/staff is great transparent and honest appreciate the affordable and that professional service always thanks a million!!!

My husband phone wasn't charging. I figured it needed a new charging port. Lo and behold it just…read moreneeded to be aligned very honest they could've just replaced it and charged me the full price and said it was half the price. I really greatly appreciate it. You guys are super honest. I will definitely come back here if I need anything or if I know anyone that needs any phone repair repairs. I definitely recommend for you to come here.

Went in to pay off my devices. Susanna Tomboc helped me. It was a complicated procedure and she was…read morepatient, kind and helpful. They are very lucky to have such a great employee.

I have been Verizon customer for over 20 years. It was time…read moreto get a new phone. I basically knew what I wanted. I was interested in a i16 and interested in given my old to someone else. He explained two or three options with my finances in mind. Johnathan suggested a plan of action, included move all my data, photos, etc to my new 16. Wipe the old phone and loading all their data to my other iPhone. We were not his only customer. Moved between customers smoothly. While I keep my question coming. It was a real pleasure. Johnathan is an asset.

My names George, I want to state my name so Chris remembers me. I walked in trying to get help. I…read morewas going on a Costa Rica trip the same night and wanted to make sure I can use my service. I walked in trying to ask for help and Chris said to call 611. I did and the entire time only spoke to a robot and couldn't speak to a representative. I walked back in there for help just for Chris to give me attitude and not want to help. He said I can talk to a representative and I told him I couldn't, to show me I could. He sat on the phone and the robot told him it was currently busy to speak to a representative. So he hung up and upgraded my plan himself. He could have avoided all this trouble and helped my by doing his job but instead made my life harder and wasted my time. What's the point of having Chris sit down all day and not want to help? The lady next to him was very much up other chair trying to help me out. Maybe have the nice lady with the colored eyes run the AT&T since she wanted to help and not just sit down all day like Chris.

we went to the Menifee store . where we purchased 2 iPhones and internet …read more Christian the Manager helped us find the right plan and expLained in detail what the cost was . He took his time with us . made us feel very important . we are older and we couldn't figure out internet. He actually came to our home after work to help us . No where do I find this kind of service . Christian is holds his customers and his performance to the highest standards . he is an example to his co workers . best experience we have had in a very long time . Steve and Patti lien

AMAZING customer service!!! As a senior citizen I had a lot…read moreof questions about everything and Jonathan was so patient, knowledgeable and kind. I refer ALL my friends to their shop and they are ALWAYS impressed.

I use them for my phones and my kids iPhone they are amazing fast and affordable and I recommend…read morethem

Mr. Hernandez really helped me a lot after another staff gave me unwanted device. I was so happy…read morethat he fixed everything 4 me. He's soo grt!!!

From the owner: Switch today & enjoy America's largest 5G network.read more

I was in need of a new car charger for my iPhone and this place just conveniently jumped out in…read morefront of me! On my way to do business at another store in the same strip mall, I saw this store and so I decided to drop in and see if they had what I was looking for. We were greeted by a friendly girl who asked if she could help. That is always a plus when the employees are friendly and ready to help. There were some that were not behind the counter. They were the cigarette-lighter plug-in type, but I don't like that those types are cheap In price, they're cheaply made and burn out fast. She steered me toward the car charger behind the counter. It was the Apple brand I was looking for, which is better quality that won't harm your iPhone. Pay the extra dollars and get the one that's compatible to iPhone. It was 20 as opposed to 40 at Apple. Score! There is a huuuuge assortment of cell phone covers. Most of the selections they had appeared to be of the hard type. I'm sure there is a bigger assortment than what I glanced at. I didn't look that closely, as that's not what I was there for. I noticed a sign upon entering that said they had cell phone plans and do repairs, but I can't really speak of that. So, if you're at the very least looking for a cell phone case cover or a car charger, then this is the place.

So pleased with this store! I was recommended by a friend who said Mike knows his stuff. My friend…read morewas right!! Mike said he doesn't believe the stuff Apple says. I can see why! The problem, My phone would no longer turn on. I thought it was a battery issue. Took it into Apple Store in Fashion Valley. They plugged it into a computer and told me my iPhone 6S was no longer going to turn on and it wasn't a battery issue or a screen issue. The also said they wouldn't be able to extract my data. I had no options, but to buy a new phone. I was seriously devastated about losing everything on my phone! I turned to GJ Wireless in hopes to get my data extracted at the very least, but I was pleasantly surprised to hear that he had got it turned on and in working condition!! 2nd surprise, the bill!! $60!! (I was quoted $700-$3,900 from a data retrieval company.) 3rd surprise, to fix the cracked screen on my phone was $40!! Lastly, Mike has such great customer service he stayed pasted his closing time to give me my phone back same day. All in all.. he saved my phone, saved my data, and saved me so much money! So extremely grateful!

First of all I was impressed that Henry, the owner answered every phone call and queries from Yelp…read more Too often a good business is poorly represented by the first point of contact and who cares more than the owner. My situation is that my computer works fine but I wanted to get it ready for MS Flight Sim 2000 as the hardware requirements have just been published. They offered a free diagnostic and would charge for any upgrades that are required. I brought it in and Henry the owner called me the next day and said the computer is fine just as it is. He did have suggestions for a high refresh rate screen and to be sure to download the game into the SSD rather than the hard drive and to use the DisplayPort of the video card to connect the screen as that is faster than the HDMI port. It turns out he is an ex military pilot as well as an airline pilot and is an avid Flight Sim gamer when he is not actually flying his own plane. How cool is that? So the man knew exactly what my needs are. He suggested some upgrades for the future such as converting the system to an all SSD device. I felt bad that I made them do all that work for nothing and offered to take him out to lunch but he declined. He explained that he views our interaction as building a relationship for the future and a way to grow his business. I would for sure refer everyone I know his way. Could not be happier. In life, one needs a good wife/husband, a good lawyer, a good accountant, a good doctor, a good financial consultant, a good mechanic and a good computer/IT guy. Now I know a good computer/IT guy. Maybe a good therapist too come to think of it.

My laptop had water damage and the keyboard was not functional. The team here repaired this issue…read moreAND earlier than expected which was a very nice surprise. My only complaint is that the manager working behind the counter never seemed to be wearing a face mask while face masks are mandatory. If that is a concern of yours, then keep that in mind and maybe give a call ahead of time.