Came in Yesterday to get me a new phone i was greeted right away and felt welcomed Alina was super…read moredope very professional and helped me with everything i needed help with. Whatever questions i needed she was able to answer and give alot of information and breaking it down for you to fully understand. You want a new phone this is the place to come to and Alina will take care of you and get you right!

My rep, Octavianna, was awesome. I dropped by the store because by phone was running hot to the…read moretouch. She knew immediately what was going on. I had insurance so she proceeded to call them, explained the issue, arranged for pick up and delivery of new phone. She was very professional, knowledgeable, and personable. It was a very relaxed experience. Go Verizon!!

Adrian saved my life again fixing my cell!!! If you need to buy a care or get service come and see…read moreAdrian... you won't be disappointed!

I recently switched to Verizon and needed help with my new phone, so I stopped by the store. Eddy…read moreassisted me, and I couldn't have asked for a better experience. He was extremely knowledgeable, patient, and genuinely kind. He took the time to explain everything clearly and made sure all my issues were resolved before I left. It's not often you get this level of customer service--thank you, Eddy!

Bryon Excellent customer service , explained to understand…read more. Bryon is awesome!!! He is the man at Verizon in big bear , Cali.

Extremely rude and unhelpful only interested in making sales and not helping customers I have been…read morea customer for 20+ years and will be switching

I want to share my experience so others can be careful…read more A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500. After everything was completed, I was told that the promotion either only applied to one phone or was "not part of the program" at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly. My advice to anyone considering switching:* Get every promotion in writing before spending any money.* Do not rely on verbal promises from door-to-door sales.* Call the company directly and confirm the offer yourself before agreeing.* Keep all receipts and documentation. I'm now having to dispute this to try to recover the money. Just hoping others can avoid the same situation.

Verizon has been good service at competitive price for 20 years. HOWEVER, since the…read moremerger/acquisition of Frontier ... nothing but headaches and technical/billing and service problems. One more straw and I'm seeking new internet/wifi provider, so probably phone service too.

Aliyah, Mia and Edith all assisted me. I was clueless on what to do to trade in my Xbox for the new…read moreone I purchased. All three ladies were patient, kind and spent time explaining this to me. I will say that the lady standing in the front of the store should take lessons from the manager/Supervsior who also stood in front of the store. He was welcoming and ready to greet me but she just stood there and looked at me without saying hello. I hen I asked her if she could direct me on how/where to get in line, she just pointed over to an area but seemed confused about it. Next time, I hope she asks for help so customers aren't waiting in the wrong line or waiting not knowing they needed to put their name on a list. All in all, most of the staff were very kind and ready to help. I always have great experiences at this location as they treat everyone the same and their current staff are all very professional.

I am beyond disappointed with Best Buy and the way I was treated as a long-time customer…read more I recently purchased an item that turned out to be incompatible with my laptop. When I went to return it, I was told I was outside the 15-day return window and that there was absolutely nothing they could do. I was then informed that if I were an annual paying member, I would have had 60 days instead of 15 -- essentially being penalized for not paying a membership fee. I have spent thousands of dollars at Best Buy over the years and have never returned an item until now. That loyalty apparently means nothing. The store flat-out turned me away. When I called customer service hoping for a reasonable solution, the representative repeated "it's policy" and refused to help. When I asked to speak to a manager, I was told all managers were in a meeting at 4:50pm PST -- which felt like a convenient excuse to avoid escalation. I was then told there was nothing else she would do for me. No effort was made to retain a loyal customer, no exception was considered, and no empathy was shown. This experience made it very clear that Best Buy values membership fees over customer relationships. I will never shop at Best Buy again, and I will be sharing this experience with others so they know exactly what to expect.

The first part of this review is for A,T,&T as a whole, the positive portion of the review is for…read morethe A,T,&T store in Beaumont ONLY, as the customer service for A,T,&T as a whole has fallen dramatically in recent years. I have been with them since 1992 (A,T,&T, then Cingular, then A,T,&T) and have seen the service degrade. On February 7th I ordered a new iPhone Air via in-person shopping at this store. According to the data being displayed, it would be delivered via overnight by February 12th. On February 16th I called 611 to see where my phone was, as it still showed February 12th on the A,T,&T app. The (lack of) customer service rep. stated that it would ship via overnight but the 27th. The explanation was high demand and supply chain issues. On March 6th I called to cancel my order, and was told it was easier to do it on the app, and they would then send me a pre-paid label to send all of the accessories back. What a crappy way to do business. Before I got a chance to cancel the order, I received a text message stating my phone had shipped. Four weeks for something that was supposed to take no more than five days? Now for the good stuff. Since I was now working out of town, I wasn't able to go pick up my phone until today, March 14th. The young man who greeted me, Mark, was congenial and understanding. I told him I was livid with A,T,&T and was contemplating jumping ship to Verizon for my future phone needs (my wife is on Verizon). Mark was undeterred by my less than stellar attitude and began to set up my phone. Within 15 minutes Mark had everything setup and began the data transfer (took 3 hours at home due to the plethora of data and apps on my old phone), all while we engaged in conversation about everything, mostly life in general. Mark is fast, knowledgeable, and an immense asset to the Beaumont A,T,&T store. Nice work, and thank you.

My family and I just walked in and was helped by such a kind and helpful person named David. He…read morewas able to help us replace my sister's lost phone that she dropped in the river this weekend, and also help us save by adding my nephew into our plan. He made the whole time quick, easy, and pleasant. Give this guy a raise!!

Fast service and friendly staff the owner is very professional I only go to this Boost store for…read moreany issues with my phone or to pay my bill etc

This Boost Mobile store has to be the VERY BEST Boost Mobile I've ever been to. I've been a Boost…read moreMobile customer since the very first year they have in business. So I've seen my share of different Boost store locations. And this location by far has the BEST SERVICE. Arturo is amazing. I was trying to add a 4th phone line onto my plan. He saw immediately that previous store locations had just been adding the phone lines on to my plan at $60 a pop. Which means my phone bill had gotten up to $160 for 3 lines. Instead Arturo suggested that I change over to the family plan of 4 lines for $120. Which immediately saves me $40 a month. Which is a nice savings. So thank you so much Arturo for the wonderful kind friendly customer service. And for your thoughtful suggestion of the Boost family plan which saves me $40 a month. In the future I will highly recommend you and your Boost store location to all family and friends.

I called Spectrum early this morning to contract for a new Internet service and after establishing…read morethe service I was advised to the nearest Spectrum store to pick up my new router. I told Daniel, the customer service from San Antonio, Tx that there's one outside our gate on Highland Springs Bl and that he'd make an appointment for me. He sent me a text confirming the 11:15AM appointment and that if early can just come in as a walk-in. I arrived at about 10:45 and logged in at their IPad registry which acknowledged that I was early. The room was full with about 11-12 people waiting and there's only 2employees there - a male and female. After 20 mins while chatting with some of the people there, I noticed that my name does not show up in the Chart board, so I went and logged on again and by that time 4 more people had arrived. Still my name did not show up on the list so I thought those with online appointments are entertained separately, so I decided to log on again and NOT reference my on-line reservation. 30-35 have already gone by and by this time all the remaining people there were people eh came way after me. So I walked into the man who's picture I will post here, and told him that I had already placed an order on the phone and if I just show them my ID, they would hand me a box of router. The man asked me to sign in again and wait for my turn. Obviously a little irritated and feeling the discrimination that this idiotic and rough behaving unprofessional staff member, I told him I've been patiently waiting...if you can't serve me and give my router, I'll just go to Verizon. He shouted: "Go ahead and go to Verizon." I walked out and called spectrum customer service and reported the incident but I'm sure that went nowhere. That man does not deserve to work in the customer service industry.

Garbage internet. Garbage Customer Service. Garbage Prices. I hate this service provider with a…read moreburning passion. Unfortunately they have a monopoly in Riverside so everyone has no choice but to deal with their bs. They also bought out the previous ISP of our HOA with a kickback for the board members. So that sucks. I genuinely don't understand how they are still able to be in business. There should be a class action by now.