I went in to upgrade my phone and was surprised how helpful the team was when looking at my bill and helping me save move along with my upgrade Thank you read more

Amazing service, Johnathan was absolutely awesome and made the process very smooth. Recommended for best services.

My mom and I went in this store today, she got a new phone. JONATHAN AND RILEY S. Were extremely helpful and very patient, and We enjoy them helping us. They were both very friendly. read more

Service was okay, the seating was awkward and a little uncomfortable too. If you go there, do research first so you know what you want or they will try to upgrade you on every little thing. read more

Horrible customer service, no greeting whatsoever or eye contact when entering the store. The 3 employees were sitting down on their phones. Made it an incredibly awkward first visit. When I paid the employee for my plan he acted as if he didn't want to get up and get my change. I won't ever come back to this store. read more

If you guys want the best service and assistance, go with Mariah! She is very knowledgeable and always ready to answer any questions you have! She will make sure you are pleased with your phone plan. She will give you a much better deal than what your current phone service could offer. Ask for Mariah when you go in! read more

This store engages in bait-and-switch tactics and took advantage of an 88-year-old Deaf man, which is completely unacceptable. We were explicitly told we were purchasing an iPhone 17, and the salesperson Rigoberto (Rigo) went over all the promotions associated with the iPhone 17, instructing us to return within 30 days to redeem them. We later discovered the phone sold to us was actually an iPhone 16. No one disclosed that the iPhone 17 was backordered, nor did anyone say we were being sold a different model. When we returned to redeem the promised promotions, we were told it was "too late" and that we should have returned the phone earlier--despite the mistake being entirely theirs and based on incorrect information they provided. They refused to honor what was promised, even though the error was their own. The salesperson, Rigoberto (Rigo) was not trustworthy, and the manager, Evian, was unhelpful and unwilling to make a reasonable exception, despite the circumstances and the customer's age and disability. This was dishonest, unethical, and incredibly disappointing. I would not trust this store or its staff, and I strongly caution others--especially those assisting elderly or disabled family members--to be very careful read more

After spending 5 hours over 2 days at home on the ATT website trying to unlock my mobile phone unsuccessfully, we gave up and went to the ATT store in Riverside Plaza. Daryl Sagon, the manager, helped us for more than an hour as we continued to try. While calling ATT on my husband's mobile phone, Daryl communicating with the ATT agent, and using my tablet to receive email instructions from the ATT agent, we eventually got the job done! He was extremely patient and cordial! I could not have done this on my own at home! THANK YOU DARYL! read more

Steve the manager and the staff offered me a plan to get Internet and it was a scam. I activated it with them and it did not seem right. As soon as i left i called the att line 611 and they instructed me to never go back to that store because it is not one of their stores it is just a retail store and it is not even posted that it is a retail store. They stated that if I would have done fully what they suggested it would have cost me significantly more in the long run. I'm so glad I called and was told their "unlimited" plan was actually going to cost me more than double monthly eventually because it was a scam. read more

Jesse K. was extremely helpful, kind, talkative, welcoming, and walked me through the process of my new phone gracefully. Every time I visit AT&T at 3540 Riverside Plaza Drive, everyone is so nice. I've never had an issue at this store. Again, thank you Jesse for all your help and thank you to this specific location for always being so welcoming and helpful. read more

Had to go into the store which I usually dread but the man of the hour was Aaron!!! King!! Thank you so much for your patience and your support in helping me figure out the list of things I needed to figure out with my account that I couldn't figure out on my own. read more

FIBER INTERNET BEWARE: This review isn't really directed at this store directly but more towards AT&T in general. We've had the fiber internet for almost a year now. On January 18, it randomly stopped working. We put in an order online for a technician to come, but since it was a long holiday weekend, they didn't come until the 21st. He informed us that there was an issue with one of the telephone poles 800ft away so they would send a different technician to check it out. On the 22nd a different guy came who said that he NEEDS to get into one of our neighbor's backyard (he only mentioned the street behind us but not which house) since that's where the telephone pole is. He waited a bit but since nobody was home and it was still early, he just left and said he would put in another work order to have someone come later in the evening so hopefully they would be home by then. He said the next morning he would check to see if someone else came. Well on the 23rd, the same guy came back out again since nobody came in the prior evening. Said he waited 30 minutes outside the neighbor's home, but since nobody was home he left once again and said the same thing about putting in another work order to have someone come out later in the evening to catch them home. Well on the 24th, a different technician came out and literally told me the same exact thing the previous technician had been telling me all week. He said nobody was home and that our best bet was to wait until Saturday to have a technician come during a time the neighbors will 'surely' be home. Weekend came and went and we had no calls and no updates from anybody. On the 27th I wasted more than an hour of my day, explaining to 3 different employees on the phone what my issue was. But before I could even get ahold of someone, I wasted a lot of time listening to the automated machine give me a bunch of options, and instead of transferring me to a real person, it just informed me there was already a technician scheduled to come the following day. It wasn't until I finally figured out the fastest and easiest way to get on the phone with someone was to press number 1 and pretend I'm trying to start a new service with them. But 3 different times the call was either transferred to the main menu or dropped. At the beginning of each call, they ALL asked if this number was the best to contact me in case the call got disconnected, guess how many call backs I received? Yup. None. So my thing is, what if the neighbors are in a month long vacation? Are we just going to be screwed out of having Internet since apparently that is the ONLY solution to get the fiber internet back in our home?? It is now the 29th. 11 days. AND they expect us to pay for this month and stay with them?? Time to start looking for another provider. read more

Went into this store location just for a new phone. Unfortunately, I ended up with AT&T Home Tech on my bill without asking for or approving it at $25 a month and a new phone. Do these sale associates get credit for this? read more

I'm a loyal #ATT and @apple customer -- iMac, MacBook Air, Original iPhone on through the progression w/ the X, Apple Watch, iHome stuff, @speck #Speck cases, @apple cases, etc. This store is worthless - a "disaster!" Complete waste of time and space at the #RiversidePlaza across from @chipotle and @traderjoes. The tech counter (for the second time) repeat their rehearsed, "You have to go back to Apple Store w/proof of purchase)" even though they've pulled up the Accounts and Invoices (since AT&T Wireless sold me the cellular-based products). They refuse to acknowledge a franchisee or owner but say it's "kinda 1/2 w/ at&t." What gives? I want some serious credits, now. read more

AT&T Store - Mobile Phones Near Me - Riverside, California

Does anyone at AT&T Corporate know that you have an employee, JORGE R. that is employed at AT&T Authorized Retailer, 3540 Riverside Plaza Dr. Suite 334, Riverside, CA 92506, Store No. PM20 (951) 684-1113, and he does not know how to properly install screen protectors for iPhones. When I went in this afternoon 08/28/2023 at 18:01:16 to get a replacement screen protector and asked if he could install it, he informed me that he doesn't do it very well and said, no! When i asked a co-worker if he could install it, his response was, "It's the representatives decision!" Please review your store surveillance cameras, I will be sending a very detailed and honest description of what transpired and you can verify it by the body language. This employee needs additional training and customer service experience. Thank you. read more

Stay away from purchasing a phone from this location. They are dishonest, the salesman talked me into adding an additional line to my plan so I could save $55 a month. He said I would I be charged $1 for a cheap Motorola phone for the new line. My bill doubled! They added additional coverages without my permission! I made several calls to the AT&T loyalty to help me with canceling all the unnecessary fees the salesman added to my account. They were able to disconnect my new line without any further penalties. This was my first and last time purchasing a phone at an ATT store. I never had a problem purchasing an Iphone at Target or Costco! Also, the employees were bashing another employee who was not there. Very unprofessional read more

Came in for a AT&T screen protector for Iphone. I was charged a replacement cost when the originally purchased product has a lifetime warranty, and when store technician installed it on the phone, it was installed incorrectly, but they would not install it again free of charge even though it was installed incorrectly with bubbles and peeling on one side of the screens. read more

As far as I'm concerned, this is the only AT&T store around in Riverside! These young men in there, Steve, Jesse and Aaron , they are very knowledgeable, respectful, and helpful. God bless them all. read more

The door and website says they open at 9:00 am. I've been sitting here since 9:15. It is now 9:45 and no one is at the store yet.

I went there right before closing on Saturday 12/4 Lorenzo was so nice and helpful. He helped me open a new line and also took the time to help me find all accessories I needed. He was patient and took his time explaining all products I had questions on. Also while I was there the other associate was helping a 75 year old lady with her bill which most places usually don't take the time to do. I highly recommend this location their customer service is awesome read more

My mom and I just came to the AT&T store to get her a new phone. I had some issues with some accessories that had broke on my phone so I figured I would fix those as well. We walked in and were greeted very friendly by the gang. Peter was our sales rep and he helped us so much I cannot even begin to say how happy I am! He even talked me into a new phone which I am thrilled about. I'm finally going to have the newest phone out. Thank you Peter you were So patient and sweet and went above and beyond. There was another sales associate named Chris who is also super helpful. Although Adrian did not help us he was also very nice. This is another reason I love the store!!! I have always had a good experience so I thought I would finally give a review. Great job and kudos read more

i don't even know where to start ....this is my third time here . I needed a sim to used my phone and the guy said sorry we don't have any physical SIM a.cell phone store with no SIM ....... is like a bank with no Cash Chipotle with no food ....I'm just speakless and for me to drive to Tyler at 5pm in this traffic is like 30 min each way 1 hour of my time for a $5 sim ...I'm speeches and not sure what to said ..... read more

Be careful, and if you buy a phone with them, check your bill they will add unnecessary stuff to your bill like jump (upgrade your phone early)phone protection, and change your plan. They did all this without my consent. I had to call AT&T and let them know. I will update once I find out who was the associate to help me out very unprofessional, so please check your bill. read more

Expect long wait times (2-4 hours) lines to be miss crossed with transfer of numbers so the promised rebates are null. A lot of "I don't knows" "nothing we can do" regret switching to AT&T... Update new staff members same old excuses. Avoid this place at all costs. Service is horrible. read more

Rude staff. I turned around and went to T-Mobile. Lol. Hopefully they will be able the cheer up. The family that came in after us at T-Mobile said they came in cause the staff was rude to them at AT&T too read more

PLEASE READ!!!! Please if you go, Go with Nick honestly he was super helpful and informative he make the process super easy. read more

This place is absolutely terrible avoid going there been with AT&T for years and never have been treated like this . Traded in my phone they promised credit and they basically lied to me but let me mention Adrian he is the worse he 's unprofessional and rude he should not be in the customer service business . He basically refused to help my husband after he was rude to me I wish I can give place no starts the employees are like robots no personality they need fire them and hire new people ! read more

ZERO stars for incompetent customer "service". Walked in on 11/5/22 to return trade-in phones, Fernanda informs us that they can't print a receipt for our transaction, in other words, no proof of our trade-in. She tells us that we should get an email, however, she typed the email address wrong and we never receive the proof of return!! Then, another employee meddles in our conversation and says that I can call 611 and they would have it, so I do that, and ATnT is unable to see the transaction and they tell me, "do not to leave the store without a receipt." At the end, the manager was able to print, by some miracle, and we got the receipts they said they couldn't print. This entire experience could have been avoided if they had just printed us a receipt from the beginning. The customer "service" reps need to do better. read more

I went in because I couldn't figure out how to add a line and do some other stuff I wanted to add online or over the phone with a representative. There was a worker by the name of Jason McClure who went above and beyond helping me. I'm not kidding, he spent about an hour reviewing my account and helping me find the best way to save monthly on my bill. Wish I could give him ten stars. Very professional, helpful, and friendly. I will now only go to this At&t store if I need to upgrade or for any further purchases. Thanks again Jason! It's been a long time since I've receive such wonderful treatment from an employee. read more

I cannot even describe how great of an experience we had. My mother was done with our current provider, Sprint because of their awful customer service. She went into AT&T Thursday 11/30 after Sprint angered her. Henry, the manager, greeted my mom and gave her quotes on switching over. He wasn't pushy AT ALL. He left her with his number and told her to give him a call when she decided. We all talked it over and decided to go back in Saturday 12/02 and switch everything over. Upon returning Henry immediately took care of us and displayed an almost super human amount of patience. He explained all the answers to our questions, even when we asked for the 7th time. We came in about 45 minutes before closing, something that would understandable irritate some workers, but Henry and Chris never looked the least bit upset. They were warm, genuine, and kind. Making sure all of our phones were switched over exactly as they were before. By the time we left my mother was almost in tears, shocked and amazed by how much Henry sincerely seemed to care about our family. We are paying a little more than before but every dollar is worth it. Not because of the faster data, free HBO, or all brand new phones, but because of the EXEMPLARY customer service displayed by Henry and his whole team! read more

I came today to change from a business account to a family plan but the person who assisted me (Brandon) was super nice and very helpful he suggested to stay with the business account and add a line. Worked out perfectly. Great customer service will definitely be back to this AT&T. read more

I usually never have good experiences with cellphone companies but the worker here Peter Tran made things go extremely smooth and convenient for us. No he is not related to me cuz of our last name haha. read more

I made an appointment for iPhone X preorder day with the assistant manager Donnie. Come preorder day, I never received a call or confirmation for my appointment. I was told Donnie wouldn't even be coming in to work until 2pm when my appointment was at noon. Turns out authorized retailers don't have a system of appointments and the appointments made are the responsibility of the workers that make them. It's super irresponsible to make an appointment and not keep it, especially for a high ranking worker like an assistant manager. The person at the AT&T I ended going to also informed me that a deal he had offered to me wasn't even available. Not the point of my review but also worth noting read more

My phone was acting up and I needed it for work. I went in and although my son added me to the account, I didnt have the correct password to get into the account. The young man behind the counter kept saying I'm sorry ma'am with a rude untone. The next day I went back having not solved my phone problem. Joshua this wonderful, kind, patient, knowledgeable, funny, smart, well spoken and most of all caring sales associate. He saw hiw much distress I was in and took the time to actually help me. We figured out the problem to my phone. He went beyond a normal associate, I wish there was more young men like him. I had to go back two weeks later, for my younger sons phone. I waited for Joshua he has excellent customer service. I know that the issue will be handled right the first time. read more

If you are looking for an AT&T Authorized Retailer you can trust to provide great customer service, look no further. I had the pleasure of working with Matthew who did a great job helping me resolve a problem created by another retailer. I came into the store desperate for assistance to receive a trade-in credit. Matthew knew exactly what to do to process the credit. He also set up my new phone which I purchased from a different store! What started as a nightmare Matthew turned into a great customer experience. His knowledge and willingness to help me created a loyal customer for life. His co-workers Adrian and Oscar were also very helpful and friendly. It was refreshing to deal with AT&T representatives who were honest, knowledgeable and truly understand how to provide excellent customer service. read more

AT&T Store - Mobile Phones Near Me - Riverside, California

Such a disappointment to be in a store with employees/managers having disagreements with each other aloud. My husband and I went in this evening to purchase some new smart devices as we've had ours for a few years now and while browsing another guest came in. The guest was requesting a printed out quote on pricing etc for a specific plan with devices etc. after the guest left is when it happened. The two employees one Caucasian and one Hispanic began to discuss the situation. I over hear the Hispanic employee telling the Caucasian employee that he shouldn't correct him in front of customer and used profanity while saying it to him. He was pretty upset in demeanor and with the tone of his voice. I told my husband that we should leave to avoid being a part of any altercation in the store as I didn't know what to expect. I'm all for working out your differences however, there is a way of going about it and definitely doesn't require profanity or an aggressive approach in front of guest who were in there to purchase that ended up walking out empty handed. I've already Shut off other services with att due to similar situations, and really thinking of closing my final account being wireless with them and moving on to other competitors who are cheaper in price with more coverage. Get it together AT&T read more

It much to say but go to Jason. He was super professional and had me in and out plus he put me on to dope deals. Staff there is kind and supportive but my guy Jason did his thing read more

I came here to upgrade my phone and the person who "helped" me (BRANDON) was farrrrrr from helpful! I noticed he was more polite, courteous and willingly attentive to people who were Caucasian (I will be speaking to corporate about this issue as well as it NEEDS TO BE ADDRESSED!!!!). He seemed as though he did not want to help me... was extremely rude and blunt. the phone I had asked for, he said there were no more in stock. Another person helped me finish my transaction and was able to find the phone I wanted in the back... I guess "Brandon" didn't look hard enough????? I will not be returning to this location...ever. I've been a LOYAL customer for years and have never had to deal with this type of discrimination. DO BETTER ATT! Check your workers, if they need additional training on how to treat customers then require more training! Very unacceptable coming from a company of this magnitude and reputation. read more

Do not come to this store! You will be wasting your time. I had defective charger, I had the original packaging and receipts. I was one day late because I worked the fires in Los Angeles, so I couldn't get a refund or exchange because of the 14 day return policy. The employees and manager were rude and refuse to help me out! The only reason why I gave this store two stars is because at least the store is clean! Save your money and time go somewhere else! read more

they tried to charged me a lot more stuff with out my consent also put you tje most expensive plan without you nowing and really rude staff