Had a great experience at this location. Went in because my phone had froze up. Nicky was exceptionally helpful in fixing my phone and setting up a new plan for the phone read more

The best place to get a phone for your overall grade list. Please understand when I say these people know how to get the job done for the record I will be back here for the fact of the value of the prices, value of a selection, and the value of the amazing gratification satisfaction, got up to speed and back on what I needed to do. To be a part of the best net work with these awesome people Mr. Hernandez and to Mike. This one's for you you guys want above and beyond the call of duty man I ain't gotten service because we were caught up in a time loop but now we are back up as of 1:50 PM. We are back up on this beautiful October 27, 2025, but I will be back here to be purchasing my girlfriends AirPods and my AirPods, so be on the lookout for us but I purchased a great product with you, Mr. Hernandez and you troubleshoot it. Great Mr. Mike read more

Verizon - Mr. Hernandez sold me this beautiful, 46 mm Apple Watch series 11 best investment ever since sliced bread - Mobile Phones Near Me - Palm Springs, California

Alex at the Verizon store on Palm Canyon in Palm Springs was super helpful in troubleshooting an issue with my SIM card. No upselling, no time wasting, no hassles. He provided what I needed quickly and efficiently. read more

They keep over charging really watch your bill. They are trying to get more money out of their customers. Don't trust your statement. They just hope you will pay there added fees read more

Counter representative couldn't even help my wife simply activate a replacement phone because she "wasn't authorized on the account" even though I gave him the Verizon access through the app and I'm at work. It's always these little phone stores that you think are convenient and they turn out to be a huge waste of time to get anything done. My wife was the only customer in the store, which isn't surprising. The representative "didn't want to lose his job" over activating it. Their customer service is a joke and really non-existent. Stay clear of this place so that representative doesn't lose his job for actually helping someone. read more

Alex H. was super helpful walking us through a potential shift from T-Mobile to Verizon. While we couldn't complete the deal because phones were back-ordered (at this and every other store) and we were leaving town, Alex made sure we had all the information we needed to make the switch at another store at a later time. read more

Worst store ever. There was two guys working when I came in to upgrade my phone. I opted for the bigger guy to help me, big mistake. All he sold me were a bunch of white lies and BS. I was told my bill would increase sure, but not 300+! Then I was told my old phone would now have a "free line" and I'd just be paying for my upgraded phones line, but I'm being charged 16 something for it monthly.. for a "free line"?Not sure if it's the commission to blame for all the dishonesty, this guy was worse than a car salesman. Do yourself the favor and just upgrade by calling Verizon instead. read more

Please go to a factory store. I've been with Verizon for over 20 years and this is the worst store I've ever dealt with. The guys in this place lie to you about your trade in, the plans you can get, and just about everything else. I've been to the other branch of this "authorized dealer" in Yucca Valley and those folks were great- well informed and told the truth and helped you get the best deal. These guys in Palm Springs are really the worst and you'll regret going there. I know I do. We traded in 3 phones for new iPhones and when I got my bill I saw that I was being charged as if one of the phones wasn't qualified for a trade in. I went back to the store and talked to the manager and he told me I had to take it up with the salesman that handled my transaction. WTF? Aren't you the manager? Seriously. Go to La Quinta to the factory store. Do not go here. read more

Outstanding customer service. Ryan absolutely the best. Knowledgeable answered all of my questions. Explained everything for me with my wonderful new phone and I had a lot of questions! So kind and amazingly helpful. Thank you Verizon for having such outstanding customer service representatives like Ryan. read more

They wanted personal information for a simple purchase of a phone charger. The two employees there laughed at me when I denied them their request. I asked for the reason as to why they wanted this information and they said the computer won't allow them to fulfill my purchase without my private information. It's sketchy as f-- read more

Do yourself a favor, here I sit again! So understaffed, wait times up to 3 hrs! 2nd for me since every item was mis represented and up charged. I'm in gay hell! read more

Mike M. was incredibly helpful, friendly, thorough, and efficient! He made sure we were aware of any promotions that were applicable and took time to ensure we were taken care of. read more

I came in yesterday after embarrassingly losing my phone at the top of a hike in Joshua Tree. My boyfriend and I had gone to another Verizon in the area where they said there were no iphones in stock in all of Palm Desert. Since we were walking around the strip already, I saw this store and thought hey why not try. WELL they had literally one more iphone for sale in a bundle. I explained everything to Xavier who was so patient, kind, and completely professional throughout the whole experience. It was such a relief after being very frustrated with myself and the entirety of the preventable situation. Thank you Xavier for your patience and our conversation. Truly such a light. read more

I recently wento the Verizon store in downtown PalmSprings. I had the pleasure of having Melanie work with me and my problem with my phone. She was patient and caring. She is the "Gold Standard " for customer service! read more

Assistants there a lazy, lazy. They need to be trained in Customer Service. We have a bad taste in our mouths. Try different store or don't sign up for Verizon. read more

This store is not worth a star. I am a current customer and wanted information about new plans. I was greeted when I arrived and waited while they finished with other customers. When one of the two people finished with their customer, I assumed she would help me. Instead she sent emails, cleaned her phone, chatted with her colleague and never once acknowledged me or stood up to see if there was anyone there - although I was hard to miss since I was standing at the counter. When a new customer entered the store she started to help that person. When I said something I was told she didn't see me and she continued with the new costumer. Service at the location is terrible. read more

The guys here are great. Kevin was totally professional and friendly from the start, great explanation of trade-up options, super followup as well. Tyler stepped in at one point and was able to multi-task with other customers as I completed my data transfer. Good vibe at this store, excellent experience! read more

Melanie from the Verizon store at East Tahquitz Canyon Way and North Palm Canyon Drive provided amazing service and information. She not only helped me upgrade my phone, but she answered a ton of my questions. You can tell she loves helping others. Thank you, Melanie! read more

Received awesome service since the day we went in to order our new devices.. German H the store manager was amazing.. super nice.. very outgoing.. joked around with us while he helped up set up our devices.. he dealt with a really rude customer while we were there.. was very professional and not once was he rude back.. stayed calm and collective.. and came right back to finish setting us up as if nothing happened.. definitely going back to him for future services! Thank you German for taking care of us read more

I had an outstanding experience today with Keith the store manager who was so knowledgeable patient with my very limited technical skills He made the entire purchase and transfer from an old phone to the new I 13 seamless easy and most importantly took time to answer my questions showed me what I needed to know. Additionally, while data was being transferred he helped another technically challenged man get his phone fixed with such patience and kindness and really went the extra mile to help him I was so impressed with him his abilities and attitude bravo to him and to Verizon for having such an outstanding employee read more

The best experience ever with getting a new cell phone! Omar and Xavier took care of us! We really hate going to get new phones. It's like getting a new car lots of paperwork, time and usually bad service. NOT here! Excellent service all my questions answered even the next when I had a question - got my answer quickly! These guys know the phones, plans and cases. Really great experience read more

I recently purchased an iPhone 13 at this store. I was very happy with the Manager Kevin B who had great customer service! Always helpful, patient, knowledgeable, and answered all my questions. Great place to purchase a cell phone and convenient location. Thank you Kevin! read more

While on Spring Break Vacation in early April, my daughter's phone needed to be replaced, and unfortunately there was not an actual Verizon Company store close, so we hit up this Victra location as they are marketed as an Authorized Verizon Retailer. It was supposed to be an easy "let's just replace the phone" trip, and I had three kids with me starving for dinner we had reservations for. Over 2 hours later, this store and the rep (I believe it was Michael) managed to completely mess up everything! Sold me on a new plan, early upgrade, streaming services...yada yada and quoted me my new payments, how much up front I had to pay...which is why I moved forward. He totally messed up the early upgrade (just got charged extra $400 on my bill) because he didn't input my trade device that needed to go there. No streaming services (which i didn't actually want anyways) and then some. He had to call his manager multiple times, because he messed up the order and my account, and then had to rope in Corporate as well, who still managed to not initiate the proper trade-in. I have spent countless hours multiple times on the phone with actual Verizon, trying to fix things, initiate trade-in, fix my billing, and now try and rectify a $400 charge that Verizon ultimately said this store needs to make right since they messed it up. I have reached out to the store, and still awaiting German, the manager to call me back since yesterday. The fact that I'm still spending countless hours getting them to try and fix this is madness. Meanwhile...I'm out $400 I never had been told I had to pay. Save yourself and go direct to a Company Store even if it's far. read more

I needed assistance with a prepaid plan and the store manager answered all my questions and quickly set up the new plan. Very professional. Very polite. I really appreciated his sense of humor and his focus on addressing all my questions. read more

Xavier was incredibly awesome! He was patient and informative. The Verizon server was having issues and he took the time to call Customer Service for me and resolve the problem. He went out of the way to assist me with setting up my iPhone and customize my iPad Air. Will return, will come back and will stay with Verizon because of Xavier! read more

very inefficient at their jobs i was in line for charger for more than 30 minutes and still was never seen there were like only 4 people in the store at the time... read more

I just called with a series of question and was helped by Omar. Having been in customer service for over 20 years I was so impressed by his professionalism over the phone. While I could tell Omar was busy he took the time to answer my questions in a pleasant manner never making me feel rushed. Great first experience! Thank you Omar read more

Kevin went above and beyond to assist in my recent iPhone purchase which included the trade-in of my old device. He was more than happy to answer any questions and handled the content transfer without a hitch. So pleasant to work with and even followed up a couple of days later to let me know the status of my trade-in credit. He followed through just as he had promised and I couldn't be happier. I will not hesitate to return for all of my Verizon related needs on our family plan. read more

I was helped by David and the experience was as good as one could hope. Very little wait time, a great deal, and he got my screen protector on flawlessly. I would definitely come back to this location when it's time to upgrade my phone again. Thank you for the help David read more

Don't go here unless you don't value your time....did not acknowledge customers, continued long sales without helping waiting customers. Waited almost 45 minutes to pay bill and buy a charging cord. read more

We came to this location to upgrade because of the kind associates and great customer service. Don took the time and patience and was eager to please us and answer all the many questions we had about our new phones. We highly recommend this location!! Thank you, Don, and Cam too!! read more

DJ was fantastic and helping us transfer data and check out what was wrong with our old phone. We would trust him 100% anytime for future service. Thanks a lot DJ read more

Is it possible to give this place below 1 star (yelp please let me know). The customer service at this place SUCKS! I was with ATT for over 20 years and wanted to make a change in my service and got shitty customer service at their store, so i went straight to verizon to switch to them - what a HUGE mistake. Promises were made by employees at this store that were not kept. They said they would help out with various aspects of switching - im still waiting for that help. I have been back to the store TWICE and have had surly, unhelpful service from 2 different associates. Daniel, who sold me my phone (and who gave me a charger and a case without asking me if i wanted them. So that i thought came with the phone - wrong! I was charged extra for these items!). Daniel was also one of the associates that i saw on my subsequent visit. Yes - surly and unhelpful. WHen he saw that i was unhappy he asked for my phone number and said he would call me back the next day the give me the appropriate information. That was two weeks ago. Have you heard from Daniel? I sure havent. Avoid this place at all costs. Ignore this at your own cost and aggravation. So what now - Sprint? read more

DO NOT BUY A PHONE HERE!!! I purchased an iPhone in July & pre-paid $149.99 for insurance. My phone broke & the insurance said my contract was canceled, after 3 days & a lot of yelling it was finally reinstated, only to be told I had a $150 deductible & they had to put a $700 hold on my credit card before they would send me a replacement phone. The manager Sal was not much help. I should of known better than to go to a fake Verizon store. Don't let them lie to you like they did to me. I didn't want to give them one star! read more

This store iand staff is a joke. Went in today to see if they could help putting sim card in phone. Well, sorry i asked.....the two ladies (??) never even stood up and had attitude. Keep saying they were a "retailer" and that i would need to go to corporate to get anything done. They couldn't even open the box the phone came in and gave it back to me to open. So much for customer service. The lady with the attitude was named STEPHANIE. Her boss needs to check all these reviews and check her. They are giving verizon a bad name in customer service,,,,,,close the dammm store if you can't help. read more

I work in a high profile service industry. I appreciate good customer service. Manny M. Has consistently demonstrated professional and extremely helpful service. From the initial sale in May 2014 and currently. Verizon should use his customer sevice skills in a training their associates. Area manager "Sal", on the other hand was so "obviously" preoccupied with his computer, he barely acknowledged me. I literally had to put the phone in his line of vision to get his attention. He gave me approx 2 min ( not exaggerating) of his time, suggested I call "tech support". I left upset, ran into Manny coming from lunch. He resolved my problem RIGHT THEN & THERE! In only 15 min ! & ..... showed me several apps that would me helpful in my business. That means HE LISTENED & showed personal interest. I truly appreciate what you did today. I hope Verizon is listening. Sal...take notes! read more

Great personal service upgrading our phones. Hailey spent all the time we needed to switch us from Android to the iPhone. She was able to activate and copy files on two phones all while keeping us engaged. If you're looking at Verizon I heartily recommend this authorized dealer and Hailey in particular. read more

Caveat Emptor--Let the Buyer Beware. I thought my phone was dead and took it to the store. The salesman, Sal, was friendly and pressed a few buttons and then said that there was no cure for most iPhone phone problems since the battery was not accessible. He sold us a new phone. Then a friend took the old "dead" phone and simply pressed and held the home and on/off button for a minute and the phone rebooted and returned to life. (Duh! I feel so dumb.) The salesman obviously knew how to do this, but wanted to sell a new phone. When we went back to the store he said iPhones were not returnable, which was also false. Avoid this store or at least don't be fooled by their false friendliness. It is worth finding a corporate office. read more

BEWARE...This is not an official Verizon WIreless store per Verizon Wireless....they are contracted out. We bought phones what were supposed to be $149, but had to pay $100 in taxes!!! Verizon WIreless corporate tried to call them up when I was in the store and hung up on them! Go anywhere but here to buy your next phone. I have had great experiences over the last 10 years with Verizon and now Verizon Wireless. This store should be shut down read more

If I could no star I would. RUDE employees who dont want to work unless they're profiting. They all clearly make commission, and will lie through teeth to make a sale. Do not trust these people. Every single time I've been in here they try to scam me into buying all this extra stuff. Insurance (that covers nothing that actually happens), new phones that are supposed to be amazing (both google and galaxy phones) that have fallen apart in less then a year. Buy outs that are all scams. Screen covers with insurance that doesnt actually replace or help. Employees looking to make money off you. RUN AWAY FROM THIS STORE. Especially this location. I've even come in to have a simple phone switch back to my old phone (that was literally in my hand) and they had a billion reasons why they couldnt help without costing me money somehow. They obviously are pressured by their manager on particular sales. It's clear their product knowledge is really minimal as well. Nothing like feeling screwed over when you're just trying to have a working phone. read more