Okay this was the fourth TMobile we went to in the valley to shop for an iPhone 16Pro. The staff was the best trained and more helpful than the other stores combined. You have a choice GO TO THIS TMOBILE store. read more

Horrible company please do not get T-mobile unless you want go to the store every month because you keep getting overcharged.I got over charged I don't even know how many times. Iv been to the store 3 times already and called 2 other times making it 5 times in total in the past 2 months and I'm over it. Iv been so loyal to this company for 10+ years and this is how I get repaid?? Manager was not helpful at all, I think his name was Korey. I repeat, DO NOT get T-mobile unless you want a headache!!!! read more

6/7 I transfer to T-Mobile from a few bumpy years with MetroPCS. I take my new phone to a local store to complete the transfer on 6/11. I express concern for a USB wall plug. I also attempted to put the wall plug ($19.99) in a cart online. My last attempt was through 800-TMobile and the rep discovered that ............THE WALL PLUG WAS LESS THAN $50; THEREFORE THE SALE WAS REJECTED. SO...........I will have to go to the local store to recharge....AGAIN & AGAIN & AGAIN !! read more

Shout out to Daniela! She has a welcoming and lighthearted disposition. I purchased a new phone and had what some call common knowledge questions,, that did not deter Daniela from delivering stellar service. Thanks Daniela Hugs read more

i went to T Mobile on Hwy 111 about being charged for an account that had been closed 6 months ago i found out that after i transferred my acct to AT and T that 2 OLD phone lines from 2014 wer activated even though there was no activity on those phone lines for a decade. when i went to the store i spoke to a very rude store manager who was more interested in watching TV than helping customers. Despite my being told by phone that my acct had been closed 3 times by phone i was blamed for these charges and they refused a refund. I'm so glad i've switched companies!! Worst experience ever read more

Yesterday on Friday May 3, 2024 around 12pm ish. I went into this store and was assisted by Erick. Erick asked me how could he help me, I told him I was there to pay on my Auntie bill and he said I can help you with that ma'am. Erick provided me with great customer service and I thank you for that. Keep on providing great customer service Erick. read more

I had been having phone bill issues since I decided to switch to T-Mobile from Sprint a while back. I couldn't figure out why I was paying a higher monthly bill than I was initially quoted. I made an appointment and met with T-Mobile Representative Eddie C., I explained to him that I had 5 lines and discussed the issues I had with my total bill. Eddie, took the time to listen, he researched my account, and he then made important suggestions. Eddie placed me on the best phone plan that it was best suitable for me. My initial selected services were NOT affected at all, and best of all, " it will cost me less," yes, my monthly bill will be less! Eddie obviously knows his job, he was very professional, and friendly. Eddie is a reflection of the professionalism that a company demands, this T-Mobile Representative made his company shine! read more

The worst store ever. Employees are so rude and unprofessional Came in with kids they had 6 people in the store and they didn't let me come in with kids because I HAD TO MANY KIDS. Pathetic .... I will call the headquarters and file a formal complaint. I love how everyone is using the covid excuse for everything now. Rude Unprofessional read more

I have been a T-Mobile customer for a few years. My wife got a new phone a month ago. There was a promotion with $500.00 off the new phone with a trade in of her old phone. The new phone was $1200.00. I paid the difference, which was $700.00. When I received my monthly bill, I was charged an extra $8.33. When I inquired at the T-Mobile store about this I was told that the old phone had a fair market value of $180.00 which was applied to my down payment. They tried to explain that the $180.00 went to a down payment. The $8.33 is going towards paying back the $180.00. If I have to pay the $180.00 back, I only got $320.00 for the old phone. That is false advertising! It is bait and switch. read more

I would give the location 4 stars but a good amount of the employees ARE SO RUDE!!! I can't stand it sometimes and try to avoid it if I can...the only person who has ALWAYS been super helpful in assisting myself and my family is a gentleman by the name of Luis!! Man he is super awesome! He goes above and beyond with WHATEVER you may need! ...when I am there I try to make it to be there when Luis is there becuase it's the only way I am CERTAIN be well serviced!' Luis you are awesome bud may God continue to guide and bless you!! read more

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I searched for the best pre-paid service provider. It is $10 per month. I went to the store and had the pleasure of being waited on my Eliel. He was terrific; pleasant and very smart. I have done phones many times and this was the best help I ever got and the price is fantastic. Thanks Eliel! read more

Went to T-Mobile twice and two employees gave me different information very frustrating wasting my time with horrible customer service I been with the company over 10 years. They couldn't give me a new freaking phone because "their system " was no able to do that. These two employees Esmeralda and Randy need to take more training or get fired. You both need to know how to treat people. I already emailed district manager. read more

Yesterday we were helped almost immediately by a girl who added us to the waiting list and after about 5 minutes a helpful employee named Nico assisted us with our problem. He was super knowledgeable and super efficient. It was greatly appreciated especially since it was towards the end of his shift. We will definitely be back. read more

This review is overdue. Last week my phone broke . Within 5 minutes of walking in I was holding my brand new iPhone and 2 other brand new iPhones that I purchased . The staff here is incredibly friendly and fast. They were able to accommodate our needs and urgency to transfer our information from the old phones to the new phones . High five to the T-Mobile team !!! You guys were SUPER.!!' read more

An excellent experience at T-Mobile in La Quinta! Eliel Galarza was profesional, efficient, and personable. He helped me obtain a better plan and a better phone. I was able to see the manager and each team member working hard non-stop and still remain professional and courteous with everyone. read more

Mario was EXTRAORDINARY with my brother and I. Went in to get my mom an upgrade and he was very helpful, understanding and most importantly his customer service was on point. I would highly recommend his location because of him. read more

Eliel was very helpful today helping me choose the right phone!

Thank you T mobile for fixing my iPhone in under an hour and providing amazing customer care!!

Wow, this experience has been awful. First, I go in to let them know that my phone is having a major battery issue and it dies instantly. I get called up by a young lady who was very rude and basically my problem could not be covered by a warranty due to my battery usage. My phone used 37% of battery in the last 3 hours with 9 minutes of actual screen time. She basically told me I was lying about the battery problem and said there was not a single thing I could do besides buy a new phone. I then left and called the store a few minutes later after my frustration and asked to speak to their manager. I waiting for 20 minutes until I decided to hang up the phone. I cannot believe they think this is acceptable to treat customers in this manner. I think this is time to switch companies since T-Mobile obviously does not want to help me resolve my issue. read more

T-Mobile - This is the screen they tried to use to justify their stance. - Mobile Phones Near Me - La Quinta, California

Needed to get a new phone last min fast before heading out of town. Nico made the process extremely fast and easy. Appreciate it!

I went into the store yesterday and I had done my homework and wanted to speak to the person I had previously received information from regarding changing my service to T-Mobile and purchasing a new phone. I had on a mask as did my adult son and when I approached the counter the male that seemed like he wanted to help us, yelled at me to stand back and stand on the circle of the pink feet. Well, since I had the paper in my hand with all the information regarding my information needed, I had to approach the counter. That is so very rude, especially since I was very aware of the covid rules. He became hostile and was not willing to help me. What happened the sale went to another carrier since I simply said time was being wasted on the transaction and I left the store. Never to return. This deserves the low rating because of a hateful employee. read more

RUN. I have never, in 16 years of owning a cell phone, had to fight so hard to end a relationship with a cell phone company, and I was not even on a contract. Like a bad ex, this took over a month of extrication to finally be free. After about 6 phone calls, NONE of which were apparently "noted in the system" I am STILL waiting for the credit to be returned on my signal boost deposit. Which you will need if you plan on using a phone in La Quinta/ Palm Desert, etc. I would loose all service while driving around the Rancho Mirage area. My past month with Ting has been convenient, efficient, and extremely affordable compared to this. Their customer service is the best part. Adios old bf, your sweater's on the lawn. read more

Horrible customer service.. employees standing around doing nothing. I go in to get information to trade my phone in. The customer service representative was indifferent. Didn't show me around to see what phones were available. I didn't feel welcomed there. I was in and out in 5 minutes. I suggest going to a different T-Mobile store if you absolutely have to do business with T-Mobile. read more

They deserve a zero. Staff not helpful at all and wouldn't help me with getting a new chip for my new phone. Ended up calling TMobile online store and they were able to help me with the cost and with a new chip at no cost. Those people look like they been eating lemons all day. Sour. read more

Let me tell you why I post here a "5 Star" rating. It had nothing to do with the initial service. I was sold a phone that was a "non-saleable" item. I won't get into that but it was a major @&%Up. Long story short I had to relinquish the phone and wait until the following day to receive one that I wanted. But the whole team got involved and recovered their dignity by going out of their way to accommodate me. I walked out of this store feeling like a VIP. Thank you guys and gals read more

My husband and I went to the La Quinta T Mobile store on March 29, 2022. We were Sprint customers switching over to T Mobile and we needed 2 new phones. We put this off as long as possible, because we dreaded the whole process. Daniel was so kind, helpful and professional. The new phones we wanted were in stock. The transfer of pictures, aps, contacts, and other information was seamless. Our phones are great and everything worked out so well. Daniel did such an excellent job of putting on the glass covers and cases and politely and completely answered any questions we had. Plus, we got to keep our Sprint plan! A few weeks before, at night, we stopped into the T Mobile La Quinta store. Susie, the manager on duty was so welcoming and helpful. She explained the options we had, and we agreed to come back when we were ready to make the change. If we hadn't met Daniel and Susie we might have gone with another provider. We did not have this same wonderful experience at other T Mobile and other places where you can get a new phone. This store and the employees and management really deserve kudos for their excellent customer service. This is truly a model of how the process should go. Thanks Daniel and Susie. Please keep up the good work!!! read more

Two days ago my phone broke.The whole team got involved and recovered their dignity by going out of their way to accommodate me. Employees look happy to be here and eager to help me with all and any questions. Within a few minutes of walking in I was holding my brand new iPhone and 3 other brand new iPhones that I purchased. I walked out of this store feeling like a VIP. They were able to accommodate our needs and urgency to transfer our information from the old phones to the new phones. The staff here is incredibly friendly and fast.I love coming to this store. read more

Indifferent, inattentive service. Avoid! Much better to go to the store on Monterey in Palm Desert. HEY T-MOBILE CORPORATE: you need to examine the customer service practices at this location. read more

Never wanted to use my yelp account but this store even when the customer care on the phone told them to refund my money they said no and pushed me out the store. Unhelpful and underhanded. What they offer online is not the same in store watch out they will take your money and then tell you to pound sand when it's on their freaking website! Even customer care supervisor was floored at this stores stance when they said they should refund my money. Luckily I got better service on a phone than I did face to face. So much for first impressions. Maybe I made a mistake leaving AT&T. They where supposed to be the bad guys. Pissed but reluctant New T-Mobile customer. Looks like I'm not the only one. This store manager needs to re-train her employes to go over all terms before accepting payment. Just bad bad customer service. read more

I love coming to this store. The location is very convenient. The staff here is very friendly. Customer service is really important to me. This is a make or break type of deal, and this store does an outstanding job in customer service. Kudos to management. Employees look happy to be here and eager to help me with all and any questions. Thank you T-Mobile in LA Quinta! read more

I was greeted immediately and my name placed on a list (first come first serve. I was offered the opportunity to sit while waiting - or peruse all the goodies in the store. I waited under 10 mins to be helped. All of my issues were addressed and I left feeling satisfied. read more

I'm part of the note 7 recall. I went to trade in my phone for new approved phone. I was assured that my pictures, videos, contacts etc. would be backed up. After I got the new Note 7 all of my data was not transferred over. I asked for my phone back and the assistant manager Azucena would not let me have it back to back things up even though several other representatives said it was okay. She was rude and could of easily given me back my pictures and contacts but refused to. She was discriminating my race and was not being fair, leaving me with absolutely nothing on my phone. read more

I have no idea why this location is even open in La Quinta if they are NEVER helpful. I have been in there twice to inquire on billing and upgrades and all I got back from this store was very bad customer service. I will drive the 10 miles to the T-mobile store in the Mall in a heart beat. I almost cancelled my account and paid the fee because of the La Quinta store...but what that LQ store is lacking, the T-moblie store at the Mall sure made up for it!!! read more

I sure don't believe the other reviews of this location. The is a great store with outstanding service. I recently bought an unlocked iPhone and wanted to transfer over my very old phone to this. The first employee helped me transfer my SIM card into the new phone and then helped me figure out my Blue Tooth connection as well. He followed me out to my car to perform this function! I stopped by the next day because all of my contacts had not transferred but did not have my old phone. The next nice two people told me to come back with the phone - which I did in 5 minutes - and they again bent over backwards with great service. Everyone was very pleasant, very helpful and very tech savvy. I'd go back there again and recommend them highly! read more

My second months payment with T Mobile I tried to do with automated pay your bill on the phone. Long story short, it said my card was declined 3 times (how could it be, there was money in there) I checked with my bank and they had the funds! so had to drive the 8 miles to the store pay again. It doesn't make sense and I don't have the patience to speak again with someone in the Phillipines that says "sorry about that" but does nothing to solve the problem. Also, over the two months I received texts saying your plan is good through the 8th of the following month. It was disconnected on the 7th at midnight. Isn't through inclusive of the day mentioned? Apparently not according to a girl in the store that made it up as she went, she didn't know either way. It took 3 days or more to get my money back that was held but supposed to have been declined. The purchase went well but don't know if I can stay with this provider. It seems first rate coverage, if you don't mind losing speed quite quickly if not on unlimited. And second rate customer service. read more

I signed up to change plans. I was told a price that wouldn't be charged until the phones were sent. I received an email telling me they were back ordered until 11/28 or after. A few days later they took money from my account. I had issues when I called. I did receive the phones and they took more money from my account. I sent the phones back and was told it would be 30 to 90 days to refund. They are quick to take your money and more then they were supposed to, but slow to return it. I would not recommend the buy you out of your old contract program. read more

My wife was getting her hair done next door and I just walk in to waste time and the customer service was like no other and walk out with new phones for the family... Thank you guys read more

My situation was simple. I had recently purchased an unlocked smartphone from Best Buy and want to connect to T-Mobile at this location. I went in and within ten minutes I was out of the store with a calling plan and new number. The young lady who helped me (didn't catch her name!) was very helpful and friendly. Looks like they had a lot of staff to help, too! Very pleased with the experience! Hope you have the same experience as I did! read more

I have to say that I have never left a negative review until right now. My 14 year old son and I are T-mobile customers, before that I was a Verizon customer for 10 yrs. We were victims of the recent Galaxy note 7 recall. We went to T-mobile today to trade his recalled phone in. Which let me add has not spontaneously combusted thus far as we were warned. The T-mobirep helping us said to my son, as long as you download google photos on your old phone it will tranfer all of your stuff to the new phone. Well she was WRONG dead WRONG. So here I go galavanting back to t- mobile (we had only gone next door before my son realized nothing was transferring over) with a sobbing 14 year old to ask if they would please give US back the old phone and we would transfer it all over ourselves no reason for them to be in harms way. Or we would just confirm his old phone was backed up properly to transfer to the new Note 7. All of his photos and contacts are in the old phone. Being held held hostage by the t-mobile Nazi with the poorly drawn on eyebrows. The middle aged female named Azuceda. She looked at me and my crying son while I updated her and she proceeded to say I'm sorry there is nothing I can do. Well can I speak to the manager. I am the manager! She squawked back at me. Well can I talk to your manager? She's off today! Of course how convenient. Can you give me a good reason why you cannot accomodate my wishes? I will sign a waiver in case I explode whatever you need me to do? She was having none of it! No I am sorry i am an angry person feel my wrath. So here I am. I have e-mailed the "real" manager, we pleaded with Azuceda (don't ask me I copied it from her name tag) to please put the phone aside until we resolve things with the actual manager she said I'd be happy to do that. We shall see, hopefully the store manager gets back to me a.s.a.p before the phone mysteriously gets a factory reset oops I don't know what happened. Fingers crossed and toes crossed. I will definately update everyone. read more