Monday, December 1, 2025 The La Quinta location is really busy. And it's easy to get kind of dismayed with the customer service. However, I recently worked with Brett to upgrade my Galaxy 22+ ... to a 25+. And it was a great experience. Brett was professional, efficient, and super knowledgeable. read more

Des @ Verizon was fantastic with my phone upgrade from iPhone 15 pro max to the latest and greatest phone !!! Wish there were more people like this in this world read more

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Jessica helped my mom and I. She went away above and beyond by explaining everything to us and helping us make the best decision for my mom. This is how CUSTOMER SERVICE should be done. She needs a raise or a promotion if she doesn't already have it. I highly recommend people to go see to her for help read more

Verizon - Jessica who helped us. Give her a promotion. - Mobile Phones Near Me - La Quinta, California

The store itself and staff is not to be held at fault for what I think of Verizon. I purchased 5 phones, which I regret. I got the Verizon Internet and it did not work where I live. I am so disappointed with the service. My phone is spotty everywhere I go. The biggest issue is getting a hold of someone to help me with issues over the phone. It takes customer service hours to help me with simple problems then I am told different things by different employees. My point is do not get Verizon. Its not what it used to be... read more

I have been with Verizon for decades. I have been going to this La Quinta location on Highway 111 for about 13 years. It has always been a great experience no matter what service tech assisted me. My recent visit was one of the best as manager Diego went above and beyond to assist me. He is a great combination of skill, professional and polite demeanor with multitask skills. I watched him with other customers, and he was always polite and helpful no matter the issue at hand. read more

Sitting here for over an hour and getting nothing but bad attitude from these people. One employee came by with a pizza and most of the employees went to the back leaving customers to sit and wait while they stuffed themselves. By the looks of it none of them needed to be eating, but I digress. Finally a guy came from the back and was put out when we asked about replacing our phones. Manager was even more lazy and rude. Another customer sitting by us said this was her third trip here and she told us she's had nothing but problems with her phones since. We decided to go elsewhere. This is how they treat loyal Verizon customers who have been with them 17+ years. read more

Verizon is an incredibly unethical company. I had a 55 plus plan for my wife and I and was happy with it for several years. We travelled to Europe a few months ago and added the international plan for one month. After 4 days it stopped working, so I contacted Verizon for help. Only text support was available, so on a 2 hour chat they told me the 30 day plan had expired after 4 days and I needed to sign a new one and sent a link for me to approve. It looked like a new plan so I did not sign it and made it very clear that I did not want to change my base plan. They assured me that would not happen and asked me to approve the link. When I did they changed my base plan to one that is 60% more expensive and has fewer features, such as no mobile hot spot, plus slower data. I called Verizon as soon as I returned to the US and they agreed what happened was wrong, and promised to fix it and discipline the agent for being fraudulent. Nothing happened so I repeated this call 3 more times. By the 4 call they then told me that it had now been over 30 days since the change was made so they could no longer put me back on the old plan. Unfortunately we live in an area that is not well served by other carriers, so we are somewhat stuck, but I will continually check services and move when possible. Disgusting behavior for a large company like Verizon. read more

I went in to get a problem on my phone fixed, I had accidentally deleted files that allowed me to update apps and pay online, including using my online banking. The two workers on 11/8/25 could not help at all, they said they were both very new to Verizon and did not know how to fix the problem. The one I was talking with even blamed me, the customer, for the problem, I had already taken blame and was there for the Verizon specialists to help me with the problem, which I understood was their job. They said their job was to sell phones. Instead of fixing my problem, he tried to sell me more storage. They did not help at all, if I could give 0 stars out of 5 I would. read more

I was sent to this store as it was 'corporate' After 13 years as an outstanding customer, I decided to move my 3 lines to Spectrum. I drove about 45 minutes to get to this location. I did all the necessary paperwork. And went over to a spectrum store. They told me that they needed the last 3 months of itemized bills. I drove back to this 'corporate' store. Waited in line for 30 minutes. Then spoke to the original salesperson. It was a woman, I don't recall her name. I asked her for the past 3 months bills. She immediately told me that she could not help me as I was no longer a 'customer' and she walked away. I was flabbergasted. I asked for the manager and he printed out 3 months of bills, but they were not itemized. I asked why and he said that was the best he could do. Since then I've been speaking to Verizon on the phone and they repeatedly said they would mail me the paperwork. NOTHING has arrived. Part of the spectrum deal was that they'd reimburse me for any outstanding payment on our phones. I was given one month to get them the info. It's now passed that date. I went back to this corporate office and they would not help me. DON'T use Verizon for your cell service. read more

Diego was a great help today! He took the time to answer our questions and made sure we understood our pricing, as well as the process to switch over a line and upgrade our phone. He was very patient and offered great customer service. read more

My clerk was uninformed. His manager seemed better informed and I came home and called Verizon and it turns out BOTH of them were wrong. No one knew about changing phones and keeping the same plan. They have no idea what FREE TRAVEL PASSES are in The APP BAN K, and could care less I left without an upgrade. No wonder there is only 1 corporate store left in the entire Coachella Valley. Its very sad, that customer service in person is non existence at this store. THISCLOSE to moving to T MOBILE. What a waste of my day. read more

Thank you DJ for your expertise, knowledge and professionalism. I'm an old guy and not particularly computer savvy. DJ was extremely patient and made certain I received exactly the plan addition and phone I was looking for. Cheers, Bruce K. read more

This is a positive update on my experience at this store from 13 days ago. I was impressed with the responses from the local manager and district manager. While my experience could have been better, both managers listened to me, I felt heard and was very impressed with their concern and responses. I believe they will work to make everyone's experience better, and refunded my $40.00 set up fee. A great resolution for me. read more

So helpful for getting me through a glitch on my iPhone! Quick and easy and so appreciated

I returned to this location, as I was directed by Verizon on the phone.I made an appointment and was on time. A woman greeted me and asked what I was there for. I told her that I needed the past 3 months of detailed bills.She had me enter my ss# and then told me that Spectrum should have told me to get these at a prior time. I wasn't told that by spectrum, and I was at her store to get these printouts.She told me that she wasn't able to do this. I asked for a manager and she said he wouldn't be able to help me.She did go up to the manager and he explained to her that she could override the system. She then went to the back of the store and a few moments later tossed me the paperwork that I needed. The manager was on point. She was rude. Sorry that I wasn't a 'sale' but her attitude sucked. This combined with a trip to this store a month cemented my thoughts that Verizon isn't a company that I would return to let a lone recommend. But I do appreciate the manager onsite today as he had knowledge taht the previous manager I dealt with didn't have. read more

They LIE. Customer service is terrible and condescending. Recommend NOT to do the business plan. You can then only get help Monday thru Friday during bankers hours. I set up a return for the Wi-Fi gateway that was horrific and when I got to the store, they said they had to charge me a $50 restocking fee or else they wouldn't accept it. They also then offered me a box and a label and then reverse themselves and said oh I don't think I have a box... Horrible horrible service save yourself a lot of time and aggravation. Also don't work with Manny. He was disrespectful and not helpful or courteous. read more

Completely unhelpful customer service. I came in today around 6 PM to ask a question about my account. I unfortunately left my government ID at home however I had my Verizon phone on me. Immediately when they found out, I didn't have my ID, they said they could no longer help me at all. They couldn't even help me answer any general questions not related specifically to my account. There were more workers in the store than customers, and none of them seemed to want to help at all. I asked the manager to come over and help given the circumstances however, he just reiterated that he can no longer help me at all because I didn't have my ID. I understand the stores may have policies, but it doesn't preclude them from trying to help answer general questions. Completely unhelpful store I'll never come here again. It makes me question why I even have stayed with Verizon for so long. I'm considering changing service now because of this terrible experience read more

I wasted 45 minutes waiting for help. Manager was going to help, then said she would be right back. She never came back. This location doesn't know what customer service is, and I will never set foot in this store again. You are better off going online and upgrading or changing your phone and service. It is not difficult to transfer your data from your old phone to your new phone. I am close to cancelling Verizon Wireless entirely, and I have been a customer before they were Verizon Wireless. Not only has the cell service been bad, but the customer service is non-existent. Sad to see such a great brand at one point in time, decline so badly through the years. read more

I am an 18 year Verizon customer. I went into the Verizon Store in La Quinta to upgrade phones for my wife and me. I gave this guy that did not want to be there on Sunday morning my phone number to look me up. He said he would need my ID. I offered the photo on my phone which he assured me would not be OK. We left that store and went to the store in Palm Desert and bought two phones. I have owned several businesses with hundreds of salespeople. if any one of my employees handled a customer the way I was handled in La Quinta, they would no longer work for me. I would rate the customer service in La Quinta very low. read more

I've called 3x to make an appointment at the La Quinta store. I get a robot. It's impossible to make an appointment. I cannot speak to a human. I keep getting redirected, sign in, verified, just to make an appointment that seems to be impossible to make. It's an ingenious marketing strategy to make one drive to the store to make an appointment. What a waste of time. read more

Wow... Always amazing the LACK of customer service one receives when walking into this store!!! Needed a charger for my hot spot... Can you say Highway Robbery!!!. I have Verizon Dollars... Yet could not access... WTH.. And when asked a technical question I was greeted with the "deer in the headlights response" Buyer Beware! read more

these folks would have to improve ......just to be imbeciles.... The abject lack of accountability is simply astounding. Nobody has a last name there's no managers 30 minutes to an hour is a standard wait time and they couldn't care less.... get another phone plan don't stay with Verizon. Don't forget these guys are the old "General telephone" they change their name but not their stripes. They still suck..... run far run fast. These people just wanna earn their hourly wage and get the hell out of there. .....You mean nothing to any of them BTW .....be advised if you act annoyed,( or they think you act annoyed), their go to is to threaten to call the police an event, which no doubt they must implement multiple times a day.... There is no way to express the lack of professionalism at this dump read more

I recently switched to Verizon from T-Mobile due to an advertised $800 trade in bonus toward a new device. The expectation was that my partner and I would take advantage of trading in our older iPhones for an $800 credit toward our new iPhones on Verizon's network. 1st Day Experience (12/30/21) - We both walked in at around 6pm when the receptionist checked us in. It was an estimated 30 minute wait and when we finally saw a salesman, he was eager to sign us up both with Verizon and give us the $800 trade-in promotion for the iPhone 13 Pro Max. What he DID NOT disclose to us was that once we shipped out our old devices, this was considered FINAL and we would not be able to get our old devices back regardless of the circumstances. Biggest Mistake Ever Not only have we incurred poorer cellular service both at home and work, but our monthly bill is $150+ compared to $80 on T-Mobile's. Mind you, we couldn't even enjoy a family plan since only 1 member on a plan could get the $800 trade in promotion. We had to establish two separate plans which amount to $300+ in total. I tried contacting customer service and scheduling an appointment but both methods resulted in having a callback / appointment available as soon as next week. I also tried walking into the Palm Springs and Palm Desert locations but both of the sales reps said there were unable to assist with providing me a booster device to improve my poor cellular reception and that I head to a CORPORATE store location, which turns out to be the LQ store (the only one in the valley). 1/17/2022 - I walked in to this store yet again to speak to the sales rep who signed us up. Lisa, the receptionist directed me to call customer service and said that this location was working off appointments only. She didn't even bother scheduling an appointment for my issue. Long story short, Verizon was eager to sign me up for their lackluster service in the valley. Not only did I lose 2 traded in iPhones that I can't get back, I'm now having to pay almost DOUBLE the amount per month compared to T-Mobile. FYI - that $800 Trade-In credit is spread out over the course of 24 months. It is applied to your monthly statement rather than a lump sum. If you attempt to pay your phone off in full or cancel your plan early, you basically lose out on your traded in device. BEWARE read more

Even though my service provider only uses Verizon's network, I was able to get some recommendations about how to get my internet back up on my phone. The two gentlemen that I spoke with were very helpful and straightforward. I wish I could have got their names to give them a shout out. They could have sent me away but they helped me solve my problem, thank you! read more

Verizon does misleading advertising They make you think you will save money and get a phone but when compared to our current plan that was not the case at all ! read more

Came in and signed in. Two people in front of me signed in but someone came in awhile after we have been waiting already 30 min and still waiting and they walked in and got helped right away cause they had a trade in?!?! Really?? So all I had to say was I have a trade in to get ahead of the line. That is so rude and bad business practice. Btw my fix only took 5 minutes. That persons trade in took 15min so still doesn't make sense to take trade ins over anyone else. Poor customer service to say the least. Could say a lot more! read more

My sister and I dropped in today to upgrade our phones and were greeted warmly by Sabrina. Sabrina was very helpful and transparent with us. There was on offer online that wasn't reflecting on their end and Sabrina advised she would submit a ticket to get the deal honored and told us she would follow up with us. Danny was also helpful as well. Definitely recommend this place! read more

Danny the manager got us in even though we didn't have an appointment we did have a recommend from corporate customer service. Cat is the resident apple master and helped me right away. So efficient and knowledgeable! Very happy I stopped there. The other nearest store is Beaumont California. My only regret is I lost my original Sim card, and I guess that is an important thing since it's basically the hard drive This store gets an A+, with only one exception: letting homeless people and vagrants come in and use the demo phones for free phone calls is not cool. This is not the mission or the shelter, we pay premium to use their services and the clientele should reflect that. I'm not an elitist, but the vagrants and transients have taken over this state, and this would be a good place to start. They have absolutely zero rights in a retail store if they're not going to pay! read more

Diego was very helpful. He assisted in a few complicated transactions/upgrades. He demonstrated both patience & professionalism. Kudos!

All shops are open and work as usually. And only Verizon doesn't want to work ... At the door meets a manager who doesn't let anyone inside the store ... Are you idiots, Verizon? I am disappointed in you ... I will refuse your services. You are the worst seller of the year. read more

Verizon - You must wait outside to get nothing... - Mobile Phones Near Me - La Quinta, California

Experience from 8/17/2022 and on The WORST experience I have EVER had with a phone company! They are supposed to be top tier and yet the worst! From being RUSHED and everything done in a hurry everything was not done correctly and has been 3 days trying to fix it! The lady Manager is extremely TERRIBLE! Super rude and super unhelpful! The customer service reps are just as worse! Do everything you can possibly do to NOT COME INTO THIS STORE. Go to a non Corporate store or make the drive to another Corporate but this is not the place to do any business with! Truly unbelievable how unprofessional this place is! The terrible managers name is "Melissa"! The company would succeed so much more if you got rid of workers like her and hired actual professional sales employees! So if you want to avoid eye rolling, attitude, Grimey remarks then definitely AVOID working with MELISSA read more

Derek was very helpful and knowledgeable. I would recommend him to anyone going there for help.

I never have had any luck with this store, if I could give it, no stores, I would do it. The manager whose name I believe was Victor just wanted to get rid of me and said he had no appointments left for the day. Meanwhile there was hardly anybody in the store and it was a half hour to closing I went over to T-Mobile and they were so welcoming and customer focused. Plus I found out that Verizon while they don't have a contract they charge you a penalty. If you don't have your phone paid off T-Mobile does not. read more

If I could give zero starts for their customer service, I would. I made an appointment online for today only to be told they can't help us. We were looking to change our monthly plans. The bald headed guy in the front had the most absolute lack of customs and courtesy. We were warned just before coming up to their tent by a gentlemen who was waiting in line that "the guys in there are jerks" and we found out that was 100% true. If you're unhappy with your job, bald headed guy, please leave because you are ruining this company for a lot of us customers. read more

Verizon - Mobile Phones Near Me - La Quinta, California

Horrible! Second visit to this store with the same results. Greeted by less than curious staff who have the worst customer service skills. Always short, rude and not attentive. Last time visiting this store. Horrible! read more

If you really wanna know why anyone doesn't shop a local anymore this store would be the perfect example we got there today at 6:30 to purchase an iPhone 13. A gentleman met us at the door and told us basically to leave because they were closing in 30 minutes and they didn't want to take any extra time to assist us. I would recommend that someone from corporate visits a store and host customer service training. For that reason they are losing our service read more

Horrible horrible service here. Probably not the stores fault; probably because Verizon is such a screwed up company. You can't reach them on the phone to talk to everybody. They made the appointment for me at the wrong store and I needed to get something done because they were unable to mail me the thing I needed. I asked them twice and they failed both times. Don't go with Verizon! read more

I decided I wanted to upgrade my phone to something with a superior camera and was paired very quickly with a kind associate who asked about 100 questions and then honestly told me that as much as he'd like the commission on selling me a new phone, my phone was actually better than all the other phones we had looked at. He advised me to wait until something with better specs came out in the future and revisit whether I want a new trade in. I absolutely appreciate his honesty and left all warm and fuzzy. Thanks Verizon. You rock!! read more

Very knowledgeable staff. Very helpful with those little problems we run into at times with our phone. No pressure. Just straight facts. A great place. Good variety of phone accessories too read more

Melissa has a terrible- , rude , unprofessional and eye rolling for no reason ! They missed out on $800 sale because of her rudeness. She made my blood pressure skyrocket and with my mother dying that is the last thing I need !! Hire people that actually like helping people !! I have been with Verizon for 20 years . If I don't get a response I will switch carriers. read more