Once again we gave them a shot and once again they have failed. Internet service is okay, once you…read morefinally get them to go install it. We were quoted one date and the guy didn't show up until 3 days later! They're excuse was "he has other service calls he has to make first" WTH?! So when my family moved to a different location we gave them the benefit of a doubt telling them exactly what happened with us. We said maybe they're operating differently now and NOPE. Myself and a few others have been calling repeatedly and leaving messages the past 2 weeks for a service install. Up to today, nobody has called us back. It seems like they either don't need the business, don't care for it, or someone is dropping the ball. Anyway, we will be taking our business elsewhere.

05/01/2018 10:00-11:20…read moreBrian was my technician, he was courteous professional and knowledgeable You had a bad ass Chevy truck! But seriously he's hooked up everything made everything was running precisely and thank me for choosing jet wire internet company to anyone in my area who wants good internet service!

We have been a customer of Automated Telecom for several years now and can't begin to describe…read moretheir service level. It exceeds perfect. At the time of installation, Ian saved us so much money. The very few times we've had glitches, James has solved them remotely or by spending time in our office fixing them while saving us some money too. Can't say enough. Judi - Palm Desert Escrow, Inc.

Ian saved me 200 bucks per month on my phone system. Love this service because i get to talk to…read morehumans rather than a long chain of computerized receptionists. He fixed my phones when they were down as well.

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

Trying to reach a representative is nearly impossible! The automated system takes you in circles…read moreuntil it finally hangs up on you! This alone has me considering switching my service back to spectrum. Their customer service was always excellent!

Internet went out. Tried the chat service and was cut off 2 times. Then called, hung up on after 30…read moreminutes. Took 2 more calls to determine their equipment was defective. Said they would send a replacement. Called later in week and no replacement ordered. As of this moment I haven't received the replacement. Worst customer experience I have had. Not getting the service I paid for. Tech support is a nightmare. I honestly think a one star rating is too kind.

After being a customer for years I am just left very disappointed. Devon seems to always have too…read moremuch on his plate and was always promising to get back to me but never did. This went on for month and months; with no internet working yet getting billed for it anyway. Devon was always too busy. I have texts going back 8 months trying to get him to help. Eventually I gave up, yet still he tried to bill me. No sir, I will not be paying for service that never worked and was never solved. Wanted to give the chance to a local company; but this definitely isn't the right one to work with.

I recently got wifiby installed at my place this year in august 2022…read more Install was pretty quick since there was already a dish outside my unit from the previous tenant. Standard Internet speed is horrible. 1 mb download and 1 mb upload. You will not be able to game with friends online that's for sure! downloading a game will take you 1-2 days! You can watch videos online, and that's pretty much it. I've called numerous times, left voicemails and sent emails to change my speed to their business class, but they never pick up or email back!!! I don't even know how to pay them since they wont respond. 200.00 for the install and 1st month pay. So far I regret everything about choosing this company even though its "no contract" (probably the best part about it)

My favorite phone store. The staff are all very friendly and are really well trained. I am amazed…read moreat their knowledge about cell phones, and they always have the answers to solve my issues. And best of all, i can walk in and get my issues solved immediately. Plus, it only costs me half of what i was paying ATT, and before, i was never able to get service inside doctor offices and hospitals, and now with T Mobile i always can connect inside of doctor offices and hospitals. And i always get more bars than my partner gets on her phone with another carrier. Basilio assistrd me last week, and he really knows his phones.

Rogelio took care of me. Great customer service. Very patient, and explained the details succently.read more

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Amazing and clean space. Wait time was a bit long but it makes sense because they take the time to…read morereally understand your needs. Gave me a a great bundle for an amazing deal!

Great service, save so much money. I change my phone from Verizon to Spectrum and was half of the…read moreprice!

Used to be great Currently going through a 5 day and…read morecounting outage. The store I'm sure it's OK But the local services have gotten worst. Terrible internet provider. Fix the outage and I'll improve the rating. FIX OUTAGE PROBLEM IN LOS SERRANOs!

My husband lost his phone today and had no luck with the Find My Phone app. After hours of…read moresearching we decided to go buy a new phone which we dreaded oh so much. We were expecting maximum pain with endless sales pitches, problems moving the data over, wait times, etc. but to our delight and surprise, we experienced none of that whatsoever. We were helped immediately by Anthony who guided us through the process of selecting a new phone, the plan and the transfer of my hubby's ICloud data lickety-split, and we walked out rather easily with a new phone all set up. Seriously, Anthony's chill attitude had a calming effect on us and now we're going to get a new Ipad, too. We couldn't be more pleased with this purchase and how it all went down. Anthony will hook you up!

Our WiFi and cell phones were both not working after Frontier and Verizon were to the house. AVI…read moreTech came in and everything is working efficiently again. The owners Erica and Jesse are the best!

AVI Tech is wonderful. All 3 of my televisions (including…read morean 85 inch) were all mounted perfectly. I recommend them to everyone