I had a very disappointing experience at the Verizon store. I came in looking for assistance with…read moreupgrading my phone and expected some level of customer service and problem-solving support. Instead, I felt like my concerns were brushed aside. The sales representative, Angel, seemed bothered by my questions and did not appear interested in helping me understand my options. I was also disappointed that there was little effort made to assist with my trade-in. Rather than working with me to find the best solution, I felt pressured toward options that were not in my best interest. Customer service should be about helping customers navigate issues and providing clear information, especially when making a significant purchase like a phone upgrade. Unfortunately, I left feeling frustrated and unsupported. I hope management addresses these concerns and focuses more on customer care and service. I had to call Verizon and do all the work through the phone

I can't say enough about how helpful Alex was at the Verizon store on Washington Street…read more I walked in with some billing related issues regarding a phone upgrade and walked out with my problems solved and with an even better solution than I had anticipated. Alex was very easy to talk to and he saw my issues through the eyes of a customer. He looked at a number of possible solutions and I ended up better off than when I walked through the door. I couldn't be more satisfied. Thanks so much Alex.

Walked in to buy a tablet and was told to go to Best Buy because it was 10 minutes to closing. It's…read morea crap thing to go into a store a few minutes to close but all I wanted was a tablet for my son would have been in and out quickly

Mint Mobil is a better way to go The staff is good, just the…read morebig company is too greedy

This store has the BEST customer services. Jose spent so much time helping me with my phone after…read morean Apple update that wiped out my contacts and other issues. I tried to go to Apple but they were no help. This Verizon store is awesome!

This is a small kiosk next to food court. The fellow runing the busines is very friendly snd very…read morehelpful. He fixed my glass screen at a very good price. Hebid very knoeledgeable about phones and was quick and very effcient in fixing my phone. I highly recommend him

Let me start of with a little background. Both my senior mom and i are not very knowledgeable when…read moreit comes to phones and gadgets and almost every meeting with her there is undoubtedly a 'phone' question that comes up, so as per usual we would head over to our subscribers store at the mall with those questions and never really solve the issue. So when i saw they were closed, i panicked, and thought, what now? Luckily, little down the ways, we saw a booth and a store front of a phone repair shop "I Repair Expert". i hesitated at first, then walked in and was welcomed by a young man named Moe, and we proceeded to try and explain to him what has been bothering us and of course a million questions come flying out of both my mom and I. And this is the point where it usually goes south. Usually the clerk will give up and just try to put a temporary band aid on the issues. BUT NOT Moe. I have never met a more knowledgeable, professional, more patient and kind, and funny clerk ever! He walked us through our issues, one by one, in language we could understand. Explained all our options, multiple times with the most sincere answers for us, and actually FIXED our problem! I cannot say enough good things about this shop at the mall, and i usually never leave reviews, good or bad, but this one, really got to my heart, like they really cared to help us 2 old ladies who havent a clue. we felt empowered actually, leaving the store. Thank you Moe again for your knowledge and kindness and thank you for fixing my moms phone! anyone reading this review, that has been feeling defeated every time they leave their subscribers store, forget them, if you have any and i mean any phone questions, go see Moe at I Expert Repair, you wont be disappointed, thats a fact!

I was in need of a simple computer repair, and I did a quick Google search and found Think Digital…read moreCell Phone Specialist. Since this shop was located near my house, had a great online rating, and fixed computers, I decided to give them a try. I telephoned first (I spoke to Edgar) to make sure he could do my needed computer repair, and he could. Edgar is amazing! He is very friendly, super nice, very professional, very knowledgeable, and affordable. In my opinion, Edgar goes above and beyond to ensure great customer satisfaction. I cannot recommend Edgar enough! I walked in with a simple computer issue, he had said that it would take about 30 to 45 minutes to do my needed repair, but within about 15 minutes, he had completely fixed my computer the way I had wanted. He does great work and I am very satisfied with the work that he did on my computer. His expertise, professionalism, and efficiency are truly unmatched. I find it rare to find someone in the cellphone repair and computer repair industry who is not only incredibly knowledgeable, but who is also honest and dedicated to doing top quality work while providing superior customer service. If you're looking for fast, reliable, and expert computer repairing in Indio/Coachella Valley, look no further than Edgar at Think Digital Cell Phone Specialist. Whether it's a simple fix or a complex issue, Edgar is the guy to trust! Thanks again Edgar! I may come in soon to do that computer upgrade that you provided me a quote on.

Thank you Edgar for making sure to take care of my son's ps5 amazing work and definitely recommend…read moreto friends and family my go to shop for sure.

I been here twice and really good service and fast work BUT online it says that its open and i go…read moreand its always closed no good

Hector's service was fantastic! He fixed my screen, put a screen saver on and it was less than 1/2…read morethe price that Apple quoted.

AZ Wireless is TOP NOTCH!!! Absolutely Fabulous Service from start to finish. I called and…read moreexplained I needed 2 iPhone screen replacements and shatter proof covers. He gave me the best deal anywhere. I called all over town and the competition was more than double the price. He replaced them both in a couple hours, Upgraded the screen covers so my phones won't break again. He has a huge selection of phone cases. I would highly recommend AZ Wireless and very friendly & kind staff. Thanks again!! Sarah

Had issues with first time I brought iPad as I had to return it to have it actually fixed, however,…read moreAbdul made sure to make it right and put some of the $ I had spent already prior into the next payment. He even said that the work he had gotten done for my ipad's broken charger port was insured so I could come back and get help again in case anything happened. Thanks.

I'm no shining star or anyone else special but I unfortunately after being in customer service all…read moremy life that after growing up on a farm in Oregon and learning what a belt was really for and waking up at 3am ment WAKING UP AT 3AM! But i learned today that Verizon and I speak for the corporate schmucks that are well u know. Anyway i found out that I've been charged for the last 6 months for a phone, a number and an account i have never had or will ever have. My fault as a 60 year old single man we miss things or have brain farts or are just male. Well after 1-1/2 hours on the phone with a Verizon so called supervisor? Nothing. Her best advice was to call the fraud line. So let me ask you this, if you buy a new car under warranty and u go into the dealership the advisor doesn't tell u that you need to take it up with the manufacturer, unless it's Hyundai of La Quinta buys that's another book. Anyway I went into my local Palm Desert B of A deposited $220 and the gentleman gave me the number to call to bring this robbery to an end. Let me say this, ATT gave me not only the time of day but instructions on exactly what when and where to handle this Verizon big corp scheme! And after 1 call to B of A fraud dept call , and the gall was from Tennessee, assured I'll never loose a cent to Verizon and will be getting my almost $600 back! SORRY all you Verizon sucked into contracts and high fees and scandalous lies!!!!! Stick with the next! ATT AND B OF A! Sure winners and my business partners for life!!!!!!

This review is in regards to Veronica, one of the representatives at the store. I've been to this…read moreVerizon numerous time before, and every time Veronica "assists" me, there's always an issue. When the red iPhone came out, I decided to upgrade and Veronica was the one who helped me. There were a few issues with her service, but nothing to go home furious about. Then around an hour after I left, I noticed that I was getting text messages that didn't make sense. Veronica had SWAPED the numbers for my sister's phone and my phone! We went to a different location and had them fix the problem, but this still left a bad taste in our mouths. This particular Verizon offers a plan where you pay a flat amount and get your screen protector replacements for free. Around two years ago, I purchased two of these plans, one for myself and one for my younger sister. Both my sister and I have had our screen protectors replaced without any issue in the past. Today, my sister and I went to the store to get her screen protector replaced again. This time, Veronica was there.. by herself. When Veronica looked up the plan, she insisted that my sister did not have the screen protector replacement plan. When she was told otherwise, she started rolling her eyes and being rude. At one point, Veronica SNATCHED the phone from my sister's hands while saying "Give me that!" My little sister and I kept telling her to give the phone back, but she repeatedly said "No." Veronica said that she would give my sister the replacement "this one time for free" but here's the issue, it's not free! I've paid for it! Veronica would be giving me something that I have paid for. We ended up leaving WITHOUT my sister's screen protector, and on our way out Veronica said "Buhbye!!!" with an attitude. The entire experience makes me disgusted. I don't even want to go back to this location. Veronica gave me with the worst disrespect and didn't even help me with what I need! My advice is go to a different Verizon, or at least ask for a different representative. Veronica will most likely NOT help you.