Marleni and Gabriel were really helpful I was able to activate my sons phone and purchase a new…read morephone and add a line for my daughter with a good price and excellent customer service I highly recommend this location thanks again Marleni and Gabriel and the rest of the team at this location

Great location and amazing service. Best service from Letty helped me with all my questions and…read moreservice. Anyone need anything with phone service she's the one!

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

TJ and his associate were courteous, prompt and skillful, basically amazing. They came to is,…read moreupdated our desktops, essentially rescued Jeffrey's as it had blacked out. They even showed us free anti virus software and delivered the desktops promptly after fixing them. On a second visit re WIN 11 TJ went above & beyond making sure that both installs were successful making both experiences very positive. 110% recommend!

Excellent Service fully knowledgeable for my commercial…read morebusiness, Always able to solve the problem and get me back to work Many Thanks, Michael

New Wave has been responding to my request for services for years now. Eric is knowledgeable and…read moreprofessional. He never hurries or makes me feel dumb. I am 80 and feel extremely comfortable with Eric in my home. I still do tax returns and the first part of April, on a Friday, my printer went down. I stopped by New Wave offices and asked for help setting up a new printer and networking it with the server which is in WA. They had no one available to come out to help. Kevin said that if we had access to an Apple phone he would face time and insure the installation was completed so I could work. He would take no money. Had he not helped me I would have lost three days of production and the first of April is critical for me. Thanks Kevin and Eric

New Wave did an upgrade to the audio portion of our home TV and stereo system. They did a great…read morejob. They were prompt with all responses, bids and appointments. Their team was professional and thorough. Compared to other companies I have dealt with in this space, the value they offer was great. Kevin did a great job of outlining the options to fit with the equipment I had and did not try to oversell, but rather seemed to be on my side as far as finding a solution that would work well without spending unnecessary money. I would definitely use them again in a heartbeat and I am very thankful for the work they did for us.

I have been a t- mobile customer for 10 plus years, I need to get a apple phone replaced. because…read moremy apple cell would not charge so paid 516.00 dollars charged it to my American express card. took my old apple cell to palm desert mall. paid 10.00 to correct the charging problem on cell. New apple cell was not very easy to use. So took back new apple phone 3 hrs. later.. Was told they can not take back. I said your return policy on receipt says 14 days . I only had it for 3 hrs. Just want to pay to go back to my old apple service cell . if you charge me a restocking fee that's fine. New apple cell not user friendly any way. So already canceled charge with American express told me to return it tomorrow let them know there not getting paid. Will see what happened on Sunday afternoon. Do the math T mobile 120.00 per month for 10 years of service. I have other services to Providers. More people need to stand up to these company's that don't owner there return policy's. Location store on vista chino. Next to dollar tree store.

My last 2 Samsung phones came from this store. I have had the most incredible service MULTIPLE…read moretimes. When I got my second phone the service lady spent almost two hours porting all my data from the old to the new phone. Recently I had a problem as my phone had locked with a pin. I have never set a pin..Natale was on duty and unlocked my phone in seconds. I had set a pin for an app and evidently sometimes when this is done it deletes the phone's settings. She reset the settings and I was in and out in less than 20 minutes. I will always go back to this store for a new phone and service.

This store has the BEST customer services. Jose spent so much time helping me with my phone after…read morean Apple update that wiped out my contacts and other issues. I tried to go to Apple but they were no help. This Verizon store is awesome!

I love this place i came in to ask about new line and new promotions that they had going on and i…read morewas helped by stephanie P .I never seen her before but i believe shes new ..she has great customer service and explains everything amazing ..if i had to recommend friends or family members i would tell them to go to this metro pcs ..amazing place .I wanna thank management for hiring employees who really deserve to work in a environment around people.Im simply happy i left with great information.Thanks again

Disappointing. I brought products for packaging and shipping on a Friday afternoon at 3:36pm and…read morepaid for delivery and supplies in the total amount of $67.89 for a Saturday delivery as evidenced by my Aim Receipt. Three days later, Monday at 430pm, Fed Ex Tracking still showed my package at Aim Mail Center. Upon calling, I was told that I arrived on Friday after Fed Ex did their last pick up and that delivery service and time of delivery is "not guaranteed", Even when printed on your receipt. According to the Fed Ex website, today, Monday at 437pm Aim still has my package, so it is difficult to believe that I missed the last pick up on Friday. The lack of transparency and honesty when dealing with customers here is unfortunate. I will reconsider using them in the future and go to the other Mail Center located on S. Palm Canyon.

There is a young man with long hair and a ponytail and painted nails that was so professional and…read morehad such great energy that I may go back, even though that is not near my house. It's so refreshing to interact with someone kind and capable . Also the prices are reasonable there.