Very friendly and well informed staff.There were four staff members at this location on duty so there was no waiting. My girlfriend was trying to get me to sign up.with her account, but i am getting a better deal with another service. But they do have excellent setvice, and they offer some killer deals with new phone, new watch, and if you are in the market for new equipment then by all means give them.a try read more

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Nicky scammed me. I asked to upgrade my account and was told I would be Paying the same amount. Somehow I ended up from a $100/month bill to a $200 a month bill. And when I asked if I can change it was told I can't cancel it until 1 year being in this monthly payment unless I pay to break the equipment fee that I don't even use. When I got my iPhone off of him he tried adding some charges for "set up fee" which I can completely do myself. I feel bad for the elderly who go in here who he preys on for extra fees and hidden cost to get an extra $1 or $2 on his monthly paychecks read more

NOT A REAL VERIZON STORE Seems shady to not be upfront about that. Wasted my time here with a couple young pushy sales guys who had no ability to match what the Verizon app was offering. (Their lame cut-and-paste response to this review tells you all you need to know about their personalized care ) read more

I was disappointed when we lost Verizon landline in Big Bear and Rancho Mirage, but have had Verizon Mobile for years! Recently decided to finally replace husband's 7 year old flip phone. Went to Verizon on Monterrey near Dinah Shore in Palm Desert! Josh and Mc Kenzie were great! Josh had so much patience with my husband as he was finally ready to dump his flip phone after trying to block dozens of robo calls every day! If you are a senior in need of someone with patience, go to this Verizon store. Carol Weaver, Los Angeles County Woman of the Year in Education, 56th District read more

This store is a total scam. We went in to upgrade our phones. Before we got started the salesman ask if we needed screen protectors. We said we eventually would. He jumps up and grabs them and puts them on the phone. He does not disclose the price. They were $67 a piece. We have two phones. So before we got started we are out almost $140. Then we asked about the promotion that has been advertised. He gave us the cost per month for the I-pads and watch. It seemed reasonable. He did not mention that they charge $50 per phone for the upgrade and $40 per I-Pad and watch. We are now at $360. Then they add is sales tax of $320. None of this was communicated during the process. We also had pay $280 in buyback costs!!! At the end of the day we incurred over $1000. Additionally, he lied about the additional costs per month for the service. He said it would go up by $30 per month, however it was really $110 per month. We made the decision to return the I-pads. When I went to do he then wanted to charge us another $100 in restocking fees. I have been on the phone with Verizon trying to work through this process. Beware of this store and its employees. There are all scammers!!! Shame on you!!! We have been a loyal user for 20 years and as soon as possible we are getting out. Horrible people!!!! read more

Horrible attitude by the two guys who worked there. We made an appointment on the phone with Verizon. When we got there he took another women and said he takes the appointments he makes first. Tried calling Verizon, but they are all in other countries and could care less. We waited an hour because he said the other guy was at lunch. After an hour a man came out of the back room and announced he was on his way to START lunch ( who knows what he was doing in the back area??). He yelled it really, the two were just smart mouthed jerks. They are not Verizon ...only a reseller that has HORRIBLE reviews EVERYWHERE.. go somewhere else, don't support this terrible customers service!! read more

Don't go here! I went to have me new phone set up and data from old phone transfered. Big mistake. This was one of the worse retail customer service experiences across all retail categories, and in the top three with Verizon. Staff barely acknowledged my presence even though I was the only customer in the store. Now I know why. The person assisting me barely looked at me while doing the transfer. He was too busy talking to the other two about his truck being detailed and what was everyone having for lunch. He got stuck in the process and got some help. Finally it was finished and was told it was all set up. I should have checked before leaving the store, but frankly I couldn't wait to get out of there. BIG mistake! When I tried to use new phone I couldn't make or receive calls. Sane with my old phone. I had no cellphone that worked. From home I contacted Verizon Customer Service. They were very nice and helpful. But I was on the phone with them for over an hour. This screw up at the store messed up my debit card, Zelle, and connecting with auxiliary devices like earphones, car radio, some aps because they didn't recognize the phone even though it was the same number. This major screw up wound up getting my debit card shut down. And even after 45 minutes with their customer service was told the system could not recognize or verify the phone. Thank you very much for ruining yesterday and most of today trying to fix you MAJOR SCREW UP! Great job. I'll be sure and recommend you. Ha! When hell freezes over. read more

Waited 2 hrs just to pay phone bill, card had fraud so I had to come in person, they had 3 people opening brand new accounts while 3 people stood behind me waiting to just pay a bill. Understand this area is all very elderly people so not everyone understands tech. I would say never come here bc even if you had anything else to do with your day, you won't make it. read more

Employees are not capable of getting anything done. Went to this location to merge accounts and upgrade one phone. We wasted 3.5 HOURS of our time. After 3.5 HOURS we were told it would be another .5 hour to 1 hour. We do not have 4.5 hours to spend at a store. Update: After speaking with a Verizon corporate representative, it appears this store had no clue what they were doing or absolutely knew what they were doing and trying to drop and add plans to earn commissions. Also screwed up the transfer of service, was trying to switch to the wrong account holder. read more

Ordered a phone for in-store pick up and after waiting in the PPP store for an hour it was our turn. The associate was very rude when he told us the phone wasn't ready. I don't understand why he wouldn't help us as he had spent roughly an hour with the previous customer. After we left, we called Verizon and we're told the associate cancelled our order. How's that for service for a customer who's been with Verizon for more than 25 years? Avoid this store at all cost! read more

we sat in here for two hours, waiting on Miguel to help out two guys that we're doing nothing but chitchatting only to find out they didn't have our phones in stock, and if we ordered them, they could only delivered to the store and not to her place of business, or to her home, this was probably one of the worst experiences I've ever had in my entire life and I've been with Verizon for 25 years and it's the worst store I've ever seen and the worst customer service and they only have two people on staff and even if you have an appointment, you still have to wait read more

the verizon store operated by victra on desert shopping center has seen better days in terms of customer service r .. the staff i had the displeasure of communicating seemed disinterested when i asked about purchasing new tablet and even more so disengaged when i asked features of the tablet. i notice he spends more time texting which r trying to answer my questions . in the end i ended up cancelling my order and ordering it from a verizon store different from this one . read more

Ricardo was a nice young man, customer service like that is the reason I've stayed with Verizon so long.

We were offered a phone for $20 a month. The written guaranty said if we returned the phone in 15 days or less, we could get s refund. So, we retuned the phone in 10 days as it wasn't needed. The phone was in its origami sealed box and not activated. The store said they could only accept the phone and we needed to deal with the "real" Verizon company for a refund. After speaking with three different people, we ended up paying $83 to cancel a phone that was never set up. The man who handled our return at the store told us the gal who originally handled our transaction had not been honest about the charges. The store is probably ok handling some things BUT just because the Verizon name is there, does NOT mean it's the same as dealing with Verizon direct. read more

My Mom, Kathie Hardesty, went in to this location last month to get help with her online Verizon bill pay. She was pleasantly surprised at how helpful and professional Felipe Roque was to the point of her contacting me in order to make sure Felipe received the highest review possible. read more

I came in and was helped right away. Nick helped me and he was a whole vibe. His energy was up and I was able to enjoy my time. Usually I feel like I'm rushing but I was able to feel at ease. He's still learning but he did a great job with his customer service! If y'all want a new phone, go see Nick Acosta! read more

Great place. I downloaded a new Verizon App Call Filter to my Samsung Galaxy S8 phone. After installing I started losing incoming calls. When my screen went dark it was like the phone went to sleep. It took a while but Javier at the store tried several things. Finally he did a Factory reset. That fixed the problem. The Verizon store in the River Shopping center was of no help. Will always go to Go Wireless for help and to purchase new product. read more

Awesome customer service Articulate Staff Go above n beyond for customer service Highest recommendations Convenient location easy to find Well stocked store Extremely knowledgeable n supportive Thanks Justin Appreciate it Go Wireless Verizon Palm Desert!!! read more

Verizon - Lobby - Mobile Phones Near Me - Palm Desert, California

Beware, this is not a Verizon Store. This is a 3rd party vendor called Victra and their employees are there just to part you from your money. I went in on 12/12/2023 to add a new line for my MIL. They added Mobile Protect for $60 and Home Device protection for $22 to my account without my knowledge or consent. At the point of sale Rob told me to click 'consent' as several screens popped up. I assumed they were privacy notices and other disclosures no one reads. He did NOT tell me he was adding expensive services I didn't want to my bill. I then had to track down the service providers to get the services cancelled. When I got my Verizon bill $143 was added. I then had to call Verizon to get the charges off my bill. The Verizon rep said "wow, they made a lot of changes to your account". I have now spent several hours undoing they damage they did to my Verizon account. Avoid this store! read more

The young gentlemen who work this location are very friendly, helpful, and full of suggestions - it they don't suggest in a pushy manner - they let you decide. I'm happy with their help and service! read more

I am a working grandmother...so I am not an high tech. person. When I walked into The Verizon Retailer in the Desert Crossing shopping center I was met by a slew of friendly people, especially Javier the store manager. Previously I was on the phone with Verizon regarding my 8 year old phone not preforming. Javier knew exactly what to do . He checked the phone records of my conversation with Verizon ..Then set about getting me into a new up-graded phone, with the proper accessories. It took maybe an hour including down loading everything from my old phone into the new phone and checking it...What I greatly appreciated was the time he took to make sure I understood everything. Great Parking, Great people. They can care for all kinds of wireless problems, read more

The epitome of excellent customer service! A big thank you to Javier who helped me with my phone upgrade. Javier went above and beyond what I expected. While I was at the store, I got to know the other team members, Hector and Gary as well. I had a great experience! I highly recommend this Verizon Authorized Retailer without reservations. Keep up the great work Javier and team! read more

Javier, the manager, helped me find out what was going on with my phone and had it repaired and working in record time. Everyone was professional and did a great job. I recommend coming in vs calling if you need help. read more

Not pleased at all with the service at this location. The one guy working here was totally tied up discussing a phone service with a very confused young woman. After waiting 25 minutes we left. The clerk greeted us when we came in but it would have been thoughtful after maybe 10-15 minutes- to leave the indecisive lady for a moment to help us -we needed to purchase a SIM card. I am glad we left and drove to the Verizon store at the River, which was adequately staffed and helped us immediately. I highly recommend the Verizon store at the River! read more

Uzi the manager was so knowledgeable and helped me out. I had purchased the iPhone 12 and he set up everything as well as was very patient. This store is great so go meet with Uzi he really cares. Got my phone same day. read more

I spent an hour and a half of my time on this store to change out a SIM card I had bought at another Verizon wireless location, the guy took forever, made me late for work after I kept pleading I have to go to go work, then wanted to charge me $20 for not even being able to change it out! Verizon needs to hire more competent people or better train them! Very disappointed! read more

Shout out to Warren who helped us get our new iPhone XR yesterday. He was patient, calm and uber helpful so everything went smoothly and quickly. We considered going directly to Apple because their customer service is always stellar, but we had a similarly stellar experience at Verizon. Very pleased! read more

I came in to get a new phone after mine broke and Cristian is the associate who helped me and wow give that man a raise!! Best customer service I have ever experienced. read more

Daniel and Javier did such an amazing job! What a pleasure for the customer. I received personal, professional and caring service. They are definitely our number one choice for excellent service. We are all so very grateful for their super excellence, kindness and professionalism read more

I got to work with Javier today, he was great! Has great product knowledge and great at explaining my new plan. He told me about some great deals and I felt confident in switching from sprint to Verizon! Thank you Javier for your exceptional service! read more

This location is extremely user friendly. Great manager and the staff is very knowable about the phones and current on the deals . Would recommend this Verizon location to anyone looking to buy or upgrade . read more

I cracked my screen and was having trouble with my insurance claim so I decided to stop by on my lunch break. Justin was by himself and was helping someone when I got there and there was a lady waiting ahead of me. The lady was upset about a $1 ringtone that didn't transfer over to her new phone. The patience that Justin had with this customer was very impressive. He kept his cool even though the lady was a complete nut. Another Justin came in after I had been waiting about 20 minutes and he was also extremely helpful and got me going with a new insurance claim. He was also very patient with me and had me on my way within 10 minutes. Thank you both for your professionalism and patience! read more

September 12, 2018 I went to the Verizon Wireless Store at 72333 Hwy 111 Palm Desert Suite 333E. Brett very kindly assisted me. I told him I was interested in the Samsung S9 cell phone. Brett went out of his way to make sure I understood the complete process of the transaction. He explained the phone to me, and also took the time to research any coupons that could be applied. Brett is very professional, and courteous. He certainly is a credit to the Verizon Organization. ManyThanks read more

Their Customer service is so slow id rather go to a corporate Verizon don't waste your time here ain't worth it

Easily the best store I've been inside and the smoothest transition between salesman and friendly demeanor. Hector helped me setup, charge, and connect my new Apple Watch as well as guide me through all the features seamlessly. I also was locked out of my car so he helped me setup Verizon Roadside Assistance sand recover from my experience. I'm only coming here for now on. Thank you again Hector. read more

The folks are great at this location. My husband and I had the pleasure of having Savanna help is. She is super friendly and helpful. It was a great experience! read more

Unlike the corparate stores who are rushing you out the door and making you and convincing you to buy stuff, these employees will actually show and take their time to show and teach you how to use your phone. Purely kind and have the best customer service I have ever experienced. Ask for javier or German. They are truly amazing! read more

Mark B was a great help in purchasing our new phones and assisting in selecting the best options for us. He was extremely nice and attentive - and honest about everything we were interested in. Great experience - will definitely be back! read more

This is the place you want to go for your new Verizon mobile phone. The staff is knowledgeable, friendly, and eager to help. We dealt with Jack who was extraordinarily helpful and patient, explaining the various plans and options available to us. An altogether pleasant experience! read more

Verizon store Palm Desert in desert crossing is the best price in store of ever been in and I've been in many these guys have patience of a saint always willing to help I rate them 10 + + + read more