So, came here the day after Christmas with my mum to switch phones (I gave her my old phone so I could use my new phone). I totally didn't even think that it would be busy because duh, after Christmas everyone wants to set up their new devices. NOTE: they do take appointments We got here around like 5:30ish (had to come when I was off of work) and they were definitely busy, so we put our name down on the list. I think we only waited like 15-20 minutes? Really not that terrible. They had a little couch thing for us to sit on. Chris was our helper. He was amazing and super patient (we were there until like 8 :( ) First we needed to add my mum to my phone plan thing, get her a new number, basically start from scratch. The whole shebang. My mum is very particular on numbers, mostly just so she can have something super, super easy to remember. Trying to find a number took at least a good 15 minutes or so (I wish I was joking). But Chris was patient and super helpful throughout the whole process. The next long part was transferring all my shit from my old phone to my new phone. NOTE: back your contacts to iCloud! (I uploaded alllll my photos and everything onto my laptop the night before because I had a lot of photos, but I didn't have my contacts backed up to iCloud..) transferring like a million (6,000+ photos) from one phone to the next took about 30 minutes, a little more (or so it felt). Transferring all my mum's stuff was a breeze because during my long ass transfer time, I backed her stuff up onto her iCloud so we wouldn't be stuck in the same predicament. Anyway, we were there for what seemed liked ever. But Chris was very patient, helpful and friendly throughout the entire process. I would definitely ask for him if you are needing to go to that at&t! read more

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AT&T has no respect for their contract vendors. They also are not user friendly. Phone service is unbearable. Now staffed with AI. "Wrong answer. If I don't get the right answer in 3 seconds I will hang up. Good bye". You get nowhere with them. And their remaining staff is not well trained read more

This pop up location is not a retail store but merely a location to sell phone service and internet service. The sales people are very friendly and helpful and do a good job explaining the advantages their company can provide. read more

AT&T Store - Mobile Phones Near Me - Palm Desert, California

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Andy H is awesome. He knows his products, which one would expect, but as we all know doesn't always mean much in any business. His customer service skills are excellent- this is coming from an old customer service manager that retired from AT&T, and I'm beyond critical when it comes to customer service- Andy rocks (I would have hired him in a heartbeat if I was still working). Hopefully he's on commission and people read this and ask for him. He's there on weekends read more

Alvaro has been Very polite and when he sees us coming very prompt to help us. He is very professional and certainly knows everything about the phone! We got a new phone and he really helped us with so many problems! Thank You read more

Super annoyed!!! Went in this afternoon to make some changes to our plan and upgrade a device. Kept running into issues back to back. Seemed like they don't know what they were doing. Left us alone for long periods of time. No communication whatsoever. Had to place an online order in order to get my phone and paid for it and was told to come back in 2 hours. Came back and they still couldn't give me my phone. Let alone a receipt. Just more issues. All we were told was to come back and try again.. definitely wont be back here. Waste of time. Although Edgar was nice, Javier and the only women there were no help and didn't bother to offer us an explanation of what happened. I'll try elsewhere!! read more

My family had an amazing experience with Edgar. He was so professional, nice, and helpful. He did everything for us very quickly, and we were so pleased. We will definitely go back and ask for Edgar. Thank you, Edgar! You rock. read more

Im beside myself how useless they are. Att is unable / unwilling to fix problems with my account. This store has ZERO ability to help. The loser on the phone just repeats some bs about calling 611 and they are unwilling to help. Att is a massive letdown absolutely absurd poor level of service. Even a 1 star is too high of a rating read more

This billion dollar company SUCKS. I tried the internet egg shaped device and I stream tv, I don't have any computers, laptops, or games. I only have two TVs in my phone. my TV kept freezing up so I called AT&T customer service and the guy said to my device east which I did and I didn't change anything he says are you close to your backyard and I said yes so the guy from AT&T customer service said, and I quote place the device on the table in the middle of your backyard and aim it east""unquote. Same results and I told the gentleman by the way this unit is out in the middle of my backyard accessible to all of the elements wind, extreme heat, rain theft, but he said leave it there and try and see if it works well I didn't so that day I called back canceled my service. This was in March 20 25 and on April 11. I went to the UPS store as directed by AT&T customer service and sent back The device. They gave me for Internet now I've been receiving a call seven days a week, including Saturday and Sunday from AT&T stating that they're gonna charge me $200 for this device because I haven't sent it back yet. Well I just got off the phone with them Explaining to them that I canceled my service which is just Internet in March and have the receipt from when I mailed it from the UPS store in Palm Desert on April 11, 2025 with a return reference number and the only thing they can tell me was I had to wait for my May and June Bill to come And pay it then they will close my account now why would I give them money for something I don't even have or have I've been using since March. They need to get their shit together because nobody knows what the other person is doing or saying whether it's the little store up the street or the corporate store doesn't matter same Stupidity so my advice is stay away from AT&T go with the people that know what they're doing on. spectrum may be a dollar or two more which you get what you pay for. read more

I went in today to get a replacement sim card to put in an old phone because I lost my phone, Brandi helped me out and was very kind about my situation. She was able to get me a replacement phone that would be delivered to my house the next day, I left happy with a working phone and had a better one arriving the next day. Thank you Brandi read more

Went with a friend who wanted some info regarding changes to her account. We barely made it through the door and we're treated like shit. The guy was so rude and wouldn't even let my friend finish her question. We obviously left and thought about what happen and thought...we should get a mangers name. My friend went back in and was treated even worst by the manger. I could not tell u anything regarding selection and or value because we couldn't get past the front entrance. Go to another location! This one is covered with evilness. read more

My iPhone 12 was not charging due to last nights updates always a nightmare for me, but I went to the store and Jose help me and got me on my Way quickly. Thanks for him. I'm on my way read more

Decided to make the switch to AT&T. Rep Cameron assisted in setting up 2 lines and made the transition incredibly smooth. Great customer service, very informative, and walked out feeling like I got a great deal. read more

Probably the WORST customer service I have EVER received! AT&T messed up on my bill and then shut my service off for their own error. I was told I had to pay over $600 to get it turned back on by the MANAGER of this store! Needless to say I did not pay and left the store in complete disbelief that they treat customers this way. After about 2 hours on the phone with AT&T customer service I was able to get my service restored at NO CHARGE and a ticket was issued to correct the original billing error. If you want good customer service steer clear of this store! They don't LISTEN to their customers and they certainly don't CARE!! My final thought...how do you as a MANAGER tell a customer they have to pay you over $600 to turn your phone service back on when your company messed up on the bill in the first place?!?!?! And then wonder why the customer gets really mad about it?!?! read more

I wouldn't blame you walking away if you get stuck with the Big Guy. The couple before us left because of his attitude and he warned me to relax before giving us the run around. Frightening. read more

Went in today to upgrade my phone. You can make an appointment online or they are doing walk-ins. However, due to COVID they are only allowing 1 person per party in the store, otherwise they can help you outside with multiple members from a distance. Pablo helped me out and he was great! I was honestly expecting to be here for 2 hours+ but I only ended up being there for 30-45 min, which to me is a HUGE success. Since usually in my past experiences the process is much longer. Pablo and the employees were really great, and he was able to assist me very well in a timely fashion. Overall I'm super happy with everything and just glad this didn't take my whole Saturday! read more

These guys are amazing, I had a problem with the store down the street. It's weird because they used to be my store of choice but maybe the rep at the LA Quinta had a bad day? Well I went to the Palm Desert store and I talked to Brandon. He solved my problem in about 5 minutes, now he has a customer for life. Thank you! read more

I went with my friend because she needed a new iPhone. Lisa was the customer service representative that help us. First, there was no waiting. Lisa was very helpful and knowledgeable. She gave us a good deal on new service and new phone. We were very pleased and my friend very happy. Would highly recommend! read more

Always support this store since 2016 when i first got my iphone here, probably got around 6 phones from them for myself and family members. The problem came when i bought 2 phones from them last year, the one for my mom went without any issue, a week later came to buy another phone for my dad, the girl staff who helped me seemed she just started working there, she spent almost 2 hours from the paperwork and setting up the phone which made me hope things would ended asap, she didnt ask me what plans, protection, upgrade or none of that (cause she simply put me on all of them which i never asked from my entirely using phones), she did mention at the end if i see the large bill "do not worry" because it will go back to what it should be the next billing cycle ( great, i thought). My mistake was setting up autopay with my business account, realized ive been paying for full year over $1000 extra, panicking i came to their store to find a solution, one of staff member there helped me out and fulling understand the situation, he offered me 6 months credits of what i had paid extra but since it wasn't my fault I decided to ask for a store manager in hope with his power he will find a better for me, but i was completely wrong. He seemed nice saying he will do a research for better solution, 2 months went by i had to text him back because i am tired of this, i told him that i will take 6 months of credit if he doesn't have any better solution, what he replied was shocked me, "how can you come up with that amount?" He can only do 3 months!!! Realized that whether the staff that offered me 6 months at first was whether do not know their policies or the manager just refused to help a customer who always buy new phones in need to support their store. I finally refused to take credit from him and promise myself that I wont be back for life. read more

I need to talk to them after my work but they close. I think this kind of service should be 24 hour. 7 days a week because i don't stop using my phone when they close. read more

This location is run by total idiots. They are rude, pushy and uninformed about their own products and services. My visits to this store alone are making me drop AT&T altogether. I honestly cannot even imagine how these people were even hired. There is not one employee here who is qualified. Hey AT&T - stop hiring idiots in your stores- it's not a good idea. read more

Marisha, Michael, and the rest of the team here rock. I had many stupid questions which were easily resolved. Great store and even better staff. read more

Love love love this store...we always drive out of our way to come here. Priscilla helped us out today. She was great!!! She set up hubby's new phone and made sure everything was in working order. She helped him answer all the questions the new cell asked and hubby got a new legend ear piece at a discount....thank you Priscilla!!! read more

Michael was the rudest most offensive CSR I have ever dealt with. I wanted to transition my postpaid plan to a prepaid plan. Not a commissionable transaction it seems. After checking with his manager, I was informed that they could not effect this change. Why? Their store system, being different from the Corporate system apparently wouldn't allow it. "Try calling AT&T", which I had done and been advised to go to a store. When I mentioned that this could cost them a customer, I was told "I don't own AT&T so I don't care what you do". Incredible! Another CSR tried to explain the situation and Michael told me not to talk to her. I don't know how he could possibly work in customer service. read more

If I could leave 0 stars I would leave 0 stars. If you are looking to sign up to AT&T or first net service, run, and run fast and far away from this place. I am now out over $600 because their sales associate not only lied to me but coerced me to get the most expensive watch that was supposed to be free as a first responder. Now I'm paying for it because he told me it would work on any network since First net is separate from AT&T and that was false. I have never been treated so poorly by management and customer service reps. They did not care to fix their mistake at all. All I'm going to say is this solidified the move to Verizon for good. Never again will AT&T see a DIME of my money. Absolute trash of a company. read more

Ana was the absolute best! I cannot thank her enough for her individualized care and helpfulness in my time of need. I was a victim of cell phone theft at a recent music festival, and Ana made sure that my trust in humanity was restored. When something like that happens to you, you aren't just at a loss of a phone, but you feel as if you were violated. Ana knew exactly how to address the situation and made sure I knew that everything was going to be okay. Ana, thank you again for taking care of the situation, and making me feel safe in the process. I wish more people cared like her. It is because of her that I will continue to be an at&t customer. read more

Had a wonderful experience. I was helped by Cameron & he was exceptional! Answered all my questions in a great manner & very friendly, unlike other AT&T stores. This will be my go to AT&T store! read more

I just wanted take a moment and give some feedback on an experience I had at the AT&T at Fred Waring & 111. I was lucky enough to work with Sandra and she did a wonderful job getting me a new phone and assisting me transferring my information from the old phone to the new. I will be back for a new phone for my gf in the next few days. Thank you Sandra for your awesome customer service. read more

Amazing customer service!! The La Quinta sight wasn't so friendly but maybe I caught them on a bad day. Micheal at the palm desert was so patient and what good customer service should look like! read more

I'm a cheap-ass bastardess when it comes to my cell phone. I use it for traveling, and connecting up with friends when we are out and about. So I only have a go-phone, with the pay as you go plan. After one year and one week, just after my warranty ended, my go-phone died. I happened to be in PD visiting my mom so off we went to the AT&T store. My visit to the store started off poorly because I waited in line for 15 minutes. Then, because my phone was the cheapie $20 phone, the girl behind the counter didn't have that model in the store and consequently, she couldn't tell whether the culprit was my phone or its battery. She did rule out the charger which is generic to several different phones. This meant I had to spend another 15 minutes waiting for her to find my battery online through AT&T because they don't make that phone any more (of course!). Then I had to give her my credit card info so that she could order a $5 battery. Hassling a customer to provide a credit card for a $5 item that is returnable anyway, just strikes me as a dumb policy wasting everyone's time. I would have just bought a new phone, except that the AT&T store's version was $40, and like I said, I'm cheap. It took a week for the battery to arrive, and the store DID NOT call me as promised. I called them, was on hold for 10 minutes, and finally found out they had the battery. Back to the store where again, I waited 15 minutes. On the plus side, we were able to try the battery right there, and when it didn't work, they returned my $5 immediately. This time I was waited on by a different person, a guy who said, "Go to Wal-mart because they have our $40 go-phone for just $15." Go figure! I did that and have been very happy with my new phone. Next time I'm going to Wal-Mart from the gitgo and will skip the AT&T store altogether. So, while I wasted tons of time at the AT&T store, I do love my cheap-bastard service through AT&T. In case anyone else is a cheap cell-phone bastard, here's the scoop: Once a year I pay $100, and get 440 minutes because they give a $10 bonus when you buy $100 dollars worth of minutes that are good for an entire year. Since my cell phone usage is so small, I bank about $75 in extra minutes that carry over to the following year. I am forced to buy another $100 in order to roll these over at the end of each year, but there are no monthly fees, no contract, and I can roll my minutes over to another AT&T plan should I ever wish to upgrade. AT&T charges 25 cents per minute whether I'm the caller or the receiver, and 20 cents per text message, sent or received. However, I'm still only paying $8.33 a month for a phone so I'm good with that. Additionally, I know how to text other phones directly from my computer, so now you can see what a cheap bastardess I really am when it comes to paying for my cell phone. ;-) read more

I've been an AT&T Customer for 6 years. I've been to stores in many states in my travels. This is the worst service I have ever received in a retail setting. I was visiting Palm Desert, (72-286 Highway 111) and having trouble with my Crackberry Bold. Being addicted, I searched out the store. I called the store, around 4:00 on Friday afternoon (11/19). No answer, just a recording. Google maps was not close to locating it well. After driving around, I called again 10 minutes later. No answer. Called back, got the message again, and got the "directions" from the outgoing message:" We're in the Mervyn's shopping Center". Great! Except I can't find that on Google maps. Called Again. and again. I Finally got a human, who told me, "oh, yeah, that Mervyns closed about a year ago..." Gee, thanks for updating your phone system...what do you guys sell again? So I showed up to the store near where-Mervyn's-used-to-be. There are a couple of people being helped. Fine, I can wait. And wait. And wait. And wait. 45 minutes later, those people are still being waited on. Wow. Now there are 5 people lined up behind me. Here's the kicker - do you suppose, that one of the employees, including the manager, might have made eye contact, said hello, said sorry, we're busy, offered up any sort of contact? Nope, nothing. So I left a note, asking the simple question I had. I had to go behind the counter to get the pen, but still no eye contact. So I Ieft the note - here's my question, please call me. (And this is a pretty much a yes-or-no kind of question. I thought they'd call when their rush was over, or at the end of the day, maybe. Maybe early the next day, when they weren't so busy. Hmmmm, not so much. Here we are, TWO MONTHS later. I'm pretty sure they're not going to call. But AT&T, if you do, feel free to call me on my new VERIZON phone.... I'll copy it to AT&T Corporate in a separate e-mail. I wonder if they'll respond any quicker... read more

Cingular, oh wait, at and t, cingular, at&t,whatever name you choose, Ive stuck by you now for over 10 years. And now you finally delivered my beloved iPhone which I chose not to stand in line with as other people have. Walked in on Sun, had it delivered by Fri. Nice job! Now Im spending way too much time configuring how to download all my bootleg mp3's, movies all on here not to mention my contacts. Syncing up with my car was easy via bluetooth and so far no complaints except for the damn contact organization methods. Nice friendly service here and no waiting here especially when its about 110 degrees. Keeping me here fiddling around with my new phone is delaying my work and is keeping from attending the LA Obon festival. DAMN YOU! Oh well, now drop those nationwide rates, up those minutes on your plans and give us a break from all the hard work we put in talking to our yelp friends!!!! read more

Worst service ever... I had called ahead for a specific item and was told it was available. Showed up 20 minutes later, only to wait an additional 30 minutes for two incredible slow clerks to finish assisting two people. During my wait, two additional clerks came out, punched something into the computer and disappeared, being certain to keep eyes averted from the growing group of restless customers. Once I reached the counter and inquired about the equipment, I was told they did not have it but they were expecting it the next day. Could they say 'when'? No. Why did they say they had it? It was coming in. Did I walk out? Yes. Very helpful guy at the Indio location! read more

I personally have always been helped correctly, friendly, and so forth, never a problem, I am a lucky one. I have overheard employees(not all) talking to customers about phones and gadgets and they have NO IDEA what they are talking about. Example: a female employee told a customer that there's no difference between their iPhone 3S and the new iPhone 5 besides the screen size which is wrong in every sense of it. I almost jumped into the convo to help the employee out, she just honestly had NO idea. I would do some of your own research on gadgets before going, not just into this location but anywhere, a lot of employees are there to take up space, and ring people up, not really for technical questions regardless of now technical you're looking for. read more

Javier Martinez was amazing-We were in the store the other day and my husband bought his first apple phone and I upgraded mine. Javier was extremely patient explaining everything, his manner was friendly, easy going but very professional. He spent as much time as we needed to feel comfortable leaving the store. The only issue we had was a 45' wait as they were very busy but Javier apologized for that. read more

I really like this place Miguel store manager waved my sales tax! For sighing up for the Home Security which I didn't need so it will be cancelled, it isn't the first time they wave sales tax for me went to a different store and they wouldn't do it but advise me other stores would AT&T palm desert can wave taxes! For the stupid next phone program. Also delete personal photos they go through them! read more

The worst experience at this store. Why make an appointment when they could care less about the appointment. Arrived 15 minutes early, a young lady approached me and asked me my name. Gave her my name and the time of my appointment. She advised me to sit in an area and I would be called. Never saw her again. I sat there for 45 minutes and watched and listened to employees talk about their children and birthday parties. I asked several times how long I should be waiting, and the response was "don't know". After an hour (I was 15 minutes early), I walked out and there was another person who did the same. I am leaving AT&T and going to Verizon. read more

When I previously came to this location to add a line for my husband and trade in our phones we had a wonderful experience. Today, when I brought my parents to purchase new phones, it was no different. We were initially assisted by Miguel, who was incredibly patient, knowledgeable and just so personable. Typically when it comes to getting new phones for my parents it can be a bit of hassle and somewhat stressful, but this time around that simply wasn't the case. Miguel broke down all the possible plan and phone options, and didn't pressure us to choose one plan over another--something that I really appreciated. Ultimately, we decided to get my parents the iPhone 12, and trade in their old phones. Pablo was able to help us trade in the phones, which was the last step, and he was equally knowledgeable, friendly and helpful. During the process of transferring my parents data to their new phones I encountered some issues and returned to the store for a third time. This last time I was assisted by Dom, and it was par for the course. Everyone was so friendly, and so welcoming! Thank you so much to the all star AT&T team Miguel, Pablo and Dom for your help! My parents are thrilled about their new phones and I couldn't be happier with the service we received. read more

If you want to get ripped off and have th bait and switch your 24 month contract to 30 month. Then charge you more. Come here.

Very bad system of service. Seems that customers are not taken in the order they arrive but by whim. The staff is knowledgeable but each customer takes time so waiting and waiting is the norm. I wanted to give them 1000$ for a new iPhone and it just wasn't happening. read more