This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with Costco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve... read more

I had to call two different times in the evening because my Internet was not working. I am on auto pay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!! read more

Had an appointment for 10 am on a Thursday. Walked right in, immediate service. Johnny was my associate and did a great job helping with new phone and transfer of service to Spectrum. He was kind, thorough, and provided excellent care. Sadly, they were missing an associate, and the line stacked up 13 people long by about 10:40. I would highly suggest an appointment. read more

They need more employees to work with customers, way understaffed, extremely long wait times. Never going back or dealing with Spectrum.

Why not have person dedicated to just accept returns instead of having them wait 2 to 3 hours to drop something off from your company?

Hats off to Selena. She transferred our mobile service to spectrum from another provider keeping our existing mobile numbers. This is a complicated process which I could not handle by myself. She knew all the steps to get this accomplished. She also set up a payment from Spectrum compensating us for a payoff we made to our previous provider for a phone financed through them. She is very organized and patient. read more

Had an issue with cell phone in Palm Springs. The attendent, Aaron had my phone up and running in 10 minutes. 6 months later i had the the. Same issues. I went to the Palm Desert Sprctrum and they said couldn't help me. I returned to Palm Spring and Steven fixed my cell in 10 minutes. Shout out to AARON and STEVEN! great.customer service skills. read more

Cathedral City, CA: From the Cust. Svc agent Michael over the phone, to the serviceman, Eddy who came to my home to assist in setup of our Xumo, everyone has been very helpful, friendly, and great about explaining everything. Couldn't be happier with their wifi and TV service. read more

Set an appointment with Spectrum on the phone because I received a purple Apple phone in the mail. Wanted to exchange for a black color. Should be simple right. Angel couldn't have been less helpful. Acted like I was told to go to the store from some other company. Said corporate shouldn't have sent you here. I told Angel they did, so can we just exchange phones. He said no that is their inventory and ours is our inventory and we don't work with corporate on exchanges. Hello Spectrum you are all the same company. Angel gets a Zero for problem solving and customer service. Because of Angels brilliant customer helpfulness I have now cancelled both of my phone lines with Spectrum because they suck. Back to Verizon (who sucks too but not as bad as Spectrum) There has to be a better way in America. read more

For tv and internet are Ok. But for cellular service at the desert are very bad! I had to change right away to a different provider. And the technical support by phone is useless! read more

Shit service. They have like 5 people working and 4 aren't doing anything. Employees talk with attitude too.

Do not got to this store. It took me 1 hour and 5 people were ahead of me. There were two people working. When I left after 1 hour, the first person just left. The guy was explaining what an hdmi plug was. He took them to the TV and spent 30?minutes explaining it to them. Don't waste your time. Have them come out to your home. Better service. read more

Salena rocks! She explained all of my options for new service, made a couple of recommendations without any hard selling, and then very carefully fulfilled my order, all the while being both personable and professional. Spectrum, give Salena the day off with pay! read more

Waited 2 hours for help, finally got "help" and the reps were so rude and unhelpful, one in particular "Matt" who acted like I was inconveniencing him by asking for assistance. Ended up having to call customer service to get added as an authorized user and he wanted me to wait AGAIN to be helped after the 2 hours I was already waiting. Don't go here no matter what, get your stuff shipped or do whatever you can online. read more

terrible customer, waited to long for service many people came in after me and was called before me. And I don't think they deserve one star. read more

Went to spectrum in Palm desert, was told they couldn't help me with my service issue and that there was nothing they could do for me. Their advice was to just cancel my service with them. Then decided to go to the location in Palm Springs and my issue was fixed fast and efficiently. read more

Customer service is the worst! Wait times are horrific!! Usually only two customer service members with three times that waiting, with or without appointment! read more

Left the store in tears because the manager Matt genuinely wanted me to cancel my services with spectrum. I WAS CRYING and the employees were feeding off of my anguish. Do not get spectrum mobile, the horrible customer service is not worth 2 free years of service. Also, I got super lost on my way home and the employees could have done a lot more just to activate my SIM card. I had to do that over the phone with spectrum.. after this store made me cry. read more

The staff are wonderful but the equipment is horrible. I stopped in for a new cable box and remote control. The remote control is extremely difficult to use and is extremely unresponsive.You have to press the buttons so hard to get them to work. There's no longer an On Demand key and you can no longer set a reminder to watch a show at a future time. Why do you hate your customers so much??? If it ain't broke, dont fix it!!! read more

Went in to get a new phone. Terrible customer service, felt unwelcome so I walked out. It was as if I was bothering her day by asking her questions. So disappointed. Terrible way to treat long time customer. I am researching alternative carriers who will value my business. read more

Terrible customer service at there location by Costco I had to swap 4 cable boxes and number 5 still has to be reset every day,The representatives are bothered by doing there job There the worst read more

Spectrum mobile customer service sucks! They are the worse trained customer service people that I have ever come in contact with. I need to change my address as I have attempted to do so for 2 years. This time they informed me I would have to buy a new phone in order to change it. Are you freakin kidding me? We get text messages stating our service will be shit off if not paid asap. I look on my app, and it is up to date, ( we have auto payment). I call and they say we don't owe anything g I tell them about the text and they say we did t text you. I said I just called the number in the text! He says not is. Ighhhh. Do some Investigation junior. I have had it. We still owe about 400$ on my phone then we are definitely changing. read more

If you have to ever return any equipment, DO NOT bring it to Spectrum! Take it to UPS and there will be no wait. Count on an EXTENDED wait if you bring it to Spectrum. This location is not very accommodating and currently has extended wait times. Edit: Now that I have been here a bit, I actually feel bad for this gal Renee as three other people have come in since I've been here just to drop off equipment. She gets the joy of delivering the bad news to all of us that we have to sign in and WAIT or be charged for abandoning our equipment. May God bless her with either a promotion or a better job opportunity. She definitely deserves a raise! Spectrum.... it only makes sense for people to bring their equipment back to you. You are the source. You should either remove yourself as a location drop off option or specify your preferred method of drop off, or you should hire someone specifically for equipment returns. You certainly have a market/demand for it. Five returns in just the one hour I was there... read more

Don't believe Spectrum. when they say they will give you credit when you port over from another carrier. We did and they made me send a fully paid for Galaxy 24 from the original carrier to them so they could send back one from Spectrum. Then the credit never showed up on our billing so I decided to go back to our original carrier. During the porting process Spectrum locked the Galaxy phone so that we not only could not port, but could not use the phone. My wife needs 24 hour cell and this caused some legal issues to be delayed simply because of Spectrums incompetence with the porting. In fact once we did successfully port back to the original carrier Spectrum told me my bill was $734 for the phone and that it would stay locked until I paid for a phone that they supplied and yet I exchanged - at their direction - a fully paid phone. Talk about bait and switch. Spectrum is less than honorable since they never honored the credit and yet I had to pay for a Spectrum Galaxy that was an exchange for a fully paid cell phone to begin with. Call it what you will, but bait and switch is the easiest way to describe any promotional program Spectrum offers. On top of this - we go to Europe on vacation and I call Spectrum to make sure we have cell coverage - the guarantee it...never happened. Be careful with Spectrum - integrity is missing. read more

Other than the CA DMV, this place continues to have the worse customer service. While the staff are friendly, the wait times are ridiculous. Beautiful new store.... Terrible customer service. This store lacks any sense of value for customers. Today I'm told the regional manager Jonathan is in the store. Jonathon, how do you keep a job when you're obviously so ineffective?? Read the yelp reviews.... Do something about it!! read more

Spectrum - New Store. - Internet Service Providers Near Me - Palm Desert, California

Horrible experience! Tried to turn in an unnecessary cable box after getting a ROKU TV. Waited for 30 minutes, even though I saw 4 employees in the store, only 2 were assisting customers. It was finally my turn and Ramon assisted me, he told me I should keep the box since Spectrum service is included with my HOA. I again explained why I didn't need the box, he then tried to tell me he couldn't accept it because the account was in my husbands name. Which was incorrect! I let him know I was the only name on the account. He rudely persisted, I left the box in the store. I called in to Spectrum, explained the situation they were equally appalled. The other local stores might be equally as bad, but this one was ridiculous! read more

I have been a long time Spectrum customer. I do enjoy their Internet and television service. But today I was ready to find a new streaming service or Internet partner. My husband and I are moving out of town. We went to this store to return the equipment. After signing in, about eight people showed up for service. They were understaffed, worked very slowly with each client and tried to press selling phones with a room full of people. It's clear that they just want to sell phones and not help anyone else. They kept encourage everyone to leave and drive to return equipment at one of two UPS stores. After waiting almost 40 minutes, I gave up and went to the UPS store. There has to be a better system. I wasted too much time trying to drop off equipment, they could easily have a different system or someone just quickly scan and checks in the equipment or a self-serve kiosk, I spent so much gas driving around, trying to accomplish such a simple task. It was dismal, I hope they improve.... read more

The Spectrum Store needs to improve Customer Service desperately. We were a walk-up customer and we waited nearly TWO HOURS to see a counter representative, just to activate our mobile phone. It appears they placed all priority on customers who made appointments, while we watched ourselves get knocked all the way down the waiting queue. We almost got called, but then a sudden surge in online appointments kicked us back down the list. This only means on busy days - walk up traffic would effectively spend ALL DAY waiting to be called. Who has the time for that? The worst part was we actually gave up waiting and left, after realizing the futility of this madness. Spectrum should really take the lead of the DMV and allow two lines to form: a) Appointments b) non-appointments. Instead of focusing solely on Appointments, call out the waiting non-appointments alternately, so everyone gets a fair shot to be helped. Are you listening, Spectrum Corporate??? read more

Waited two hours in the store so I left for a few minutes. I got a text that I was next in line to go back to the store went in the store. My name was no longer on the list. They told me to sign up again so I could wait another two hours they absolutely do not give a shit about customer service read more

Horrible customer service, service is always going in and out. Very hard to get through to management. This company is basically a monopoly and this needs to be addressed. read more

We went in right at 10AM when they opened and was helped by Ramon. He was such a big help and answered any questions we had. We also had to work at 11AM and we were out in less than 30 minutes. We just came in for Home internet and left with an amazing deal!!! I will definitely be changing from T-mobile Phone service to spectrum mobile because of Ramon's input and expertise. He's a great hard worker that's really passionate about his work! We really appreciated the help and will definitely be coming back for Ramon's help. read more

Spectrum is a TERRIBLE internet service provider . I work from home and lose service during important meetings on a weekly basis! We've called to complain multiple times. They offered us $10 off a monthly bill. Keep your lousy $10 and figure out how to provider the service that you say is your business. I hate Spectrum and will leave soon as there's a better option in the Coachella Valley! read more

WiFi crashes; constantly having reboot. Too expensive. Some channels have too many informercials. Customer service is usually pretty good. read more

Horrible horrible customer service! We were out of town and my husband's phone was stolen. We walked into the store as they accept walk ins. We were informed after about an hour there priority is appointments. We explained we had no access to his phone and said this is their policy and we have to wait. An hour and half goes by and "Ramon" explained that he couldn't tell us how long of a wait it would be. There were 10 other walk ins behind us also waiting! This is insane to make your customers wait this long!!! They should just announce there is no walk ins!!!! I called Spectrum using someone's else's phone and spoke to their management and they said they had never heard of such a process! They explained that customer service should have assisted us in making arrangements for an appointment at the store since we had no access to his phone! We went on an made an appointment with our local Spectrum two hours away using someone else's phone! read more

Spectrum - This was the list of walk ins behind us and all waiting!!! - Internet Service Providers Near Me - Palm Desert, California

Do not trust salespeople at Spectrum. They will say they want to offer you the best deal, however please be aware of their deals. I had been charged for "voice" on my bill, i did not realize that they added this feature as a "package" and never confirmed to me that this is a landline because it does not indicate "landline" on the billing statement. Spectrum is a horrible horrible company and I would say to please avoid Spectrum at all costs or they will charge you when you dont expect it and by then, it's too late!! read more

Employee Ramon was obnoxious and unprofessional. I will not be visiting this location again.

Now I know I made the right decision in canceling my Spectrum account. Second time here at this store, this time to return equipment. Again employees work extremely slow and chit chat with customers about stupid things instead of concentrating on getting to next customer. I saw many people come in and then leave. Consider signing up for You Tube TV and canceling Spectrum cable. read more

Specialist Salena Colorado is very good. She is friendly, knowledgeable, and patient with customers. We switched mobile service to Spectrum and got new phones. Salena made the process seem easy and transfer of data went smoothly. It is a very busy store so you do need an appointment to lessen wait times. read more

I would give no stars if I could. Do not come here for ANYTHING related to your phone. These guys are straight up LIARS. We told them our phone was broken, not only did he not tell us it was insured he said we could turn in the phone for a $400 credit. When we brought the phone in he refused. We are stuck with a $1100 iPhone that was supposed to be $700. They LIED TO OUR FACES and all of them should be fired. read more

Ended up switching to T-Mobile, spectrum service was spotty at best. T-mobile is more per month but has excellent perks that come with the plan I joined. I travel so I like the free onboard airline Wi-Fi included with my plan ($49mo/value), Apple TV ($6.99/mo), Netflix (basic plan $9.99mo) and more (like free Season Pass MLB)- all included. It's not for everyone, but The added value of these perks make this plan make sense with T-Mobile for me. read more