UPDATE 07/26/2019 1145 Alphonso (DTV service technician) he's been to my home before and he did a good job then he did a great job now he was very efficient knowledgeable & polite, seems sincerely concerned about my concerns about DirecTV and the direction they're going with customer service did his best to help me in every way we could during his visit. I was seriously thinking of switching to another provider but thanks to him I will stay with DirecTV for now. 07/25/2019 1800 an automated call was received to confirm the appointment even though I done that Monday directly with the technician (thousand palms field office). 07/26/2019 0715-0800 I simply called to confirm the appointment as a technician was supposed to come between 8 and 10 a.m. today I had to make two separate calls during the first call someone who identified himself as red (offshore) have me on the phone nearly a half hour before transferring me to a number that was no longer in service. I didn't called a different number I found online and got a hold of someone named k (offshore) after speaking and waiting about 10 minutes online she did confirm the appointment but said it was between 8 and 12 p.m. not 8 to 10 a.m. there's nothing you can say or do about them other than change service but I doubt the other major provider (dish) is any better, I know for a fact that they are not less expensive as they say. read more

Let me first apologize for stupidly remaining a customer of DIRECTV since 2019 & paying their HORRIFIC monthly bill for a whole lot of NOTHING.....as my husband watches only TCM & none of their other offered garbage. And second, for being so STUPID for having the account set for auto pay! Stupid aside, I put this account into "vacation mode" on 6/24/25 w/direction from the DIRECTV rep to"Call back when I want to resume service". So, without a call from me, DIRECTV resumed my service 3/21/26 then sent me a bill for $309.83 eating into a credit of $118.82 that set on their books for their use for 9mos leaving a bill of $191.01 that they charged to my Visa unknown to me on 4/27. I discovered this disaster today 5/5 and sat on the phone w/3 Directv reps for 2 hrs trying to reason with them that their rep left it very open ended with... "Call us when you want to resume" but that they aren't willing to honor that rep's arrangement. And the kicker is.....their equipment doesn't even work! My husband tried it and it's DEAD IN THE WATER! So, even if we had wanted to resume service, there isn't a way to do so with their non-working equipment. I am LIVID! DIRECTV STOLE OUR $118.82 CREDIT BALANCE! PLUS REINSTATED UNWANTED/UNASKED FOR SERVICE AT $165.+/mo! PLUS TELLING ME THAT THEY "SENT A LETTER OR EMAIL (though which they don't know) STATING THEY WERE RESUMING SERVICE". No, they did NOT! PLUS LEFT US WITH NON-WORKING JUNK TELLING ME IT IS "MY PROBLEM TO GET RID OF IN WHATEVER WAY I SEE FIT......SMASHING IT WITH A SLEDGE HAMMER IF I CHOOSE TO DO SO" per JOY -supervisor. WHAT A TERRIBLE OVER-PRICED COMPANY THAT ALLOWS THEIR PEOPLE TO MISREPRESENT AND TELL LIES! The "funny" thing to me is....had I called up and asked for "CUSTOMER RETENTION DEPT" under the guise of wishing to continue service for a monthly cost reduction, they would've happily done that yet JOY a supervisor claimed she had "no power to reduce or waive that unanticipated charge". Such FALSEHOOD! So, what I get out of doing business with DIRECTV is a whole lot of Nothing but FRUSTRATION! What DIRECTV gets is my frustration put in print for all would-be or present DIRECTV customers to reflect upon because you, too may find yourself at the short end of their pointed stick! Please BEWARE OF DIRECTV! They are probably the worst company I have encountered in a long time! I ONLY WISH I COULD LEAVE A NEGATIVE STAR RATING FOR THEM AS ONE IS WAAAAAAY TOO GOOD! read more

Spent 20 minutes on phone trying to get to a service person; was placed on a phone loop that always took me back to start of phone connection. Frustrating. This site sucks. Best to search on Google for valid DirecTV phone number. ThisYelp site is not useful. No value. read more

The technician never arrived on Friday. Direct TV's response was that the technician knocked on my door and no one was home... yet I had my screen door opened and obviously no TV sound on... therefore I could easily hear (1) a door knock, (2) a doorbell ring, or (3) a technician say "hello." I had 3 other service people show up the same day with no problems whatsoever. When I phoned their customer service... it was apparent that Direct TV has outsourced "customer service" to somewhere in the Philippines... where at times I could barely understand their severely broken-English. Then I was switched from department to department for over 1 hour... having the same language barrier difficulties. First, they said that the technician came, but nobody was home. Then they said the technician didn't have the proper tools and because of that... couldn't come. THEN, they said the next available technician was ONLY available during the work week (Mon-Fri), since they do not work on weekends. I then told them: "Fine... cancel my order." The customer service rep all of a sudden said: "What? Oh, we have a bad connection..." then she hung up on me. AFTER 1 hour!!!!!!!!!!!!!!!!!!!!!!!!!!! And then today (Saturday), a technician called and said he was at my door. Wtf? If Direct TV continues to outsource their customer service overseas to people who cannot communicate... the next time I have an issue I am going to cancel. read more

11/20/2018: after 5 days and +5 hours of my time, DirecTV has the nerve to send me a bill for service that is not turned on. Just look at the time stamp on my photos attached. Here's what happened: 11/15 -called at 12am upon disconnection and was transferred then hung up on after 30 minutes 11/16 -same as above. Called back and was given a fax number. Dialed back I and was hung up on again when transferred 5th Call was told the reconnect was going to be easy. Was transferred and hung up on 6th call on for another 30 minutes and I had to hang up to take care of something else 7th Call reinstatement order number 4388262925A was given to me. I was told service would be on in 3 hours. It wasn't 8th Call was told order was processed again and service would be on by 1am. It wasn't 9th call 11/17 11am Saturday was told service was coming back on. Twice someone called back from billing to find out if this was fixed. It wasn't. I was transferred and was hung up on. Gave it another 3 hours and not on so I called back 10th call Saturday 11/17 some customer service guy had the idea I would buy web service for $20. I said are you kidding me right now? The website is included with my TV service so turn that on NOW. I was transferred 3 times and after 50 minutes on hold was told the department I needed has gone home 20 minutes ago 11th call 11/17 spoke to RC1 technician who told me once again it would be turned on and reinstatement order was complete. 11/18 service tried 3 times box restarted 3 times during the day. I work and couldn't find time to get on the phone tonight. MY SERVICE IS STILL NOT ON!!!!! ********************************************* ZERO STARS. These idiots canceled my service one month early! I called to place an order because I knew I would be busy next month. I said over and over again DECEMBER 15th! When did they disconnect? NOVEMBER 15th! I've been passed around on the phone to 2 departments. Tech support cannot help me, of course they can't! DO NOT BUY THIS read more

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Never, ever, ever use this company, their representative just told me to "GO FUCK MY MOTHER", when I asked them to remove me from their call list. I don't have ATT&T or DIRECT T.V. and never would! read more

I would give it zero stars if I could. I pay way too much money every month for this cable when 95% of the time i'm getting a message that there's "trouble connecting". I rarely get to even watch tv because my cable is never working. read more

DIRECTV - Television Service Providers Near Me

To all employees who work at Ass Tainting Tasters You can suck the shit out of my ass I bought my first directv box at Best Buy 25 years ago and this is the way I'm treated? Suck my ass bitches a star? Get a grip o and by the way notice the asterisk wtf read more

DIRECTV - Television Service Providers Near Me

Not only does Directv not record stuff sometimes (Academy Awards) but they tell you hey, here's free Showtime for the weekend and then every movie you click on tells you it costs money. Directv sucks. I'm switching to something else. read more

If there is a lower rating, it would be more appropriate. I've had the worst experience ever. They only deal over the phone, so there is no record of any correspondence. In fact they don't have an email, mailing address or any direct way to communicate. My service was stopped nearly two years ago. They promised through their partner, Frontier, that I could get telephone/internet and cable through DirectTV as a bundle. Frontier was unable to provide service in our area. Hence, DirectTV was cancelled before it was installed. However, I just recently discovered they have been charging me $203/month for the past two years, or nearly $5000. for no service. Dealing with this monstrous corporation has been difficult. I've had the FCC and CA now involved. But it is difficult to take on a corporation that has written their own state and federal laws for their own protection. STAY AWAY FROM DIRECTTV. read more

Terrible customer service, high fees and I was unable to easily cancel my service. They kept me on hold for an hour, even though I had all info and was out of contract. My service was still not officially canceled. Unethical company! AT&T cellular owns Direct TV and HBO. Stay away from this company! read more

DIRECTV - Television Service Providers Near Me

I received a DTV advert via AT&T for a deal to stream 60 channels for $35. Upon calling number printed there, 855-450-0711, none of the operators have the slightest idea about it. An operator suggested going to directvnow.help, a web address that doesn't work, then a second website that takes me to a video on YouTube.. crazy. I currently have Sling and would've considered streaming DTV if I could get some information. Please fix your marketing glitches before putting advertisement out there that doesn't work. A waste of time, pass. read more

Watch your billing... 3 times now they have added premium channels without my permission. My boyfriend canceled on them for doing the same thing. read more

This is the complete worst company ever they have crappy service and never return calls they put you on the phone for hours they're service should be called fuck your service and then they want they're $$$ for crappy service so please don't use this company I hope sone day we can have more then 3 cable services they have a monopoly and they know it so they do not care about you at all !!! read more

Satellite dish stuck to your house until you take it down. Horrible customer service!!!! We have been customers for 7 years and decided to lower our cable bill by canceling Direct TV. Perhaps we didn't read the fine print... Here we are 7 years later with a satellite dish attached to my house which Direct TV will not remove! Don't get direct TV installed, choose NETFLIX, AMAZON, HUKU, NFL sport package, fire stick!!! You name it! NO DIRECT TV! read more

I'M LIVID w/ the terrible experiences I've had w/ DirecTV from 9/17-9/19. this has caused me anxiety. As a 13yr wedding anniversary gift to my husband, I placed an order to add another receiver for the Theatre/Game room I'm putting together for him. & have my ongoing tech issue resolved. I was told by Glenda that my order was complete & installation would be 9/18 between 12p-4p. We both had to take off work for the appointment because I am the account holder and as a result of a previous negative experience with a male service employee in our home, my husband has to be in the home to ensure my safety therefore we booth took off work for the appointment. After waiting waiting until 4:40pm and no one showing up, I called and spoke to a Male employee in the billing department but he was rude, argued with me and when I asked him what was the reason the order was not complete, he was unable to tell me and instead told me that he had been therefore 7 years. He ended saying he couldn't help and transferred me to Kaitlin who scheduled another appointment for 9/19/19 8a-12p. Because of the frustration I asked to be transferred to cancel my account. I spoke to Latoya/Retention Department who, to accommodate me, provided a $25 credit for 12 months and assured me that the appointment was made and stressed there should be no problems. This morning we arrived home at 8:01am and my camera's provided a notification that someone rang my door 2 times prior to 8am. I called DTv and it was confirmed it was the technician and that he came prior to 8am. I spoke to a female employee in billing who was not able to help me and the only option she provided was that she was forwarded my request and concerns to be escalated and I would get a call in an hour. Never got the call. I was transfer to Amber, in retention, who was also not able to help and only provided a credit of $60 which again does not resolve my issues. Because she was not able to help me or ensure that I could get another appointment TODAY so we don't have to take off work for a THIRD time, I asked to speak to the her manager but after holding for what was 7-8 minutes, she disconnected. No one called back although I verifyied my call back number, as requested by the employees. I am so tired of having to deal with this. I am thinking that I should just change to Spectrum. It may cost me more but I am willing to pay more if can get great customer service and piece of mind. DO NOT do business with DirectV. All of the discounts and credit in the world are not worth the hell they will put you though. read more

Changed over from TWC couple years ago primarily over price difference but additionally at the time TWC had 780 HD at best while DIRECT broadcasts at 1080, an excellent picture. First year of contract came with NFL package. Yeah! However, second and this year would cost nearly $400. Not spending that much to be able to watch all 16 games with my fav team. Sadly, DIRECT does not carry PAC 12 TV so we miss the USC and UCLA GAMES. Sad situation how each has one but not both. FCC PUC should be ashamed of their poor performance of these agencies. read more

Not off to a good start. You might think twice about directv. Signed up for Directv a week ago, they said they would be out on Saturday between 12-4 for installation, at 3:35 I called and was assured the technician was already on his way, at 4:30 I called and was told to hold on while she checked with dispatch, at 4:45 I called and was told the installation was cancelled and rescheduled for Monday between 12-4. I sat around for 5 hours for nothing and never even got a phone call. I had to call them to find out they weren't even coming. Now I'm supposed to believe they will be here on Monday They couldn't even schedule me for first thing Monday. read more

Horrible, horrible customer service. Years ago this was a GREAT company and now it's HORRIBLE. Can't speak to anyone in America and asking for an English speaking agent is impossible. It takes hours to explain a problem and get results. It has been an hour for me already to cancel my service with them. read more

If there were a minus one I would definitely rate them. This is a strange company, obviously run by ATT, that writes a two year contract for one price but halfway through adds charges with the explanation "that they have to." Most companies would be sued in a class action for that type of action. Maybe someone has the time and money to get their attention. read more

We have been with Direct TV for over 18 years and want to go "wireless" so we can place TVs anywhere needed in our home (we have 3). We currently pay $150/month and when we called to go wireless we were told it would cost $400.00 to get the equipment and have it installed. I found an offer on line from Direct TV for wireless up to 4 rooms, HD DVR and 2 year price guarantee at NO CHARGE for the wireless system or installation. Contacted Direct TV Corporate in El Segundo and to date NO response as to why great customers are treated so shabbily. Currently looking for a replacement for Direct TV since their is NO CUSTOMER SERVICE...all they care about is their monthly charges. read more

I have been a DirecTV customer for 14 years. Since the ATandT merger their products AND more importantly service has deteriorated. I have the NFL package, paid in full, just like the test of my service at$300 a month. Today, they are asking me to pay $50 a game! Realeeeee. I am so out of this service! I have called customer service 6 times and 6 times they cut me off. Their chat service is down as well. Give it up AT&T. You are shameful! read more

I ordered service but since they require a 24 month contract it would not work for me. I called to cancel, its says press 2 to cancel which hangs up on you. I had to call new orders to get through. Their $400 cancelation fee is a bit steep if you don't cancel within 24 hours. read more

This is by far the worse company and I know my review isn't going to effect their crooked operation. I have the most basic service 3 rooms 3 boxes and they want to charge $160 a month no movies no internet nothing ..ridiculous read more

Worst worst worst customer service ever!! Writing a letter to corporate now sure if they care but will have many letters from me !!

I have been a customer of Direct TV for about 5 years and the picture quality is always good and never had any iterference with my signal. Be that as it may, I was flabbergasted when I called to disconnect service (because I am going into an assisted living facility which already had cable), they told me there was a contract and I owed 180.00 in disconnection fees. WTF? I asked for a supervisor and was put on hold. Ater 20 minutes on hold I gave up. Except for their thievery, i would have given them 5 stars. read more

I can't believe how terrible the customer service has been here. Can't even quit them because I get in endless transfers. Over an hour later, about 15 reps that couldn't cancel my account. Just stopping payment now. Don't know what else to do? read more

When my contracted ended DirecTV owed me $25.02. They wouldn't send me a check only a debit card which I could not use for cash back. Personally we would NEVER use DirecTV again. We paid with a check and expected our refund to be in the form of a check. read more

This has been the worst I have ever had. I stayed current on all my payments of over $300.00 for a period of 6 years. Now I'm paid and full and I'm trying to leave the company and they are saying that I'm in another 2 year agreement and charging me 250.00 dollars to leave. I had to call back and talk to three different supervisors after trying to be SOLD on staying just to get nowhere. And if they say let me contact the back office, YOU ARE ABOUT TO BE SCREWED!! Word of advice, If you want to be taken care of, "Stay Away From AT&T or Direct TV. read more

I love DirecTV. I have never had an issue with service or equipment. Price is on the high side, but it's a much better product than Dish or Time Warner. read more

I was a directv client for more than 10 years when wra nothing more directv did not make any complaints I loved customer service but now that it is under At & t they have the same bad practices as them that good that I get rid of them not recommended, how good today there are more options to choose from if you can avoid falling with directv and its not very good customer service read more

Terrible, Terrible. Stay away, Beware Even giving them 1 Star is a joke. Just had it installed. They totally misrepresented the service. Regular network channels are hard to find or nonexistent. Loaded with additional pay per view options. Tried to cancel are we're told we're stuck in the contract read more

If I could give them a zero? I would. After 2 rescheduled appointments and one no show. Yup....a no show. With no phone call, text....nothing to explain. I decided, that as much as I wanted NFL ticket? This company was NOT worth my money. Steer clear of this company. Their customer service is bad right from the beginning. Any other cable is bettter than this. read more

We have been a customer of DTV for over 20 years but because we now live in a community that provides cable, and DTV has continually gotten more expensive, we decided to disconnect our service with DTV. We had a $46. credit on the bill which we expected a refund of and instead, we were billed an additional $63. which included a early termination fee. When I called they said in Aug of 2018, we got a new receiver ( i can only guess the old one wasn't working because nothing changed. We had a 4K receiver and we still do ) and unknown to us that started a 24 month contract on that receiver. Does this sound like a dishonest business practice? This post is to say beware of doing business with this company. There are other venders that are less expensive and hopefully more honest. I'm disappointed it took me 20 years to realize they are not a good company to get service from read more

Wow what a terible company to deal with. I don t even know were to start. I ordered service from direct tv and nothing but head aches from them could never get a straight answers from them tried to after long wait on holds . to set an appointment for installation. They would not show then technician would reschedule and we would have to call and they would put us on hold for 48 minutes then they would hang up on us and we would call again same long wait then they would tell us weare not in there system . this went on for 2 weeks with no cbale or internet. After the last time the install tech rescheduled on us we called again on hold for 52 minutes and we got cut off. We did not bother to contact them again. We went with a diffrent comapny and they came out 3 days after we called for service. And as of thursdays last dance with direct tv we have not recieved a call to see if we are still interested on there service. Wow very bad service and glad i did not go with direct tv. Imagine the hassles i would have to go through if i had any issues with the billing or service. Terrible company . read more

I have used their satelite service for over 22 years. I am now going to stop their service. Since at&t has taken over you cannot reach and. I was on hold for one 90 minutes and never reach anyone. There costumer service stinks. There on line help is a joke. I will go to one of the cable company. read more

Bought the direct now program doesn't work can't get local channels won't talk to you on the phone spent hours on line no help tried to cancel as was told can only cancel on line this is the worst service I have ever experienced would not do business with direct anymore only stay if you want aggravation their service is horrible read more

I dont know how they are #1 in Customer service. Had them for 3yrs, worst Customer service ever!! every time I called they would transfer me to someone in another country. They would always put me on hold then hang up, at lease 3 times every time, there Excuse always the same have a new system in place, working out the glitches. hard to understand them cause of there thick Middle Eastern Accent, and they sometime get upset when you ask them to please repeat themselves. I finaly canceled my service before my next billing cycle, but they took the money anyway. tryin to get the money back is like trying to pull your own teeth out, very Aggravating and frustrating process. They will not put the money back into my bank account, WHY??? DONT KNOW! it was easy enough for them to take it out. Anyway they will only refund me with a prepaid visa card that would take 4 to 6 weeks to get. Ridiculous!!!! And by the way when I ask to speak with a manager they just hand the phone to someone else in the room. waste of time. Well it has been 9 weeks and nothing, called them up got the same run around with them hanging up on me again. when got some one willing to help, she was nice and Sympathetic to my frustration but could not do much for me. she said they just Recently received the request for the refund so I should receive it in another 4 to 6 weeks. Unbelievable!!!!! They must Survey they Customer when they first install the service, before they get a chance to deal with customer service a couple of times. CAUSE I CAN NOT SEE HOW THEY ARE #1 IN CUSTOMER SERVICE! read more

This Company aka ATT has a poor example of customer service .. I was a customer for several years, putting up with poor reception and no customer service,,, after many attempts to correct my service , I had to go to another carrier, Spectrum.. I requested a credit for the bad service on my closing bill , and received no answer, no E-mails or texts and come to find out they turned my closed account to a collection service... and demanded payment... This company is terrible and I would not recommend it to anyone.. read more

Beware of direct TV they will not take off the dish when your contract is over. Now my landlord will be charging me for the removal of it off the property.. not fair they lock you into a contract. And now iam charged for it. Phissed me off read more