I have used DirecTV for many years off and on, depending on where I lived and its availability. I moved from Murrieta to Winchester two years ago and signed up again as Frontier had just taken over for Verizon FIOS in this area and the service issues were epic. Initially, I had issues with the wireless minis (installed because they wanted to charge more to install wired devices, even though every room in this new house has a wired connection outlet!). The problems began almost immediately with buffering issues and lost signals. I finally was advised, after several months of issues and no solution in sight, to go wired (gee, that's what I asked for in the beginning!). I was told I was qualified for a free upgrade, so I scheduled the equipment swap. Now, two years after the original installation, I wanted to cancel the satellite service after finding that the DirectvNow app provided most of my needs for $100 less per month. I have just been told that my two year commitment to lousy service was renewed when they installed the wired genies and now I have to either pay a $100+ early cancellation fee or wait another year. Wow, I actually was stunned when told this. If you are considering AT&T/DirecTV for your services, run far, far away before making a deal with them. Daniel Webster would be hard-pressed to win a battle with this sneaky company. read more

Direct TV will not take the dish off the roof or all the crap that is holding it down. What do I want with it? If I had known that they make you keep the dish after the service I would have never signed up for Direct TV - what a joke they are!!! read more

Placing a call to DIRECTV to have them remove their garbage from my yard upon an installation to a neighbor's home was left with unanswered issues. They installed a new "dish" on a neighbor's home and left all of their garbage in my yard, including the old dish. They said the neighbor would need to call and request service on their account to have their garbage removed. REALLY???? Who does that??? read more

Worst customer service. They will tell you one thing and do another. I would never recommend them to anyone. Selling a house is easier then trying to end your service with them. They do not listen but read from a script. They are compensated on if they can lie and get you to stay with them. Sad. read more

This company is a ripoff. I went to AT&T store to get cell phone and they had a promotion if you got cell phone you get 2 years of Direct TV for 25.00 which I did get. I have had so many problems with there service of movies going out, and not being able to rewind as it always says need to re-connect internet and I called Direct TV and they said it's my internet. I had Spectrum come out and they said there is nothing wrong with the internet. Direct TV wanted to charge me a service fee plus fee to send new box and I told them I would not pay it as they sent tech and he even their tech said there is something was wrong with it and took pictures of the screen, and told me that I'm not the only one that there are a lot of customers having problems. It has been a while since I put the new box and still doesn't work correctly. I also had problems at the 6 month mark they raised up my payment and I called and told them about the plan that I have 25.00 for 2 years. They then said the rates went up. I told them they are so stupid, it's like buying a car for 4 years and 200.00 a month and at 6 months they said interest went up so, we are raising the payments to 250.00. I finally got them to go down to 30.00. It's now 1 yr and 3 months and again they raised my payments to over 80.00 for junk that doesn't work and a plan that is suppose to be 25.00 for 2 years and they didn't honor it and just raise there rates when ever they want. I can't wait for the next 9 months to be pass so I can cancel there stupid junk, and service and the liars that they are. Please save yourself some time and headaches and do not get service with them. read more

I l really liked direct TV for many years. Close to a decade. As soon as AT&t bought them quality began to diminish and in no time st all I was forced to switch. I didn't want to but they left no choice. The customer is the least concern they have oh and when you have problems (and you definitely will) you will be directed to some third work country to try and talk to you. Heed warning read more

This is in response to other complaints I've read. I dropped off 3 receivers at UPS (as instructions by Directv) on Jan. 29th. They gave me a receipt with a reference number, not tracking number. They said they put all 3 receivers in the same box and would add to it until the end of the week. They would send it out even if it was not full. I waited two weeks and heard nothing from Directv so I called them as I had a refund of $95.00 owed to me. After 30 minutes on the phone, they said they did not receive my equipment. I waited an additional week and called back, 30 minutes on the phone with them asking me to come back to Directv. They eventually transferred me to billing. I was told that my equipment WAS returned and my refund would go out withing 21 to 30 days. I asked for an email confirmation for my return. They said I would receive that withing 24 hours. I waited another week with NO EMAIL and called again. Another 30 minutes on the phone trying to talk me into coming back, then transferred to billing and was told they have only received ONE of my receivers and I would have to pay $90.00 for the two "unreturned" receivers. I asked for a Manager who actually knew LESS than the rep. I was speaking to. I was told my issue would be "Escalated" and I would receive a call back. I received a call back but was not near my phone when it came through. They left a voicemail with a number to call and a PIN number to use. I called within 10 minutes and when I tried to use the PIN, it said it was expired or incorrect. I called back again and spent another 30 minutes going through the same CRAP as always. They said it would be "Escalated" again. I never received any email or anything. I DID however receive an email/bill from them saying I owed $90.00 for Unreturned equipment. The bottom line is I've called in so many times that I'm not even sure how many times it's been. The last time I called in was Friday, March 9, 2018 and after 45 minutes of transfers, etc. I DEMANDED that they get this taken care of. I told them that they received my receivers but have somehow misplaced two of them. I said something of the following: "You have misplaced the receivers and it is NOT MY FAULT, I DO NOT WANT to be "Escalated" again. I want my refund or I will file a complaint with the FCC." She FINALLY said she would take care of it after saying she would "escalate my issue" at least 3 times. She told me that she would enter a credit for the equipment and I would receive an email confirmation within 48 hours saying as such. My refund would take up to 30 more days. I said the 30 days was fine as long I receive the email confirmation, confirming that this was all handled as I DO NOT WANT TO CALL BACK AGAIN. Well, time's up and I have not received an email confirmation or anything else from DIRECTV. I believe they just want you to keep calling back so they can try to talk you into coming back to them. I was a customer for over 5 or 6 years and referred them many friends. I only left because my bill went up to around $100.00 for the basic package. I called at 3 different times to see if they had any package to offer me that was a better deal. They always said no, they are only for new customers. This was until of course I actually cancelled my account and signed up for DISH. If they do not return my money I will file a complaint everywhere. Sorry this is so long. I needed this much space to release some of my anger with this company. Every time I call I feel like my head is going to EXPLODE...... Thanks for listening..... read more

direct tv has gone straight down hill since ATT bought them. i have been a customer since 1995. they dont care about that. i have two homes, one in San Diego and the other in La Quinta. i recently upgraded both as my box in SD needed it. in SD they upgraded to the same newer box of the same model. in LQ they went with the "new Genie2". the technician left in LQ after putting in the Genie2. i was immediately unhappy with the picture (dark), the colored line that tells you where you are in a recorded replay (none you can see) and the way the list of recorded shows displays (confusing). the next day i called and said i was unhappy and wanted to switch back to the newer model of the one i had in LQ and the one i had switched to in SD. NOPE, too late. less than 24 hours and my only options were to live with it or pay $325 to switch it back. WHAT? customer is unhappy within a day and your options are suck it up with inferior equipment or pay $325? i lived with the Genie2 but after two months i paid the extorted fee and switched back. three different technicians told me the Genie2 had nothing but problems, was a joke and one of them tells his installations to not take a Genie2 under any circumstances. NO ONE is happy but Direct TV probably is stuck with thousands of boxes and unless they can bait and switch with their customers they are stuck with millions of dollars of inferior boxes. to top it off yesterday in SD i went to my channel guide and i found that all of the local channels are not San Diego's but La Quinta's. AND I only get the La Quinta feed in San Diego. the two cities are 120 miles apart. how does that happen? i am an inch away from going to cable with Spectrum. my friends love the set up and the service and customer care is top flight. 25 years as a Direct TV customer and i dont mean a thing to them. soon to be an ex-Direct TV customer. good riddance! read more

Watch out...you are being SCAMMED. This is the absolute WORST service provider. Offers a free 7 day trial, gets you to divulge your credit card and email information and then does not deliver on any of the promises. DARK WEB? Does not allow log in. There is ZERO online support. Is this one of those websites feeding the DARK WEB? Even called Directv and was placed on hold for 33 minutes. Supposedly I was being transferred to Directv Now. If I could give a negative rating, I would. Tries to get customers to sign up by offering free ROKU streaming stick. However, it takes up to ten days to receive the ROKU by mail. I decided to buy my ROKU stick at a local retailer. So when does the free 7 day trial begin? Is it when I sign up? Is it when I prepay for nonexistent service? This is one of the biggest jokes masquerading as a streaming service. Beware, this SCAM being run by Directv Now. read more

horrible service from steven on the phone. talked down to me. leaving direct tv. explained to him i was older and stupid. still he was rude and not helpful. Told when i signed up for service 400 dollars gift card. Tried to find out when they were coming. Called two months later. Was told it takes afew months. The gift cards will be in your mailbox. Now i just found out the cards have expired. Even though they never contacted me or told me when i signed up They could. Horrible lying cheating company. read more

Good luck in trying to cancel with Direct TV. I received several phone calls from Closers trying to get me back. Was being charge over $350.00 per month. That included no baseball, no hockey, very little sports. Everything is extra money with these guys. I now pay only &160.00 with different company including WiFi and internet. Have all baseball games plus more channels. After I cancelled they continue to charge my Debit account. When I dispute it, they offered the following, "resign with us and we will cancelled all charges, " this even when my account had been fully paid. I finally had to dispute the charge with my bank. Then my money was return to my account. Next month Direct TV tried the exact same thing. Again a bill over $500 then offer to cancel if I return with them. Again another dispute and lots of headaches with this crazy money hungry company. Good luck if u go with them read more