I have had Time Warner Cable in my home since I bought it in 2006, their prices keep going on about 25 to 30.00 a year, so this year I cancelled my cable tv and phone and kept the internet, I was told I had to change over now to the Spectrum service, I was told that my Modem I had needed to be changed out because it was not able to work on the spectrum service, well I went to swap out the modem and that is where all my problems started, my new modem did not work right, my Wifi was next to nothing, called a service tech came out told me that my modem I had before was able to work with the service and was a better modem then they have now, well he brought in another modem, it would not work, at all so he hooked my modem I got from the office back up at least I had some service even if I got dumped off all the time it was better then no service at all. I call spectrum again told them the problem, a service tech sup came out to my house by the name of Rob or Bob here in DHS, told he the problem he started laughing I told him to get the hell out of my house, I call Spectrum back again file a complaint on him, and told them the problem so they scheduled out another tech, had to wait 2 days, he came out yesterday worked on my internet got it working and told me that he found the problem it was a cable and changed it out and disconnected all the other cables going to all the rooms since I did not need them, my service worked great for about 4 hours and then went dead, nothing I went in to look, my router went out it was no power at all so I called again and they told me that the modem I had and the router they hooked up was not compatible that is why it stopped it over loaded the router so he set up another appointment for today Sunday between 6 and 7 pm, I waited and waited come 7:30 pm I call and they said my appointment was cancelled, WTF is wrong with this company, its been downhill ever since I switched from TWC to Spectrum, when I called they told me I would have to wait and get a call tomorrow to set up another appointment, I told them at this time I do not want the service they can take it out of my house, he said he would have to transfer me to another dept, so a women answered the phone I told her I wanted to speak to a supervisor she would not let me speak to one, so I told her that my next step was the Media, I am going to call and speak to someone at the local news station about what has been going on here. Spectrum Cable should not be in Business their customer service is so far below standards for this large of a company. I wish I can rate them a big fat 0. read more
