Preface this that it is not a review of the DHS brick and mortar office rather an overall…read moreexperience after having an internet connection from Spectrum over 12 years. I just got an email today from Spectrum that my email access was ending a month later after cancelling my internet service after 12 years. I never had a Spectrum email account! Just internet for over 12 years that was a consistent with a 3MB feed when I started with Time Warner at $14.99 for life. Charter takes over and my bill slowly rose to over $41 with no change in service speed or quality. The CSR's were taught to use the excuse that you're getting 100MB now. Bullsh-t. Outside of the few months on the ACP post-covid 19; all my bill did was increase. At an average of $30 a month for 1 years, I paid Spectrum over $4300 to have an email connection for this Hotmail account and internet access. I often felt that I was being held hostage and even when I called to disconnect, a pushy CSR kept me on the phone for a half hour trying to convince me to change my mind with bait-and-switch price offers. My SSI is $1300 monthly and I live in a 55+ mobile home community with rent control. I get my 1080p TV via an OTA antenna and my cell service from a $100 2024 Motorola cell phone from Consumer Cellular for $30 a month. Fortunately, my neighbor has a wireless T-Mobile connection the he lets me use for free. So, until he dies, I hope to never have to hear from, use or ever have to rely on Spectrum for anything ever again.

My experience as a cel phone customer was apalling. I went in one day because I had dropped my new…read moreFold7 in water and I was 'assisted' by a Bernardo that told me to trash it or go to some 'fix it' store somewhere because he could not help me. I thought I had requested insurance coverage but I came to find out that I didn't actually get insurance at all so it was on me to figure it out. Well this clown was of no help whatsoever. I left the store in desert hot springs in tears after asking him if he could bring a chair over as I was in excruciating pain and couldn't stand any longer. He said 'go take a seat over there' adding that he told me he wasn't 'allowed' to pull over one of the customer chairs to his desk so I could see and understand what he was doing with my phone. Next day I returned as I wasnt able to make it to the store in palm springs by 8pm. Well I happened to get a new guy, 2 months of training who saw me struggling to remain standing at his desk while he worked to change my number back to my old phone. He offered me a chair and I told him I didnt want him getting into any trouble because I had been told of the store policy about moving the chairs and that there were no chairs for the customers to sit by their desks. He just looked at me and brought me a chair to which I was shocked! Then the rude guy i had, 'bernardo' actually went and got a chair for the elderly lady he had been assisting with a sale. I am 65 years old and I had been discriminated against by this rude man who I found out had been there long before the newer guy that actually helped me sit by his desk to see what was wrong with my phone. Then the 'new guy' asks me if I had charged my phone at all. Well the first rude guy told me not to bother with that or putting it in rice or any of it, he said my 2000.00 phone, now with no insurance, was trashed!! Well the 'new nice guy' told me different then he touched something that brought my 'trash' phone back to life!!! I was shocked again!! How could this be? Spectrum actually employs such horrid people like this bernardo character and allow him to be the face of service for their company? I was beside myself with anger. The first rude guy brenardo saw me in pain with a cane and in no way offered me any assistance in the store. While the spry old lady had no such visible problems in fact she looked like she was out to play tennis. I've had some serioius blows to my health recently that have left me in this condition. Im not accustomed to feeling such serious pain so I rarely leave the house but thats not me so I try to do things like I normally would but I am met with imbeciles like this bernardo that dont deserve that job and he a huge detriment to their business image if they care at all about that. But I'm guessing if any one reads this that does care about the companys name they might call me before I report it all to the ADA!! They take these things a bit more serious than bernardo ever did! He said I couldnt reach the store manager 'Shahin' (or not sure of the spelling) but I couldnt reach him by phone and surprise surprise it was his day off. So I would have to humiliate myself and go back into that horrid store! I never want to even look at that store only it happens to be right down my street!! Their only saving grace was the newer guy that actually helped me in more ways than one, the chair then attention to my phone, honest attention that is. Not some judgmental snobbish attention and poor attitude I didnt need! If I am up to going back to that hell hole I will but its impossible to get a phone number to call them. As far as being in the communications business I wish I could give them a zero!! I've never been treated so poorly in my life! Let alone by some left wing DEI hire that cant do his only job of doing his job!! They have not heard the last of me!! I hope the top supervisor for the area catches wind of how customers, decades long customers like me are being treated. I only wonder if he does that to everyone that is older, in pain or walking with a cane?? Hmm I wonder if the ADA will like to know of the approved practices there and the discrimination going on when one is less than able to stand for long periods of time and the policy is they cannot offer a chair to a loyal customer. Hmmm well we shall see. Just give me a minute and it will all be reported and investigated they dont know who they just effed with and effing pissed off but they will!!! Sooner rather than later! They will learn to not piss off old ladies with canes that are in serious pain!! If their mama didn't teach them, growing up didn't teach them, well then they can just move aside because its my turn at the bat apparently and this guy bernardo deserves a good strike to his effing gourd!! And he will get his one way or the other!! Karma is a bitch and so am I!! Especially when I am treated like one!! I will respond accordingly!! Best of luck to that place! Its going down! Cheryl G.

After being a customer for years I am just left very disappointed. Devon seems to always have too…read moremuch on his plate and was always promising to get back to me but never did. This went on for month and months; with no internet working yet getting billed for it anyway. Devon was always too busy. I have texts going back 8 months trying to get him to help. Eventually I gave up, yet still he tried to bill me. No sir, I will not be paying for service that never worked and was never solved. Wanted to give the chance to a local company; but this definitely isn't the right one to work with.

I recently got wifiby installed at my place this year in august 2022…read more Install was pretty quick since there was already a dish outside my unit from the previous tenant. Standard Internet speed is horrible. 1 mb download and 1 mb upload. You will not be able to game with friends online that's for sure! downloading a game will take you 1-2 days! You can watch videos online, and that's pretty much it. I've called numerous times, left voicemails and sent emails to change my speed to their business class, but they never pick up or email back!!! I don't even know how to pay them since they wont respond. 200.00 for the install and 1st month pay. So far I regret everything about choosing this company even though its "no contract" (probably the best part about it)

Good job. Well done. I have been a long time customer and have always received good service way…read moreout here in Wonder Valley.

I live in an area where internet lines haven't yet been run. Trying to get reliable internet proved…read morechallenging until a friend recommended Mojave WiFi. I had two expensive, disastrous experiences with other companies, one of which had me on hold for over an hour when I reached out to can el service. When I called Mojave WiFi, the phone was answered by a local woman who was friendly, professional, and ready to help me. The installer was on time and showed the same friendliness and professionalism as the woman in the office. They asked me to buy a router, which I got for $50 at Walmart. Earthlink charged $16 permi th for their router, so I'll be saving money by having my own in just a few months. So far, the internet works great. I spend a lot of time on the computer or streaming TV and there hasn't been any issue with the signal. I highly recommend this company and its kind people.

Have had Frontier twice and they never fail to produce; great installers, informative and seriously…read morehelpful.

Very bad customer service , you'll waste your time with only voice automated service !!! No real…read morepersons at all f...ck u

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

The sales guy will randomly come up with more fees. I had 3 phone calls with him and evry time…read morethere would be a new fee. It was super shady. I do not recommend.

We cancelled our service mid 2024; told that they would come remove the equipment on our roof, but…read morewe continued to get billed. Then we were told we needed to return the I. House box in order to terminate our contract. We took the equipment to their office. We have continued to be billed for 4 more months. I reached the billing person today who told me that it is their policy that they do not stop billing until you send something in writing. I asked where in the contract that was stated, her exact words were "they told you that when you started the service" . I have been trying to get this service cancelled since Oct 2024. Still trying in Feb 2025.

Service and quality is always excellent. And I will always continue coming here when I'm here in…read moretown.

Don't fix problems anymore, I've been with them for 15 years and now they just collect my money…read more They charge me to fix their equipment