Best company Period! Excellent service, fair pricing any questions? call me Michael Azzarella Palm Springs read more

Our previous alarm company left us wide open to burglary so it was time to change. Command One sent an experienced technician to evaluate our equipment and discover why the previous alarm company had failed to do their job. I wish I had gone to Command One from the beginning. These people know their job and know how to keep you safe. Their support is local and knowledgeable about our neighborhood. Their equipment works and just does exactly what it is supposed to do. read more

I prefer locally owned businesses and try to always support them. Nor do I relish leaving a poor review, as that happens often here with lack of context, consistency, as well as persistency of an actual issue. However, this company honestly has the worst management ever, after many interactions and always by the same individual . I've been treated poorly before as others can also relate, but this is in the top five as it has happened multiple times over the years. My technician J** is amazing and incredibly responsive, and has been for 15 years. However, S****, the " office manager" has zero management skills, zero interpersonal skills, is rude, condescending, and feels she has " no manager" as she is "part of this family" owned business. Good for her, sadly she is mistaken. I'm looking to upgrade and will gladly pay more as long as I can be treated with fairness, integrity, and professionalism. The only reason I've stayed this long is because of my technician and I suspect others have as well, he's that good. There are MANY security system purveyors in our valley, and locally owned; time for a change. Perhaps the management will get a clue and specific individuals will find a more suitable position that matches their skill set so others won't be offended, treated rudely, and with a complete lack of integrity. read more

I've been with Command One for years and have always had great service. Even when we ran into technical issues (caused by my kids breaking a sensor), the team over there were quick to respond and were nothing but helpful. Would highly recommend Sheri and her team. read more

I had been an ADT customer from my last 3 homes, but every time I moved they would charge me a fee for cancelling my contract. They don't ever tell you about their added expenses. So I went to Command One, since my new house was already wired with their equipment. The installation was only a few hours and the follow up was great. Their monthly price is the same as ADT, but no contract. And you can also manage everything through your phone, which is great! read more

This is the best security company I've dealt with, great timely service. The best prices. No gimmicks just great service.

After four years of routine service without a bill they charged me for a faulty smoke detector that had been going off consistently. I got a bill for $45 out of the blue. I was told my contract did not include the $5 per month charge for service protection. However it was implied because they never charged for any of the multiple service requests over the years and it was my understanding from the beginning. I asked to be placed on the service plan and was willing to pay for the previous month but they were not willing to waive the service call. Normally, this would not be a problem but I felt they were being rude and uncompromising so I canceled my service. One star for each year of good service good by Jim, no stars for customer service. read more

Excellent customer service. On time. Cleaned up after their call. Perfect installation. They completely upgraded our older system. Highly recommend read more

Command One Security is local to the Coachella Valley and installs security systems. They make sure the customer gets the best and ensure their concerns are met. Once installed they provide the best and timely service. We really enjoy working with a local business that cares about their customers. We are so happy to have found them. They have done some very large contracts so know they have the skill and abilities to help the homeowner. All good and highly recommend Command One Security. And they are always nice and willing to help. read more

I read that this family has been doing business in the Coachella Valley for 40 years. I hope (s)he takes the time to hear how their customer service people are handling customers because they won't survive these times with the type of service I received. The supervisor who spoke to me not once apologized for anything, she hung up on me to boot. Mind you, this happened to someone who never raised his voice, apologized to her before even mentioning anything negative and framed his comments as a suggestion of how they might consider improving services. I've never been treated with such contempt and rudeness and I would never call this company again. Do business with them at your own risk because while they may appear friendly when selling, servicing is not a strong point if this supervisor represents the attitude of the entire company. Thank you yelp for giving us the opportunity to let our neighbors profit from our experiences with local businesses. No one should have to endure rude employees and good owners want to know our experience with their staff. I for one, will always acknowledge both the good and the bad. read more

I received a notice in November that a communications upgrade needed to be installed on my system and a price was quoted of $160.00. I scheduled the appointment and the technician came. During the appointment he mentioned that he replaced a battery for me, like he was doing me a favor. He NEVER mentioned there would be a fee and when I asked he said no. I just received an invoice with a change for more than the quote. When I called to inquire I was told there would be a charge for the battery. This company has done this in the past so be careful if you deal with this company and make sure they are very clear about any charges they are assessing on you. As a result I CAN NOT recommend this company. read more

Quote appears lower than competition but service is very poor. Salesperson will not document the rate for their service visit even if their contract explicitly says that verbal statements by their sales people are not valid. Talks down to customers saying that this is how business is done in America (huh??) Just lost this American customer. I am sure I can deal with a much better American company. read more

I rarely leave a comment but I felt it was important to do so this time. Command One Security is amazing. The company is personable, professional and goes above and beyond. They were able to meet all my needs for security for my residence. Highly recommend. Nice to know they are local and respond quickly should the need arise. Explained everything and went over the alarm system in detail to make sure I understood how it worked and was comfortable in working the system myself. So although this review was long overdue, I hope it helps anyone reading this to consider Command One Security for your security needs. Thank you so much! read more

So happy to be doing business with Command one security! They handle my monitoring service for my vacation home in desert falls. I've been with command one security for over 8 years and I am extremely happy with their security system and new technology that they offer. Their customer service is what makes the difference. Totally recommend them for your security system needs. read more

Command one is terrific and I highly recommend them. We had a non-operational ADC system removed from our first home in Palm Desert. This was 2014. We dealt with Jim in the field (who is terrific) and with Sheri in the office (who is also terrific). When we upgraded residences in 2016, there was a Desert Alarm system installed in the new home. Desert Alarm was not responsive to my requirement to have it re-activated in a timely fashion. So I replace them with CommandOne and again dealt with Jim and Sheri. Jim knows the hardware. Sherry is terrific with customer service and understands the Honeywell Total Connect system, which can be a bit frustrating. You will not go wrong with CommandOne. read more

I started doing business with Command One in October 2016. In Indio I had Command One reconnect an alarm system they originally installed about 10 years earlier when the house was new. The prior owners of the home had stopped monitoring and some of the installed components were no longer working. Command One was efficient and got everything working quickly. I recently had Command One install a system in a home in Culver City. I decided to use Command One in Culver City, rather than a local company, because I knew that they would do a great job and they did. Jim with Command One did a very complete walk through of my house and made very thoughtful suggestions about the installation - many that would have resulted in a lower cost for the system and installation. Jim gave me options, wanted to get it done right and wanted me to be comfortable that the system that was installed was right for me. I use Total Connect in both houses (remote monitoring, remote activation and deactivation, home automation, etc.) and Command One has been right on top of everything. Above and beyond the fantastic job they did in reviewing and updating the installation in Indio and planning and installing the new system in Culver City, I can't say enough positive things about how Command One runs their office and monitoring. When I called Command One to install the system in Culver City, I was clear that I was calling them because of how much I liked the work done in Indio AND the service I receive from Sheri and everyone that I have worked with at the Command One office. There has been one alarm activation since these systems were installed (a contractor who went into an area he was not supposed to go into) and the central station staff was efficient and polite. The installation and monitoring of a home alarm system can be very simple and routine. Nearly all alarm installation and monitoring companies rely on the support provided by national business to business service providers like Alarm Net. However, the service I have receive from Command One has been fantastic and distinguishes them positively as a business to work with. I can't recommend them more highly read more