Thomas Madain was honest and helped us make the right decision. We would definitely recommend asking for him

Driver of tesla makes an illegal uturn and then almost hits me. Can not even obey basic driving laws

This is my follow up to Desert Alarm dropping the ball with us. Desert Alarm had one of there plumbers call us to fix our Moen water valve shut off device. Jose wasn't licensed, bonded or insured. He was an illegal Mexican that didn't even have a checking account. He wanted us to Zelle him half deposit to buy the materials. Only catch was we had to wire the money to his sisters account. All this raised a RED FLAG with us especially when he wanted $750 to take care of the problem. We ended up calling a licensed plumber that only charged us $500 and was able to take care of the problem on the spot and only took him 20 minutes. What kind of shady company is Desert Alarm??!! Using unlicensed people is not cool at all! We have everything in writing and voice mail from Jose We are regretting ever calling Desert Alarm!!!!!!!!!!! read more

Raul made a service call to my home, he called in advance, understood the issues quickly, and made a successful update to my system I was very happy read more

The company added a smoke alarm in the garage, supposed to be connected to their initial system. After inspection from the city of Rancho mirage, the smoke detector failed the inspection. I called the company and they requested MORE money to fix it. I denied that request and had to move on to another company to get a new inspection. Desert alarm is still billing me after a number of calls to them and emails. I asked to talk to the owner, 3 or 4 times. He has not called back at all. My position in summary, they did not pass inspection and would not fix it, therefore they have failed to meet the basic requirements of the contract and deserve no more money after that date. read more

I am just about finished building a brand new home, and I rarely review a company or a service provided before it's actually completed and I've had some time to live with it and see how it performs. But my recent experience with DESERT ALARM , particularly with their VP, Thomas, prompted me to have to immediately leave a "pre review." First of all, I know that DESERT ALARM is one of Coachella Valley's major providers of home security. Despite their high demand, I received a call back within five minutes from the time I reached out initially to get a proposal and estimate for my new home security system. Not only was I called back quickly, but they even had Thomas, one of their VPs, reach out to me personally to make sure that I was heard, and that they could design a customized security system that fit all my many neurotic needs. lol. By the next day after our conversation, I received an extremely detailed comprehensive proposal, that literally addressed all of my concerns and needs, some of which I didn't even know I had! Just because I wanted to understand all of the equipment and set up that was being proposed, I used a pro AI analysis program to analyze, review and point out potential vulnerabilities and strength of the proposed system. This AI program sent me like a five page compare and contrast of my proposal versus other security systems out in the market, and carefully made sure there were no blind spots or major vulnerabilities in my system. To say that the third-party AI program was impressed, is an understatement! I am quoting the AI program when I say it said "the designer of your proposed alarm system exhibits an in depth knowledge by way of the security system they designed." Better yet, let me leave you with the final paragraph of the AI analysis of my DESERT ALARM home security proposal. I will update this review later once I've lived in the home and the system has been completely installed. We are looking to be moving in the next few weeks! I just had to take a moment to say thank you Thomas, I truly felt heard, I felt like you actually cared about giving me peace of mind due to bad past bad experiences with alarm systems, and I thank you for your quick response. Here is the ending summary of the AI analysis that Thomas proposed: "In conclusion, the Desert Alarm proposal for your new home is exceptionally robust and well-thought-out. It provides a high level of security through quality equipment and comprehensive coverage. The few recommendations above are mostly about fine-tuning and ensuring the system is used optimally - there are no glaring weaknesses in the design. With proper installation and a few best practices in place, this system will offer strong protection against intruders, environmental hazards, and digital threats alike. It is a state-of-the-art security setup that should serve the homeowner very well." Needless to say, I am impressed, and will update this review upon final installation and when I've lived with it for the first month. Peace of mind is priceless, and if you are looking for a new home security system, needing to upgrade old systems that have not been updated to new tech vulnerabilities, or simply have questions about your existing alarm system, call DESERT ALARM. They take the time to listen to you ramble, don't make you feel silly when you don't know quite how to describe what you want, and definitely come across warm and caring! read more

We have been customers of Desert Alarm for approximately seven years. They installed a great system that has given us no issues whatsoever for seven years suddenly we had an issue I called spoke with the very kind, professional, young lady whose name is Rene. She guided me through the process, of getting service. I was put in touch with Arturo who made arrangements for us to have a technician right away. Fernando was our technician was courteous and kind and very knowledgeable. Thank you for continued great service. We appreciate you! Alan Paradise Palm Desert,Ca. read more

We have used Desert alarm for years and have been extremely satisfied with our customer service. We have recently moved and have had Desert Alarm installed at the new house as well. Thomas Madain from the first meeting of deciding what our needs were ...to installation and even after ...covered all our needs and sometimes our repeating questions. We highly recommend.... You won't be disappointed. Rod and Vicki Statler read more

They do nit write model numbers of cameras on their quotes so they can install anything.....mislead me on types of cameras they installed and would take no responsibility. Replaced all their cameras with ADT system. Even the supposedly new cameras the put in to fix broken one when removed appeared to be old and dirty like they were used somewhere else. read more

Still not happy that I had to wait so long for the service to be restored ; at least they came earlier than the service window stated. The system got fixed and did require some updated hardware and also got some discounted rates. read more

Canceled my service after 15 years and they tired to tell me I had a contract that automatically renewed every year. WTF? Not so, the contact that I signed in 2010 said a 24 month term. They ended up keeping a few months that I had paid, but I'm done with them and not looking back. Not very honest and oh, had a break in while alarm was set, cameras picked it up, motion sensors nada! I tested the system monthly. Not cool. read more

When I contacted Desert Alarm, I had no idea I would have THOMAS as my consultant/salesperson. I'm glad I did. I had new service installed in 2019 after ADT increased my bill again to over double what it had been. After being with them for over 10 years, they changed their billing methods and I was being charged a la carte for services previously included. Not to mention if I had a service call it would begin at $175 and go from there, assuming I could get the service department on the phone. Thomas assured me I would not have the same experience with his company. Over the past 5+ years, he has upheld his part of the agreement, a practice almost unheard of these days, and I couldn't be happier. Thomas helped me make the choices that were appropriate for my home. Having worked at a Central Station (monitoring/dispatch) for over three years myself, he appreciated my knowledge of alarm systems. I'm sure it made his job easier not having to explain how the systems work to a greenhorn. With my knowledge of monitoring central stations, I can assure you their response time is very impressive at around 30 seconds, usually faster! When I have needed to call for service, I'm never on hold forever, and I get the estimate over the phone before scheduling. That certainly helps with finances and budgeting (I wish my HVAC company was as helpful). Bottom line is I made an excellent decision in 2019 by contacting Thomas Madain. Excellent service combined with being friendly and helpful is a rare commodity here in the Coachella Valley. IMHO you can't go wrong. read more

Stay far and clear from Desert Alarm! Once you've signed a contract and they have installed your system. They don't give a rats ass about there customers! We have Desert Alar install a whole house alarm system, smoke detection/monitoring systems and a whole house water shut off valve as requested by our home owners insurance Safeco. Let me start from the start. We called Desert Alarm and spoke with Thomas. He came over walked our property and gave us a written estimate. We signed the contract three days later and Thomas got us on the schedule to install everything a week later While we weren't going to be home in Palm Desert. We opened our garage door remotely via iPhone. His guys left a huge mess everywhere they installed the key pad and smoke detector. You would think they would of cleaned up after themselves when done (NOPE) and on top of that the installers left there lunch's in our garage trash can with food left in it which could have attracted rats!!! We've had an issue with one of the systems a week ago so I've texted Thomas directly last week Wednesday and it shows he read it and never had the consideration to text or call us back! Horrible customer service by far!!!! Stay away from Desert Alarm Inc if you want any type of customer service because you won't get it from this company. Regret going with DESERT ALARM INC!!!!! Thomas needs to learn how to be a lot better at returning customers concerns and problems after he lands the contract read more

We have been customers of Desert Alarm for more than 12 years and just had a service call from Raul, and he is truly exceptional. He is so knowledgeable and solved the problem with our video system in a matter of minutes. He has done service calls to our house before and he is always on time, or calls to say he is running ahead of schedule. When he arrives he gets right to work and really knows his stuff. He is really impressive. Raul gets my highest rating. The very best. read more

I'm writing this review of Raul with Desert Alarm. Raul is unbelievable -- steady, knowledgeable, and patient. When nobody else could determine how to resolve the problem we were having, he stuck with it until it was fixed. His communication skills were excellent. And ... he was much more patient than I was! He gets my highest marks. read more

I have had excellent service over the years and especially from Rahol . He is on task all the time very personable and friendly . He is a huge reason why I stay with desert alarm . he is great read more

We had a doorbell alarm system installed, and could not be happier! The service tech, Daniel did a great job installing and gave explained the operation in terms that we could easily understand. The professionalism provided is a great example the training that Desert Alarm has given the service reps so that they can confidently perform the assignments. read more

Thomas and team did a great job getting us setup in no time. He understood our needs and some I had not thought of and were able to implement a great security system. read more

Great customer service. Joanna went above and beyond in helping me to set up my mobile app. Much appreciated. Also, recent great tech service from John. Thank you Desert Alarm! read more

We needed a reliable and affordable alarm system, so we called Desert Alarm. They were very responsive, came to our home the next day and Thomas was very attentive. Thomas listened to our needs and the enhancement we wanted. He gave us a reasonable quote and we proceeded to switch out the system that week. Got to give it to Desert Alarm and Thomas, nothing but the best service. read more

they are always busy but with help I bought a new battery for my Honeywell and got it installed. The office was open and sold us the battery. read more

The Desert Alarm company is our alarm system provider. Our installation was thoughtfully planned and implemented (we have eight cameras). The remote telephone apps are reliable. We travel extensively--and we have visual access to our property at all times. Our alarm system has been triggered on occasion---the follow up with Desert Alarm was timely and competent. We have used other alarm services in the past---no comparison with Desert Alarm---thank you THOMAS! read more

Desert Alarm - This property is protected by Desert Alarm. - Security Systems Near Me - Palm Desert, California

DON'T BUY DESERT ALARMS DOORBELL SYSTEM!!! I signed a contract with Desert Alarm in May of this year. We had them install their "smart door bell" with camera along with the house alarm system. The poor rating of this review pertains specifically to the very poor quality of their door bell system. Unlike a "RING" doorbell, the Desert Alarm doorbell doesn't notify you if someone approaches the door and doesn't ring the bell (i.e./ parcel delivery or porch bandit). When someone rings the bell, it takes an inordinately long time for the system to "engage" in order to see who rang the bell. To worsen the problem, the door bell system sound level (when turned up to its highest level) is so low that you can barely hear the person at the door and they can barely hear you - if at all. I wish I'd requested to see and test one of their very expensive doorbell systems in place before paying them so much money for one and later be told that there's no refund more than one week after installation. Their house alarm system appears to be working well but DO NOT BUY THEIR DOOR BELL SYSTEM!! Get a "RING" system that has a better camera with a sound system that's audibly intelligible. I understand that my complaint is not uncommon among many other Desert Alarm customers. read more

Had them bid my security system and service. Not competitive at all. The verbally quoted one price and came back in writing substantially higher. Very disappointed, especially since several neighbors recommended this firm. read more

I have been a happy client since I moved to Palm Springs. From initial system consultations the professionalism is evident. Full service security. Always responsive. 24/7 security response. The team is responsive and professional. My last call the tech rep was Raul. He arrived in the suggested time period. I was in the back yard. Didn't hear the doorbell. Raul left a note advised he had arrived but had no response. He needed to go to his next appointments. He said he would try to circle back later that evening. Which he did. Fixed the issue. However the power cable did not charge. He returned the next day and determined the cable was defective. Replaced the power cable. It started charging and became powered. Raul provided professional directions. Today a new neighbor saw the Truck and asked if I would recommend them. DEFINITELY. A full service security firm you want as your provider. read more

I have been using Desert Alarm for over 2 years. We have been very satisfied with their prompt and knowledgeable service. I added another camera to our system. Sean said we could mount it exactly where I wanted it, however one of their installers didn't agree. They brought out Cesar Cabrera to do the install and he said no problem he was able to get it installed and up in running in 2 hours. This required going thought a lot of insulation on the back outside wall of our home. He was knowledgeable, he also cleaned up the area where he drilled the hole which the camera covers perfectly. read more

I needed to instal equipment that would protect my property from vandalism. A company that understood Video Surveillance with lights cameras, sounds and recording was the option I was looking for. I have to say I found Thomas Madain extremely helpful, knowledgeable, approachable, and reasonable in putting together a proposal for me. I felt he truly understood my needs and did not try to oversell any expensive equipment. After the installation of cameras, which only took two days , I have had prompt follow ups to all my calls. I am extremely satisfied with the service and highly recommend Desert Alarm for any security and surveillance needs. A full five star review! read more

Excellent Company. Their technician, Zach was professional and very knowledgeable. Always on time and very affordable. Have used for them years and we are very satisfied with all aspects of this fine company. read more

Daniel installed a monitored smoke alarm today. He was efficient, fast, and checked out our alarm system to make sure it was operating correctly. He showed us how to change the batteries and which batteries to buy. Great service! read more

Thomas has been great to work with! He was professional and knowledgeable about the different options for our alarm system. We are happy with our system and highly recommend Desert Alarm! read more

Had had it with my previous national alarm service - unresponsive, outdated technology et al. Called Desert Alarm, they came, they installed professionally, instructed and left - perfect. On time and as promised. Camera quality exceeded expectations. App works good all at a competitive price. Local was important to me as well. Total professionals from sales to techs. We have had out door and windows kicked in twice and robbed so this choice comes well researched. read more

I was lucky to contact Desert Alarm's Thomas for installation of home alarm system. The service has been very helpful and I always get their quick response. read more

Raul with Desert Alarm is a true professional. I have had him install multiple cameras and recording devices. His work and knowledge is above and beyond. Raul is the only Tech I will use. read more

Raul explained the system clearly and waited to confirm our understanding. All in all, a very positive experience. read more

These guys are super professional! Highly recommended! They always pick up the phone lightning fast. they are quick to answer my questions and I really get the feeling like they take pride in what they do. Five Stars! read more

Desert Alarm has been the best by far service that I have had with other alarm companies. They listened to my needs and gave me exactly what I needed at a reasonable price. Thanks guys ! read more

Chris M replied to my previous review blaming me for their failure. Chris... your notes about leaving me voice messages are fabricated. The first thing I did was check my VM history, before cancelling the service and after your false claim. I also checked my call history and could find zero evidence of calls from your company representatives. Your team of 10 years appear to be lying to cover their gross inadequacies, but go right ahead ahead and stand behind them. I will not have to use the number you provided in your previous reply as I have already chosen to cancel your service after 10 years as a loyal customer. Your effort to blame me rather than accept the fact that your team repeatedly dropped the ball, reinforces my decision to end the relationship with your company. Most of your business platform is based on an intangible service and your company appears to lack understanding of what defines good service. UPDATE: you resend the same canned response that Chris sent earlier. Sounds like you are used to this. Again, you blame the customer. Your staff NEVER left messages despite their lies that they did. I don't need your number for any future business as I will never do business with a company that treats its long term customers in the manner you have. You should be ashamed of your repugnant customer service. I see that 48 people saw this review today. Let's hope more people see your behavior in this reply and choose any company besides yours. read more

Called to see about activating service - at my residence that had Desert Alarm signs and panel already in the home - Johana was the person who answered the phone really evasive and bad attitude- tried to speak to a manager - then she states she manages the company and could address any concerns with her...I asked to speak with general manager she said someone would get back to me - have yet to hear from them - guess we will be getting ADT read more

Thomas Madain is so easy to work with. He and Desert Alarm have exceeded our expectations and we couldn't be happier! Thank you Thomas!

I have had my Desert Alarm for nearly a year and the service has been perfect. Thomas personally came to my house and set me up. Now I feel completely safe and comfortable in and out of the house. Appreciate you Thomas and Desert Alarm for giving security and personal service that is truly 5-star. read more