1 Star I had a truly terrible experience with both Fidelity National Home Warranty and Dove Air Conditioning Inc. after being referred to them for my HVAC issues in Riverside County. I did not choose this HVAC company, and I would never recommend them to anyone. It took an astounding almost 3 weeks for my HVAC to be repaired, and all Fidelity could tell me was that Dove Air Conditioning, a small husband-and-wife business located in Cathedral City, was the only option available in the entire Coachella Valley. This is absolutely pathetic. FYI - HVAC still not blowing cold Air !!! From the start, Linda, who answers the phone, was incredibly rude. Her husband Gary, the technician, seems past his prime and should consider retirement. After nearly three weeks of waiting, my AC still isn't working, forcing me to hire a different company to fix what Dove Air Conditioning couldn't. In nearly 40 years of owning homes, I have never encountered such incompetence and poor customer service. Dove Air Conditioning issued me an invoice for $545, yet my AC is still non-functional. Now they claim there's another problem! Unbelievable. I would never recommend Fidelity National Home Warranty or Dove Air Conditioning Inc. to anyone. Stay far away from both companies. My Realtor with Compass Realty led me to Fidelity National Home Warranty Company. I will be contacting my realtor tomorrow and let them know the nonsense that I've experienced with Fidelity national home warranty and Dove Air conditioning Inc. located in Cathedral city California.. Don't use either of these companies. If I could rate them zero stars, I certainly would. Think about it, can you imagine a warranty company telling you that they only have one company in your area to service your HVAC unit. And yet the company that they recommend to service your HVAC unit is well into his 70s. .. Geez !!! read more

I recently had a disappointing experience with Dove Air, an HVAC company in Cathedral City, CA. My interactions with Linda, who appears to manage the company, were particularly troubling. She was uncooperative and withheld essential information from both me and my property manager. This lack of transparency led to significant delays in obtaining necessary permits, which in turn has held up my deposit. When I inquired about the paperwork and the expected timeline, Linda responded with an unpleasant attitude, which was both unexpected and frustrating. She claimed that no other clients had ever been upset over such matters, a statement I found hard to believe. Upon further investigation, I discovered multiple reviews echoing my concerns about Linda's conduct. For instance, on Yelp, a reviewer mentioned that Linda was able to schedule them the same day, but did not comment on her demeanor. yelp.com Additionally, the Better Business Bureau (BBB) profile for Dove Air indicates that the business is not accredited and lacks sufficient information to issue a rating. bbb.org Linda's misleading information has not only caused delays but has also created conflicts with my Homeowners Association (HOA). She insisted that certain responsibilities fell on us, contrary to the established procedures upheld by our HOA for years. This misrepresentation has further complicated the situation. It appears that because Dove Air receives payments through insurance companies, there is a diminished sense of accountability towards individual customers. Had Linda provided clear explanations from the outset, much of this confusion and frustration could have been avoided. Instead, after the job was completed, she became unresponsive, leaving us without guidance for over a month. Given this experience, I would advise against using Dove Air, especially if you're proceeding through an insurance company. If you have the option, consider requesting a different service provider. Direct dealings with them might yield better results, but in my case, Linda's rudeness and lack of assistance were significant deterrents. Both my property manager, who has over 30 years of experience in the desert area, and our HOA have deemed this behavior unacceptable. In summary, Dove Air did not meet the expected standards of professionalism and customer service. I recommend seeking alternative HVAC service providers who prioritize clear communication and customer satisfaction. After she explained I was the only one in her 30+ years in business has complained. See below an example and I'm sure there's many others. -Star Jannicke M. 8/29/2019 Similar to the countless reviews of the same experience, Dove Air was contracted through my home warranty company and the woman in the office is exceptionally rude, unhelpful and unprofessional. I didn't have an issue with Gary the technician but I will not be giving this company another dollar of my business due to the shockingly rude interactions I had with the wife on the phone repeatedly. When a customer asks for a timeline on the work they're being paid to execute, the correct response is not "I don't know and you can call back when you're being nice" followed by a hang up. read more

PLEASE READ, PART 2 .Gary installed new Ac unit .Outstanding!!! .HOUSE IS FREEZING .great workmanship .great cleanup after work performed .BRING ON THE HEAT... .THE BEST... AL H read more

Dove Air - Heating & Air Conditioning/HVAC Near Me

My air conditioner went out on Father's day and I placed a call to fidelity home warranty and filed a service order for my air-conditioning. DOVE AIR WAS given the work order on Father's Day and at 8am on Monday Linda from the office called and told me that a technician would be there between 10 and 11am Gary the owner arrived at 10:15 AM and diagnosed the problem as a bad compressor. The compressor was still under warranty he arrived Thursday put the new compressor in and everything is working.I wish I had Gary's drive at 70 years old.The husband and wife were very professional and Gary new what he was doing. I would recommend this company to anyone for there Air Conditioner needs Thanks Linda & Gary read more

Great Service! We appreciate it so much. Saturday AM, called Fidelity Home Warranty (30 min telephone hold ) made a rush order because the A/C was blowing warm and it's 114 out there! Dove Air "Linda" called and set up the appointment to help us. Gary came out and diagnosed the Freon leak in the line, worked in the HOT sun, restored A/C in the home, explaining patiently everything. It looked like for a while we might have to wait without air until Monday. But Gary fixed it! Thank you!! My husband says Gary was here a few years ago and did a great job then too. They deserve 5 star review. read more

New spring season and first truly HOT day in the desert. My A/C unit didn't kick in as it should! Contacted my home warranty service at 6:30 am. Linda called me at 8:30 am and made an appointment around my schedule for that afternoon. Gary arrived at 4:45 pm and patiently worked well past 6:00 to correct the problem. He thoroughly diagnosed the problem, replacing the thermostat, replacing popped fuses, a circuit and adding freon. He was friendly, encouraging and kind, remembering my situation from when he was last out in December of 2020. His day was still not over! Another customer in need on this terrifically hot day was his next call. Thank you Gary and Linda for your customer concern and expertise! read more

Similar to the countless reviews of the same experience, Dove Air was contracted through my home warranty company and the woman in the office is exceptionally rude, unhelpful and unprofessional. I didn't have an issue with Gary the technician but I will not be giving this company another dollar of my business due to the shockingly rude interactions I had with the wife on the phone repeatedly. When a customer asks for a timeline on the work they're being paid to execute, the correct response is not "I don't know and you can call back when you're being nice" followed by a hang up. read more

Two of our A/C units stopped working. Called Fidelity and they assigned the work to Dove. Linda was able to schedule us the same day. Gary came out and 40 minutes later both units were working fine. Great service by a true professional! read more

We received the best service from Gary and his wife Linda. They were sent to us through our insurance company and we are glad they did. They were caring, thoughtful. They understood our unusual situation and set about finding solutions. Even when the insurance company sent out another service provider for a separate issue Gary and Linda stayed in contact with us to make sure we were being taken care of. We would recommend Dove Air to anyone needing reliable and thoughtful service! Thanks Ron Kuykendall read more

I can't thank Gary and his wife Linda enough for getting my air conditioner fixed in no time flat. I called on Sunday evening and Linda called me that night and Gary was here on Monday to diagnose the problem. He said the compressor was shot. I got a call from Linda on Tuesday at 11:30am telling me that Gary was on his way and the new compressor was installed by 2pm. Thank you Gary you are the best you deserve more than a 5 star. I will recommend you to everyone that I know that's in need. read more

I had my 19 year old AC unit go out in 115 degree heat wave. Dove responded quickly an professionally solving the issue by soldering the leaking tube a replacing the discharged Freon. Highly recommend them for your AC service needs. read more

I read all the reviews. My home warranty picked Dove do Dove it was. Record heat wave. 120 degrees. Yeah I was ready to spend the night in a hotel. Bottom line to hours later, house is cooking down. Both the office and the technician were great. Really great. Could not be happier. He was earlier than scheduled. Fixed the problem, explained the issue. Was gone. The office was helpful, not at all surly. I'll keep these guys an speed dial. read more

Company put me on hold and never come back. I return call 5 times over a periid of 30 minites and always get busy signal. I wait a couple hrs and call and left a voice mail to please call me to discuss my appointment time today for service. Finally get a call back from very unprofessional lady who stated that I should not have called.....and that I should always know my appointment. I am 76 years old and will never allow my warranty company to send them out for service. This is the 2nd time I have had a terrible experience with this company. read more

Dove Air - Heating & Air Conditioning/HVAC Near Me

Friday night we discovered our A/C drainpipe was dripping out the top soaking the platform and garage floor below. The home warranty company assigned a different company who could not come until Monday. After a couple of calls (another story) the home warranty company assigned Dove Air. Within 10 minutes Linda called and correctly diagnosed the problem over the phone. 20 minutes later Gary showed up and took care of the problem. On a Saturday!!! Could not be more more pleased with their service. Thank you Gary and Linda!! read more

This is an update to my previous review. I sold my condo and the new buyer had a flood onto the carpeting from the condenser inside the closet because this company failed to install a proper condensation line to the outside and then they lied to the buyer to make me look bad by saying they "told me" that they were not installing one. Not true! I wasn't even there. I am surprised the City inspector passed this installation. Stay away from this company if you don't want problems. read more

I have used Dove Air and found them excellent and honest. I became aware of them thru my warranty service in 2021. Gary replaced the parts on our Goodman Furnace/AC and he made sure we did not have to pay for the parts because they were under manufacturers warranty. We recommend Dove Air. Also, their price is reasonable. read more

Looks like our new "go to company".... after living in the desert for 15 years, we have been thru a few companies. We had a fail of a system on the hottest day of the year. It was a warranty co. Issue. Gary came out and knew the problem immediately. Great job, and pleasant to boot. Nothing is more difficult than pleasing a hot customer, and working for them under hot conditions. Thank you again. read more

WHAT A CLASS ACT BUSINESS!!!!! Linda and Gary who run the business are exactly who you want to work with when you are having a problem with either heating or air. AND here is the great thing. . .they are honest and to the point in what needs fixing. Gary said he would have the part the next and he did! We just knew from 'beginning to end' that our business mattered to them and we mattered to them. We were so very impressed!!!!! read more

Let me tell you HOW HORRIBLE they are. 1. Its a Husband & Wife team 2. They are 65+ Years old, and extremely old school and rude. 3. The Wife, that answers all the calls may have alzheimers 4. The Husband, literally TALKS too much instead of doing his job. One of the laziest and worthless AC Technicians I have ever met. 5. They are so lazy. 100% of their business comes from Home Warranty Claims. Here is what happened. Home Warranty Assigned them to one of my properties. They come out, he talks the entire time, very lazy and then leaves. He informs Warranty company of issues. I ask him for a report of what he saw, he told me blah blah blah, but warranty wont cover it. I call warranty, they declined it. I then send them home inspection report. They realize it IS and SHOULD be covered, they then approve it. Dove air is called on 22nd and told to move fwd with repair. I call on the 23rd, the old wife who answers the calls, said she never heard. I have them RE CALL her, they do, they tell her AGAIN on the 23rd. After 7 Days, THEY NEVER COME TO FIX, NEVER CALL ME TO SET UP AN APPOINTMENT. I call, 7 days later, she then tells me it was never approved. Apparently, GARY the husband, calls back to home warranty making excuses why it should not be covered etc.. and then gets home warranty company to retract the approval. I even ask him for a bid of what it would cost to fix, he doesn't even respond Him and his wife are some of the oldest school, most unprofessional company I have ever worked with in my entire life. They still use a pager. I have over 8 properties, and have never experienced such a poor business venture. I strongly hope they fail, go out of business, and they just need to retire. I will make it clear to all home warranty companies to audit their process and tactics. This is one of the worst companies. Stay far away. read more

Ok! So I am a former business owner in Los Angeles that moved to the desert to relax.. Unfortunately I know the feeling of having YELP be a big concern for my business.. I just bought a home in Palm Desert and as soon as I moved in the upstairs AC went out.. I called Fidelity and they told me Dove air was coming out.. I checked their yelp reviews and was not pleased that these folks were chosen.. Then I got a call from Linda (who everyone complains about on yelp but she was and continued to be very polite and factual with me) saying Gary would be here between 4-8. the day after I called. I was thrilled, It's still hot out and I imagine AC's are going out all over the valley. Regardless he got here on time and got my upstairs unit working but that day the downstairs unit went out.. So he diagnosed the problem and just got through fixing it today as promised.. He was considerate and nice and got the Job done. I mentioned to him I was pleased with his service and was going to write a review. He told me he does over a 1000 warrantee calls a year ( as I am sure other AC companies do as wel) I can tell you from my perspective as a former 30 year businessman a lot of these bad reviews must be winers. Keep in mind that happy customers aren't very likely to YELP, they say they will but forget.. Unhappy customers go straight to YELP... you can't make everyone happy but right now I am sitting in a cool house and couldn't be happier... read more

I work for a nationwide property management company and had the displeasure of having to deal with this company for a homeowner who had to use them for a warranty call. I've never had to interact with a more unprofessional, uncooperative vendor in my years in this industry, and there have been a few. We are here to work with homeowners and vendors to get the job done, and to have someone on the other end of the phone do everything they can to impede that process when it could be easy was mind-boggling. I have made note to NEVER use or refer this AC company either personally or professionally. read more

I am a real and recent customer, my air conditioner unit went out in my home in Palm Desert and I was assigned by my home warranty co to contact Dove Air. Linda was courteous and very prompt with my service call. Gary showed up as promised and was quick to determine my issue, promised he would have part and be back following business day. I was desperate for it to be fixed as my husband refused to visit our vacation home lol! Thank you Gary and Linda for such great service! read more

I would not recommend Dove Air. Our home warranty company referred us to Dove Air. Linda, who answered the phone was extremely difficult to work with. She was pushy, and nasty, trying to get us to use their services. I'm sure that the air conditioning repair individuals may be nice, but, there is no reason to have to deal with such an unhappy individual. We used the out of network vendor instead! read more

The technician/owner (Greg) responded within an hour on a very hot Saturday. He diagnosed the problem and fixed it efficiently and effectively. Hi company is a local "Mom and Pop" service business. Linda (The Mom) was great and very helpful. A wonderful experience. I will definitely use them again. read more

Our clients have a home warranty and were instructed to call Dove Air. No answer! We are under an extreme heat warning and one of the occupants is bed ridden. This is unacceptable customer service. Answering the phone is very basic. read more

Linda and Gary are the Best!!! They came over last minute and fixed my problem right away. read more

Look out if your home warranty recommends Dove Air. They are slow to respond then incredibly rude when they do. The gal we spoke with treated us like we were morons from the get go, and said they only replace broken appliances and don't fix them.. All we want is someone to inspect an air conditioner that isn't cooling in the sizzling summer. How do these people run a company and deal with customers? How are we going to get help if they won't get an appointment set up without hostility? The woman told US to call beck when WE were in a better mood!!! Are you kidding? I have been yelping for years....with one exception it's always 5 stars and kind! This behavior calls for a loud WARNING!!! Wish I could give zero stars. read more

I was skeptical after reading the negative reviews here, my home warranty Co. insisted I use them. They were GREAT. showed up same day and fixed in 30 min. Gary was AWESOME !!! I would definitely use them again. read more

My home warranty work order was (unfortunately) assigned to Dove AIr. I tried to point out to the technician that my furnace was making a squeaking noise every time it started up. Rather than listening carefully, he simply decided to replace the blower motor. After he installed the new motor, I noticed that the furnace was still making the same noise. When I pointed this out to him, he refused to do anything more about it and immediately packed up his tools to leave. The $60 I paid (required by Old Republic for a service call) was just like throwing money away. No resolution of the problem by Old Republic either. It's amazing companies like these are allowed to operate. They should be indicted for fraud. Stay away from Dove Air and Old Republic. read more

Two comments: First, Dove Air declined my claim(which I understand is out of their control because Fidelity has the final say), but another provider came to my house and said it was misdiagnosed. They fixed the problem without taking a deductible since Dove Air was paid $65. Second, my check was from October and it was deposited this week. Crazy. It's unfortunate that a company can misdiagnose the problem and still get paid for doing no work. A bigger problem is they can keep their average cost per call down by doing this and get more work from the insurance company. Running my own business in the desert makes me feel sorry for homeowners who use their service. When I called to discuss why my check took over four months to cash, her response was to add conflict to the matter instead of a simple apology. She said they just got around to it. Must be nice to be so busy you don't have to deposit checks for months at a time. read more

This company was sent out by my home warranty company, this "crook" who is the owner of dove air came out and "diagnosed" the problem, stated my equipment was in tip top shape and nothing had to be done. HMMM?! I as the customer must be a complete IDIOT, and have extra time on my hands to call, pay a service fee if everything works fine! I called another company who came out and properly diagnosed the problem, fixed my air conditioning, rather than Dove Air who game me nothing but lip service. Stay away from these scammers, and if you noticed the positive reviews don't mention specifics, because they are reviews written by their friends and family. read more

Linda of Dove Air is fabulous to work with. She arranged from A-Z to install a state of the art new air conditioning unit in my Palm Valley CC, Palm Desert vacation rental home. I couldn't be happier. They did a great A-1 job. They company even brought a ladder for the inspector to use! Great customer service. read more

I have called Dove Air (via my home warranty) twice for different properties, and they have saved us. Both times, they were at our home within 2 hours of the call, and have fixed the problem in one shot. It is really hot here in the summer, and we are lucky to have such a fast and reliable company. read more

Came out same day within 2 hrs and proved AC Condenser motor had failed. Replaced with a new one on the spot and Technician Gary was awesome! Highly recommend this company and will continue to use them as we have since 2016. Honest, reliable, experienced. read more

I read the reviews before Dove Air was contacted and was worried. Linda took my call after hours on Friday evening and told me that someone would be at my place between 3pm and 7pm the next day. She called me twice to inform me I would be the next appointment and called me when the tech (Gary) was on his way. Polite, professional and repaired the AC. Not sure what took place in the past but today was a good day! read more

Monday, my A/C stopped working in my home. On Tuesday, I called Dove Air and left a message. They responded immediately and made a same day appointment. The tech showed up on time and got my A/C up and running before Dancing With The Stars was over. Fabulous service! Highly recommend!! read more

Horrible answering skills. The owner's wife answering the phone is a super witch, she has got a v bad temper, she is rude not fit to be the 1st person you talk when calling this business. Husband is a great technician and does the job but the problem is going 1st through the angry frustrated wife. She could be at home most of the time but monitors the incoming calls and picks the calls she prefers. She is a *itch of the 1st degree. read more

Just bought our home here in Rancho Mirage. The AC stopped working in the middle or the day during a heat wave & I called our warranty company. They quickly filed a claim & gave me a work order & told me to call Dove Air. Called & spoke to Linda. Wow was she horrible!!! Rude & nasty. I tried to explain that I understood she needed a work order, but I was told to call her, from my claims rep at the warranty company. She said, "I know my job, you will be contacted when we get a work order." Her response was so rude, I asked her if I should get help somewhere else, since I'd already, obviously pissed her off for some reason. Two days later, she called me back. If I had had to wait for them, my 3 dogs & I would have been dead in my house, as it was 115 degrees outside. Her absolute rudeness, was astounding. I would never use them, if they were the last place on earth. My warranty company was apprised of her horrible attitude. Again, I will never use this company! read more

We have a home warranty and this is the company we were given when our AC failed on a 108 degree day. We are both disabled and needed immediate help. I called and left an urgent message, left 3 pager pings - and NOTHING. I tried calling back a few minutes later only to get a busy signal that lasted for about 30 minutes. When I got through, the woman answering was a perfect RUDE HORROR. Don't let the cheery "god bless you" on their answering message fool you - this place knows nothing of god, blessings or compassion - and they don't deserve anyone's business! Steer clear!!! read more

The head technician Gary is amazing. He did a fantastic job replacing my Air conditioning unit. Every detail from getting a crane to lift it onto the roof, organizing permits and follow up with a needed ladder for the final City inspection.Gary made it seemless and easy. I have a new system that works and worry free with such friendly and reliable service. Thank you Gary and Linda Raymond C. read more