Thank you Gabriel Great communication !!! Appreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you read more

Comfort Air - Paul is the super chill hero !!! Owner / operator of comfort air - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

We had Comfort Air install our new HVAC system seven years ago and called them when we had an outage. The tech came out, fixed it, and then noted our whole duct system was inadequate. We contracted to have it replaced for a little over $9k. The crew who came to work didn't seem to have the full work order and did not provide tarps or anything to cover the mess that fell from the ceiling during the job. We were promised a portable AC unit during the day while the AC was off but that didn't happen either. Our order called for all new vents, but that was news to the crew on site. They did leave and eventually return with replacement vents. The original tech said he would follow up the next day to make everything right, but that's two weeks ago and no word. I'm not 100 percent sure that everything on my work order was installed, but the vents and system are working well. I guess I expected better customer service since we had a great experience the first time. Update: the general manager is following up to investigate our concerns. He was immediately responsive to my review. Hopefully all will be made right. read more

While away, my tenants were to get a dishwasher installed but Costco wasn't able do due to a rusted angle valve and no stop gap. Comfort air was able to install it next day(Saturday) so that Costco could come by Sunday to try installing the dishwasher again. Overall good experience. The price was slightly on the higher side but it was a weekend and was urgent so in the end was worth the cost. I did find other estimates but comfort air could come the earliest read more

Comfort Air - Angle Valve replacement - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

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As seasonal home owners we came home as we typically do mid-summer to check on things. We noticed that while the thermostat was set at 76 the room was not getting cool and the it was 80degrees and going up. It was 115 outside so we knew something was not right. Our other thermostat for the other room was working fine. I called Comfort Air and they were very responsive on a Saturday night and sent someone to help us out. Trenton Perry was our technician and he did an excellent job analyzing the situation and offering up a solution. On a Saturday night at 9:30pm one could not ask for a better response and Trenton was excellent. We appreciate the response we get from Comfort Air and quality technicians that work for them. read more

Alex came over and did the summer service on our AC and Heating units that we purchased from Comfort Air earlier this year. Alex was pleasant and knowledgeable and he did a great job spent time flushing, and change the air filter, etc. I highly recommend this company Palm Springs condo owner. read more

I did extensive research before choosing the comfort air team, and it paid off! My 27yo A/C caught fire and left us in 110 degree heat, they came out immediately, negotiated a fair price, and installed my new system the very next day, we were back in comfort the next evening, the installers Cody and Abraham were true magicians getting the heat exchanger into the attic, their work was professional and they were friendly and respectful of my property. I'm still in the final inspection and permitting process which they provided proof it has been submitted, I expect nothing less than a successful completion. From the polite office staff to the technicians I couldn't ask for more. Thank you! read more

Comfort Air - New heat pump - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

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Am highly satisfied with recent work from Comfort Air. Emergency service for failed thermostat. Tech Trenton was prompt, professional, polite and capable. Replaced old unit which comfortably got me through the otherwise hot summer night and returned the next day with more compatible unit that fully functioned. Also had good response from office personnel to fulfill legal documentation of insurance required for my association. Comfort Air did things right, small to big! I would recommend Comfort Air. Jeff in Palm Springs. read more

Comfort Air has proven to be very reliable. I actually got a real person when I called late Sunday because of an a/c problem in severe heat. Their techician, Adrian Contreras showed up early Monday and did a thorough examination of my whole system. Fortunately the problem wasn't too serious, but Adrian made sure everything was working ok before he left. He is definitely a good representative for his company. I am totally satisfied with the service. read more

Very professional and hard working. Quick service and friendly. Very knowledgeable and competent. read more

Both of my AC units stopped today in 108 degree heat! Luis at Comfort Air arrived promptly and was able to restart one quickly. The other will have to be replaced. Luis is courteous, professional, friendly and knowledgeable. Hoghly recommend! read more

Once again I received great service from Comfort Air technician John Mendiola. It's good to know there are still companies that emphasize quality service. Thank you John Mendiola. read more

Alex was excellent in the pre and post duct work we had done. Kept us informed. Actually came out the day of installation to walk the guys through house etc. this far I am pleased with the Duct work that was provided. The new or updated registers/supply bars really make a difference in air flow Thanks read more

You guys are great! Thank you so much we're stopping our leak and keeping our home dry.

We had Trenton Perry out today to do a basic service call. He was very friendly, professional, and extremely helpful. We had some ideas to help cool our house and he ran through his ideas of what could work and then proceeded to provide us with an estimate. We've used another AC company but will be sticking with Comfort Air now and requesting Trenton specifically for future calls. We called for a one time service but realized the savings we would get by having the membership. Overall this is a great value to us to make sure our AC unit is in top notch condition for these brutal summers. read more

Well it's been an interesting couple of weeks. Comfort Air came out and replaced our ductwork system and there was some confusion about what was done. We requested a follow up to make sure all was completed properly. Today Colten Tryon and his manager Robert reviewed all the work and made us very comfortable with the work that was completed. I have to say that Comfort Air is really dialed into customer service and making sure things are done right. read more

Adrián C. was great! Explained everything that was wrong w/ our unit & offered us a less expensive but effective fix.

I am adding to my review. Even though Joshua came out and recharged the freon and charge me $1,600 within 24 hours the freon was gone. I called back the next day and another tech came out. His response was yep you are out of freon. First of all when the tech comes out and checks your system, gives you a few options, I asked which option would you go with you are the expert. He said recharge the freon and add leak sealant. I wasn't told this may not work. It worked for less than 24 hours. For 1,600 I could have stayed in a really nice hotel, had a nice dinner, played the slots and then figured out my game plan. The second tech didn't even ask would you like me to add a little freon to get you through the night? On top of it all you don't see the paperwork as everything was on a tiny cell phone screen and the tech ask you to sign here. I received the paperwork after the fact. I was also told that it would take about 45 minutes to charge the freon. It took less than 15 minutes. I choose Comfort Air as they received great yelp reviews plus they could come out that night. I also phoned Comfort Air spoke with a man in the office that kept putting me on hold to find out info. I had to put them on hold and when I came back they had hung up. They had all of my info they should have returned my call. I also sent an email which I received an immediate response that they would be calling me. I never received the call. $1,600 to pay for one night of A/C is a little high. read more

this afternoon to repair my primary bathroom toilet after explaining to yesterday what needed to be done to fix all of the issues. He was very professional, and I very pleased with the results. Thank you very much. read more

We have spent $$$$$ and continue to have plumbing issues. AC, no issue, plumbing? What is happening? And the response is essentially no response or spend more. Beyond frustrating Paul! read more

I had a leaking pressure reducing valve on my main water line and needed it taken care of quickly. Greg came out the very same day, diagnosed the issue immediately, and completely rebuilt the setup with top-tier copper piping and a new Zurn PRV. The quality of his workmanship is phenomenal--clean, precise, and fixed right the first time. It is rare to find service this fast, honest, and skilled. I will definitely be calling Greg for any future plumbing needs! read more

We had our tankless water heater flushed today and was very impressed with the knowledge, skill and professionalism that our technician Chris displayed while at our home. He was both knowledgeable and helpful in explaining the scope of his work and helped us connect to our moen water flo system. Will definitely us Comfort Air again because of this experience. read more

Christian was polite, friendly and professional. I am pleased with the service I've come to depend on with Comfort Air!

Alex came and fixed my AC after a power surge blew the unit and had no AC for two days in August, but as usual comfort air to the rescue. Alex did a great chin and was thorough making sure it was all running properly read more

To the Coachella Valley community: I'm continuing to respond here to help others avoid the situation we experienced. Comfort air is not trustworthy - get second opinions and document EVERYTHING yourself. ....................... Hi Paul, Thank you for your response--it confirms my point: Comfort Air does not stand behind its work. After multiple opportunities to address issues tied to your original installation, your team instead presented repair quotes. The main issue, that completely stopped our unit from working, stems from your installation. Presenting $2,853+ in "options" for issues you created is not thoroughness--it's avoiding accountability and taking advantage. Example: We were told no leak could be found, and was likely in our line - which was later proven incorrect. That's either a failure in diagnosis or a lack of proper inspection--neither is acceptable. In addition, I paid your company $50 to present those absurd quotes to me and this was a critical issue that took our unit completely offline. Pressuring us with $10k quotes with no working air conditioner... had this been summer, you and your team would have put us in an even worse position. The cherry on top? I recently received photos of your company's work that I had requested years ago. Those photos show installation issues that were never disclosed or corrected--even after your personal inspection and the 6+ times your team has "serviced" our equipment since. I'm not sure what you deem as "thorough" but I respectfully disagree with your definition. I gave multiple opportunities to resolve this directly before posting. A company that "stands behind its work" should have diagnosed the install issue and worked to correct the immediate problem; not try to take advantage of people that invested in your company. Thanks for the very expensive lesson. I'll never forget it. read more

Jon just finished our annual a/c checkup. He began by introducing himself and telling me about his background and qualifications. Then he as me about our previous Comfort Air checkups and how we use our existing system (since we are snowbirds from Canada). After his inspection of our unit on the roof in 108° heat (!), he showed me videos of his findings, and explained exactly what he discovered. He clearly explained why potential problems might worsen with our ten year old unit (which was basically running non-stop from morning to night). Then I received his suggestions which included his recommendations about repairs vs. a new installation, and what would be involved in both situations. Comfort Air was recommended to us by close friend when we bought our Palm Springs house three years ago, and we couldn't be happier with the professional, courteous, and knowledgeable service we have received ever since. Based upon Jon's approach to our system's issues and the other reviews that I have read here, we won't even bother with competing bids--we trust Comfort Air to do an excellent job of replacing our failing unit with a newer, more efficient one. read more

As always Comfort Air continues their service of the HVAC install in our home and Garage with the same professional service they provide since installation. Office staff contacted me as to our service date and as always they showed up on time. This is something I appreciate . Louis was professional, informative and immaculate. It's nice knowing there is a service contractor you can count on. Again thank you Paul and your incredible staff. read more

We were extremely happy with the service that comfort air provided. Josh Moore was amazingly knowledgeable, and very helpful. (especially on such short notice) The customer service was efficient and prompt. We were very impressed with the entire process of removing the old A/C unit, and replacing it with the new one. Thank you for your quick response to our failed and old system! read more

Quality technicians like Jakub Cordova help us choose Comfort Air twice a year for HVAC maintenance.

Hello Paul and Team, We just had our air conditioner serviced by Christian! He did a great job as they all do, he explained and answered all our questions perfectly! He made sure that we understood the service done and any repairs needed today and or coming up in the future . It's such a pleasure to do business with a company that has your best interest. Thanks again to Paul & Christian & Team for taking care of us for 7 years! read more

Hey hey! Jon was here today and did a great job on regular maintenance. Comfort Air sold me my system and their customer service is always awesome! Thanks guys! read more

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Please commend Jonathan for his exemplary service at our home. Jonathan arrived before the stated time window, and was thoroughly prepared to resolve our heating issue. In addition to successfully determining the problem's cause, Jonathan offered future strategies for preventing a recurrence. We have always found Comfort Air's technicians to be complete professionals, and Jonathan is certainly a stellar representative of the company. Many thanks to Adrianna in the scheduling department for setting up a same-day appointment. With gratitude, Andrew & Donna Gregg, Palm Springs, CA. read more

We were very impressed with the professional services provided by the Comfort Air team of individuals: sales, installation, and customer service follow up were topnotch. read more

When your A/C goes out and it's 110F outside, who are you going to call--- Comfort Air. From the time I initially called Comfort Air for service to the completion of the job (condenser coil replacement) was within 48 hours, and from diagnosis (condenser coil leak) to having my air back on was overnight. The coordination among office personnel, technicians, and management proved to be very professional, and everyone in this coordinated group made me feel valued and respected as their customer. Thank you Comfort Air! read more

Jake did a great job servicing my A/C. He was professional, very thorough, and took the time to point out a few potential issues that needed to be addressed. I really appreciated his attention to detail. read more

Company very respectful to customers needs and concerns. They respond to concerns in a very timely manner and really care about how the customer feels. Technicians very knowledgeable and friendly ! Good work is done along with great explanations. Have done business with them for years, and will continue to do so. read more

AMAZING!! Great communication & service from the office ladies, number one! Today was Theresa! Melissa verified ;) Today's technician was Jon Lucero! The text arrived, Jon called from the gate and I let him in. His skills on greeting, advising, cleanliness, respect were at 100%! Everything he did & said from start to finish was beyond expectations!! Going forward I will request him as the service technician. I believe in building relationships with strangers in the home and he's earned the spot that I once had that with Ryan Rios, but he's no longer with the Co. Thank you!! -we once lived in Cimarron Cove for ten years, hence the reason for selecting Comfort Air! read more

I love their HVAC guys, but I just had one of their plumbers come out. professional, prompt, and immediately diagnosed and fixed my problem. I'll be using Comfort Air from all my plumbing needs from now on. read more

I continue to be a loyal customer for more than 8 years. The company is attentive, trustworthy, punctual and honest. My most recent seasonal checkup with their technician Luis Renteria confirmed what I have known all these years. If you need a new system, or begin a seasonal maintenance, you will happy you gave them a call. Thank you. read more

We've been with Comfort Air, Heating, plumbing since the early 90's. They have installed A/C, Tankless Water Heater, installed new efficient duct system, and added 20" of installation. The only company I would have maintaining our units. I have refered them to many of my friends and the ones who chose Comfort Air, just raves about them to. I will not go anywhere else for my services. read more

Jon was our technician for an annual spring service and he was excellent. He was very thorough and was friendly and courteous. He also gave us a quote for a new water treatment system and even though it was late in the day and he still had one more service call, he took the time to explain our options and never made us feel rushed. Definitely five stars! read more