Alex, pleasant and professional, took care of our half-yearly maintenance on our Bosch heatpump system. Alex called in advance, left both a text and email, and arrived exactly on time. We have appreciated the value our maintenance agreement represents. Comfort Air installed our heatpump, and has been a go-to H/VAC provider since 2015. Please commend Alex for his exemplary service. Best regards, Andy & Donna Gregg, Palm Springs. read more

I called who I normally use for AC and plumbing after hours in hopes to address water buildup under my furnace and they said they couldn't get anyone out until 1-3pm today. I was floored. I had called Comfort Air once before after hours and they gave great service. Last night was no different . They gave me a two hour time window 9-11pm. Joshua was the tech who came out . I believe he arrived a little after 9:30 and met with my tenant . Joshua called me and told me the scope of work involved and what he recommended. I gave the green light . Talking to Joshua he was not only nice and professional , I could tell he knew what he was doing . Comfort Air after last night has earned my business going forward. Many thanks read more

Thank you Gabriel Great communication !!! Appreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you read more

Comfort Air - Paul is the super chill hero !!! Owner / operator of comfort air - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

Trenton was very knowledgeable, informative, friendly, and down-to-earth :) He really went the distance to clean/repair/install everything precisely, while keeping me included on all the details. He was a pleasure to meet, and work with! Rob helped get a great deal dialed in. Thanks to Trent, and the Comfort Air team, for making our home and life healthier read more

A special shout out to Greg at Comfort Air, Plumbing Department. He was on time, respectful, knowledgeable and did a full inspection and took care of a few issues. Reasonable price! read more

I did extensive research before choosing the comfort air team, and it paid off! My 27yo A/C caught fire and left us in 110 degree heat, they came out immediately, negotiated a fair price, and installed my new system the very next day, we were back in comfort the next evening, the installers Cody and Abraham were true magicians getting the heat exchanger into the attic, their work was professional and they were friendly and respectful of my property. I'm still in the final inspection and permitting process which they provided proof it has been submitted, I expect nothing less than a successful completion. From the polite office staff to the technicians I couldn't ask for more. Thank you! read more

Comfort Air - New heat pump - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

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the service technician named Jake was professional, personable and paid attention to details. Jake was performing my fall maintenance

I called Comfort Air & Plumbing about a plumbing emergency and they sent out Greg the same day! Greg was very thorough and carefully explained everything to me in a way I understood. He went above and beyond to resolve the issue. Thank you! read more

Comfort air is the company that has stars for staff! They are skilled, smart, satisfy the customer and incredibly conscientious.

As seasonal home owners we came home as we typically do mid-summer to check on things. We noticed that while the thermostat was set at 76 the room was not getting cool and the it was 80degrees and going up. It was 115 outside so we knew something was not right. Our other thermostat for the other room was working fine. I called Comfort Air and they were very responsive on a Saturday night and sent someone to help us out. Trenton Perry was our technician and he did an excellent job analyzing the situation and offering up a solution. On a Saturday night at 9:30pm one could not ask for a better response and Trenton was excellent. We appreciate the response we get from Comfort Air and quality technicians that work for them. read more

Trenton is very kind and respectful, however; he was out on Sunday to check AC, I advised at that time I needed the hooj/brackets for the covering of my filter vents to hold them up and not fall asleep it was all taped up. He suggested I call for maintenance which I did, he came back on Thursday for blowing out lines, replaced filters and he TAPED! WITHIN 5 minutes of him leaving AC came on and loosened the filter cover and pushed the actual door out. Went to look and tape was not holding. I called the office and she stated there would be a separate charge for that. What??? He was aware on Sunday this was an issue and I needed hooks/brackets so when appointment was made this should of been listed for him to complete as previously discussed. read more

Luis was great. Fast and efficient. Love Comfort Air and their people! I have the Comfort Air additional contract. So this service was free. Bought the filters on Amazon. read more

Gabe was here to do my fall check up. He has been here before and is always friendly and efficient. A pleasure to work with!

The service tech, Jakub was phenomenal. Very professional, informative and thorough. I was taking advantage of a year end special for $90 tune-up. I explained to the person I had a main AC unit and a garage mini-split. It wasn't clear that it would be $90 per unit. Next time I'll be sure to get that in writing. read more

It was 3pm on a Friday of a 3 day holiday weekend and my A/C went out with temps over 100. Alex from Comfort Air was here in under an hour and had it back up and running perfectly. He was knowledgeable, professional and a sweet man. I'm so impressed with him and Comfort Air! Thanks guys! You are awesome! read more

Excellent. I was able to get an appointment within a few days of request during their busy season (when they even work til 10 o'clock at night or something! ) -For a maintenance, including a blocked condensate drain. They sent me a picture of the contractor who would be doing the work before he arrived. Looked kind of young so I was not sure.-hahaha! But he was older than his picture showed, and very knowledgeable, courteous, conscientious, efficient, intelligent, and knew what he was doing or asked his office when he needed assistance or ideas, which any intelligent contractor should do. He outlined his recommendations and told me their importance or what could happen if I did not do them. Showed me pictures of each item, which was very helpful. They were even able to send me the pictures afterwards so that I could talk to my HOA intelligently and with knowledge. Key! He suggested a condensate pump so I would not get the condensate blockage again, which can cause water on the floor when you have the AC unit inside on the first floor instead of a basement . I agreed and luckily, he had one on his truck, and was able to install it that day! I certainly appreciate honest and conscientious contractors, that is exactly the type of person that we need to go into the construction areas. Comfort air should be proud to have him as an employee. The office was good too- Larissa was excellent with communication, sent me reminders, emailed me a copy of the invoice and the pictures. I am only waiting on their information for my HOA now, but I know they are licensed and insured. I signed for their 2/yearly servicing. Seems like it might be worth it in the Desert. You do get a reduced hourly rate on any repairs with that. Thank you comfort air! read more

Christian got job done and it's working efficiently. Done correctly and now as expected. Hard to get parts for some brands. They got it done. read more

While away, my tenants were to get a dishwasher installed but Costco wasn't able do due to a rusted angle valve and no stop gap. Comfort air was able to install it next day(Saturday) so that Costco could come by Sunday to try installing the dishwasher again. Overall good experience. The price was slightly on the higher side but it was a weekend and was urgent so in the end was worth the cost. I did find other estimates but comfort air could come the earliest read more

Comfort Air - Angle Valve replacement - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

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We requested service to clean our HVAC system. It was beyond dirty! Cristian came out, cleaned it with a wash, resealed, checked room temps in all areas, put in a new filter, he was very courteous and professional, explained everything we had questions about and more, showed us picture before and after pictures. We will call again when needed. read more

Unbelievable service that went far beyond anything we ever expected! Everybody who works there is extremely courteous, responsive. I really knows what they're doing. We try to have another company see if they could give us a fix for our zoning issues, that turned out to be a waste of money. Comfort Air had reasonable prices, but more importantly, they are extremely efficient and did an amazing job getting us set up with the highest level system possible. We went with the Bryant and our system is so quiet we would never even know it was on if it didn't do such great job of keeping the air perfectly consistently cool. They are simply the best of what they do! read more

We're very happy to have a maintenance contract with Comfort Air. The techs are real pros and know how to engage with clients. I feel confident they are here for us whenever they are here. Todays tech was Jakub. Once again he is an asset to Comfort Air. read more

I had an excellent experience with Comfort Air Heating & Air Conditioning, from my very first call through the estimate, installation, and follow-up support. I had a completely new AC and furnace system installed, and the crew completed the entire job in just one day. They also followed up over the next two days to make sure everything was running perfectly. The entire crew was professional, courteous, efficient, and clearly took pride in delivering top-notch quality work. What impressed me most, however, was their customer service and how much they genuinely value their customers. They went above and beyond to make sure I was 100% satisfied, and to me, that was just as important as the quality of the installation itself. I couldn't have asked for a more professional and customer-focused company. I highly recommend Comfort Air Heating & Air Conditioning to anyone looking for quality work and outstanding service. I would recommend them 100%! read more

Greg Mayes was the service technician that repaired the water work leak in my garage ceiling? Greg was professional, friendly and did an excellent job with the repair of the leak. Good work. read more

Last week, wouldn't you know it, my AC stopped working on what was to be the hottest week of the year. I really had no idea who to call, so l went with the guys who had the most positive online reviews. That's not always the best approach, but it sure worked out in this case. I'm going to skip all the details, and just tell you that these folks are absolutely amazing. Their responsiveness is elite (2 hours from my first call); they knew what they were doing. and did it quickly. Special shouts-outs: - Fernando: great guy - super knowledgeable. - The CSR's: patient and incredibly helpful. - They lent me a portable AC until my new system was installed. Job well done. Thank you Comfort Air! read more

We had Trenton Perry out today to do a basic service call. He was very friendly, professional, and extremely helpful. We had some ideas to help cool our house and he ran through his ideas of what could work and then proceeded to provide us with an estimate. We've used another AC company but will be sticking with Comfort Air now and requesting Trenton specifically for future calls. We called for a one time service but realized the savings we would get by having the membership. Overall this is a great value to us to make sure our AC unit is in top notch condition for these brutal summers. read more

Well it's been an interesting couple of weeks. Comfort Air came out and replaced our ductwork system and there was some confusion about what was done. We requested a follow up to make sure all was completed properly. Today Colten Tryon and his manager Robert reviewed all the work and made us very comfortable with the work that was completed. I have to say that Comfort Air is really dialed into customer service and making sure things are done right. read more

Adrián C. was great! Explained everything that was wrong w/ our unit & offered us a less expensive but effective fix.

We had Comfort Air install our new HVAC system seven years ago and called them when we had an outage. The tech came out, fixed it, and then noted our whole duct system was inadequate. We contracted to have it replaced for a little over $9k. The crew who came to work didn't seem to have the full work order and did not provide tarps or anything to cover the mess that fell from the ceiling during the job. We were promised a portable AC unit during the day while the AC was off but that didn't happen either. Our order called for all new vents, but that was news to the crew on site. They did leave and eventually return with replacement vents. The original tech said he would follow up the next day to make everything right, but that's two weeks ago and no word. I'm not 100 percent sure that everything on my work order was installed, but the vents and system are working well. I guess I expected better customer service since we had a great experience the first time. Update: the general manager is following up to investigate our concerns. He was immediately responsive to my review. Hopefully all will be made right. read more

To the Coachella Valley community: I'm continuing to respond here to help others avoid the situation we experienced. Comfort air is not trustworthy - get second opinions and document EVERYTHING yourself. ....................... Hi Paul, Thank you for your response--it confirms my point: Comfort Air does not stand behind its work. After multiple opportunities to address issues tied to your original installation, your team instead presented repair quotes. The main issue, that completely stopped our unit from working, stems from your installation. Presenting $2,853+ in "options" for issues you created is not thoroughness--it's avoiding accountability and taking advantage. Example: We were told no leak could be found, and was likely in our line - which was later proven incorrect. That's either a failure in diagnosis or a lack of proper inspection--neither is acceptable. In addition, I paid your company $50 to present those absurd quotes to me and this was a critical issue that took our unit completely offline. Pressuring us with $10k quotes with no working air conditioner... had this been summer, you and your team would have put us in an even worse position. The cherry on top? I recently received photos of your company's work that I had requested years ago. Those photos show installation issues that were never disclosed or corrected--even after your personal inspection and the 6+ times your team has "serviced" our equipment since. I'm not sure what you deem as "thorough" but I respectfully disagree with your definition. I gave multiple opportunities to resolve this directly before posting. A company that "stands behind its work" should have diagnosed the install issue and worked to correct the immediate problem; not try to take advantage of people that invested in your company. Thanks for the very expensive lesson. I'll never forget it. read more

Finally resolved. Although I wish they had looked at the entire system the first time determine ALL UNDERLYING issues. At first they had the problem identified right away. Waited a week for the new part that was under warranty. They loaned a portable and it's keeping us cool in the bedroom. Part came they were able to replace and reset. The next day it still wasn't cooling - they looked at all the duct work. Should have done that concurrently. Could have been repairing and replacing while we waited for the part - but they did schedule me next day for that part of the job. All in all I am pleased with the work - the time line? Not so great. But still the best in the desert. read more

Alex was excellent in the pre and post duct work we had done. Kept us informed. Actually came out the day of installation to walk the guys through house etc. this far I am pleased with the Duct work that was provided. The new or updated registers/supply bars really make a difference in air flow Thanks read more

Adrian was very informative and answered all our questions and gave suggestions. Hopefully all will be good until the end of summer.

We had our tankless water heater flushed today and was very impressed with the knowledge, skill and professionalism that our technician Chris displayed while at our home. He was both knowledgeable and helpful in explaining the scope of his work and helped us connect to our moen water flo system. Will definitely us Comfort Air again because of this experience. read more

Hey hey! Jon was here today and did a great job on regular maintenance. Comfort Air sold me my system and their customer service is always awesome! Thanks guys! read more

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Set up for my semi annual servicing of AC/Heater. I have my own filters as I get them online and a better quality than offered. The tech showed up even before I got the text but that was fine. Right on time. What makes me cautious is lately, I have been reading mixed reviews about Comfort Air. I have used Comfort Air since I was a renter 22 years ago and then 10 years since I purchased a place and got a new system. Today, the servicing lasted all of 10 minutes (maybe less) with no paperwork just verbal that everything was OK but I would probably due well to buy surge protection for my 8 year old system. I get suspicious of "up sell". What came with a 10 year warranty suddenly isn't good enough anymore after 8 years. Last servicing there was something else offered regarding a worn part but I refused it. So far, so good. Also, they used to call me for semi annual maintenance but now I have to contact them. Just being more cautious and suspicious of "sales talk". Time will tell. Planning on duct cleaning but their price was really high. read more

We have spent $$$$$ and continue to have plumbing issues. AC, no issue, plumbing? What is happening? And the response is essentially no response or spend more. Beyond frustrating Paul! read more

I chose Comfort Air to replace my AC units over a year ago because of their competitive pricing, responsiveness, impressive customer service and reputation. In retrospect, it was an excellent decision, especially now that their service capabilities have been expanded to include plumbing systems. My initial annual service checkup was much like previous inspections with other providers, but was distinguished by the professionalism of the service representatives. Trenton (sorry, last name not retained - but how many Trentons must there be?) was a standout. He spent his time effectively, and answered all my questions with an impressive knowledge of my system(s) and with patience. Without his suggesting that I could request him as my technician of choice for future HVAC issues, I inquired if that was possible. Happily, it is! And so it was on a recent plumbing inspection. Germaine Flowers performed an extensive review of my systems, explaining any concerns with a thorough knowledge of their operation. When he inspected an issue with a leaking connection pipe, I felt comfortable that his concern was well-founded and that I wasn't getting pushed into an unnecessary repair decision. As I did with Trenton, I've requested Germaine be assigned as my go-to plumbing technician. Finally, I must praise the Customer Service representatives. One of the best I've ever encountered! Responsive, patient, professional - everything you'd expect from a CS representative to provide, but, unfortunately, not always provided by every firm. So, from every perspective, my team will remain Comfort Air! read more

Jon just finished our annual a/c checkup. He began by introducing himself and telling me about his background and qualifications. Then he as me about our previous Comfort Air checkups and how we use our existing system (since we are snowbirds from Canada). After his inspection of our unit on the roof in 108° heat (!), he showed me videos of his findings, and explained exactly what he discovered. He clearly explained why potential problems might worsen with our ten year old unit (which was basically running non-stop from morning to night). Then I received his suggestions which included his recommendations about repairs vs. a new installation, and what would be involved in both situations. Comfort Air was recommended to us by close friend when we bought our Palm Springs house three years ago, and we couldn't be happier with the professional, courteous, and knowledgeable service we have received ever since. Based upon Jon's approach to our system's issues and the other reviews that I have read here, we won't even bother with competing bids--we trust Comfort Air to do an excellent job of replacing our failing unit with a newer, more efficient one. read more

Adrian did a great job when he got here. The office told me that there would be somebody here between eight and 12 and then called me back and said they couldn't come then I had a 1 o'clock appointment so they changed it to between four and seven I know they are busy but I had put time aside and was waiting for them.. I am 80 years old and need companies to come when they say they're going to come. He had to pull the thermostat off the wall which I could not do and said I needed a new battery which he did not have in his truck now I have to wait again till Monday to call back this. This is not good service from comfort air. I have a contract with you and expect better service and coming at the time you say you're going to come I don't know why they wouldn't carry the batteries that were needed in their truck. Adrian did a good job. It was not his fault that you are so overwhelmed but it screwed up my whole day. LYNNEHOFFMAN760200-0955. read more

As always Comfort Air continues their service of the HVAC install in our home and Garage with the same professional service they provide since installation. Office staff contacted me as to our service date and as always they showed up on time. This is something I appreciate . Louis was professional, informative and immaculate. It's nice knowing there is a service contractor you can count on. Again thank you Paul and your incredible staff. read more