Our AC went out on Saturday and by early Sunday morning a Temo's rep was here and we ordered a new Hvac system from them. The rep, Ken, was very friendly, professional and knowledgeable. He left to get a portable unit for us to use. He came back in the heat of the day on Sunday and set up the portable unit for us. We were scheduled for installation on Weds and Ken got us moved up to today, Tuesday. The crew showed up right on time and had everything installed and running in 6 hours. The crew, Tom and Jose, we're very friendly and hardworking. They completely cleaned up and removed all old equipment. Temo's company did an excellent job and we would highly recommend using them for your HVAC needs. Thank you Temo's. read more

Tom & Jośe did a fantastic job installing our mini-split. They found a way to run electric to the unit which exceeded our expectations! They kept us informed during the install and helped me load the app and understand the operation & maintenance of the unit. Job well done! Thank you!!! read more

Lets start with the company as a whole. Timo's has it figured out. From the initial call it felt right, they let you know who will be coming with pictures and a background story, to the right staff member walking you through every step. They did not try up selling me they let me choose what fit my budget and gave me thier honest opinion. Now for Tom and Jose the technicians that worked in my home. Wow did they know what they were doing! Very professional, hard working and honest. One of the cleanest installs i have seen! What a team Timo's has put together. They sure went the extra mile! Being in the construction industry i know what to expect and this company is exceptional in every way! Thank you Timo's, Tom and Jose! read more

Our HVAC finally gave up the ghost and needed to be replaced. The inside temperature was 100° when Tom and Jose showed up to replace our system. I can't say enough nice things about their service. Quick, clean and professional. They installed the new system and made sure it was up and running as quickly as possible. The price was competitive and we couldn't be happier with our new purchase. Additionally, Dawn, (who is their specialist in rebates) is organizing substantial rebates from our electric company. Thank you, Timo's! read more

Tom and Jose from Timo's arrived on time and put in my new Trane HVAC system in what seemed like record time. We had to have a crane move it up onto the roof. All went smoothly and they were the most courteous guys. read more

Asked for a call back and never received the courtesy of a professional response. This was disappointing and as a result-- TIMOS lost a customer. read more

Super shady business practices. Would not provide me with an estimated cost for a simple AC capacitor over the phone, which I assumed was the problem, which it turned out to be. The representative said the technician had to come by and do the diagnostic. Fair enough. Then without telling me the cost beforehand, he put in a new capacitor and then charged me $485, which is more than twice what others charge. I should have told the tech to pull out the capacitor and take a hike. Buyer beware. read more

Timo's is an outstanding company from their office staff to the highly skilled technicians. I was experiencing cooling issues with my air conditioner during this recent 110° weather. I have health issues that require me to be in the coolest environment possible. Nicholas was the technician that came to diagnose and fix the air conditioning problem. He found the problem quickly, informed me of the situation and that he needed to order a part, but would put coolant in that would keep me safe and comfortable until the new part would arrive. They ordered the part quickly, arranged an early appointment, and Nicholas completed the repair. In addition, he made sure to check all the vents and air flow in the house and went above and beyond to make sure everything was working correctly. I was so impressed with all the staff members, the technicians and how organized and professional they were. In today's world it's very rare to find a company that has not only skilled staff and technicians, but people that are truly concerned for others welfare. They are a group of compassionate and caring employees. I cannot recommend them highly enough. read more

Working with Timo is most everything you would hope for when you hire a trade. The salesman I'm sorry I can't remember his name! Was on time, very knowledgeable. (I'm a long time electrical contractor, so I'm quite familiar with when somebody knows what they're talking about.) I like the fact that he stressed quality materials we went with Trane , he climbed up in the attic, took a lot of photos. We went over all the equipment and conditions. The price was fair. Within a few days technicians Tom and Diego showed up, very efficient crew! Very efficient. Anyway, they cleared out the old equipment and put the new in. Everything looks great and works fabulously. Also included with a nice digital Wi-Fi T stat, that they even helped my wife figure out how to use! I live in a gated community and see their Timo trucks frequently around here. I highly recommend them. read more

I'm blown away! Kudos to Timo's! I feared my unit was broken this afternoon as it didn't turn on when I set the temp. I'm an annual maintenance member. I called Timo's at 3:55 pm to request service. The receptionist indicated that a Tech would be available between 5-7 pm. I was thrilled with that window based upon the time I initially called. Technician arrived at my condo at 4:30 pm. Unbelievable! Thankfully, my HVAC is running as expected! Had to post this experience. read more

You have a wonderful group of employees working for you. All nice guys All professional They were all GREAT !!! read more

Last week we had our twice-a-year scheduled AC/Heater preventative service. This time, Jose Pulido, was our technician. We loved the on-time service with a smile and efficiency. Great experience, and we renewed preventative maintenance for another year. read more

Had them come out for a specific error code on my water heater. They provided service and charged me $250 which did not resolve the problem. The next time they came out, they quoted me $800 for a service that only takes an hour and would not separate labor and equipment in the estimate. They say it's a "set cost" which is what every plumber says when they want to overcharge you. Incidentally, this new repair was also not related to the error code and would not have fixed my problem, but they insisted it had to be done first. There is a local plumber that has five stars on yelp who is one of the few that will provide you an estimate BEFORE they come to your house. This plumber came out and fixed it for $160. I recommend them instead. read more

These guys do a fantastic job. I've used them twice recently and am so happy with their services. From contacting the day before to confirm their appointment, messaging when on the way, arriving with the narrow window they agreed to, even before they entered my home I already knew I was dealing with a properly run business. The guys have been great. Very friendly and professional. I cannot fault the job they did in any way and a delighted with the service. I can't really compare prices as I don't have enough comparison here in Palm Springs but I can definitely say they I believe I have received the value of what I paid. Excellent attitudes right from the start, excellent customer service and excellent quality of work. read more

Service was great as always Johnathan the tech was real thorough and knowledgeable He explained every option read more

We've used Timo's for going on 15 years and are loving life here in the desert, in many ways thanks to our HVAC systems installed and maintained by Timo's. We've never even considered calling anyone else. Today our technician Jaime Macias serviced our heating system. Timos has a thorough multipoint checklist for annual maintenance and Jaime was courteous, professional, knowledgeable and efficient throughouy. He identified some areas we should consider addressing but there is never any pressure to do more work than necessary. I feel 100% confident after our annual service that we'll be in good shape for the season. Thank you Timos! Thank you Jaime!! read more

I paid Timo's $30,000 to replace two Heat Pump units. They pulled City permits and did the work. They never had the work inspected nor closed out the permits with the City. Now they have billed over $1,000 to clean up the permit mess they created by not getting inspections, claiming it was my responsibility. I thought i was paying for a complete job which included closing out permits they pulled. Any professional plumbing and heating company would do that. They have lost me as a customer. read more

Tom and Jose installed a split style Durastar air conditioner in my garage. They arrived promptly for the appointment, were very professional and courteous, and did a beautiful job on the installation. Looks beautiful and works great. I was impressed that they took time before the install to let me know what the components looked like and exactly where they would be located. Also took time afterwards to make sure I knew how to work it. This was a 10 out of 10 experience. read more

What is included in the service agreement which was prepaid? We were charged for a "Prepaid" plumbing and electrical service agreement. No written description supplied. No written agreement provided. Very deceptive business practice. HVAC is is electrical & plumbing. read more

Adam & Jose showed a little earlier than scheduled to replace the HVAC unit. Since we had no heat for several days we were greatful. They were friendly & professional & worked diligently to complete as quick as they could. They kept checking in with me to help with any questions & helped with the install of the app & explained the new thermostat. Definitely would recommend Timo's based off the experience. read more

Prompt, friendly great work done by the guys at Timo's . From the initial quote from Tyler to the complete work being done by Adam, Alex, Tom and Jose. They did a fabulous job at updating all my ducting and HVAC unit. Highly recommend. read more

I called Timo's this morning and said I needed service for two leaky bathroom faucets and a gas line to the pool heater that is leaking. Aside from having to explain this two or three times, the real issue was that it would cost $69 for someone to come out and give me an estimate of repair costs. So here I am trying to give them a reasonable piece of business, and and they want to charge me $69 just to tell me how much the repairs will cost. Doesn't make a whole lotta sense. read more

Timo's recently expanded their service offerings to include plumbing, and they had a special offering I took advantage of, for a toilet that has a mind of its own....works when it wants to; clogs when it wants to. Anthony came out to look it over. Within a few minutes he had an idea what the issue was and, surprisingly, not only did he NOT try to upsell me on services I don't need, but he also made some suggestions on things to consider changing at some point. If all the service people at Timo's are as honest, friendly, and helpful as Anthony, I'd definitely call them again or recommend them to others! The only reason I gave 4 stars instead of 5 was because, ultimately, the toilet issue wasn't fixed, but it wasn't because of Anthony or Timo's services; I have to tackle the issue differently. read more

Timo was contacted to repair an in wall leak caused by faulty installation by the builder. The tech Raul was great...friendly, professional, showed up earlier than expected and fixed the leak. We felt the charge of $300+ for leak detection when we knew exactly the location and $600+ to replace a 1" piece of plastic pipe with an elbow was ridiculously priced but felt insurance would cover it. Our $1000 deductible however didn't cover the repair. An attorney contacted us saying that they would go after the builder and would cover all costs but needed a plumbers report on letterhead. I have requested that report 4 times and Timo's has yet to even reply. If you need cooperation for an insurance claim, Timo's is not the company to choose! read more

The Timo team that came to install my new system today were fantastic! Each one of them (Tom, Jose, Vinny and Ben) were professional, courteous, friendly and helpful. They explained everything carefully and patiently answered all my questions. They paid attention to detail, the work was done earlier than expected and they left everything as tidy as they found it. Before leaving, they double checked everything and ensured all my questions were answered. I made a great decision going with Timo's! read more

Timo's Came out to fix my AC. While I had to wait a few days (it's been 118F and everyone is melting), I was happy to see Jose -- the same tech who fixed my heating system in January. Note to self: now that I'm a member of Timo's maintenance program, set up the maintenance program in April / May BEFORE summer heats up. I already have an October appt for my winter needs. I learn new things from Timo/Jose. They are patient and want me to understand my system and how to optimize that. Also shouting out to Kate who helped me get an early am appt. Much appreciated. read more

Changed phone carriers and the app to control thermostat.on phone wasn't working Romeo figured it out. Too complicated for me Outstanding service.by this employee. I spent hours trying to figure it out myself. This employee deserves a raise read more

We had a great experience with the installation of our new AC units! Tyler, Alan, Garay, Vinnie and crew, and Vincent and crew did a wonderful job! They were professional, prompt, and informative. Thank you! read more

Great experience. Of the three companies who came to our home for estimates, Ken was the only one who could answer all my questions without hesitation, was straightforward, and showed us better options than the other companies did. Alan, Jose, and Ricardo showed up for install right on time, were very proffesional, showed us how to use the system, and cleaned up everything before leaving. I would highly recommend this company. read more

Every part of the process from sales to installation was fantastic. Our installers, Adam and Alex were professional, timely and detail oriented. I am glad that we went with Timo's. read more

I had 2 new air conditioners and heater put in my house. Tom, Diego, Adam and Jose were great. Even the cleanup was good. This is the first time I used Timos and they did everything they promised and more. Howard Kaplan Palm Speings read more

Had my semi annual HVAC check up today....the person who came out and serviced my HVAC unit, Franky, was a great great person to have addressing the needs and concerns that I had...together with Ricardo, they put to rest any anxiety and concerns that I had... Franky ...just a great communicator and an even better listener. Truly a great asset to Timo's familly.. Thanks for having two great employees...Franky and Ricardo!!!! I'll be a loyal customer always! read more

I have been dealing with Timo's for years and I have never been disappointed. Recently I had an issue with one of my condensers and one of the units inside of my garage. The problem happened on a Saturday and I was pleasantly relieved when Timo's told me that a technician would be out the next day which happened to be a Sunday. Jaime Macias came out, diagnosed the problem almost immediately and fixed what was not working. Jaime was on time, very friendly and professional and very easy to understand as he explained the problem and exactly what he had to do to fix it. I have never regretted having Timo's install and maintain my heating and air conditioning units! Thank you for great service! read more

quality of the service was great. Calling into the office all the staff was very professional. Set my appointment ,got texts when the technician was going to come. Technician called when he was on his way. Romeo very professional knew what he was doing. Fixed the problem that I had other service people just throwing parts at it and never fixed. Great company thanks for the service. read more

Alright timos, i got a bone to pick with you... we got a brand new a/c system installed at our home not even two months ago and in that time 3 different technicians have came to "fix it" seeing that we are under warranty. The first time, the welding was not done properly, the second time the fan outside was not turning on, and JUST TODAY they came and installed a new coil because they had supposedly not installed it correctly the first time. The technician reassured us that it will not have any more problems, it cooled for about 2-3hrs and it stopped cooling! The inside of our home is 92degrees as i type this out! What is going on with out brand new ac system, we need answers a.s.a.p! read more

"Burned out" wires were patched with electrical tape at $288 and the insulation over the refrigerant lines from the condenser was covered with a wrap and zip ties at "$188." I appreciated getting the A/C running again, but felt being taken. Being a elderly Vet and disabled on a fixed income I can just say you have to be careful with local businesses so as not to be victimized. Possibly have family, friends and neighbors present when you call for outside service such as Timo's Air Conditioning. read more

Timo's Air Conditioning & Heating - AC Insulation - Heating & Air Conditioning/HVAC Near Me - Thousand Palms, California

Installation went amazingly easy. The team was courteous, efficient and addressed all our issues. They removed the old system and had our new system operating in no time. We are thrilled with the results! read more

$34,000 for a complete HVAC system. The AC did not work correctly all summer for mh master bedroom. There was a building code violation with the Duct work just laid down on the ceiling insulation instead of strapped up. Poor wiring needed to be corrected and the zone controll moved. That then pulled out wires controlling air to my master bedroom, so no AC there for weeks. Messy work with debris and parts left in my attic. Insulation blowing out the vents all over the house. They spray painted the access panel in my closet and drift spray got on the shoulders of my clothes due to inadequate plastic sheeting. The system rattles in the TV room. The zone ststem still does not work correctly after 6 months and multiple visits to correct. It's November and they started this work in May. The final straw was today, first cold day moving into winter and the furnace will not come on. Lovely. read more

Absolutely wonderful service Tom and Alex were fantastic neat clean, friendly,& professional ! They went above & beyond in installing our mini split ac.. Also Jose the technician, that diagnosed our problem was great & Tyler the sales rep took his time measuring and explaining product just the whole process was really great as well as the girl that took our calls and dispatched someone out to our home. The whole process was done within 24 hours.! I highly recommend Timo's for all your air-conditioning needs! Also forgot to mention this was all in the middle dead heat of the summer ! I'm very thankful. read more

As usual with this company, an excellent visit from a skilled and personable technician. Today it was Nick Cursoli. We've had lots of problems with our Lennox HVAC control system, aka fancy thermostat, over recent years. Nick advised us that Lennox has discontinued these wi-fi based control systems because of massive numbers of complaints. He installed the new Lennox thermostat for us that is hard-wired and warranted for five years. It was not cheap, but it is guaranteed to be reliable, and is actually cheaper than the older hub-based system. Nick is very courteous and knowledgeable, seems very experienced, and did an excellent job launching us into the hot season with a well-tuned AC. read more