Barnett Air is dependable., honest and quick to respond. We used Barnett for years. They are my go to HVAC company

I waited 10 days for a call back with no response. When I checked back, I was told they were simply too busy. A simple return phone call would have been the courteous thing to do. Better yet, telling me that they are not accepting new customers when I made my initial inquiry would have saved me valuable time. read more

Terrible customer service. If he answers the phone he will not be pleasant. I did not get the feeling that my problem would be solved. Told me they would arrive between 11 and 1. They showed up at a little after 2 PM. I had to call for updates and their response was rude. They said they would update me before arrival, but I had to call to find out where they were. They said my system had a leak and they only refilled the freon. They did not fix the problem. Word of advice. You should be polite to the customer. You eat thanks to us. read more

I'm giving Barnett a/c 5 Stars for their prompt, courteous , friendly service I received. My A/C went out, on a very hot time of year, the home insurance company I had used, recommended them to me. I called them, and they were here within the hour! I can't say enough good things about this company, Scott Barnett has even called to make sure the A/C was working, and if we were happy. Great family owned company Thanks Barnett A/C!!! read more

Scott Barnett is a truly honest service man. He does an excellent job, arriving on time and completing the job as quickly as possible. It was a pleasure dealing with him when our a/c went out on a weekend! read more

This is a great company with excellent communication. We worked with Tina and she ensured us that our unit will be repaired properly. All this after we took the job away from another company who could not get the AC working. read more

Scott provided me a brand new HVAC 4 ton system recently. His price was well below the other 3 companies that bid the project. He showed up on time, completed the job with no problems and even provided a few extras at no aditional cost. I was a general contractor for 35 years in another state and I know quality work when I see it. No disappointments here. Now I'm going to have him install a mini-split system in my garage. No fancy trucks or uniforms or blowhard TV ads...just great service and down to earth pricing. read more

After getting back to the desert, we noticed our A/C was not getting the job done, so I called Scott and as usual he was there first thing next morning. All is well again!!!! Thanks Scott....I really appreciate fast service. Jim A. read more

I am a real estate broker in Rancho Mirage. For my own home, Fidelity Home Warranty sent Barnett Air Conditioning out for an air conditioning repair. It was a tricky repair because the system is older but Barnett was able to fix it. I found them to be very friendly and professional as well as knowledgable. Not long after that, I represented a seller on a home and the inspection report found that some costly work needed to be done on the air conditioner/ furnace. The Buyer got a quote from a local company that was quite high and also stated, on their invoice, that a new system was really needed to the tune of nearly $9,000. Since I had such a good experience with them personally, I called Barnett to take a look at the seller's air conditioner. Barnett was able to do that major repair for $600 less than the repair bid from the other company and it was repaired quickly without needing a replacement. They checked all other parts to the system and it was running like a champion when Barnett was finished. 5 stars from me. :-) read more

I have never received service from this company but it's not for lack of trying. Called in an emergency and left multiple messages because it was 95 in my house and AC wasn't working. I was referred by my home warranty. My calls were never returned! I went with another company instead because I needed service right away as I am 8 months pregnant and at risk of overheating, which I explained in the phone messages. read more

Excellent service!!! I am very impressed with their technicians and Tina is a pleasure to work with and very responsive. I highly recommend. read more

Extremely high marks for Barnett's! Scott is wonderful and his staff is too! Whenever I've had a problem they have taken care of it and never over charged. Jim A. LaQuinta Ca. read more

This company is REALLY BAD in communication. They do not have someone who answers the phone, always go to the voicemail. But they never return your call. No matter how many times you called or how urgent your message is. I DO NOT RECOMMEND this company to anyone. It is so frustrating to deal with this company. read more

Our unit died about a week ago and we called our insurance company they sent out Branden from Barnett and he quickly diagnosed the issue and made a strong recomendation to Fideloty to replace the whole unit, insurance companies take thier time but Barnett did not fixed today and cooling , Branden was professional and courteous. read more

Our AC went out in the hottest part of the week. We live in Banning which is a far distance from the Barnett business location but they still agreed to come out and take care of us. Our window of service was between noon and 2 on a Saturday - he was early!! Scott, who I think is the owner, knew his stuff....located the problem right away and fixed it...then came the bill - are you kidding me??? NEVER have I had better service for a better price! If you need quality and affordability - call them!! read more

Terrible service. Can't get a straight answer what's wrong with my A/C . Plus they sent two lackeys who claimed to fix it but didn't even check the vents to make sure the Temperature was right. I returned home a few hours later to find my A/c Blowing 80 degree air. I'm very disappointed with the service. Been with out air for almost a week read more

My Home warranty company called Barnett's this morning. Within an hour Juan was at my door. He inspected my air conditioner thoroughly and replaced a motor which was burned out. He had the part on the truck. He worked long and hard in hot humid weather on the roof. I was quite pleased and thankful when I felt the cool air flowing into my home again. read more

Scott is the owner. They replaced the AC evaporator and furnace under the home warranty. It leaked water through my kitchen ceiling immediately after they were done. I called them immediately. 1. Tells you he will be there at a certain time. Doesn't show up, doesn't call or reschedule. Ignores your calls. All documented. 2. Called the "emergency" number several times. Straight to voice mail. I left messages but he doesn't call back. All documented. 3. When he finally got back to me (only because I called the warranty company and they called him), tells me he will be at my house "first thing the next morning". Doesn't show up, no calls. All documented. 4. Gives me a window of time "between 3:00 and 5:00". Nope. He just doesn't care about wasting your time. Now my kitchen ceiling and four cabinets directly under the leak are damaged and need several hundred dollars in repair. Conclusion: The person from Barnett AC that initially installed and hooked up the evaporator did not hook up the drain lines correctly, hooking it up to the one line that was clogged. They eventually blew out that line but did not fix the drain lines to operate as primary and secondary. I had to call another AC company to hook the two drain lines up correctly. If Barnett would have responded promptly in the beginning, it all could've been avoided. read more

We went through our home warranty company for an air conditioning problem. They sent out Barnett AC, and they came out in a timely manner and diagnosed the problem. They said they had to order parts and would let us know when they arrived. They then called to set up an appointment for last Thursday. They were scheduled to be there between 8:00-10:00 a.m. They never showed up and the tech called at mid-afternoon. and asked if he could come on Saturday. He never showed up on Saturday. Scott, the owner, finally called today (Monday) at 3:00 p.m. to say that they could come out on Tuesday after 2:00 p.m. When I told Scott that this type of service was unacceptable, he lied and said that they had tried to call us numerous times (absolutely not true and no calls were on our phone log). He said they do not work on Saturday (even though his tech said he would be out there). We had tried to call several times to try to find out what was going on, with no response from anyone from this company. I think that Scott is the only one who answers the phone, and he doesn't do it very often. Really, really sorry to give such a bad review for anyone, but these people really deserve it. read more

Sadly I had to give one star to write a review. No stars is applicable for this business. AC went out late Saturday afternoon. Called our Home Warranty group who gave us Barnett AC. My husband left a message that afternoon. No Call. By the way, on their website it says Features: Emergency Service That is so not true. Sunday morning my husband left another message. Two hours later I left a message indicating the urgency for the air to be repaired inasmuch as my husband was ill and just out of the hospital two days prior. Ninety degree inside temperature is uncomfortable, but when someone is ill, and 72 years old,it is a necessity. Still no response. Not even the professional courtesy to call and say they would be unable to come out. Nothing, Nada. We located another company that could come but would be late in the day. They were so professional and polite you could clearly understand why all their reviews were rated with 10 stars. Sorry Scott Barnett, very poor business ethics. read more

Barnett's AC is a very good reliable AC company. We had a issue with our Air Condition and received very good, honest and quality work. I highly recommend them as you will receive professional work with an honest approach. They serviced my home in Palm Desert read more

6 days not one returned phone call from them. Today I pleaded twice for a call back and still nothing. I also had the warranty company call, still no response. The replacement part was available last Friday. I know they are all busy but I can not accept no call back. UPDATE...Aug 1,at 10.45 am I got called back. She was extremely rude, I guess its my fault they would not return mine or the warranty company calls. The rude lady gave me an appointment to return on Wednesday Aug 3 between 2 And 4 pm. Let's see if they make it??? read more

Extremely frustrating to have to work with this company especially since my Son has Leukemia and is going through Chemotherapy which I made perfectly clear to my home warranty, and to Barnett, whenever I got through to them. My AC compressor went out July 29, 2016 we immediately called our home warranty and they sent out a tech from a different company that showed up that same day. The tech said our compressor, that was just installed back in March by Barnett had given out. The home warranty company said that Barnett had to come out to fix it. On July 30 we spent all day calling and calling leaving messages and calling the office till we had the home warranty call them to get through to set an appointment time for July 31 after 5 pm. Scott came out and told me the same thing the other Tech said that my compressor was out and that he would try to fix it as soon as possible. We called all week with not one call back and when we do get through having to deal with his rude receptionist. Our Home warranty finally got us an appointment for August 6. It is now Saturday August 6 and my AC is still not fixed and am at my wits end. I would give negative stars if it was possible, giving this company even 1 star is way to generous. read more

OH STAY AWAY! Their service is HORRIBLE! Did I say HORRIBLE? They came out twice and the first time the did not wear any protective gear to protect my floors. They when they finally came back after several weeks to repair my AC they not only damaged my walls and trim work after having everything painted professionally, they again brought in dirt and did not care. After less then 24 hours after they were at my home to fix my problem, guess what...my AC went out again and after many phone calls and getting only voice mail I finally got a call back but he was in Big Bear and he could not get an answer from his coworkers to get out to check on what was wrong. My house guest had too leave since it was 95 degrees inside and 100 plus out. Called my Home Warranty coverage and complained after out of pocket payment of $1000.00 and nothing was fixed. Did get a call back from a tech saying they would be out in 30 minutes but that will do no good. They are the worst company and I informed my home warranty that I would never use them again and they should not refer them as well. All of the people that had HORRIBLE experiences I am sorry and I wish I would have check before hand so I would not have had them in my house. I have lodged a complaint against the company and will be going after them for the repairs that are need to fix what damage they did to my home. They do not even deserve a 1 star. read more