I will never use this air conditioner company again. They replaced my evaporator coil just several months ago through my First American Home Insurance. After several months it has stopped working on hot days and no longer cools. To my total shock and disappointment it turns out I was told that this new coil is a 3 ton coil unit that they connected to a 4 ton compressor. I have been told it should have been a 4 ton coil evaporator to a 4 ton compressor. So now First American is doing this all over the correct way with a different AC company! read more

Run fast. They came out to us by way of our home warranty company. They told us one thing and told the home warranty company another. Now we are stuck in 100 degree heat in our home with no help from them. See previous reviews. They have done the same thing to other people and left them in a similar situation because of their shady behavior with warranty companies. *Adding to address the business' comment below. He states that he tried to get a coil or new unit ordered, but the home warranty company read and sent the entire report from their company to me and that is not mentioned anywhere, even though this is what was continuously suggested to us by Pacific Air. Again, they are telling the homeowner one thing and the warranty company another. Filed a complaint with the Better Business Bureau on Pacific Air and filed a report with the warranty company about the contractor so hopefully other people don't have to suffer longer than they should have to. read more

We went through our home warranty company and this was one of the best experiences ever. The warranty process is exhausting and we went a week with a unit down due to the process. Vendors have very little control over warranty company decisions based on our previous warranty experiences. Pacific is a family owned business and Victor was hands on and honest in his assessments. We've lived in the desert for three years and dealt with the top three AC companies and Pacific Air was fair and up front about the warranty process and our coverage options. We will be using them going forward for our Air Conditioning needs. read more

I highly recommend Pacific Air. They just finished installing a completely new HVAC system. Victor presented 3 different options with different price points. He helped me navigate all of the available Federal and state energy credits. He is highly knowledgeable and communicates well and often. His team worked hard and got the job done in two days. read more

A good air conditioning company is worth their weight in gold, & this is one of them. Great technicians & reasonably priced, the office staff & especially Victor are the best. read more

Just had Victor stop by the house to top up my AC unit with some Freon as it wasn't cooling to spec. My whole experience from the gal scheduling the appointment to Victor showing up on time and diagnosing the issue was an awesome experience. They were both pleasant, courteous and professional. They were dispatched by my home warranty company, First American. I highly recommend you request Pacific Air for your next AC service needs! read more

Okay, pull up a chair because this will be a long story. I had water dripping out of my AC's secondary line for a couple of days. I called the home warranty company to ensure we correct any issues there my be with the primary line. Pacific Air was assigned to assess the situation. The appointment was scheduled at 1pm and when they arrived they stated they would have to re-schedule. You see, it was 120 that day and the attic temperature was a lot higher. No problem. But neither the owner or his employee even sniffed the attic that day. That was on a Saturday which means I had to call on Monday for an early meeting on Tuesday. Employee arrives alone and climbs into the attic. Later on he comes down and says that the lines seemed fine. That when he attached air pressure there was zero resistance so he was confident there was nothing wrong with the lines. Then he tells me that he made an adjustment which would aid in the water going to the primary in lieu of the secondary. He even asked to go outside and look at the secondary to confirm the water was no longer dripping. It wasn't. That was on July2nd. The next evening, we noticed water dripping through our master bedroom smoke detector. There was a small puddle and the drip came every two to three seconds right onto our wood floor. I made another call to Old Republic to arrange for Pacific Air to return. That did not happen until Saturday the 6th. Meanwhile, drip-drip-drip into buckets we had put out. Our children are five and three and we could not turn off the air in the bedrooms. When Pacific Air returned the owner, Victor, was present along with the employee who originally came out. By then I had small bubbles on my ceiling from the accumulated water. They went up into the attic and came back out to advise that my system had been improperly installed 18 months ago. That the water situation had NOTHING to do with their first visit. Well, do you think you should have come to that determination when you were up there the first day? They didn't, and the employee denied the conversation we had which I vividly remember next to my dining room table and in his preferred language. (Spanish) There was no communication issue as I am fluent and we went over his explanation outside then inside. It was crystal clear. So after 18 months of this supposed faulty installation my attic miraculously flooded the day after they visited my home? With no ceiling damage in the past year and a half which included last summer? Too coincidental if you ask me. They mentioned that Old Republic would not cover the claim so I told them to leave while using choice Cuban slang expletives. Have a nice day. A little while after they left our ceiling gave way bringing down attic blown insulation, water and drywall. What a beautiful Saturday to witness the inside of our attic from a 39" by 50" skylight we did not expect. Old Republic has toed the corporate line on this one saying it's my word against his. They had another contractor come out for a second opinion. Their report is that some modifications could be made but that he couldn't see how this much water was generated. He was only here to assess which means no work was performed. Magically, I have not have any water since that second day Pacific Air was here. What did they return to form? I mean, it has been just as HOT & MUGGY with both systems on blast. If this company comes to your home pull out the tape recorder and the hidden video camera. You'd be wise to advise a U-Turn if they show up at your door. Time to move on. The venting bus has left the building............. read more

Thank goodness this was the company the home warranty sent to us! We have had hit or miss experiences with vendors chosen through our home warranty, but this time was a home run. Our air conditioner died in spectacular fashion during a 108 degree week. Victor came out and diagnosed the problem immediately then helped us sort out the fastest course of action. The very next day (two hours earlier than expected) they arrived and our home is again cool. Nice people/competitive pricing/fast service. 5 stars in my book. read more

I had my Home warranty service referred me to them worst decision in my life. If Victor comes to your house close the door!!! More like slam the door on his face! They have absolutely no customer service. I called him because 24 hours has passed when they're supposed to submit a report he informs me there's nothing wrong with your AC (yet just like in other reviews they told my husband that the home warranty company might need to send a second opinion and that you might need to get your unit replaced since it might me old but denied saying anything) I asked him it won't go lower than 80 he said your home warranty does not allow me to stay there longer for me to check if it's going to go lower than 80( again just like others reviews there were there for 10 min) . I informed the home warranty if that's the case they informed me that's not the case he also informed me that he does not work for me he works for the home warranty company . This is what ur going to get from this company. That's not the worst! I called back I asked is Victor the owner of the company a lady respond why do you wanna know. I told her so I could speak to his boss she answers what is it that you want. I informed her I asked you one question yet you replied back to me with two questions. Instead of a simple yes or no answer. I started talking to her she tells me don't talk to me that way. I don't get who works for who anymore. I thought I'm not customer and your supposed to provide customer service. But I guess it's not the case now a days. Take my advice do not fire them even if there the last company on the planet!!!! You will waist your time and get more frustrated dealing with them then trying to get your ac repair. I wish I read other people reviews before agreeing to have this bogus company to come out. Also if you look at how they responded to others review it shows you what kind of company your going to be dealing with. Update: I called the Goodguys they really are the goodguys!! He actually carried was at my home for over a hour. Told me let me know with all the repairs he made to see if that make my ac go downn if not to call him back again to look at it. That's how people do business that's notes!!! read more

If you are looking for an air-conditioning expert, who is honest, shows up on time, hardworking, and an expert in the field, call Pacific Air. The owner, Victor, will treat you fairly and give you a good price. Sergio and Roberto, his crew, are hard working and professional. I highly recommend them! read more

TERRIBLE! Don't use them! they came out to my house, sent by my home warranty company First American. My AC broke down Friday the 21st. When they arrived they were probably there no more than 10 min. They determined that the compressor was shot. Victor told me that they could replace the compressor but because the unit was old and a "pacemaker" had already been installed there was no guarantee that the unit would keep working. He recommended getting a cash buy from the insurance company for the compressor and putting it towards a new unit. They could replace the compressor once the home warranty company received they're recommendation. It turns out the only recommendation they gave the insurance company was to replace the compressor even though he clearly told me that the AC unit needed replacing. I emailed them this after calling them numerous times over the weekend with no call back at all. I must have hurt their feelings by emailing my concern because they decided to tell my insurance company that they didn't want to do the work. I ended up calling my own AC contractor, Paul's air conditioning and heating, who came over that same day and fixed my problem. It turns out that what Pacific air determined to be the problem was never the problem. read more

Victor showed up, and repaired my A/C quickly. Appreciate that he fit me into his busy schedule, since it was 109 today. Very nice guy too.

PACIFIC AIR CONDITIONING is the best. Effective, efficient, understanding and helpful from start to finish. On a 114 degree day in this desert they came quickly found the problem and started up our ai conditioning system. They get the best Kudos for their attention and work. read more

It feels good to trust people and never have any issues with something as important as A/C. I find it funny to see all these complaints but I never had any problems with this company in 7 years of dealing with them. This goes for my personal home and a Home I'm renting out. I would highly recommend PACIFIC AIR to anybody, Owner Viktor knows what customer service is, always there to respond with honest diagnostics. Thank you PACIFIC AIR read more

Our go to ac repair!!! We love Victor and Vicki! They take such good care of us. Trust worthy and dependable. Always able to do our maintenance issues at such an affordable cost! With the busy season upon them, they still manage to accommodate us in a timely manner. Thanks guys! read more

Pacific Air was able to address lack of HVAC within one day. They arrived on time and worked until the job was done. They could have stalled for parts or asked for more authorization, but they did not - they completed the job within the time frame. This is especially impressive since the HVAC has had 2 previous repairs (Home warranty did not pick Pacific Air for those repairs) during the year, and they had to address the faulty earlier repairs. It is now functioning as appropriate along with a new digital thermostat that was needed and simply included. I will use them again. read more

Our A/C went out on Saturday afternoon. Temperature outside was 110 degrees. We called our Home Warranty company and they put us in touch with Pacific Air. When we called Pacific Air to confirm the technician arrival time we were told that the first available appointment was Monday morning. They then said that if were willing to pay for the repair at the weekend rate ourselves and not go through the Home Warranty Service, they could be out in 20 minutes! Sounds like plain and simple greed to me! They didn't care that we have a disabled person in the home with temperature-sensitive medical equipment that was at risk of being damaged. We explained the situation to our Home Warranty company and they put us in touch with Dove Air in cathedral City. They were at the house within 2 hours and fixed the A/C by dinner time. Thanks Dove Air!!! Avoid Pacific Air!!! read more

On Thursday August 13, 2015 my homes A/C went out while my sister was house sitting until I returned from a family vacation on the 15th. My sister called me to explain the situation and I instructed her to call the home warranty (Old Republic) for a repair service. Pacific Heating and Air was assigned the contract and called my sister stating they would be out Saturday 15th. My sister indicated it was 97 degrees inside the home and 107 outside. Pacific Air reluctantly agreed to come out Friday between 6pm-8pm, they arrived at 7:53pm and after about ten minutes told my sister it was a bad condenser fan and that it would be 3-5 business days to order the part and return. Of course in that kind of heat I instructed her to find a hotel and one that would take my small dog who was not handling the high temperature very well. I returned home on Saturday August 15th to find the house super-hot and uncomfortable. After about spending 3 hours in the house attempting to "tuff it out" with fans, my 5-year old son and wife began complaining of headaches and feeling nauseas, note the indoor temperature read 99 degrees and 109 outside. I too decided a hotel was necessary for the next few days until repairs were made. I did call your company back stating my belief this warranted a more urgent response but was meet with what I perceived as a nonchalant attitude and a pad answer for the 3-5 business days. On Tuesday August 18th Pacific Heating and Air returned to my home for the repair service. My wife was told by the technician "Robert" that it could have been repaired on Saturday but they couldn't contact us?! What about the 3-5 business days?! "Robert" and another technician made repairs but my wife commented that the fan was making too much noise and rattling to hard coming on. It wasn't till my wife's prompting did they second guess themselves and "Robert" stated that they had installed another customer's fan. WTF?! The younger technician was sent back to the office to retrieve the correct size. After about an hour the younger technician returned with the supposed correct size fan and recompleted the job. They left the job site messy with an empty box and some wires. After several days of having the new fan installed my wife and I noticed every time it came back on it was spewing out hot musty air raising the temperature to 85 degrees (I used my laser temperature reader at both the air vents in the kitchen and hallway). The hot musty air would last for over a 30-60 second period and just didn't seem right. I contacted Pacific Heating and expressed my concern with the dispatcher. On August 25th the dispatcher called my wife and stated the owner "Victor" would come out for the service call the next day by 5pm. On Wednesday August 26th "Victor" called me at about 5pm and stated he was busy and could not come out but would ask me some questions to diagnose the problem over the phone. I relayed to him what I told the dispatcher about the 30-60 seconds of hot musty which he replied that it's probably a timer delay and that the inside fan was coming on sooner than the outside A/C fan was pushing cool air therefore we were getting warm air first. He stated that the timer delay would be covered under the warranty but if that didn't work then I would need to pay for a coil cleaning (which I thought was already completed during my last biannual servicing with them in May!). On Thursday August 27th "Robert" and another young technician responded to the service call for the timer delay. I walked with them outside to observe their work and it was then that "Robert" began cutting and splicing wires to the delay switch but I never saw him remove one. I then asked if I had a malfunctioning timer delay which he said I did not have one in the first place but that this should help with the hot air coming out to soon. I also asked him if he thought the mustiness may have anything to do with water in the pan (this was something brought to my attention last time Pac Air was out "servicing" my unit in April/May). "Robert" stated that may also be an issue and retrieved a hand held pump which he used to extract a bit of water for the pan. My wife stated that last time they did that they went into the attic and pumped from the pan, I could tell this annoyed "Robert" but he agreed to go into the attic and "clean" up water there too. He asked to borrow a towel to, what I thought, was to soak up the water, instead he gave me a towel back covered with some sort of blue epoxy type glue that was not able to be washed out now ruining and nice towel and again leaving a mess of cut wires and plastic packaging on the side of the house from the timer delay work. I wet up into the attic after they left and saw they had applied blue epoxy around the PVC pipes but I could tell there had been old puddles from leaking pipes above where tape had been use before but is now failing. They also left the PVC pipe cap off to boot. Not Professional folks! read more

I had Pacific Air install a mini-split air conditioner in my garage. They did a satisfactory installation job and left everything in a clean condition when they were finished. Subsequently, I was happy with their work so I hired them to do the semi-annual maintenance and inspection on my other 2 Heaters/Air Conditioners. In October they came out to inspect my heater and change the filters. In December, I went to change the filters again as I do that every 3 months account we have a lot of sand and dirt in the desert air. When opening the filter vents, I found that they did not have the correct size filters and installed a one size filter by bending them over. By doing so, the dirty air just bypasses the filter and goes into the system unfiltered. I called the owner and he promised he would come out in April with the correct filters and do the AC service. I even gave him the filter sizes. In April, he send one of his employees who still did not have the correct size filters and tried to do the same trick by folding them in half. I caught him and he promised to return with the correct size filters. I haven't seen them since. Pacific Air should not be used to service your Heating/Air Conditioning equipment. read more

Our ac quit working last Saturday night we called pacific air on a recommendation from our neighbor we got same day service had a bad motor. The guy fixed it our ac has been working great thanks! read more