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    Desert Satellite Communications

    4.0 (10 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Desert Satellite Communications

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    Review Highlights - Desert Satellite Communications

    And best of all, Peter is a true professional, a strong and transparent communicator, and a quality human being.

    Mentioned in 6 reviews

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    Frontier Internet

    Frontier Internet

    (11 reviews)

    Internet went out. Tried the chat service and was cut off 2 times. Then called, hung up on after 30…read moreminutes. Took 2 more calls to determine their equipment was defective. Said they would send a replacement. Called later in week and no replacement ordered. As of this moment I haven't received the replacement. Worst customer experience I have had. Not getting the service I paid for. Tech support is a nightmare. I honestly think a one star rating is too kind.

    Don't do it. What a nightmare. Where do I start? Service…read moreinstallation occurred, tech left. Right after he left, service would intermittently cut out every 10 min or so for about 10-15 min. Imagine trying to watch a show or god forbid you work from home. I had to connect to my mobile hotspot and contacted frontier to have them help fix the issue. That's the second issue: Customer service is so incredibly aggravating. They use an AI chatbot that is worthless. And the app itself crashes while waiting to connect to an actual agent. The agent scheduled me for the upcoming Saturday. But...he scheduled the wrong date. I checked in on Thursday to confirm they were coming on Saturday because i got a text message saying they were scheduled for Friday. He assured me more than once that it was indeed scheduled for Saturday. Tech shows up on Friday and I'm not home. Wtf. And because I work during the week, I'll have to wait another week for a Saturday appointment? I think not. NEXT! My circumstances might not be yours but just be advised that you won't have access to efficient customer service if you have an issue. It seems pretty cut and dry. You pay for service and should have an expectation of receiving just the basic service. I don't need anything special. Now I am just going to cancel and hope they reverse charges for service I never received.

    Frontier Internet

    Frontier Internet

    (32 reviews)

    Never, ever again! I called to cancel today because I am moving and they do not provide service at…read moremy new address. First I tried cancelling online through the chat but was told I had to call. It took over 20 minutes for a rep to answer and towards the end of the call, he indicated there would be a $50 restocking fee. Nowhere did it ever list a restocking fee when I signed up. When I moved here from my previous address, I was able to cancel Spectrum easily without any issues at all. I used to hate Spectrum but compared to Frontier, they are friggin angels.

    I went from wanting to go to Frontier, to never wanting that company in this home…read more I requested internet service and got a fair price. Installation was going to be in one week during an appointment on Friday. On Tuesday of the week, a guy stopped by to get into the backyard and run cable. On Wednesday, at 6:30am, another installer knocked and began digging a ditch for the line. Wasn't even nice about it. On Thursday, yet another unexpected visit from dig alert, but Frontier had already dug a shallow trench. So, he left. On Friday, the day of install, nobody showed up. Nobody called. So, I stayed with my current internet provider. A week later I got a voicemail that they were ready to install. They had zero respect for my time, just dropping in to work without notice. And, they stood me up for the appointment. I wondered if I should reconsider Frontier. UNTIL, once again, Frontier knocks on my door. They literally knocked on the "No Soliciting" sign. I have to buy gates now, it seems.

    Spectrum - If I leave this box here, they will mark it as abandoned and charge me for it. Craziness!

    Spectrum

    (71 reviews)

    This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

    I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!

    Desert Satellite Communications - televisionserviceproviders - Updated May 2026

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