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    Desert Satellite Communications

    4.0 (10 reviews)
    Closed • 9:00 am - 5:00 pm

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    Ask the Community - Desert Satellite Communications

    Review Highlights - Desert Satellite Communications

    “And best of all, Peter is a true professional, a strong and transparent communicator, and a quality human being.”

    Mentioned in 6 reviews

    Read more highlights

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    Empire Satellites

    Empire Satellites

    (12 reviews)

    I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

    Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

    Spectrum - If I leave this box here, they will mark it as abandoned and charge me for it. Craziness!

    Spectrum

    (75 reviews)

    The worst customer service I ever witnessed. Been here an hour. Just informed us they are not going…read moreto help us because they close in 45 minutes. They at the very least stay to help me and the 2 other customers behind me too. This is ridiculous. Costumer service is sad here. To put it mildly. So slow, Don't come to spectrum for anything. Slow like there internet. The manager should be fired for there team us like this. Should have a 0 star section.

    This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

    Kennys Mounting Service - Art installation and TV mounting service.

    Kennys Mounting Service

    (37 reviews)

    I found Kenny when I was looking for a mounting specialist in the Palm Springs area, and I honestly…read morecouldn't be happier with the work he did in my home. I had several projects that needed to be done, including two that made me particularly nervous. One involved mounting a TV and sound bar on a granite wall above my fireplace, and the other involved mounting a large, heavy, ornate mirror on a marble wall. Because of the materials and the value of what was being mounted, I didn't feel comfortable hiring just any handyman. I wanted someone who really knew what they were doing. Kenny is meticulous. He spent many hours here, and after each project I kept saying, "Oh my gosh, it's perfect." The TV and sound bar deserve special mention. You can see NO cords. We even came up with a plan to add a matching detail to the cord covers on the other side so they would look intentional and become part of the fireplace design rather than something you simply have to hide. The finished result is sleek, stylish, and chic. Kenny also connected all of the electronics, so there was absolutely nothing left for me to figure out afterward. That was a huge bonus. He even cleaned the TV! I already had that on my to-do list and I didn't need to do it! The TV installation itself was quite involved. The drilling took a considerable amount of time, and Kenny explained the different layers of material he had to work through to mount the TV correctly. This is exactly why you want someone who understands what is behind the wall rather than someone who simply knows how to hang a TV. And then there was the little problem of the TV angle. As we were determining the placement, we realized that the TV would be better if it could tilt downward slightly. My existing mount was fixed, so I said, "Ugh...I need a mount that tilts." Kenny said, "I have one!" I said, "You do?! What, do you just drive around with various TV mounts in your car?" He said, "Yeah, I do!" That pretty much sums up Kenny. He is prepared. I felt so relieved! Several of the other projects looked complicated and frankly were stressing me out. Not Kenny. He would look at the project, figure it out, and make everything seem easy. He was knowledgeable, careful, resourceful, and prepared for the unexpected. I also want to mention something that isn't usually included in a contractor review but mattered a lot to me. Kenny has a very clear, positive energy. When someone is going to be spending hours inside your home, that matters. I'm very sensitive to the energy of people in my personal space, and I had even prepared my assistant for that. I was ready to smudge the house with sage afterward if necessary. It wasn't necessary. By the time Kenny left, the house felt great. We were all laughing, talking about future projects, and already thinking about what we might have him do next. That combination is hard to find: professional, meticulous, knowledgeable, resourceful, prepared, and simply pleasant to have in your home. Every detail was attended to, and the finished work is beautiful. I highly recommend Kenny. If you have a complicated mounting project--or simply want someone who will treat the details as seriously as you do--hire Kenny. You will be very glad you did.

    I can't recommend Kenny's Mounting Service highly enough! Kenny has helped with several projects at…read moremy Palm Springs home, and every single one has been done beautifully. He's hung artwork, mounted TVs and sound bars, and most recently installed new kitchen cabinet hardware that required extremely precise measuring, drilling, and alignment. Everything came out perfect. Kenny is professional, meticulous, reliable, and clearly takes pride in his work. It's such a relief to have someone you can trust with projects where there's really no room for error. If you need anything mounted, installed, or hung in the Palm Springs area, Kenny is absolutely the person to call. Five stars all the way!

    Desert Satellite Communications - televisionserviceproviders - Updated October 2026

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