Our WiFi and cell phones were both not working after Frontier and Verizon were to the house. AVI…read moreTech came in and everything is working efficiently again. The owners Erica and Jesse are the best!

AVI TECH was amazing. I am so stress free knowing, my wifi, security cameras, and water sprinklers…read moreare all working, while I'm out of town. Price was very reasonable Thank you so much!

Internet went out. Tried the chat service and was cut off 2 times. Then called, hung up on after 30…read moreminutes. Took 2 more calls to determine their equipment was defective. Said they would send a replacement. Called later in week and no replacement ordered. As of this moment I haven't received the replacement. Worst customer experience I have had. Not getting the service I paid for. Tech support is a nightmare. I honestly think a one star rating is too kind.

Don't do it. What a nightmare. Where do I start? Service…read moreinstallation occurred, tech left. Right after he left, service would intermittently cut out every 10 min or so for about 10-15 min. Imagine trying to watch a show or god forbid you work from home. I had to connect to my mobile hotspot and contacted frontier to have them help fix the issue. That's the second issue: Customer service is so incredibly aggravating. They use an AI chatbot that is worthless. And the app itself crashes while waiting to connect to an actual agent. The agent scheduled me for the upcoming Saturday. But...he scheduled the wrong date. I checked in on Thursday to confirm they were coming on Saturday because i got a text message saying they were scheduled for Friday. He assured me more than once that it was indeed scheduled for Saturday. Tech shows up on Friday and I'm not home. Wtf. And because I work during the week, I'll have to wait another week for a Saturday appointment? I think not. NEXT! My circumstances might not be yours but just be advised that you won't have access to efficient customer service if you have an issue. It seems pretty cut and dry. You pay for service and should have an expectation of receiving just the basic service. I don't need anything special. Now I am just going to cancel and hope they reverse charges for service I never received.

Never, ever again! I called to cancel today because I am moving and they do not provide service at…read moremy new address. First I tried cancelling online through the chat but was told I had to call. It took over 20 minutes for a rep to answer and towards the end of the call, he indicated there would be a $50 restocking fee. Nowhere did it ever list a restocking fee when I signed up. When I moved here from my previous address, I was able to cancel Spectrum easily without any issues at all. I used to hate Spectrum but compared to Frontier, they are friggin angels.

I went from wanting to go to Frontier, to never wanting that company in this home…read more I requested internet service and got a fair price. Installation was going to be in one week during an appointment on Friday. On Tuesday of the week, a guy stopped by to get into the backyard and run cable. On Wednesday, at 6:30am, another installer knocked and began digging a ditch for the line. Wasn't even nice about it. On Thursday, yet another unexpected visit from dig alert, but Frontier had already dug a shallow trench. So, he left. On Friday, the day of install, nobody showed up. Nobody called. So, I stayed with my current internet provider. A week later I got a voicemail that they were ready to install. They had zero respect for my time, just dropping in to work without notice. And, they stood me up for the appointment. I wondered if I should reconsider Frontier. UNTIL, once again, Frontier knocks on my door. They literally knocked on the "No Soliciting" sign. I have to buy gates now, it seems.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!

Monday, December 1, 2025…read more The La Quinta location is really busy. And it's easy to get kind of dismayed with the customer service. However, I recently worked with Brett to upgrade my Galaxy 22+ ... to a 25+. And it was a great experience. Brett was professional, efficient, and super knowledgeable.

Des @ Verizon was fantastic with my phone upgrade from iPhone 15 pro max to the latest and greatest…read morephone !!! Wish there were more people like this in this world

Great service, save so much money. I change my phone from Verizon to Spectrum and was half of the…read moreprice!

No closed captions on Spectrum news! Programs often freeze,…read moreSlow response time for all streaming like Disney plus. Prime ,HBO Max.

Exceptional young man: Articulate, professional and highly skilled. He was able to problem…read moresolve with us on several tasks and effectively completed them at a very fair price. Bottom line: High quality work at a reasonable rate. We will be working with Kenny again in the near future

Kenny installed/mounted two tv's in guest rooms and ran the wiring for them so they are hidden…read moreinside the walls. He was prompt, efficient and courteous. His pricing was fair. He is a very capable young man who will also hang pictures, mirrors, etc.

I had an excellent experience with Mykel doing my TV installation and couldn't be happier with the…read moreresults. From start to finish, communication was clear, prompt, and professional. He didn't just show up to mount the TV--he offered expert advice on the best placement for viewing, height, and overall setup, which made a huge difference. The installation itself was flawless and truly exceeded my expectations. Everything was done efficiently, neatly, and with great attention to detail. On top of that, the pricing was very reasonable for the level of service and expertise provided. Much lower than I had expected! If you're looking for a knowledgeable, reliable, and fairly priced TV installation service, I highly recommend Lange's TV, PC & Sound. I would absolutely use them again!

Mykel and his son installed two soundbars in quick time and offered excellent advice about other…read moreservices available. I will surely use his services in the future. Excellent.