We've been dealing with internet issues for months. Spectrum sent Rigo over to resolve the problem and to my surprise Spectrum finally sent someone out who knew what he was doing. I didn't understand a darn thing, but it's working lol, Thank you Rigo! read more

Came here bc my phone was nearing its end. NATE was incredibly helpful, very professional and took care of getting me set up with a new phone very very quickly. Will go back if I need anything. If you go, ask for NATE! read more

Steven , great customer service and very helpful, had us go to new lower plan , thank you for the savings read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

Billing issues are a joke. If they make a mistake or there is a dispute you are out of luck. I had an increase on my monthly rate and questioned it. The chat agent after a long moment explained that by going to a "better" plan I could keep my old rate. Received an email confirmation same day with terms and rate. Service changed on the date of email but bill did not. Spent half an afternoon going through auto agents ...real agent and waiting for a team leader who never materialized. I am looking for alternative provider. read more

I was having some tech issues with internet, cable and a landline telephone (yes, I'm old). Today I gathered up all of my dated equipment and headed out to visit Spectrum, ATT & Frontier to see if an in-person visit would work vs calling an 800 number and having any replacement equipment shipped and me dealing with return labels and boxes . Apparently it was my lucky day at Spectrum (but not at the nearby Agua Caliente casino earlier). I entered the store at 5 pm and waited less than 5 minutes. There were four energetic, bright and super helpful staff...all tending to the various customers. But..I think I hit the 'jackpot' with the rep assigned to me. His name was a Steven. He was very knowledgeable and actually listened to my concerns and questions despite my rambling and periodic loss of focus. I have two homes so we took care of replacing two sets of equipment. Without my asking, he marked the various items appropriately AND gave me simple but explicit instructions on what to do when I installed the equipment. I had a great experience...thanks to all the improvements Spectrum has made over the years with regard to customer service AND the awesome human connection I enjoyed with Steven...the ideal employee. read more

Spectrum - These are the bags I left with. Amazing! - Television Service Providers Near Me - Palm Springs, California

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I visited a Spectrum location to return some equipment and was instructed to sign in and wait to be called. Shortly after, another gentleman walked in with equipment and was also asked to sign in. Despite arriving after me, he was called before I was. What was especially frustrating is that the employee helping customers clearly stated he could only handle certain services and told the person ahead of me to wait for the next representative. However, he then proceeded to assist the gentleman who arrived after me--who had the exact same request as I did: to return equipment. When I spoke up and pointed out that I had been there first, my concern was completely ignored. The representative offered no acknowledgment or explanation and simply continued with the other customer. This kind of service is unacceptable. Customers should be helped in the order they arrive, especially when dealing with identical service requests. It felt dismissive and disrespectful. I'm glad we are no longer residential customers with Spectrum, and after this experience, I'm seriously considering moving our business account elsewhere as well. Poor service like this makes it clear that customer experience is not a priority. read more

I have never experienced more internet outages until I signed up with them. If anyone knows of a better service provider out here in Rancho Mirage, please let me know ASAP! read more

I called to see why my bill increased. The customer service rep was very nice and helpful and told me it was because of the no longer discount of autopay. The customer service is very good, but the company is not. I was told that i had 600 mbps. On Spectrum website I got 600 mbps, but oh the other speed test sites, I only got 340. When I asked about canceling my account, the basically said nothing. It's really sad that Spectrum cares so little about their customers that they don't care if we keep our service or find another carrier. I will start to look now. Very sad. read more

These guys have a poor business model for client retention. They badger you and badger you until you lose your cool and then transfer you to a dead end line when you want to file a complaint. There should be Congressional inquiries into their sales practices. I will be writing my Congressman alerting them to this. If you have any other option for internet, or other services, do THAT instead, even if it costs a few dollars more per month. read more

After a very frustrating phone call with an Online agent, I came into the Spectrum store and was helped promptly and kindly. They were able to help me with my account issues and were very considerate of my situation. Steven and Aaron did their jobs exceptionally well. Thanks a ton! read more

This company is the WORST, they frustrated me so badly that I'm going to cancel all my 8 accounts for various homes . They are RUDE , not trained, and it's all about the $$ for them not customers read more

David A. was very patient and knowledgeable. We were helped immediately. The entire staff was friendly and entertaining.

Totally clueless here - you can be the only one in the shop and you'll still be waiting for upwards of 15 minutes if not more. It's somewhat a comedy unraveling before your very eyes but it's just not funny - as if they're so disorganized they either hide in the back or truly hate working and supporting the customers. Thats for the storefront alone. On to the residential internet service overall - it's non existent. The absolute worst home internet service I've ever experienced. I called in issues every week for 5 weeks as my signal would randomly drop. They wound up sending someone who told me the installer had used old cable...why? After he replaced, it still did not correct the issue and I went to Frontier and have been SO MUCH MORE HAPPY with their service and attention to detail. DO NOT USE SPECTRUM if you need service or quality. Trust me folks. They are just the worse and I cannot even imagine how bad their cable TV service is (for the few that may still use that service of theirs). read more

Went to spectrum in Palm desert, was told they couldn't help me with my service issue. Decided to come to the Palm Springs location and Steven fixed the issue fast and promptly. read more

I called Spectrum to get the payoff amount for my cellular device so that I could close the mobile account. I was told the total remaining balance was $412.55, that paying that amount would zero balance my mobile account and allow to me terminate the service. I paid $412.55 on September 17, 2025, called Spectrum back on this same day and had the mobile service disconnected. I confirmed with their CSR that my mobile account balance was now $0.00 and that the mobile service had been disconnected. The representative advised me that my account was paid in full and the service was immediately terminated. I called the Spectrum Mobile number from another phone and received the automated messaged confirming that the line was no longer in service. However, on September 28, 2025, I received a notification that $17.49 was auto-debited from my credit card for the monthly payment of the device that I had paid in full 11 days prior, I called Spectrum to get a refund of that payment and was told that the amount of $412.55 that I was given didn't include the $17.49 that was to be withdrawn on the 28th because that amount had already been billed/invoiced before I called even though I verified with THEIR representative several times on the 17th that $412.55 was the total remaining balance on the device and no further payments were remaining on the mobile account. The mobile account was closed on September 17th and the mobile number was disconnected on the 17th. I was also told that they could not process a refund or offer a credit for the $17.49 because the account was closed. They were able to take the payment on a closed account so I don't understand why they can't refund the payment on a closed account. Spectrum is ripping people off and using deceptive practices to get away with doing so. I don't care what other provider I have to use but I will NEVER be a Spectrum customer again...I think I'd rather go without service at all than to deal with these crooks! read more

Didn't get what I requested and 3 days later still no cable. Customer care was unresponsive or rude. So frustrating dealing with entitled young people. Makes getting up to change channels easier than dealing with this. read more

12 people waiting today, last time I was here there was 10 people waiting. Only one employee both times, this location is poorly managed and it's a shame because we are happy with the service at both the house and the business. read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

This is hands down the worst internet I have ever had. I pay for their fastest internet, and it cuts out CONSTANTLY, especially on wireless connections, and barely reaches from my office to my bedroom. I live in a 2 bedroom apartment so that should never be a problem. When I want to play a mobile game on my phone, I actually have to disconnect from the internet and use mobile data so I don't lag out mid game and lose. When you're opting to use mobile data over 1GB internet for gaming, something is seriously wrong. Truly awful internet, I'd rate 0 stars if that was an option. read more

I Love Spectrum. I have it at my home in Palm Springs and Sky Valley. In Sky Valley, they went across 19th, down 3 telephone poles and then across Norman, to install in my home. Previously, I had Jetwire in Sky Valley. The internet was OK but slower . The main reason I switched was to get faster speeds and dependable phone service. They sure try to make every effort to show up on time for their appointments. read more

The only thing reliable about spectrum internet is daily outages. Everyday, random outages for 15 minutes at a time. also, when I signed up I was constantly pushed to add cell service. I mean, really aggressive. Had to call back for another reason and then THEY pushed it to the point of starting to sign me up for that without me even wanting it. It was really pushy and frustrating. read more

worst service ever they rip the older clients off. the service is slow below par and they charge 3 times the amount compared to other areas . an attorney needs to step in. class action lawsuit,!! read more

In defense of the employees, there are not enough to handle the customer flow. That said I highly recommend an appointment. But with that you will still wait. My visit was for an associate who needed equipment exchanged. So I could not get an appointment. I got there with 13 customers waiting. It took them 30 minutes to service just 2. There were 2 agents most times but they'd leave and return. Then seemingly stare at their computer for minutes. Not sure what's happening there but for folks waiting it adds to the frustration. This is a very poor way to retain customers let alone get new ones. Horrible / frustrating wait times. Again I don't blame the agents. It's management / corporate. Well, I had to return to the same location for another visit to make a payment for a client. I arrived happy to see only a few folks waiting and two at the counter. Two agents working. I put my name into the cue and waited... waited... waited... a FULL HOUR later they were STILL with the same two customers when I walked in. Very disappointing that management does nothing to fix this. read more

I would rather have more options. Apparently one of the only services out here in the desert. That's about it.

4 stars because it took 2 trips to Fix my problem. But Aaron deserves 5 stars. He was extremely helpful and spent lots of time to solve 3 issues including no Cell service or wifi calling. Really appreciated his perseverance! read more

Id give less than a star but that's not an option. This company really has a low score for a great reason. They simply do not like humans. My experience is ongoing - billing me for service I did not order. You cannot talk sense into this company, it just does not exist. Short answer, they suck. read more

Long wait. Unprofessional staff. Unfriendly staff. Did not fix issue. Non-empathetic staff.

I was the only one in the store. Walked right up to the counter. Swift service. Bang ! In and out. Quick shout out to all the 1 star complainers who made it possible and all the nerds for whom scared off would be customers. read more

Terrible customer service, you will be a victim of fraud. Terrible internet for $90+ a month. Everyone is so rude. Just stay away.

Just got their TV and called 4 times to get a second control installed...nothing worked. I wanted a technician to come out and help connect a second remote control to the TV. When he arrived he immediately said you can't add a second remote control. When he asked why would you need 2 I knew I had the wrong company. read more

I have had Spectrum for just 7 years. The rate started at 49.99 a month and is now $94.99 a month for internet service only. I got a fiber service with another provider. But, to have my Spectrum account and service turned off, I had to sit on hold for 26+ minutes. Once I got a service person, I was badgered for another 20 minutes about why I am canceling, discouraging stories about the provider I was now with in an attempt to get me to stay with them. I was told they can't turn my service off until I answer a series of question, really! Once the representative agreed to cancel my service, she put me on a brief hold, 6 minutes to cancel the service, again really! I just don't understand how this is good service. What happened to the customer? I think we got passes over for profits. read more

Spectrum has great internet we have been with them since Time Warner Cable changed to Spectrum and we have never had problems with the internet. Also just recently went in few weeks ago and now i have an upgraded MGB of internet and walked out with a new phone all for a great promotion bundle! Customer service was great! Staff was very helpful and pleasant thank you Spectrum for keeping us happy with your service :) read more

Worse cable ever an even worse Wi-Fi it is the slowest I have ever used! However it's better than the other options! It does buffer a lot, very aggravating! read more

If I could give 5 negative stars, I would. Spectrum sucks. I only had internet, but they kept raising the price. When it got to $59.99 for 100GB I decided to take action. Unfortunately, I was 3 days into the new billing cycle when I called to disconnect. I am loving TMobile's internet service for $30/month - higher speeds and they say that the price will never be increased. Do yourself a favor and DUMP SPECTRUM. They give zero s***ts about their loyal customers and will continue to increase the cost of substandard services. I'd rather be offline completely than ever be connected to this terrible company again. read more

Has to be worst internet service provider ever. Weekly outages for what seems like years now. The infrastructure must be terrible for outages to be this frequent. Unfortunately they are the only provider that offers fiber in my neighborhood. read more

Horrible service and WAY overpriced. I can't wait for Frontier to install cable Internet. Spectrum is going to crash and burn. read more

It's no wonder these guys get such bad reviews. They are thieves. I signed up for a promotional offer and paid cash for a brand new phone based on that promotion being honored. I even took screenshots of the valid promotion and verified when purchasing the new iPhone on the phone with the representative that the promotional amount would apply. Later, they did not honor it, and they denied that the promotion was valid, and additionally, wouldn't make it right with a credit of that amount. I would not have bought the product through them had I known they were going to pull this. We have had other problems with Spectrum along the way, and just would not recommend them. Beware! read more

Although we've paid spectrum 330.00 per month for several years, they've managed inexplicably and without apologies to disconnect 7 of our 8 telephone lines, in service for more than 45 years. We are concurrently filing consumer complaints with US Federal Communications Commission and Calif. Dept. of Justice for FRAUD. Subscribers for 45 years with much better providers. read more

The worse customer service in the business. The worst programming in the business. Website sinks, all they want to do is upgrade, no way. Telephone repres are an insult to your intelligence. Basically, charter communications could not care less or they would do something about this awful business. Spectrum themselves couldn't care less either. The better business bureau should get involved. I now don't have TV any more and oh those endless commercials are gone. I'll miss some of the shows but life goes on. read more

I waited 2 1/2 hours to turn in a cable box. The line moved extremely slow. 3 counter people helping people with locked phones. Finally a new man showed up and got me out of there. He was great the other 4 people were in my opinion were unqualified to be there. 30 minutes or more per customer in my opinion is unexceptable . Ps their in home service is great by the way! read more

Very Slow sevice today ... I've had horrible problems with my cable, my internet ( it seems to have gotten much slower and has less range over last 6 months ) , and my cell phone is in dead zones more than with any other plan I've had .... And now they keep sending me options to upgrade my internet for $20 More a month fur " faster service " ... i pay over $280 a month for very inferior everything ( the only thing that seems to work properly ( most of the time ) is my home phone ... i will be looking for better options ! I'd give Zero stars if i could ... It's the worst cable company I've ever had in so many ways ... read more