We pay way to much to have millions of reruns on . Then we lose most of our channels we watch because some stupid contract dispute with disney. I'm over it we will be dropping this service . No sense paying for shows wr have seen over and over . And also not getting channels we watch due to something we have no hand in. You will cut our channels but still charge same amount. #RIPOFF. read more

I waited 2 1/2 hours to turn in a cable box. The line moved extremely slow. 3 counter people helping people with locked phones. Finally a new man showed up and got me out of there. He was great the other 4 people were in my opinion were unqualified to be there. 30 minutes or more per customer in my opinion is unexceptable . Ps their in home service is great by the way! read more

I have been experiencing the attached DVR error message on a regular basis (including 4 times in the last 10 days). Consequently the recorded programs cannot be viewed. In addition, the cable signal is inferior on a daily basis. On a recent occasion the signal of recorded program was so bad it was unwatchable and I was unable to ffwd past the issue. Technicians have been to my home at least 4 times in the last 6 months and the problem never really goes away. In fact the technicians tell me the error code has existed for some time ( I can confirm since November 2021), yet it still remains unresolved!! The shame is I have no provider options; it's Spectrum or Spectrum due to modern day monopolies in the cable business. Time to dump cable and move to streaming! If you have a choice of providers, don't choose Spectrum!! read more

Spectrum - DVR error message - Television Service Providers Near Me - Palm Springs, California

Dear Spectrum Corporate; I am writing this review with a sense of disappointment in your company's in store(Aaron Martinez), customer service(Dane) and scalations team(Nina)recent behavior. As a customer, I had until 05/26/2023 been impressed with your products and services, and great costumer service provided by Kathy in your Palm Springs location but the recent incidents have left a lot to be desired and as a client and with my rights and consumer I demande you to do train your team better, hire people who really want to work for your company, and that this people get discipline. They are making your company look bad! Isn't we invest in values, training, and is always about the costumer? The first issue I would like to discuss is the customer service provided by one of your customer service representative, when he didnt offer to pick up my device in your location in Palm Springs stating that in the stores you dont carry the Samsung A14, only have new and folded devices and then reassuring twice that even if I walk-ing to the location will not provide me the device. I have had unfortunately to walk-ing to the store due another line that it can only be fix it by coming in, so I did. Thats when I found out that this location had no just one device of the model that i need it, they had quite a few. I was helped by Kathy who to me clearly represented your company proudly and she went above and beyond to provide the service until she found out that I had first to cancel the trade in before she can continue, but she kindly offer me to go back on Monday and it will not take more than 10 min before I walked out of the store with my new device. So here I go on Monday 05/29/23 at 5.50pm to for my surprise there presentative Aaron Martinez who lacked knowledge about the product and clearly wasn't willing to help me. Because he wanted to close the store and according to him it will take more than 45 min to connected my new line,.rwhen the schedule is 9am. This lack of consideration, unproffesionalism, for the customer's time is unacceptable. In today's market, customers appreciate and expect transparency and the best costumer service when we are paying for your service even if you offer promotions. In making such a move, the company has failed to train their manager and agents in store and in the phone line. This type of behavior and training and treatment to your costumers does nothing to foster loyalty, and it only pushes customers away. Finally, I am compelled to criticize your company's failure to implement ethical business practices. Not only have I seen the company's employees fall short of customer quality at times, but cases of ethically questionable behavior in things like not caring about costumers, and manager backing up their employees even when these ones lie to clients, and making loose money because I dont have my phone. In conclusion, I am urging and demanding your company to take action and do something about this big inconvenience. Also please listen to your customers, provide adequate customer service, ensure transparency in information, pricing, and adopt fair and ethical business practices. As a customer, I want to see your company succeed, but at present, this success seems far off. Sincerely, Ricardo Bedolla read more

Can I give it zero stars. Wait is always an hour. The staff never apologize for the wait. They seem to now care and their sense of urgency is that if a sloth. The dmv is faster and that says a lot. Can't wait for STARLINK so I can switch service providers read more

never had such a difficult time having someone type in the correct address so I could receive services for my WiFi. I Called and changed it twice & it still seems to be the wrong address An address with a burned down house. That I don't even know who lived there. Service guy even showed up to my correct address and said he couldn't do anything. He was already here!!!! So the solution they gave me was for ME to call back AGAIN and get it corrected bc only customer care can fix the address So I called the morning after and customer care is telling me only a sales representative can change the address. RIDICULOUS. read more

Terrible customer service at the Palm Springs store. I waited an hour and a half only to get to the counter and be treated horribly by this jerk kid. Spectrum need to teach their representatives about their products and some people skills. read more

Incredible customer service. Isaiah was incredibly knowledgeable, patient, kind and helpful.

Crappy service, crappy reception, crappy sound, crappy company. 300 a month for absolute crap.

If you can avoid Spectrum, do it. The customer service is awful, the wait time is ridiculous. read more

Worst staffing in the entire Spectrum company, I don't know why this branch exists. Its Palm Springs, not Death Valley.. staff the store with adequate coverage!!! Ridiculous when your waiting 45 minutes - 1 hour for a representative! read more

Spectrum - This many people in line.. 1 person staffed ‍ really!? - Television Service Providers Near Me - Palm Springs, California

I called on 7-12 to have my tv cable put on hold. i got my bill in Sept and it was not removed. i requested it be credited back to 7-12 or the next billing date and i was told i would get a 407. credit. In Sept i received a bill for 367.00. i have spent 3 hours on the phone and one hour in a chat to be told that they denied my request. I had a major surgery and new i would not be home for months. i was very clear on what i did. Spectrum could easily pull the call and listen and correct the error. Worst service and company ever. after the thousands and thousands of dollar i have spent over the past 30 years, this is how i am treated now that i am on disability and they can not correct the mistake they made. disgusted. read more

This place sucks! Employees romancing customers too damn long with unnecessary chit chat not even pertaining to spectrum while others are waiting! Also a woman's name was called and she was nowhere to be found so I was next in line. Then 15 minutes later she shows up and is helped first! She should have been at end of line! You snooze you lose! Training extremely needed at this place! read more

Aaron needs a complete lesson in Customer service. Completely unhelpful and rude. Talks down to you like your an idiot and raises his voice. Very argumentative. Trying to switch Carrier's from Verizon to spectrum. He would Sigh in frustration and tell us to go home and figure it out. "The instructions to switch your SIM cards are written down. I'm helping you as a courtesy" this kid needs a new job or attitude Adjustment. He stated, "the Wi-Fi is slow in this store, I don't have all day to help you." Ian on the other hand was fantastic, patient, kind, helpful and understanding. My advice, be aware of burnt out customer service rep's that tell you to go home and figure it out yourself. "Palm Springs store" read more

Understaffed with long lines. Prepare to have at least one birthday before getting called. There's no excuse for terrible customer service read more

Worst wait situation ever! Multiple employees but only 2 seem to be helping customers. Been here an hour watching employees walking back and forth. one employee has been with one customer for an hour and still working with her. So frustrating. Direct TV is looking pretty good right now. read more

I was a customer of spectrum for over 8 years they made a fortune off of me about 8 k I paid my bills on time never late but I got tired of their outages no back up or redundancy and try to talk to an intelligent person on the phone , forget it . So when I heard Frontier fiber optic internet was now available I switched . Wow not only am I saving 33 dollars a monthly my web pages load in milliseconds not 10 seconds the speed is fantastic . Their technicians Are knowledgable I told him I needed to make sure all my 25 smart devices automatically hooked up when I switched and I gave him my ssid and Voila. Humming along love the service glad I got away from spectrum who have had a monopoly in this market for so many years treated customers like garbagio . read more

at least 2 to 3 even four times a year outages, unreliable Internet. I do not recommend choosing spectrum.

Horrible I have been waiting 1hr to pay a bill Cathy doesn't seem to have to much urgency to help anyone today read more

I have subscribed to several TV cable services in different cities I have lived, but without a doubt, Spectrum is the worst. Overall, their technology is old and poorly designed. Some annoyances: If you have multiple recorders in different rooms, they don't sync. You have to program and edit each separately. Recording options are limited. You can't select how many episodes to save; for instance, if you tape your favoritte news broadcast or sports event, you can't limit the number or latest episoed. When you check what has been taped, the date the program "first aired" is displayed. E.g. the first time your local news program aired was December 1st twenty years ago, that's the date listed first. Who cares! If you watch part of a taped program and then come back later, the recording does not resume where you left off. The remote has 2 on-off buttons; one for the Cable box and one for the TV. It often takes several attempts pushing each to get the system up again. Finally, each room with a TV needs its own clunky box. Unfortunately, Spectrum is my only choice since they have a monopoly in area I live. I can't cut the cable and go to a streaming since I am forced to subscribe to Spectrun since it included in my HOA dues. read more

On 12/10/2019 went to connect the new mobile service after several non productive calls to Spectrum. Ray the CSR opened the door at 9:00 AM and was in a foul mood. He was beyond rude. The guy behind me told him if you treat me that way I'll grab you by the throat and throw you out the door. Ray needs to either calm down, develop a better attitude towards customers or move on. He finally calmed down. He complained repeatedly that he was the only one there to help. Sad really sad. Get CSR that have customer service skills read more

Held hostage by cable company 8 people in line for 1 hour i waited before they opened and now and hour waiting in lobby this lady is the rudest person i have ever met in customer service read more

Spectrum - The worst customer service person - Television Service Providers Near Me - Palm Springs, California

Spectrum cable is terrible in Palm Springs The service was marginal and they overcharged on everything they could , Often without notification . Happily we closed the account but they said there was no cancellation fee but charged us a whole months fee almost $300 for two days in March Anything is better than Spectrum read more

The customer service was very good. I wasn't expecting a cable company to be so helpful!

Never ever sign up for spectrum because were having hill of time with them no service whatsoever especially for business establishment after they change their name from frontier the service is worse now they just wear sheepskin but they are a wolf from inside because they still have the same owner the same stockholder the same Management before they change their name Please we ask you not to support this company look for alternative read more

I had a challenge that resulted in visits from two Spectrum technicians within a few days of each other. Jesse figured out the problem, I bought a new TV, and Jose helped me resolve a cable issue. They were both excellent. read more

Do not even think about coming here without an appointment. People sitting around waiting for service, and there basically isn't any customer service at this location. Transactions take forever, no eye contact with customers. Two employees handling transactions for a waitlist of 20 people. I have been here 20 minutes, my appointment has come and gone, and the same two customers are still being "helped". read more

I came into the store with my mother to ask about mobile service and Dylan provided excellent feedback to us! He really helped my mother and I understand what we would sign up for and not to mention how sexy he is ;) EVEN THOUGH My mom can pay her bills online (which you should all start doing) I will pay the bill the hard way by waiting in line once a month just so I can experience Dylan's dreamy level of customer service. read more

I wanted to get two phones for myself and my lady and I had to pay them $150 and been paying on the phone I never received someone got a hold of my card number and order the phone and I've been paying for it so when I went to get the two phones they said I already had an active line and I told him that was BS so anyway I got two phones on the 7th on the 16th I turned mine in and they charged me $50 restocking fee and now they want $72 they are charging me for a phone that I don't have I only had it nine days and they want 72 dollars you're just like the rest of the phone companies they're just out to get in your pocket take my advice go elsewhere. read more

Seriously the worst customer service ever. Waiting and waiting while employees hide in the back office.

We began remodeling our house in April of this year. Part of the remodel is a new pool. A supervisor came out, looked at the site, and agreed that since we were putting a pool in the aerial wire is too long and close to the pool. He approved for mine and my neighbors aerial lines both needed to be buried. Tickets were created and while I was on vacation they came and buried a conduit line to my neighbors but not my house. We completed the renovation on the house and called to have the conduit run re-connecting the service. In the meantime, a new field supervisor has deemed us not worthy of a drop and bury line. I called 4 times to the customer service/tech support line and spoke with 3 supervisors. The area installer refuses to run the conduit even though the customer service supervisors open the tickets and direct them to drop and bury. As the last supervisor told me, the local install office for some reason has it in for me. His name is Luis and I spoke with him three times. He flat out refuses to complete the order. ALL FOUR INSTALL TICKETS HAVE BEEN CLOSED WITHOUT COMPLETION as soon as they hit his office. There has to be someone that manages this field installer who can get my install completed. It has been 2 weeks we have been having this battle. I have Spectrum in my rental properties and in my personal residence for years. I dealt with the local office in Palm Springs several times and they could not be nicer. I don't know why the dispatchers and installers are so rude. read more

Worst customer service!!! I ordered the new iPhone 13Pro Max and found out a week later that the store failed to place the order even though I was provided emails stating the phone was ordered. I had to wait another 6 weeks to get the phone that is on back order. Also, even if you have an appointment they will let others go to the head of the line if they walk up to the counter. Very understaffed and poor attitudes. Avoid this store if you can read more

Unlike others reviewing this company/Location, I was able to see a representative and return my internet/cable ( I switched providers) box rather quickly. However there was a big problem. A while back, I was able to get a free equipment upgrade as I was told the ones I was using were old and restricting my internet speeds. I was told at that time that there was no need to return the old devices since they were considered "antiquated". So low and behold when I returned the newest equipment I was told that I also needed to return the older equipment! This was over a year ago and I may have trashed it. So, overall Im rating the company, not necessarily the store average at best. read more

20 years been w them but that's coming to an end! I recommend going elsewhere! Billing, customer service but most of all your paying for a service you do not receive and my bill has risen over $60 a month by doing nothing! Have HBO but can't get HBO max! Have to bundle to save then your home phone rings all day and we don't even know number so means they sold your info! I call ask for help nada just said my bill will go up again in September lol! 20 years folks 20 go stream stay away they have no customer complaint interest at all! read more

Huge waiting time. Not enough staff. Ridiculous. Not sure how they can run a customer service system like this.

I received an e-mail from Spectrum today, January 12, 2019, that as of February 15, 2019, my TV Gold Package will be reduced by 13+ channels because I will be losing all the Cinemax and Epix channels. When I called to inquire how much my bill would be reduced as a result of less programming, and -- big shock here -- it's not coming down at all. HOWEVER, if I want to add the channels back in that I will be losing, then it will be an extra $30.00 a month!!! When I asked who I could complain to about this issue, of course, I was met with silence. There's something really wrong with this whole thing. Less programming but no reduction in the package amount, but to add the lost programming back in will cost an additional $30.00. I thought Time Warner was awful, but Spectrum has truly raised the bar. If only there were a way to give them zero stars. read more

Spectrum - Here's the e-mail from Spectrum. - Television Service Providers Near Me - Palm Springs, California

Terrible customer service. Got there early but still had to wait 2 hrs to return the freaking equipment. Only one person working. Why don't you put another person in just to accept returned equipment. Now there is an idea. But they don't care. read more

There a Complete Rip Off & You Never Get Close to what You Pay for when it comes to Internet Speeds/Etc.!! They are By Far the WORST Cable/Internet Provider on the Market for sure & I'd Love for Anybody to try Proving Me Wrong!!!! read more

Cancelled my service because we got a better deal elsewhere with even faster internet. Cancelled over the phone. Customer service guy was rude and condescending. Afterward, I went to this spectrum location to return the modem and to confirm my service was in fact cancelled. I could not trust the guy over the phone that it was actually cancelled as he would not give me a confirmation number or email. I got to this location just before they opened. There was a handful of people in line before me. There were 3-4 reps at first. Then it went to 1 rep. Within half an hour of opening, the other reps disappeared on break or what ? Y'all just opened. Long story short it took an over an hour and a half until I was called and I was the 5 or 6th person in line. Crazy wait times. Expensive and slow service. Switch to fiber optic. Or literally any other internet provider in the valley other than spectrum. read more

I spent two hours in line to cancel my account. Spectrum you need to hire more employees to handle customers.