My wife and I recently purchased a home in a new development in Palm Desert. Smart Tech is the…read morecontracted company for pre-wiring security systems, Wi-Fi upgrades, and home audio/video systems. Once we closed and moved in we were contacted by Smart Tech's service tech JP. JP came to our house for the "white glove" move-in service, which consisted of explaining all of the options that Smart Tech offers to the homeowners in this community, and to our surprise, a free Ring front gate camera and keyless entry system from the garage into the house. JP was so professional, courteous and knowledgeable that we decided to go with Smart Tech to install/mount all of our TV's, install a web mesh system, and install all of our audio/video systems. This was a pretty big project that included mounting 6 TV's, 3 web mesh locations throughout the house and 2 Dolby surround systems, as well as a audio sound system on the back patio. JP and Steve, also from Smart Tech, took care of this entire project in one day. Their work was impeccable! TV's were mounted perfectly and they left the work areas spotless. Both JP and Steve were professional, courteous, very friendly and super helpful explaining all of the info involved with all of the installation. I read most of the reviews here on Smart Tech prior to hiring them and noticed that most of the reviews were for security systems. I really felt it was important to add this review because they did such an exceptional job on our audio/video systems. I would recommend Smart Tech to anyone looking for this type of project. Great company, with great employees! JP and Steve, thanks again, you guys are awesome!

Smart Tech is my "go to" business for security- they have set up my home over the years in three…read moredifferent houses and most recently my business too. What is so impressive is how up to date they are with the latest easiest systems to use. When I need assistance, Ron or JP always patiently show up and help me with any technical difficulties or learning curves I might be having . I can't say enough about Smart Tech.

Raul made a service call to my home, he called in advance, understood the issues quickly, and made…read morea successful update to my system I was very happy

This is my follow up to Desert Alarm dropping the ball with us. Desert Alarm had one of there…read moreplumbers call us to fix our Moen water valve shut off device. Jose wasn't licensed, bonded or insured. He was an illegal Mexican that didn't even have a checking account. He wanted us to Zelle him half deposit to buy the materials. Only catch was we had to wire the money to his sisters account. All this raised a RED FLAG with us especially when he wanted $750 to take care of the problem. We ended up calling a licensed plumber that only charged us $500 and was able to take care of the problem on the spot and only took him 20 minutes. What kind of shady company is Desert Alarm??!! Using unlicensed people is not cool at all! We have everything in writing and voice mail from Jose We are regretting ever calling Desert Alarm!!!!!!!!!!!

Requested an estimate for new security system, he came out within 24 hours. Provided an estimate,…read moregot me on his schedule in a few days and had all cameras and equipment set up. Awesome owner and will be using them in the future.

Carlos is knowledgable and professional. I received a quote quickly. He installed cameras according…read moreto my needs and took the time to position them in the right spot. I was grateful that he suggested solar which worked out better for me in the long run. He also took the time to set up my app which I appreciate. He walked me through the basics which helped me get acquainted with the system. I was equally impressed with his attention to detail. He made sure smudges were cleaned off the cameras after install. Carlos is pleasant, efficient and easy to work with. I would recommend Carlos. He will do his best for you at a reasonable price.

Over the past four years we've used AHC Alarms for our security system needs with three different…read moreproperties. Carlos and team have always been thoughtful and patient during the consulting/planning phase, efficient and detail oriented during installation -- and quick to respond the few times maintenance has been required. With our most recent project, a conversion toward AHC's in-house security monitoring services, Lorena, the super-friendly and knowledgeable service manager, fielded questions, provided quotes, scheduled installation, and addressed follow-up requests quickly and flawlessly. Victor, a true pro who's worked on other projects for us, managed the installation and setup process -- once again delivering exceptional and timely service! It's without hesitation that I highly recommend AHC Alarms.

Thank you so much AHC Alarms! I was in dire need of a local home security and monitoring team to…read moreinstall top notch equipment and monitor my home. The staff at AHC has made me feel that I have a trusted company monitoring my home internally and externally. Installation was almost immediate. Response time/attention to detail with AHC is extremely timely and coupled with authorities is beyond what I could ask for. Restful sleep has been sleep long overdue. I can now feel secure knowing that there is local monitoring and patrol on my side. A very big shout out and thank you to Lorena and Travis! Lorena is not only sincere, but she made me feel that my safety was her number one concern! Travis was also extremely professional, kind and made me feel that I made the right choice. If you are looking for a local, family oriented business with customer safety and superior monitoring/security then AHC is your company!!! Thank you again to everyone at AHC Alarm.

I've known about First Call Security and Sound for nearly a decade and have known Pete for over 20…read moreyears. He has always been prompt, reliable, and consistently offers high‑quality products at fair and honest prices. We recently received service that truly stood out--Jay Jay, the technician, was extremely knowledgeable and helpful throughout the process. As part of a country club and HOA management team, we rely on First Call for our camera and security systems. Their continued excellence keeps us coming back, and we look forward to maintaining this relationship for many years to come.

Pete and his team are 100% dedicated to excellent value and customer service. Highly recommend!read more

We purchased a home in Palm Desert earlier in the year that had some alarm equipment left behind by…read morethe previous owners. The alarm company they had employed however, was relentless! So not interested in pushy salesmen showing up at our doorstep on weekenights and weekends. We got a referral from a friend and called Comtron. Their level of customer service is unmatched - the technician who did the work was very friendly, knowledgeable and did a great job of walking me through the process. Very professional company. Highly recommend!

I really didn't want to give them a poor rating, but I felt like they left me no choice…read more This review is based on their customer service. I needed someone to go out to a rental property to change a system battery. We no longer live in the desert and our tenant does not have a contract with any company for monitoring. I contacted Comtron to get a quote. I clearly explained the situation to the girl who answered the phone. She asked for the property address to look it up in their system. I told her we do not have service with them. She gave me the quote of $55 for the service call and $50 for the battery. I told her I would call her back after I spoke with my husband. I called back less than an hour later. The girl I spoke to (not the same as the first call) said she would set up a walk through to get a quote. Huh? I explained that I already got a quote and was just calling back to schedule the service. She said I was misquoted and they do not do service calls for non customers. I asked to speak with the manager....Jenny got on the phone, I explained the problem to her. She agreed that I was misquoted. She also stated she has a "couple of new girls in the office". She apologised for the mix up. When I told her I was going to give them a poor review she asked me not to and if I could get her the name of the system she would see what she could do. I phoned her back about 30 minutes later (just about 5:00pm). The girl who answered the phone just answered by saying "hello"...I asked if this was Comtron and she said it was. (odd!) When I asked for Jenny she said she had already left for the day. No problem. I left my contact information and explained that Jenny was expecting my call and ask that she call me when she got in the following day. That was two days ago. I just now received a call for Jenny. She didn't quite remember me and asked when I wanted them to come out to set up service. Nope. I reminded her of who I was and why I had called and left my information. Her response: "oh! you're THAT Lisa, I don't know why they put you on my calendar to call you". Really? I told her I had called her back just like she asked me to. I explained that when I hadn't heard back from her yesterday I just contacted a different company. She seemed very confused. My impression is they totally lack any sort of customer service and are completely disorganized. Good luck if you choose Comtron.

I did not sign up for pye Barker and did not realize that the alarm company that I used sold out to…read morethem. Since I am paying the bill, I should have been notified of the change and had given me the opportunity to select my own security system. I see a class action suit down the road. This past weekend my fire alarm started beeping so I called.Pye Barker for assistance, but all I got was voicemail saying that they are closed on weekends, but if I had a mechanical issue, I could call the service repair extension. I called them and they had no record of me, but fortunately, after a long time on the phone, the repair man walk me through how to turn off the beeping sound. This whole business dealing with them this weekend makes me rather nervous whether I am really protected or not. I think it's probably best that I look for another alarm service according to Yelp it sounds like the best option. P.S. When Pye Barket bought the previous security service, they cut off my video without notifying me. When I called them, they informed me that they do not provide video service.

Their service is terrible. They never respond to requests for repairs or upgrades. I have been with…read morethem for 15 years and I am sad to say what was once a family business has turned into a money making non-customer friendly machine. Stay Away!