Great customer service experience.Got a new phone, received an I pad as a preferred customer. Cool value for my money.

Monday, September 15th a man named Nicky called me claiming he was assigned my business Verizon account. We set up an appointment to look over my account and see how it could be improved. I met him at the store located at 5001 E. Ramon Rd. He claimed there was a special happening in which Verizon was gifting me a new Modem that was faster then the one I had and I would only be responsible to pay for the sales tax. I believed him even though I did not need a new modem. He did fix a few issues with my phone and I trusted him. It was a SCAM! I have been attempting to get hold of him for months. I have called Verizon customer service repeatedly without any success. I am being billed monthly for a device that has a payoff figure of $388 that I only agreed to because it was suppose to improve my speed (which is does not) and was FREE! This is how you lose a customer whom has been with your company for over 6 years. If you are a business owner and fell for this same scam, please reach out to me. I will be seeking a class action lawsuit against Verizon. Spectrum, each year, has come to my store asking me to switch. They have offered me some really good deals and each time I have been loyal to Verizon. I am so disgusted and saddened by what you did Nicky. I hope the "commission" was worth a long term customer. read more

Verizon - Ugly modem that takes too much room and has not improved my services as promised. - Mobile Phones Near Me - Palm Springs, California

Worst Customer Service ever'! I sat and waited for over an hour, while the 2 customer service agents helped the same customer. An hour per customer? Something is wrong with this situation. read more

First things first, Dom is the realest. I came to switch from T-Mobile and upgrade to the newest iPhone and I was soooo comfortable and taken care of by his amazing customer service and even better personality. There was a period of 2 hours without anyone else in the shop and I was having a blast talking to him, Michael & Nicky. I really enjoyed my time there and that's not often something you can say when you're doing business errands. It was a very easy process and I felt really catered to and will return any time I have an issue. Love this location! Excellent people working there! read more

employees great they are only told what to do. got charged 39.99 for set up which is not charge by a verizon company store with a business acct. and over paid for the case. but i guess that's where franchise make there money. read more

5 star service this afternoon due to Donovan's ability to quickly diagnosis a technical issue with my IPhone AND resolve it. He did all this with a very positive attitude seasoned with a nice sense of humor. Outstanding professional and I only hope his superiors recognize his extra efforts. Issues with phones and their service are usually frustrating and stressful. It's great to see this team creating a calm and peaceful environment. Two thumbs up - I'm very grateful read more

I went there to upgrade my phone. After 40 minutes of waiting, I gave up and left. There were three workers servicing customers, and I was the first person in line. Well, there really was no organized line. The customers had to form it themselves. No one acknowledged me. No one said, "Thank you for your patience, we'll be with you as soon as we can." The sales people spent too much time trying to upsell customers that were being helped. It was a really frustrating experience. I went home and order online, but wasted an hour. Two other people left as well in the time I was waiting. Doesn't take much to acknowledge someone and thank them for waiting. Go elsewhere. Terrible service. Someone was definitely in the back room as well. That person should have came out and helped people. I do expect to wait, but they need more staff. To make customers wait over 40 minutes is ridiculous. Such bad service. read more

My mother went and traded in a phone and Nicky H. Had helped but charged her over $200 for accessories without her knowledge we have been trying to get ahold of this store always "busy" they had told her it was $350 for taxes and didn't want to give her a physical copy of her receipt beware who knows how many people they've done this too. read more

Verizon - Mobile Phones Near Me - Palm Springs, California

Overall great experience. Fast easy and helpful. Go early before it gets busy. Very good customer service!

8/8/22 I recently upgraded to a Galaxy 22+. And I worked with Brett, the Assistant Manager. Here's a brief description of Brett: Professional, efficient, super knowledgeable as well as . . . really nice to work with. I highly recommend Brett. read more

These people double charge you for items don't send you receipts and when you return things you never get credit they screw you either way I do not recommend doing any business with these people not to mention, it's impossible to get a hold of the store and employees are completely rude read more

I needed a new phone so we went to the Verizon store on Ramon in Palm Springs. We were greeted by DJ. He was very professional and very kind. I ended up getting a beautiful new iPhone and could not be happier. Thank you DJ, you are a gem. We will be back again soon to get my husband a new phone. read more

I want to praise Kevin and Brett for their assistance. Both were incredibly patient and accommodating in my separate interactions with them over the last few days. Keep up the good service! read more

I went there yesterday to upgrade my phone There was a slight wait but not a problem Ricardo was the store tech who was helping me I explained what I wanted He had one in the back We got everything set up and transferred over to the new phone and I got credit for my old phone He was knowledgeable and had a pleasant personality I would highly recommend him and the store read more

Victra responded asking for more info.....i supplied all info ask for and haven't heard a word since. Still have no Email service on phone and ipad, cannot send or receive emails on either. All this was working fine until I purchased a new phone and sales rep (that's questionable!) tried transferr8ng all info from phone i was trading i to new phone. I went back to this store (Ramon Rd) and while attempting to "fix" the problem they caused all passwords, etc. to Spectrum and Verizon and Apple were erased. Was promised assistance after my YELP review and no surprisingly received no response or assistance as promised. DO NOT use this store...think they only publish reviews they like! read more

I wanted to purchase a new phone - I already have a JetPack. Took the JetPack with me in case they needed the number for that or anything else. Looked up my account, but then couldn't help me because I don't have a PIN setup -- and told me to contact Verizon. I'd have just created a new account -- my primary phone is broken and I need a backup -- and now! Come back home, call Verizon via land-line -- and they tell me that the Retailer has the ability to update PINs and had the ability to assist... Unamused. Not going back there. read more

Not all staff are knowledgeable and felt my time and loyalty was not appreciated or respected. I have been with Verizon for over 10 years and this past year the Verizon service, and customer service, has taken a turn for the worse. It took over an hour on 1st visit and over 2 hours on the next day to upgrade to new phone and watch and still there were issues. I emailed Cameron Wilson, the District Manager, apparently he doesn't want to speak directly with customers, on Oct. 6th - no response, tried again on Oct. 22nd. Still no response. I will never purchase from Verizon again. read more

The service at Go Wireless is superb. Kevin, one of the owners, couldn't have been more friendly, professional or gracious. He knew understood my phones issues and fixed them. I can't recommend these guys enough! read more

My husband and I visited this Verizon store earlier this week as my husband was in need of a new iPhone after his older model was water damaged and needed to be replaced ASAP. We dealt with Adrian who was extremely professional and knowledgeable and we had a new iPhone 12, fully restored with all of his data, within 30 minutes of our arrival! We could not have asked for a better experience. I would highly recommend Adrian and this location! Great job guys!!! read more

Wonderful excellent service the best Kevin was fantastic and DJ was also fantastic and that Mustang Sally was awesome as well I highly recommend this place it's the best read more

Walked in for a new service plan. I just need to give a shout out to Kristo. The patience's, the information, and customer service was beyond amazing. My service for my phone service was bit complicated due to moving one carrier to another but that was not an issue for him. He made it possible. Recommend this store highly. Once again, thank you Kristo. read more

Dan is the man !! I ordered a new iPhone 12 mini, it arrived in 1 business day, and Dan just helped me set it up. He is very knowledgeable, helpful and polite. Every time I've gone here (my mom too) they're always friendly and helpful. Store is always clean too. Thanks Dan! read more

Horrible experience. We have been trying to upgrade a phone for the last 3 months. We have visited the store over 10 different times. Waste 1 to 2 hours everytime and still no resolution. They have admitted to their mistake and have offered to let me keep my accessories, big deal 50 bucks! After all the aggrivation and time waste we been going through. I love the reception but this issue has me contemplating cancelling the entire buisness plan. The guys at the store dont seem to know what they are doing. The story changes every visit. The manager gets involved when there but has not changed. I have filed a complaint directly with verizon. We will see how that goes. read more

You walk in there is no one telling you to sign in so you wait. Then they call a name off a list talking people in front of you. I purchased my phone from them at this location was told my phone cleaning spray was free refills. I go in there to get refilled they look up account which shows the free refill then I'm told they don't do that. This is after they read it to me. No solution offered to me other than contact the company who makes the spray. WHAT? Complete LACK of customer service or even caring. Don't purchase here. read more

I went into my local Verizon Retailer at Gene Autry & Ramon in Palm Springs to upgrade my iPhone and immediately felt welcome and attended to. I signed in and before I could sit down a gentleman named Bryan began assisting me! I am not comfortable with technology - especially new applications and most technology devices. I will partly blame my age for this technology "phobia." Also, not having children (in my view) is a kind of techno disadvantage. My point is that Bryan made my iPhone-X upgrade experience as comfortable as possible! He transferred every single application, photo, contact list, you name it - ALL THERE on my beautiful new phone! Bryan was truly exceptional to work with. He answered any, and ALL my questions & concerns fully. The accessories that I needed Bryan had them out on the counter for me to see all that possible to enhance and protect my new phone. Finally, Bryan even checks back with a text now and again to see how my experience is going with Verizon service and the great phone! I have only Yelped one other time...this review was the least I could share for ALL Bryan & Verizon did for me!! read more

I don't like being mislead. I was told by the sales staff that when I switched from AT&T to Verizon, I would be eligible to receive a $200 gift card by signing up online within 30 days. So I switched my Iphone 7 to Verizon and submitted the information. I get an email notification that my iphone7 was NOT eligible for this offer. WHY MISLEAD A CUSTOMER TO BAIT AND SWITCH ONLY TO HAVE AN UNSATISFIED CUSTOMER???? THEY KNEW I HAD A 7 AND NOT THE 6 OR 6s which is what the promotion was for? WHY DID THEY EVEN BOTHER TO TELL ME ABOUT IT??? Now, after expecting the $200, I will get nothing. I am waiting to see if Verizon customer service will step up to the plate, but I seriously doubt it. I would have rather them tell me nothing, so I dont feel cheated. Verizon customer service (both regular customer service, and the rebate program) both suggested to me that I call the store to see what they could offer me. I told them "I am not an employee of Verizon. Why do you want ME to train YOUR sales team? That is YOUR job. I am sure that Verizon does not train their staff to mislead customers, but they SHOULD be better trained on current promotions, details, etc." Not happy. read more

I went there Friday 13th during my lunch for help with my phone screen not turning back on after an update. (Amy) assisted me and told me there is nothing they can't do there and instead of re-direct me to a corporate Verizon store and not a retail store like them she offered to call Asurion for me. After spending my whole lunch hour there on the phone with Asurion she then ended the call and left me standing there and went inside where her manager was and came back out. I had to ask her what happen? What do I do?. She responded "nothing they will call us back so leave me your number and we will let you know". (work number) They have no training at all. They don't know what to do when someone has a question. At 6:30PM I drove all the way to La Quinta corporate Verizon store and the helpful lady who knows what she is doing fixed my phone right there and then within 2 minutes. P.S I never got a call back from "Amy or any staff from this store". read more

If you go to this store and want exceptional assistance and service, please do yourself a huge favor and ask for Kevin Barrera. This gentleman assisted me with numerous problems involving my old cell phone and the new cell phone that I just purchased, and he was knowledgeable enough to get around the hiccups involved with my old cell phone being broken and even locked to some extent. I told the manager of the store that he had a great employee with Kevin Barrera and as a business manager myself, I highly recommend a raise a bonus for this gentleman. read more

Very poor customer service for long-term customers. They truly don't seem to care about the long-term customers of Verizon if you're a loyal Verizon's customer I would strongly suggest going through Verizon customer service vs using the store read more

I came in to get a cable for my phone just a charging cable, nothing else. But in order to get that, I had to be pitched a tablet, and in order to check out they wanted my name, my phone number, my email address... When I said I'd rather not give my email address and that I was already on enough mailing lists, "oh, having a bad day?" All I wanted was a cable. I shouldn't have to give them my favorite color and my blood type just to buy a cable. I see a pattern in their reviews. If you're coming in to buy a phone they are down with it. If you're coming in for anything else, it's not such a great experience. read more

They wanted to charge a fee to transfer data from my old samsung s9 to the new $1000 S22 plus that iwanted to buy. Thankfully, ut was not in stock. Went to a corporate store in LA where they told me how to do the data transfer myself. For FREE. It's done with apeople. And it'svery EASY. Why is the PS store charging people for it??? read more

Love this place and the boy who helped me last night..... Daniel . I was nervous going in because I didn't know what to expect about my broken phone and how it happened. But Daniel made everything as easy as could be and helped me.So patient, and so kind. He told me he just moved here recently and I hope he stays with the store and the company for a long time. He was very smart and very informative and helped me any way he could! I'm so happy I stopped by and saw him last night. Thanks again Daniel!!!! By the way, thanks for helping me with the Bluetooth in my car!! And.....love the new phone !!!! read more

Hubby got a call to come on down to talk to them, because they might have a newer plan that would save us some money. The first thing that hit me was their recent remodeling. The store has comfy seating and stools placed in front of their desks. Good going guys. It was always so hard for me to stand very long conducting business. Our rep, Javiar, was training a newbie, and doing a good job of it. WTG! Not only did Javiar save us some money, but hubby got a new flip phone, only his second new cell phones in his life! Everyone was so helpful durin g our visit. I'm so sorry that I can't remember each person working in the store last night. I sudda written their names down, but thank you all. :) read more

Had to get a new phone yesterday. Chose this location because of the great service we received in the past. Miguel took care of us today. He made everything go so smoothly and quickly. This will be my preferred location from now on. read more

I came in for a new phone, I did a lot of research and was able to buy the phone I wanted, kevin helped me. I traded in an older model, after a few days I just wasn't happy with my new device so again I returned to get help. Kevin was great at helping me get the device I actually wanted. He is a little opinionated but in a factual way. Overall great experience the manager also helped me with this lengthy process I believe his name is Mark. read more

I had a new unlocked phone and only needed to get a sim card and set it up on Verizon. Service was great and patient. Cost me nothing. Every other customer that came in the store was greeted promptly and seemed to be treated well. Zero problems. After one month I lowered my opinion of the store. The agent in the store quoted me a price for my service that was far lower than what it really turns out to be. My actual ongoing bill will be about 30% higher than I was told it would be. read more

I just had a very pleasant experience at the Verizon store on Ramon and Gene Autrey.My sales rep was Thomas. The first thing I noticed was that Thomas was very enthusiastic and eager to help. He listened to determine what my needs were. He got it the first time. My old phone had a cracked screen and needed to be replaced. He showed me the easiest way to get that accomplished. Then he showed me ways to save money and upgrade my phone. Thomas left no stone unturned and transferred all my data to the new phone. All of employees generally seemed to have a good attitude and enjoyed helping one another. read more

Emmanuel was the BEST! After an hour and a half on the phone at home with Verizon, I came into the store and he took SUPER care of me! Highly suggest these guys! read more

I needed a new phone and, as a digital immigrant, had many many questions. Adrian was incredibly patient and polite -- and happily answered my queries and provided me with the education necessary to use the new phone. I can't recommend him highly enough! read more

Great customer service from Jesse! He was so helpful and patient! Jesse was able to answer my questions and help me promptly and courteously. read more