I have recently went into this location to pay my phone bill and I was appalled by the lack of…read morecustomer service and how The inconveniently screwed up my bill and cause me to have to pay more than what I'm supposed to and how the managers in the company failed to resolve the issue and continue to allege that it is not their problem therefore I am stuck with the situation horrible place of business I would not recommend anyone to go in there staff in store are very unprofessional

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

My guy over here professional, went on 4 different occasions (wine key hits the center of my…read morescreen) gets it fixed and I don't have a glitch/problem with my phone. Recommend 100%

Louis is incredible! This was the second time I've used their services. First time he replaced the…read moreUSB charging port on my cell phone overnight and this time he cleaned the dust and lint out of the charging port that was interupting the charging process while I waited. Pleasant and friendly too.

Dominic is great! I came in just to ask about upgrading and discovered I had options for more…read moresavings. I came near closing and it was nice as he took his time with me and really hooked it up. He's the man!! I left with the new Galaxy S26. I don't have to worry about my friends making fun of me because I had the S20 for ages lol.

PLEASE DO NOT GO HERE you are gonna get tricked and scammed! Me and my husband went here to upgrade…read moremy phone and Dominic was the one who assisted us. While his getting the new phone he was explaining to us that my new phone cost and we agreed. After that He started to install cameras, screen protector, and even telling a story that a truck driver broke his phone because he left his phone on the dash board without the casing that will protect the phone to be damaged by the sun. Then he install the casing! We thought that whatever he was installing to my phone was included then he charged us for extra $350. When we refused to pay his making a lot of drama and excuses that you should have known that this is not included and blah blah blah. First, we are not working at Verizon how we will know whats included and what is not included! If you really care about your customer you are going to inform them not to trick them! Anyway I totally understand why you need to do that because you need to pay your brand new BMW!

SERGIO!!! I cannot say enough about Sergio! I was in desperate need of a new phone & I was lucky…read moreenough to have Sergio help me. I chose a new phone (different brand than my old phone) & off I went. Well, after I got home, I spent too much time trying to get accustomed to the new interface & drove myself crazy. I went back to the store to have Sergio assist me & he absolutely did! We sat down & he answered ALL of my questions, while being SO PATIENT with me. The phone gods knew that I needed a lot of help & I'm convinced that's why they chose Sergio as my savior, lol! Sergio, you are wonderful & anyone that is fortunate to have you help them in-store, will know exactly what I mean!! THANK YOU!

On 6thMobday September 21, 2026, at approximately 10:00 a45m., I went into this T-Mobile location…read morebecause my phone wasn't working. The employee who initially helped me was friendly and helpful. He plugged in my phone, got it working again, and then went into the back for approximately ten minutes. While I waited, I had a quick question about a Samsung smartwatch I was considering purchasing for roughly $725. I politely asked another employee whether she was busy. The manager immediately interrupted and told me she was with a customer. When I explained that the employee assisting me was still in the back and asked whether he could answer one quick question about the watch, his response was dismissive: "You have someone helping you. He'll be back." The interaction then escalated unnecessarily. The manager repeatedly told me not to raise my voice and to calm down, even though I was simply frustrated and trying to ask a product question. When I objected to being spoken to that way, he abruptly told me I was no longer allowed in the store and ordered me to leave. I left without causing a scene, but I was genuinely shocked. I came in for assistance, received good service from the first employee, and was prepared to spend a substantial amount of money. Instead, the manager turned an ordinary question into a confrontation and removed a paying customer from the store. This was disrespectful, unprofessional, and completely unacceptable behavior from someone in a management position. I hope T-Mobile's district or regional management reviews what occurred, because customers should not be treated this way simply for asking for help. I will update this review with the manager's name once it is confirmed.

Been here once before, and couple times at their other location. I'll be back again since they done…read morea great job with my equipment in the past

I went to this place for the first time yesterday after having bought na used Iphone. The person…read moreinformed me that the phone is a counterfeit!!!! Who knew?? Looked perfect and checked out (battery health, IMEI verification, etc.) I am very thankful they were so helpful, even if it was ban news for me. I will be back there (with a legit iPhone!)

I love this place i came in to ask about new line and new promotions that they had going on and i…read morewas helped by stephanie P .I never seen her before but i believe shes new ..she has great customer service and explains everything amazing ..if i had to recommend friends or family members i would tell them to go to this metro pcs ..amazing place .I wanna thank management for hiring employees who really deserve to work in a environment around people.Im simply happy i left with great information.Thanks again

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I've did business with Mohammed in the past and he goes the extra mile for you - Hands Down…read morePersonalized Service , I had a hair line crack at the top of my IPhone 6 and dropped it off - Ran some errands in the area and went back to get it All under 2 hours . very reasonable rates actually the lowest I found . Mohammed your the best - Thank You .

Mohamed is the man! He fixed my boyfriends screen That I was convinced it would be really…read moreimpossible to fix. However he managed to fix it for a super affordable price, great personality, and then he also fixed my phone battery. We are grateful for his help, thank you!

My iPhone 13 looks brand new! Great job replacing both front and back screens!…read more Feels good to use a local vendor instead of the big guys!

The job was done well. Quality work and even tho I didn't have an appointment they nevertheless did…read morethe job. I didn't even have to wait to get in, tho they do recommend appointments. I was treated well. Good stuff all around. I would recommend this business!

I recently visited the Palm Springs AT&T store on June 22 and had an outstanding customer…read moreexperience. Carlos greeted me warmly and took the time to help me select a new phone and service plan that best fit my needs. His professionalism, knowledge, and genuine commitment to customer satisfaction were evident throughout the entire process. I would also like to recognize Sonia, who worked alongside Carlos to ensure my transition was completed smoothly. Even after the store's closing time, both Carlos and Sonia remained patient, attentive, and focused on making sure everything was fully set up and functioning properly. At no point did they make me feel rushed. Their willingness to go above and beyond made a lasting impression, and I truly appreciate the exceptional level of service they provided. Knowing that employees like Carlos and Sonia are part of this store gives me confidence to return for future purchases and service needs. Thank you, Carlos and Sonia, for your dedication and outstanding customer care.

Horrible customer service. Management at this store needs basic training…read more I went in to add one line to my existing account. The employee who helped me added two lines instead and then said she could not remove the extra one. I was charged for a number I never authorized. She also added extras I did not request or approve. I was told only the manager could fix it, and he was on vacation for two weeks. No one else could help. I now owe AT&T about $3,000 for services I did not authorize. I am furious ! I will not recommend this store or AT&T corporate. Stay away.

I spent an hour here this past Saturday switching all my service from Verizon (and the Click Away…read morestore in Redwood City CA , near where I work) back to Cricket. (I wish I had never changed but rotated through a few providers this past year for a variety of reasons). I was paying 96 dollars a month (with taxes and fees) for mediocre Verizon prepaid unlimited. Greg at Cricket signed me up for two lines of Cricket unlimited plus a hotspot for 90 dollars (including fees and taxes). I also picked up a great new LG phone for less than 150 dollars. [My refurbished iPhone 6 from Verizon (that has had to be serviced three times and finally swapped out with another refurbished phone from who knows where) cost $460 and is slow on both networks. (Apple won't even sell them anymore so I don't know why Verizon is still pawning them off on unsuspecting customers).]. Verizon told me that my phone number was my account number which was a bold face lie. Greg from Cricket called Verizon and got disconnected five times before getting an agent who was almost defiant in providing my account number (which was not my cell phone number). The agent then pleaded to keep my account and said that I would be welcomed back if I decided to return. (I think I'd rather eat my tongue or stick a needle in my eye than go back to Verizon, which is expensive, provides poor customer service, doesn't have a better network, and has untruthful sales people in their click away stores). Cricket rocks and Greg is a star in the Cat City store--very helpful and thorough and personable to boot. Avoid Verizon (at least the prepaid) and doubly avoid the Verizon Click Away stores (especially the Seqouia Station Store in Redwood City). When I was in that store Monday with yet another issue with their iPhone, the manager commented on the fact that I had written an unflattering review, which was fine since it was an accurate statement and I was none too friendly to him or Sean, my salesperson. I should have also reminded him that he could have called or emailed me and done a little something to mollify me from the whole variety of issues that I faced ....instead of feeling sorry for himself--I was particularly pissed at paying for a cracked screen on a large iPhone 6 loaner phone that I was given while their tech took forever to not really fix my phone ...Jay told me that if I didn't pay for the crack, I wouldn't get my phone back and that if I didn't like it , I could call the manager myself , who never seemed to be at the store. (My secretary cracked the glass once while we were refitting it in the case, so I've paid 200 to fix screens on a loaner phone. And they charged me the 80 dollars and didn't even fix the phone. Anyway, this review is too long. The takeaway: go to cricket in Redwood City (or even better, in Cathedral City for Gould service from friends staff like Greg.

0 stars if I could. The manager, fernando "helped" me replace a phone that was broken. He was…read moreshady. Could not replace with a free phone, alright. But he sent me an invoice receipt for $105, including a $70 cricket promotion that is clearly running now, and charged me $178. I questioned him and he (Hispanic) had no intelligible answer. Said I could call Cricket. Did, and they reported they're not involved with the store. Although working on reaching a manager. Clearly looks like he overcharged, and pocketed $70- or thereabouts. CRIMINAL ORGANIZATION DO NOT GO THERE.