I have recently went into this location to pay my phone bill and I was appalled by the lack of…read morecustomer service and how The inconveniently screwed up my bill and cause me to have to pay more than what I'm supposed to and how the managers in the company failed to resolve the issue and continue to allege that it is not their problem therefore I am stuck with the situation horrible place of business I would not recommend anyone to go in there staff in store are very unprofessional

From the owner: Switch today & enjoy America's largest 5G network.read more

Luis the owner is very accommodating and very knowledgeable of phone repair…read more He replaced my broken glass on my I Phone within 15 mins and I was back on the road good as new!! Highly recommend!!!

Luis has fixed my iPhones several times. My iPhone 14 wouldn't charge he cleaned out the port free…read moreof charge. I recommend everyone coming here for their mobile phone repair. Louis is the best.

Monday, September 15th a man named Nicky called me claiming he was assigned my business Verizon…read moreaccount. We set up an appointment to look over my account and see how it could be improved. I met him at the store located at 5001 E. Ramon Rd. He claimed there was a special happening in which Verizon was gifting me a new Modem that was faster then the one I had and I would only be responsible to pay for the sales tax. I believed him even though I did not need a new modem. He did fix a few issues with my phone and I trusted him. It was a SCAM! I have been attempting to get hold of him for months. I have called Verizon customer service repeatedly without any success. I am being billed monthly for a device that has a payoff figure of $388 that I only agreed to because it was suppose to improve my speed (which is does not) and was FREE! This is how you lose a customer whom has been with your company for over 6 years. If you are a business owner and fell for this same scam, please reach out to me. I will be seeking a class action lawsuit against Verizon. Spectrum, each year, has come to my store asking me to switch. They have offered me some really good deals and each time I have been loyal to Verizon. I am so disgusted and saddened by what you did Nicky. I hope the "commission" was worth a long term customer.

Great customer service experience.Got a new phone, received an I pad as a preferred customer. Cool…read morevalue for my money.

The moment I walked in I was greeted with great customer service, Chris helped me out with…read morepurchasing my new iPhone 16, transferred my service from old to new phone. It was fast and easy,he answered all my questions. I recommend this store .

I bought one 36" floating shelf that was easy to install. Great hardware and they don't sell it…read moreanymore. All other floating shelves I tried have useless mounting hardware. They also don't sell decent drywall screws. It requires sophisticated equipment and an expert to mount those. Who has that money to waste on some floating shelves from Home Depot. Very disappointed. Not everything at Home Depot is horrible. I buy a be lot of things there. My heart was set on floating shelves.

Great service and got my iPhone charging problem resolved. Started with a quote before I arrived…read moreindicating they would do a diagnostic first and this cost would go to the repair. Took it in when they opened and within a few hours my phone was repaired. Great experience overall!!

I went to this place for the first time yesterday after having bought na used Iphone. The person…read moreinformed me that the phone is a counterfeit!!!! Who knew?? Looked perfect and checked out (battery health, IMEI verification, etc.) I am very thankful they were so helpful, even if it was ban news for me. I will be back there (with a legit iPhone!)

I love this place i came in to ask about new line and new promotions that they had going on and i…read morewas helped by stephanie P .I never seen her before but i believe shes new ..she has great customer service and explains everything amazing ..if i had to recommend friends or family members i would tell them to go to this metro pcs ..amazing place .I wanna thank management for hiring employees who really deserve to work in a environment around people.Im simply happy i left with great information.Thanks again

From the owner: Switch today & enjoy America's largest 5G network.read more

Mohamed is the man! He fixed my boyfriends screen That I was convinced it would be really…read moreimpossible to fix. However he managed to fix it for a super affordable price, great personality, and then he also fixed my phone battery. We are grateful for his help, thank you!

I've did business with Mohammed in the past and he goes the extra mile for you - Hands Down…read morePersonalized Service , I had a hair line crack at the top of my IPhone 6 and dropped it off - Ran some errands in the area and went back to get it All under 2 hours . very reasonable rates actually the lowest I found . Mohammed your the best - Thank You .

Having 'a guy' who can fix phones and other crucial gizmos in less time than it takes to scurry…read moreover to dollar tree and back is more than a luxury. It's like knowing where the secret rave is when you're a kid. The fact that Ronaldo works out of his home makes it all that much more exclusive. The businessman in me appreciates his low overhead, high touch service model, but once everyone knows, I won't be one of the cool kids anymore. So be judicious as to who you share this gem with, k?

Fixed my sons Xbox was ready fast and great pricing! Highly recommend for explaining what was wrong…read morewith it and also has 1 year warranty thanks A1

I'd had a great deal of difficulty trying to get an issue resolved with AT&T's phone support so I…read moretried returning to the store in Palm Springs hoping that Sonia, who had been a great help on a previous occasion, might be there again. It was my lucky day. She solved the problem (well above my head) in less than 10 minutes. I can't speak about the other employees but she's knowledgeable and personable. Highly recommend.

My wife upgraded her Galaxy S22 to an S24. That meant my S21 was sacrificed to the AT&T gods and I…read moretook over the S22. Confusing, and generally incomprehensible procedures (to mere mortals like me!) were required to make all the changes, preserve all information, Apps etc. Far beyond my abilities! It was with great trepidation that I entered the AT&T store at 2465 E. Palm Canyon, in the Smoke Tree Commons shopping center. The store was Iike most other AT&T stores I have been to, except for the relaxed, unhurried and welcoming environment. We were greeted by Lisa, who, when told what my wife's goals were, immediately set to work making them come true! She was a master of the arcane arts, and not only quickly and efficiently made all the changes, but actually gave suggestions that improved on our original goals. We were very impressed by Lisa's skills, knowledge, and professionalism!

0 stars if I could. The manager, fernando "helped" me replace a phone that was broken. He was…read moreshady. Could not replace with a free phone, alright. But he sent me an invoice receipt for $105, including a $70 cricket promotion that is clearly running now, and charged me $178. I questioned him and he (Hispanic) had no intelligible answer. Said I could call Cricket. Did, and they reported they're not involved with the store. Although working on reaching a manager. Clearly looks like he overcharged, and pocketed $70- or thereabouts. CRIMINAL ORGANIZATION DO NOT GO THERE.

Called, got no answer. This was after going to another location in Palm Springs that doesn't exist…read more So I came here and found the store closed at 330pm. Signage stated that they are out for lunch but doesn't give a time back. Doesn't adhere to hours of operation stated on door. Horrible. Came back at 4:09pm and door was still locked. Started knocking on door and finally some heavy set guy came to unlock door. Was defensive on who was "pounding" on door. Not great customer service at all. Cricket, you just lost a customer. Thanks for nothing.