Had a great experience at this location. Went in because my phone had froze up. Nicky was…read moreexceptionally helpful in fixing my phone and setting up a new plan for the phone

The best place to get a phone for your overall grade list. Please understand when I say these…read morepeople know how to get the job done for the record I will be back here for the fact of the value of the prices, value of a selection, and the value of the amazing gratification satisfaction, got up to speed and back on what I needed to do. To be a part of the best net work with these awesome people Mr. Hernandez and to Mike. This one's for you you guys want above and beyond the call of duty man I ain't gotten service because we were caught up in a time loop but now we are back up as of 1:50 PM. We are back up on this beautiful October 27, 2025, but I will be back here to be purchasing my girlfriends AirPods and my AirPods, so be on the lookout for us but I purchased a great product with you, Mr. Hernandez and you troubleshoot it. Great Mr. Mike

Kevin at this store was very efficient in trouble shooting the internet connection on my online…read morepurchase of two devices. He helped me to gain access to all of the download capabilities on my new device and troubleshoot the connection on my phone. Kevin is knowledgeable and highly adept at identifying and resolving any situation at hand.

Dominic is great! I came in just to ask about upgrading and discovered I had options for more…read moresavings. I came near closing and it was nice as he took his time with me and really hooked it up. He's the man!! I left with the new Galaxy S26. I don't have to worry about my friends making fun of me because I had the S20 for ages lol.

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

I had visited this retailer once before and was assisted by an employee who didn't seem to want to…read moresell me anything. I asked questions and he answered with a minimum amount of words, not looking up from his screen much, and not offering alternatives or even suggesting any viable purchases. I left feeling like I had wasted my time stopping to enquire and possibly purchasing an iPhone. I made a mental note to not go back there again. Then COVID closed the Verizon store at The River and at my wife's suggestion, we returned to this retailer. Fortunately for me, Cruz Lefebre was the young man who assisted us in the process of upgrading to a new iPhone 11 Pro Max, switching my wife's SIM card and data to my previous iPhone 7 and clearing her old phone for gifting to our grandson. A lot to be done, to say the least, especially when I have over 2500 contacts--I have a deep, wide network!--and 36 gigs of pics & vids on my old phone! But through it all, Cruz was professional, courteous, knowledgable, patient and personable, all at the same time. A couple of challenges presented themselves in the lengthy process of getting this all done, but Cruz was unflappable... cool, calm and collected every step of the way. My confidence was high in regards to his ability to get it all done in the most efficient way possible. And I wasn't wrong! In our conversations I discovered that he was of an entrepreneurial nature, so I invited him to attend my global network meeting and looked forward to introducing this young man of unique character to my trusted inner sphere of business owners in this community. He attended the meeting and is returning next week, considering membership. He will be a definite asset to the organization if he sees it as a viable opportunity for himself. It's very refreshing to see this level of professionalism in someone of his age--early twenties--and I know this will serve him well in all of his endeavors. Thank you, Cruz, for redeeming the reputation of this Verizon Dealer and for the exemplary customer service.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

Preface this that it is not a review of the DHS brick and mortar office rather an overall…read moreexperience after having an internet connection from Spectrum over 12 years. I just got an email today from Spectrum that my email access was ending a month later after cancelling my internet service after 12 years. I never had a Spectrum email account! Just internet for over 12 years that was a consistent with a 3MB feed when I started with Time Warner at $14.99 for life. Charter takes over and my bill slowly rose to over $41 with no change in service speed or quality. The CSR's were taught to use the excuse that you're getting 100MB now. Bullsh-t. Outside of the few months on the ACP post-covid 19; all my bill did was increase. At an average of $30 a month for 1 years, I paid Spectrum over $4300 to have an email connection for this Hotmail account and internet access. I often felt that I was being held hostage and even when I called to disconnect, a pushy CSR kept me on the phone for a half hour trying to convince me to change my mind with bait-and-switch price offers. My SSI is $1300 monthly and I live in a 55+ mobile home community with rent control. I get my 1080p TV via an OTA antenna and my cell service from a $100 2024 Motorola cell phone from Consumer Cellular for $30 a month. Fortunately, my neighbor has a wireless T-Mobile connection the he lets me use for free. So, until he dies, I hope to never have to hear from, use or ever have to rely on Spectrum for anything ever again.

Best Staff in the world !!! Eyy no cap the energy was well…read moreappreciated We got WiFi and wifey a new iPhone Alma helped out wit the wifey And the staff Bernardo Shawn Shamin Oscar All stars baby

The chick who works there was cold, unreceptive and barely helpful. I paid insurance on a new phone…read moreI am making payments on. My kid dropped my phone in a bowl of water and was able to salvage everything but the mic for phone calls. No one can hear me. She basically told me I was scammed buying insurance from the Boost Mobile vendor at Palm Desert mall and need to go there for resolution. That guy gave me a pamphlet and returned to his personal phone conversation. The price on Boost is right but I am willing to pay a little extra for human assistance and may jump ship to another service. Back to Boost Mobile on Palm in DHS: I told her I couldn't make phone calls to resolve the issue. She said she couldn't help me. Last time I was in this store, the person working was making a call for a customer. She was cold and refused eye contact, tapped her foot on the ground like she was on speed. I told her her attitude sucked. She smiled for the first time and told me to have a nice day.

I really don't understand why desk person didn't even want to come off his chain. It feels like…read morehe's too busy playing or doing something on his computer, and doesn't really care to help. Sorry, service need improvement!

I hope they closed down because they are never there during business hours nor do they ever answer…read morethe phone. The company in general is pretty unhelpful and charges too much for what they offer.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Desert Hot Springs store today.

My wife and I were in Palm Springs for a few days when my computer went on the fritz. I called…read moreJason because his name is on the company (a sign of confidence in ability) He said to bring it in, and I was hoping to get it back in a day or so. He called me within an hour or so and told me it was ready (couldn't believe it) I picked it up and thought that was the end of the transaction, but he called me later that day and asked how it was working (amazing follow-up) He again reached out to me the following day with some helpful information should I have additional problems (it's an outdated computer) I spent my life in the hospitality business and I know exceptional service when I see it. Jimmy

Needed a recommendation on replacement printer for home desk top setup. As usual Jason's response…read morewas quick and helpful. PS is lucky to have him here. Steve and Joan

Hi Desert Computers really took me out of a major hole.Mr. Marcus was very kind and very…read moreprofessional troubleshooting my laptop back to perfect health. Sometimes you really meet good people that surprise yourself. Great prices & good service I truly recommend Hi Desert Computers, for all your computer needs Thanks again Senor Marcus!

From the owner: Since 2000, Hi-Desert Computers has been an integral part of the Morongo Basin and Low Desert…read morecommunities, offering unmatched expertise in Information Technology, Infrastructure Design, and IT Support. With over 25 years in the field, our seasoned consultants are here to assist you.