Had a great experience at this location. Went in because my phone had froze up. Nicky was…read moreexceptionally helpful in fixing my phone and setting up a new plan for the phone

The best place to get a phone for your overall grade list. Please understand when I say these…read morepeople know how to get the job done for the record I will be back here for the fact of the value of the prices, value of a selection, and the value of the amazing gratification satisfaction, got up to speed and back on what I needed to do. To be a part of the best net work with these awesome people Mr. Hernandez and to Mike. This one's for you you guys want above and beyond the call of duty man I ain't gotten service because we were caught up in a time loop but now we are back up as of 1:50 PM. We are back up on this beautiful October 27, 2025, but I will be back here to be purchasing my girlfriends AirPods and my AirPods, so be on the lookout for us but I purchased a great product with you, Mr. Hernandez and you troubleshoot it. Great Mr. Mike

Kevin at this store was very efficient in trouble shooting the internet connection on my online…read morepurchase of two devices. He helped me to gain access to all of the download capabilities on my new device and troubleshoot the connection on my phone. Kevin is knowledgeable and highly adept at identifying and resolving any situation at hand.

Dominic is great! I came in just to ask about upgrading and discovered I had options for more…read moresavings. I came near closing and it was nice as he took his time with me and really hooked it up. He's the man!! I left with the new Galaxy S26. I don't have to worry about my friends making fun of me because I had the S20 for ages lol.

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

What a great place. This location is rather large for a Vetizon store..There is very little on…read moredisplay for such a large store. It almost looks empty inside. They needed a large sign showing where the sign in board was. I did not know they had one. It was just sitting on one of the empty desks. The staff are friendly. Apparently I was waited on by a new staff member. He didn't seem to know much about the procedures to get a quote. Be was friendly anyway, and he finally answered my questions after he consulted the other staff members. I ended up not switching my account to them from.T Mobile, and decided not to trade in my old phone for a new one, they offered my $150 less in trade than.T Mobile did. Nice place though.

Preface this that it is not a review of the DHS brick and mortar office rather an overall…read moreexperience after having an internet connection from Spectrum over 12 years. I just got an email today from Spectrum that my email access was ending a month later after cancelling my internet service after 12 years. I never had a Spectrum email account! Just internet for over 12 years that was a consistent with a 3MB feed when I started with Time Warner at $14.99 for life. Charter takes over and my bill slowly rose to over $41 with no change in service speed or quality. The CSR's were taught to use the excuse that you're getting 100MB now. Bullsh-t. Outside of the few months on the ACP post-covid 19; all my bill did was increase. At an average of $30 a month for 1 years, I paid Spectrum over $4300 to have an email connection for this Hotmail account and internet access. I often felt that I was being held hostage and even when I called to disconnect, a pushy CSR kept me on the phone for a half hour trying to convince me to change my mind with bait-and-switch price offers. My SSI is $1300 monthly and I live in a 55+ mobile home community with rent control. I get my 1080p TV via an OTA antenna and my cell service from a $100 2024 Motorola cell phone from Consumer Cellular for $30 a month. Fortunately, my neighbor has a wireless T-Mobile connection the he lets me use for free. So, until he dies, I hope to never have to hear from, use or ever have to rely on Spectrum for anything ever again.

My experience as a cel phone customer was apalling. I went in one day because I had dropped my new…read moreFold7 in water and I was 'assisted' by a Bernardo that told me to trash it or go to some 'fix it' store somewhere because he could not help me. I thought I had requested insurance coverage but I came to find out that I didn't actually get insurance at all so it was on me to figure it out. Well this clown was of no help whatsoever. I left the store in desert hot springs in tears after asking him if he could bring a chair over as I was in excruciating pain and couldn't stand any longer. He said 'go take a seat over there' adding that he told me he wasn't 'allowed' to pull over one of the customer chairs to his desk so I could see and understand what he was doing with my phone. Next day I returned as I wasnt able to make it to the store in palm springs by 8pm. Well I happened to get a new guy, 2 months of training who saw me struggling to remain standing at his desk while he worked to change my number back to my old phone. He offered me a chair and I told him I didnt want him getting into any trouble because I had been told of the store policy about moving the chairs and that there were no chairs for the customers to sit by their desks. He just looked at me and brought me a chair to which I was shocked! Then the rude guy i had, 'bernardo' actually went and got a chair for the elderly lady he had been assisting with a sale. I am 65 years old and I had been discriminated against by this rude man who I found out had been there long before the newer guy that actually helped me sit by his desk to see what was wrong with my phone. Then the 'new guy' asks me if I had charged my phone at all. Well the first rude guy told me not to bother with that or putting it in rice or any of it, he said my 2000.00 phone, now with no insurance, was trashed!! Well the 'new nice guy' told me different then he touched something that brought my 'trash' phone back to life!!! I was shocked again!! How could this be? Spectrum actually employs such horrid people like this bernardo character and allow him to be the face of service for their company? I was beside myself with anger. The first rude guy brenardo saw me in pain with a cane and in no way offered me any assistance in the store. While the spry old lady had no such visible problems in fact she looked like she was out to play tennis. I've had some serioius blows to my health recently that have left me in this condition. Im not accustomed to feeling such serious pain so I rarely leave the house but thats not me so I try to do things like I normally would but I am met with imbeciles like this bernardo that dont deserve that job and he a huge detriment to their business image if they care at all about that. But I'm guessing if any one reads this that does care about the companys name they might call me before I report it all to the ADA!! They take these things a bit more serious than bernardo ever did! He said I couldnt reach the store manager 'Shahin' (or not sure of the spelling) but I couldnt reach him by phone and surprise surprise it was his day off. So I would have to humiliate myself and go back into that horrid store! I never want to even look at that store only it happens to be right down my street!! Their only saving grace was the newer guy that actually helped me in more ways than one, the chair then attention to my phone, honest attention that is. Not some judgmental snobbish attention and poor attitude I didnt need! If I am up to going back to that hell hole I will but its impossible to get a phone number to call them. As far as being in the communications business I wish I could give them a zero!! I've never been treated so poorly in my life! Let alone by some left wing DEI hire that cant do his only job of doing his job!! They have not heard the last of me!! I hope the top supervisor for the area catches wind of how customers, decades long customers like me are being treated. I only wonder if he does that to everyone that is older, in pain or walking with a cane?? Hmm I wonder if the ADA will like to know of the approved practices there and the discrimination going on when one is less than able to stand for long periods of time and the policy is they cannot offer a chair to a loyal customer. Hmmm well we shall see. Just give me a minute and it will all be reported and investigated they dont know who they just effed with and effing pissed off but they will!!! Sooner rather than later! They will learn to not piss off old ladies with canes that are in serious pain!! If their mama didn't teach them, growing up didn't teach them, well then they can just move aside because its my turn at the bat apparently and this guy bernardo deserves a good strike to his effing gourd!! And he will get his one way or the other!! Karma is a bitch and so am I!! Especially when I am treated like one!! I will respond accordingly!! Best of luck to that place! Its going down! Cheryl G.

The chick who works there was cold, unreceptive and barely helpful. I paid insurance on a new phone…read moreI am making payments on. My kid dropped my phone in a bowl of water and was able to salvage everything but the mic for phone calls. No one can hear me. She basically told me I was scammed buying insurance from the Boost Mobile vendor at Palm Desert mall and need to go there for resolution. That guy gave me a pamphlet and returned to his personal phone conversation. The price on Boost is right but I am willing to pay a little extra for human assistance and may jump ship to another service. Back to Boost Mobile on Palm in DHS: I told her I couldn't make phone calls to resolve the issue. She said she couldn't help me. Last time I was in this store, the person working was making a call for a customer. She was cold and refused eye contact, tapped her foot on the ground like she was on speed. I told her her attitude sucked. She smiled for the first time and told me to have a nice day.

I really don't understand why desk person didn't even want to come off his chain. It feels like…read morehe's too busy playing or doing something on his computer, and doesn't really care to help. Sorry, service need improvement!

I hope they closed down because they are never there during business hours nor do they ever answer…read morethe phone. The company in general is pretty unhelpful and charges too much for what they offer.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Desert Hot Springs store today.

My wife and I were in Palm Springs for a few days when my computer went on the fritz. I called…read moreJason because his name is on the company (a sign of confidence in ability) He said to bring it in, and I was hoping to get it back in a day or so. He called me within an hour or so and told me it was ready (couldn't believe it) I picked it up and thought that was the end of the transaction, but he called me later that day and asked how it was working (amazing follow-up) He again reached out to me the following day with some helpful information should I have additional problems (it's an outdated computer) I spent my life in the hospitality business and I know exceptional service when I see it. Jimmy

Jason Built my PC back in February of 2026, my PC looks and feels amazing. The turnaround time was…read moreonly 2 to 3 days. Us gamers know what it's like to not have your PC, so getting it back fast was a plus. He is super knowledgeable and very professional. Even now if I have questions about my PC, he is very quick in response to answer any questions I have. Having someone like that in the valley is amazing. Thanks again Jason. Check him out for all your PC needs you won't be disappointed.

Hi Desert Computers really took me out of a major hole.Mr. Marcus was very kind and very…read moreprofessional troubleshooting my laptop back to perfect health. Sometimes you really meet good people that surprise yourself. Great prices & good service I truly recommend Hi Desert Computers, for all your computer needs Thanks again Senor Marcus!

From the owner: Since 2000, Hi-Desert Computers has been an integral part of the Morongo Basin and Low Desert…read morecommunities, offering unmatched expertise in Information Technology, Infrastructure Design, and IT Support. With over 25 years in the field, our seasoned consultants are here to assist you.