Raquel was EXCELLENT! ! Hubby's phone died, so we brought in a newly purchased phone to switch. She knew exactly what to do, transferred over all contacts, apps, photos, etc. She answered all our questions. ...ask for Raquel when u go. Yay!! read more

Today's experience was the best! I recommend this store and give it a 10 due to the energy, environment, friendliness, location, cleanliness, but most importantly Omar's customer service skills. He was kind, knowledgeable actively listened, and was extremely patient which are all qualities every store should have. Omar along with Raquel are two valuable assets and amazing individuals to your company and location. I will continue to come to this store and recommend it over and over. Thank you both, I left a happy and satisfied customer. read more

I really recommend Raquel. She helped me when I traded in my iPhone 13. She was super patient. I have a toddler so not everyone is super patient or friendly when I bring in a toddler. She was super professional and friendly as well. I was there quite a while and felt bad but, she didn't mind at all. I really appreciated it. I definitely recommend her and this location. read more

My wife and I came into this store to get her a IPhone X and to get myself a Apple Watch. Bobo was awesome with everything, he has a very nice personality,he helped us with the required info that we asked and was very nice. He also put the screen protector and case on my wife's phone. We had to order my Apple Watch due to them not carrying it in the store,But that's ok I still got the one that I wanted. I recommend anyone to come here and talk to Bobo or Christopher and they will hook you up. read more

There's 2 new guys I guess Idk what happened to the old ones but they're slow as fuck ! #irritated

The Manager handled our transaction in a timely fashion while delivering excellent customer service. if you're setting up a phone i highly recommend coming here. They are very attentive and knowledgeable read more

I've come three times at 7:30 and they are always locked up and closed by this time. Change your hours if you aren't going to be open. Ridiculous. Called ATT Corp , they had no idea why the store is closed. They even tried calling themselves. read more

Worst customer service ever . Management and all reps need to go back to training . Call and find out for your self . Reps playing on the phone hanging up picking up and even say stop calling we are busy and we are on the other line no customer skill . On answer employee said what WHOS this .... up on answering . Asked for his employee I'd and kept hanging up read more

The Manager Donny is the best. This location/store is the ONLY AT&T store that I would go to. His professionalism and his easy explanations on what is happening is the best. I have and will continue to visit this store. We have been in this store 3 times and have NEVER walked out unhappy . read more

Cool little store very friendly always willing to help. I will definitely go back if I'm in the area again. read more

AT&T Store - Mobile Phones Near Me - Moreno Valley, California

This is the best AT&T store I've ever been to! I can't remember the name of the man who was assisting me when I came in, but regardless he was amazing. I came in to upgrade my phone and he made the process so simple and easy. I was out in half an hour all while he was assisting other customers in a timely manner at the same time! What a legend. I will definitely only be coming back here from now on. read more

Went in on Saturday & there was 3 other parties waiting. Kobe handled the crowd with grace in a friendly & professional manner. I purchased an iPhone 13 and will be back because of the excellent customer service by Kobe. read more

Amazing service from Christopher! He made it so easy to switch from Sprint over to AT&T! Best store in Moreno Valley, super helpful with all your questions you have! Thank you!! read more

Christopher (CHRIS) has been a tremendous help! He was really excited about answering and helping us with all our endless questions! He was very patient with us and very cool and friendly at the same time! He is the best! Look for him! read more

Thank you so much Myranda for helping me out with my phone, customer service was absolutely amazing!

This was the first time I've gone into an AT&T store and did not get talked into spending more money than we had already decided to spend. Donny walked us through the whole process of upgrading our phones and even gave us extra tips to ensure that the process went correctly. Great experience overall! read more

Quick fast reliable service very friendly and patient I will definitely go be going back to this location all the reps including the manager are great the location on Frederick this horrible and if you experience what I experienced do you know of the location on Marino Beach Drive is definitely the best AT&T store to go to in Moreno Valley. read more

Christopher was very helpful on setting up things on our account. Be sure to look for him when you go visit.

Aísleen Jáuregui she was very helpful and excelente costumer services , she answer all my questions , I will come back for more upgrades and purchases. read more

Great customer service and great deals! Made upgrading easy! Thank you! Frank the manager helped out so much.

Outstanding customer service! Jeff was very helpful, knowledgeable and most of all patient. I would highly recommended this store. As a single lady without the understanding of the newer technology, Jeff made the whole process so effortless and made me feel comfortable and confident with my upgrade. Thanks, Jeff! read more

My husband and I came in since he wanted to get a new phone and we were greeted by Bobo and were helped after about 15 minutes of waiting. Since the start he was very helpful and friendly. He made sure we knew about all the deals that were going on and he was letting us know about how much we were going to end up paying. He made conversation and had a positive attitude which always makes an experience even better so thank you Bobo! Very happy with your service today! read more

I needed to activate my new phone and AT&T was where I wanted to go. This location was very convenient and Jeff was very friendly and helpful with all the questions and concerns that I had! Best AT&T service I've received to date!!! read more

Chris helped us out and was fantastic! Thanks for all your help, and hooking it up with some sweet deals!

The people at this store are very helpful, patient and friendly! They solved my problems with my account. Aimee helped me and was excellent ! Thanks read more

Came in today with my husband to add 2 lines for our kids. We had Jeffrey help us out. He was the best!!! He was very patient and kind with our 3 year old. Answered all of our questions. We will definitely be coming back for future upgrades read more

If I can give 10 stars I would. Chris was very helpful and made my visit very easy and fast. I highly recommend this location. Everyone was very helpful, I was in and out. Definitely going back to this location for any future services (: read more

Best customer service in town The people who work in the store Took the time to answer every single question . At the end they made me feel good with my purchase. read more

My experience with this AUTHORIZED RETAILER has been one of the most confusing and frustrating customer experiences I've ever had. The rep (ALBERT) at the store lied to me and sold me the wrong phone (needed 5g, was sold iPhone 11 that is not 5g). When the iPhone 12 was released I went back to the store to fix the issue. The manager then took the 11 back and was supposedly ordering a BLUE IPHONE 12PRO. What came in the mail was a standard 12. When I went back to the store to try to get the right phone the manager kept me in the store over 2 hours trying to fix is ordering error. He was instructed by ATT support that he needed to "eat the cost of the phone and start over" to fix his errors. The manager lied to me and erroneously advised me to send the phone back when I heard what he was told. It is now March 2021 and I'm now being told by ATT loyalty that this retailer held the device to avoid a negative impact to his commission. EXTREMELY UNETHICAL and sketchy. NEVER USE AUTHORIZED RETAILERS!! read more

Bought my mother a s9+ for her birthday all of the staff here are a pleasure to deal with and make buying a phone very easy and a fun process big thank you to Bobo for helping us with our purchase read more

I was paying ridicules amounts of $$. This kept me from upgrading my devises. I walked in and was immediately greeted by Karla. Trust me, if there is anyone in there to help me, I'm glad it was Karla! She conducted a thorough review of my account. She them proceeded to advise me that she can save me $$ with a new plan vs the grandfather plan I currently have. She adjusted and corrected insurance fees. Set me up for Auto-pay. Karla applied discounts that I was not taking advantage of. She was very detailed in explaining the new plan and expenses. At the same time Rishad (Store Manager) came over and acknowledged me not as a customer but as a guest. Rishad continued to stop by and have conversations as Karla was reviewing the plan. I have shopped at other ATT stores and this store by far has been the best experience I have come across. What a remarkable team, true leadership from Rishad and the true care and concern by Karla. At the end I save a lot of $$ and I was able to upgrade my phone to the 11 Pro Max and my iWatch to the 5th gen, get a new case and screen protector. I will continue to be a trusted customer of ATT not only for their service and products, but mostly because of Karla and Rishad. Thank you, I will see you guys soon..... read more

Came into the new store here on Moreno beach. As soon as I walked in I was greeted by service rep Brittany and store Manager Jeff. I received excellent service and all of my needs were met. I would recommend coming into this location. read more

Stopped by to get a case for my new phone. I was greeted by the mgr, Donny, who was extremely helpful and informative and did not try to sell me the most expensive case or other things I did not need. As long as I have AT&T as my carrier, I will only come to this location. AT&T should send all their customer service staff to this location for training. read more

Stopped by 30 minuets before close and Fransisco took complete care of me. Worked super fast and helped out everyone in the lobby before closing. Went above and beyond with service helped me and my mom set up both our IPhone Xs and helped us get out back ups off the cloud. Best service I have had at AT&T ask for Fransico read more

Honestly it was a waste of time coming to this store no help what so ever. Right when I came in no one greeted me and all employees were too busy on their phones. Even one employee was eating. I wouldn't even give this store a one star. Better of going to a different AT&T store. read more

New location here in MoVal. Really glad I stopped in here. Was not crazy busy like other locations. The staff was all super friendly and helpful! read more

Great customer service, my situation was complicated. Jeff was extremely patient and helpful. I recommend this store.

I received great customer service. The manager helped me complete my entire transaction and took the time to go through my bill to help me save where I could! read more

Visited this site and spoke to the Associate named Prentis. He was very customer service oriented and information he did not know about, he took the initiative to find out. This is a very clean and organized NEW AT&T location that opened this year. I will totally recommend clients to this location. Cheers! read more

walked into the store and prentis and brittany helped me and wife out. they were very helpful and will recomend them to my family and friends! read more