Javier went above and beyond to help me replace my phone. I ordered a new phone for Christmas but it kept glitching. It was clear I got a lemon. Javier tried everything and it came down to replacing my brand new phone with a new phone (doesn't make sense but ok!). The manager Bobby also helped with the process. Great customer service through and through. PROS: friendly staff CONS: somewhat long wait times depending when you go read more

The worst Customer Service I've ever experienced! I was expecting a straightforward resolution for a trade-in value for a Phone that I was promised. Instead, I was treated as if I was a thief by Manager Michael and rep Ethan. What was most disturbing was Manager Michael's behavior, threatening to call the police on me for allegedly "snapping" my fingers at Ethan, which was a false accusation. It truly felt like he was abusing his power. I posed absolutely no threat to anyone, and there was no justification for him escalating the situation to that level. Customers deserve to be treated with empathy, dignity, and respect especially when the clearly advertise promotion is not being honored. After 20 years of being a customer, I really hope AT&T takes this complaint seriously. read more

These sales reps are stupider every time I go in there The manager will tell you one thing pass you off to a Rep the Rep comes back with some other bullshit. That's a different price and then acts like you don't know you're talking about read more

Awful Experience Ever!!!!! Had Chris as my consultant. We have been customers for over 8 months have WiFi and phone lines with you guys. We come in with horrible connectivity no service and WiFi is so blotchy. Well let me save anyone some time if you live by march Air Force base in Moreno Valley apparently we don't get service out here but they were so quick to sell us the service!!!! Chris's response was call customer service sorry can't help you... as the manager was standing in the back on his phone smiling and smirking us. Yes we were complaining but we're very calm and respectful. I'm sorry but as a manager or anyone in customer service the goal is to find and fix the issue and ACKNOWLEDGE but none of those qualities were enforced! Worst location worst phone company and we have over $200 a month for this crap service. Then we call customer service and it's a 2-21/2 hour wait for a call back!!!!! I'm done and will pay whatever I have to to get out of this service! Funny how Chris even said yeah I'd leave AT&T it wasn't like they were trying to keep our business and made me feel more less of the valued customer I was! I'm done!!!!!!!! Chris clearly needs to be retrained! read more

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful. I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores read more

1 star is way to much! I came here to get 7 new lines, i was transferring 3 from T-mobile! I came here on jun of 2025 and to this date i still have problems with my bill! This is the worst experience on customer service! Don't come to this store , I feel they just used me to get more money for themselves in commission! I am getting stock with a bill of 1521.99 per month when they told me i was going to pay like 300 dollars per month! They have call so many times to customer service they keep hanging up and giving me different numbers to call! The person the help me was Diana and I feel used by this lady! Do your self a favor and don't go to this location! They really need a new manager because she wasn't able to help me! read more

I came into this location as a younger business owner looking to open a business line, and unfortunately my experience with Hanna was very disappointing. From the moment I walked in, she was cold, dismissive, and made me feel judged based on my age and appearance. This is something I've dealt with often as a young entrepreneur, and I was hoping for better treatment here. She incorrectly told me I already had an application on file when I did not. I even called customer service while in the store, and they confirmed no previous applications existed. Later, I found out she had actually entered my application incorrectly, which wasted my time, delayed the process, and forced me to spend the rest of my day cleaning up her mistake. When I brought this up, the manager excused her actions by saying she "felt" there was something wrong with the application, but the reality is her error and lack of professionalism cost me both time and money. As someone trying to grow a business, I expect accuracy and respect--not dismissiveness and mistakes. This experience has made me rethink whether I want to do business with AT&T at all. read more

I went in for Mothers Day wanting a new plan/ new phone. I want to start my review off by saying, I fully appreciate wonderful customer service when it is given. Melissa from this location was absolutely wonderful. She was so patient and so informative. Not only that, she was completely thorough with all of my options.. so, thank you, Melissa. Your customer service was by far outstanding. read more

Ricky was extremely helpful. I am a new AT&T customer and I was very satisfied with my experience!

Chris, the salesperson was extremely helpful and knowledgeable. He made sure that everything was explained to us, the different phones, the plans, the promotions, and even the details of what to expect in our upcoming bill. He patiently answered all of our inquiries. Also, the store manager, Bee, was also awesome. No wonder she has an amazing team in the Frederick, Moreno Valley location. We have ordered our phones and we will be back to the store to pick them up. I do hope we have the same great experience again. We will be ATT loyal customers for life! read more

Horrible service! I upgraded my phone with Melissa and she ordered the wrong color, added a variety of services and insurances I specifically told her not to. My bill for my one phone went up $50!!! The men in the building play entirely too much. They need to learn when it's a good time to joke and when someone doesn't have the time to play. It took 3 months to figure out my bill and get back to what it was suppose to be. You can imagine how much money and time I lost. DO NOT RECOMMEND. read more

You know they have messed up our accounts before big time, however, loyal that I am with AT&T I went back to this place initially to get a replacement of my IPhone PROMAX 14 camera protector. When I went there in person I specifically told the lady person (Yes! I know her name) I came in because the camera protector has a hole and it's dangerous. Every time I reach for my phone I feel the broken camera protection glass. Also, my screen protector is broken. Both have lifetime protection. The lady said that they do not have the screen protector because it's an older model. LoL! I just bought this phone last year, so I said okay. She then said we need to go online so she did. I mentioned a few times I need 2 replacements one for the screen and second the protector for the camera is broken too. She said I put in both replacements. You see I took her word for it. A week had passed and today I got a package from Zagg. To my display I only got the screen protector replacement and did not receive the camera protector. I called AT&T Moreno Valley and told another lady what happen she said they don't deal with the replacement and I just wanted to see if the initial sales person put in the paperwork for the camera protector replacement. I'm so annoyed cuz you know what I ended up upgrading my son to an IPhone 15 PROMAX the same day I was supposed to just get a replacement for my screen and camera protector. Overly annoyed cuz I'm told I would have to go back to the AT&T store of which I really have no time to do so. I also tried to do the replacement online and I'm having a hard time. I just don't have any luck with this location. I need a new IPad and was going to buy it there. Been a loyal AT&T customer for more than 2 decades. read more

AT&T Store - Lifetime Replacement Program! - Mobile Phones Near Me - Moreno Valley, California

Came here to make some changes it took 3 hrs! Yes Three hrs. Does it normally take that long I don't think so however I did get it all taken care of! There was no wait time I came in and they took that long to do their job! I gave it a 4 star only because Diana took care of me after the first person wasn't sure how to do it. read more

AT&T Store - Lobby - Mobile Phones Near Me - Moreno Valley, California

My mother needed assistance, transferring information from her old phone that needed to be replaced to a new phone that she received from the protection insurance plan that she has on her account. An employee there by the name of Ethan was helping my mother, but her new phone needed an update. He told my mother to call for him when the update was finished. The update finished and my mom called for him, but noticed that he had both his ear buds in and wasn't paying attention. My mother decided to give him the benefit of the doubt and waited roughly 40 minutes. When she figured out that he wasn't going check up on her she decided to leave. As someone who has worked in retail/sales for more than 10 years this is unacceptable. read more

I wanted to leave a positive review because I've been using this store for over 5 years and they've always taken good care of any customer service issues and phone issues I've had. They are friendly and professional and always solve whatever problem I'm having. Whether I need to switch lines, borrow an upgrade from another line on my account, or just something simple, they always help with a smile and efficiency. I'll be coming back in the future! Thanks again! read more

i came in with issues caused by another employee, and Brittney and Ethan went above and beyond to help. they are single handedly putting all of AT&T on their back. id rate 10 stars if I could read more

Went in to switch to First Net and deal with a couple other issues and was helped by Brittanee and she was so helpful and determined to fix the issue I was having! Amazing customer service which is rare these days! Would definitely recommend! read more

The only reason I am going to give them one star is I need to write about my bad experience. I signed up for Direct TV. I specified to the sales person that if my package had local channels, obviously, she only wanted to sell, she said yes. when we connected everything we realized that there were no channels for which we had asked. I think they have to be more professional, not just trying to sell treat customers as you like to be treated not just as a number!! read more

The main manager at this location (Jose) keeps going above and beyond for me. He noticed how I got screwed over by a retail location and takes time out of his day to sit there and get on the phone and help me get this resolved. Highly recommend this store simply because of Jose. read more

I have been having problems with my phones and internet since I switched to AT&T. My phones stay overheating so I went to four different stores and they don't want to fix the problem. I had WiFi for three months and it went out three different times. They are claiming that I messed with the router which is bs because it went out on its own. The technicians don't want to come out again. AT&T is the worst company out there. I don't recommend buying phones or internet from them . Save yourselves the headache that we get with this horrible company read more

AT&T Store - Not working router!!! - Mobile Phones Near Me - Moreno Valley, California

I walked into the store and Ricky was incredibly professional. I just want to say Ricky your customer service is absolutely incredible! You are doing a great job! Absolutely superior! Keep up the good work! read more

If I could give zero stars, I would because this place doesn't deserve the rating. Bobby, stay away from that guy. He's on a power trip 100%. Bobby was the person who helped me. I called prior and spoke to someone over the phone (who was super nice and friendly). I let him know that I was in a hurry and needed a phone because I was not from here. I asked him if I'd be able to purchase a telephone and then mail it back (like I have done countless times via online) he said that wouldn't be a problem at all. Normally, I would have purchased a phone online but the at&t service wasn't working at the time. I walked in and had to wait for about 15 minutes, no big deal. Bobby asked me what I was there for, I told him the situation I wrote about above, told him which phone I wanted and explained that I was needing to get in and out as quickly as possible. He then responded and asked which upgrade I was doing. I responded with "I'm not sure, I have this phone that's almost paid off that I have qualified for an upgrade with". He then asked me which upgrade and blurted our some plan that they have I guess. I don't work for the telephone store so I have no clue what he was talking about. He should have taken a second to explain the differences between the upgrade options. He rolled his eyes and sighed at me for not knowing what upgrade options there were. I then verified that it was ok to mail the phone back after I was done with the data transfer. He got a real huge attitude and said "what makes you think you can do that?" I seriously was shocked that this came out of his mouth. I then explained that I spoke to 611 and someone here in the store about doing that and he the asked for their names, to which I didn't have. He told me "well guess what, you got the wrong information." I got irritated and told him that if I couldn't do this that I'd leave and make a purchase online at a different time or with a different carrier. This guy then says "I'm going to ALLOW you to bring this phone back to me." ALLOW!? What is he, some kind of failed cop who thinks he holds the keys to the cellphone authority?! Come on man, get a grip on reality and on your ego. He then took my phone and inspected it like I was trying to trade in some piece of garbage. I explained that the phone was relatively new and was in excellent condition. I took off the screen protector to show him that it was in great shape. Bobby asked me if I wanted gold green for the phone selection to which I looked toward the displays, only to see that they were all missing. I then looked back at him and said "I guess Ill take green?". Then I made a comment about all the phones being gone, he responded and said "I don't care, they aren't mine. " This bothered me because I'd expect him to take a little pride in where he works, especially as he's selling me a device. I told him that he should take pride because missing displays directly impact sales, which impacts labor, which 100% impacts him as an individual. He clearly didn't like hearing that told me again that he didn't care about it and then he began to rush me though my purchase. Bobby didn't explain any costs to me, any options available for the phone, and rushed me though the signature pages about my options. I was trying to read what I was signing and he kept saying "It just says this...." Needless to say, this was 100% the WORST experience that I've ever had at AT&T and I've been a loyal customer for 15 years. Cingular was my carrier prior to AT&T and I've never been treated like this, anywhere across the United States. read more

Thank you Faith for helping me! Been coming to this location countless times due to my account having issues apparently. Dealt with pretty much the whole store and it all started with their last manager who thank god doesn't work there anymore. Long story short my issue finally has been fixed! Thanks Faith once again!! read more

Horrible customer service. They deserve ZERO stars.... I came in here on my way to Palm Springs to buy a mifi for my business account and was told it would be a 15 min wait, ok. 20 mins later Nancy (assistant manager) comes to help us then says she'll be right back, 10 mins 20 mins 30 mins and I finally ask another employee where Nancy is. I was told that her manager made her take an emergency phone call, so the store manager Drew makes her take a call but couldn't come and help me or let me know something is going on. I should've looked this location up on yelp before even coming in here. I will never return to this location nor would I recommend it. I'm writing this review as I sit here and still wait, only because I need a mifi for business today. Elida finally helped me at 1:20 read more

AT&T Store - Mobile Phones Near Me - Moreno Valley, California

This store frustrates me I swear. Every time I've been here it's been trash and today I gave them one last try and I'm done. I called in to see if they had the 2nd Gen AirPods Pro and the guy on the phone went to check. Came back a couple minutes later saying they had a couple in stock. I was 5 min down the street from store and went straight there. I walk in and give my name to the guy with glasses and tell him I'm the guy who called in about the AirPods. He asks for my name to put on his iPad and said I would be next in line. I'm waiting for 20min in store as I see people that came after me get attended. By the time they got to me another guy said they sold both of them earlier. Then the guy just simply said he didn't know and just stood there looking scared. Didn't say anything else just stood there saying idk. Didn't even bother with the manager as I read other reviews. Corporate need to overhaul this place. #UndercoverBoss read more

This has been by far my worst experience. The people here are not transparent and will sell you the dream that you are getting a deal , however they are just trying to make a commission check. The managers Paul and hector do not provide great customer service. Paul insisted i was getting a deal by signing up for direct Tv and quoted me $50 more than what i was quoted after Melissa dropped the ball on my account.Melissa was supposed to assist me in getting off of my moms account and on to my own. This is now my 6th time at this establishment and it is still not resolved. She set up and ran my credit for a business account and never set up what i was there for initially. Also if the managers claim that they will call you back, don't believe it. I never received the call from Hector. Just overall very unprofessional. I will also be contacting the store distract manager as a result of my horrible experience with this location If i could give this place negative stars i would! WORST EXPERIENCE EVER! SAVE YOUR TIME AND MONEY AND GO TO A LOCATION THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS. *update* i asked Paul for the area regional managers number and received a non working number read more

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Maria, the store manager to this AT&T is VERY UNPROFESSIONAL! I am extremely disappointed with my service! She is very rude and is NO HELP! I highly suggest not attending this store unless you want to be screwed over! read more

So, it turns out that when you get satellite DirecTV, you do NOT get all your channels on the app to use on those "20 devices" at home , including the Dodger channel. So I guess our sales person lied and his salesman buddy does NOT watch the Dodgers while he is camping. I'm sure they will argue what they promised us, but we know what they told us and they know it, too. We are cancelling our service. read more

I have been an ATT customer for over 20 years, and my experience at this location had me contemplating going else where. I went to this location to buy an iPhone 14 pro max. The sales associate was rude, standoffish, and seemed like he would rather be elsewhere. I asked if they had the phone in stock, and he explained that he could not tell me until my purchase was complete. I expressed my concern that I was going through that process not knowing if they had the inventory would potentially leave me needing a refund. He said they had had a lot of theft and, therefore, could not tell me if they had the phone in stock and that it would require opening the safe to look. I informed him I was not trying to steal the phone and didn't want to pay for it, not knowing if they had it in stock. I asked for the manager, who rolled his eyes at me when I expressed my concern. It is a lot of money to pay when we don't even know they have it. He said, "sorry, that's how it has to be, and if they don't have it in, a refund will be issued in 3-6 weeks" Were they trying to scam me? This does not sit right with me. read more

Manager Maria & Ricardo W. were beyond OUTSTANDING!!! We went in today to fix some problems that ATT's customer service phone centers could not. Extremely pleasant duo and got all our problems taken care of fast and with a super friendly demeanor. I see this store doesn't carry a great rating, but please make sure if you do give it a try, ask for Ricardo and/or Manager Maria You'll be soooo happy you did. Thanks you two for an amazing experience through a crazy ordeal. read more

Omar went above and beyond to help my mom tonight. He was so patient and found a solution to her phone issue. I just can't thank him enough.

They will scam you! Maria and Brittney handled my switch over from T-Mobile to AT&T they overlooked something on my device and promised me $1000 trade in, they went back on their word even though it was their fault and laughed in my face and refused to fix the situation, I'm now stuck paying off my old device with T-Mobile on top off 300$ on the new device I got from at&t that I was promised no payments on!!! They are scammers and have no remorse for how their mistakes affect peoples life or money read more

We had Dan helping us out, and he seemed like he wanted to be anywhere but there. He was being very stand-off ish and wasn't helpful at all. Not sure if he was having a bad day or just didn't like us. Hopefully he doesn't treat every customer like this, because they might not have the patience that we did. read more

The girl who was checking guests in took a guy over me when I was there before him.. then she took a another person that also came after me. She seemed annoyed to help me and did a typical thing and helped a guy. Waited the store for like 45 mins with no help. I was going to buy the iPhone Mac Pro but took my business to Verizon! Poor customer service! read more

I was helped by Manny (if you would even call it that) and his customer service skills were practically nonexistent. I'm happy to have taken my business elsewhere. Peep my Best Buy review to see a much better option read more

Misinformed me about package and lost all my contacts that are now iretreiveable. Sold me extra crap, and i won't go back. Sold me the phone I wanted on the 18 month next plan after I stated I wanted the 12 month. Tagged on a WiFi hotspot like device for 99cents and said it was the only way to get the discount, which, they put on a "Isis" electronic wallet that I won't ever use because its insecure and unproven technology. And misinformed me about the wireless hotspot not pulling GB from my plan which it does, after explicitly stating it doesn't. They lost my contacts from my old iPhone saying they didn't need to use the transfer device in which I slecificaly asked if he needed to and say they don't. So now my old phone is erased and all contacts lost because they were supposed to use it. Overall a pushy sales environment for packages and add ons....Home security and not signing you up for the package you wanted. Safe to say AT&T treats customers of 7+ years like this, I wonder what the other carriers are like.... read more

Long wait & poor customer service! My relationship with at&t of 15 years is now over! Your bad customer service and rudeness of this branch is amazing! I don't know how corp. tolerates this. The manager is aggressive . The employees are mean! read more

:( need more workers took too long to write our name down then after writing our name we waited another 20 minutes. but Andy at ATT was great. Thanks Andy you get 5 stars. read more

AT&T Store - Security is dosing off. - Mobile Phones Near Me - Moreno Valley, California

Unbelievably awful! Christopher wouldn't return my calls after he sold us two iPhones 6S+. Then I called his manager, who also promised to return my calls but never did. (Finally some nice lady in Customer Service via 611, answered my questions of what exactly I was charged for. ) I wouldn't even give them one star if I had the option of giving them none. Horrible, horrible experience. read more

I ordered a new smartphone by telephone, but received the wrong model 8 days later . I was advised that since I needed help setting up my phone and transferring data that it would be advisable for me to visit an AT&T store. I resigned myself to this after much thought as AT&T store customer service is always rated so poorly. To save myself a wait there I decided to call and make an appointment. I called the store, only to receive a message stating that their customer service staff were helping other customers. I was given a choice to be connected to a national telesales agent. That's it, nothing else. I waited on the line, hoping to hear some other option, but only rec'd the same recording about the staff waiting on other customers. Finally, the system said a cheerful "Goodbye" and hung up on me. Does this sound like a company who is thankful for my business? Or, wants to be of service to a potential new customer? Big business is too big for one small customer it seems. This customer has been an AT&T consumer for over 10 years, always paid my bill the day it was received, and who tries to practice the Golden Rule. I'll soon be looking into new service with another company. You know, it's sad, in past years business owners read their reviews and cared about what customers thought of them. They said "I'm sorry". They said, "I/We made a mistake". Corporate big business has no top dog, just Boards of Directors who keep tabs of their money, and nothing else matters. They forget that God is in charge and will be reviewing their behavior when their time comes. It's called "What goes around comes around." P.S. After reading all the negative reviews about AT&T, why are you folks not moving to another company? Don't be foolish, there's always better service out there. And if there isn't, continue to move on 'til you encounter the good guy. There's always hope. read more