With all the online shopping it's nice to get into a sporting goods store and feel the product before purchasing. The store still has a great selection and deals. The service was also good for a weekday. Keep up the good work. read more

Worst Customer Service! I am very disappointed with the way the manager runs the store. I stopped today 09/23/2025 about 12:10 PM to shop for trail shoes, I found a sketcher shoes that did not have a box, size 13, and marked as $44(Clearance). I went to the cashier, a friendly young black lady to pay for it, I had a coupon with me for 10% off even on clearance items, the friendly young cashier apparently is new and does not have much of experience in handling coupons, she asked the manager of the store about how to handle the transaction. The manager of the store told the cashier not to accept the coupon, I asked the manager for the reason of not accepting the coupon, and the manger told me that the coupon is not valid for clearance items! The coupon stated that clearance items get 10% off. I guess the manager of the store want to show the friendly young cashier that she is the one with the ego and her say is the final word. I am puzzled, all the cashier had to do was to ring the sale, and to scan the coupon to see if the computer will process the 10% off, it does not need a genius! I am very disappointed, the young cashier is not properly trained to execute a simple transaction, and a female manager that put her ego on top of everything instead of seeing what is best for the store, and that is to SELL, and what is best for customers and that is to BUY. I left the store, without buying the shoes! I guess I'll check on Amazon.com! Thanks for reading. read more

Big 5 Sporting Goods - Coupon not honored by Store Manager! - Sporting Goods Near Me - Moreno Valley, California

So Andrew decided to say I didn't purchase items same day when the date on the receipt showed otherwise he got upset. Changing his mind bobbing his head pointing a finger stating he would not do the return even though tags are on and unused. I'm not sure if I'm upset or confused as to why h he was pointing and bobbing his head. read more

Big 5 Sporting Goods - Gloves with tag unused. But not to Andrew the bobble head. - Sporting Goods Near Me - Moreno Valley, California

I have a special needs kiddo who did not like trying on baseball helmets and was very upset. Did he get vocal? Yes. Was it loud in the otherwise silent store? Yes. Did we get treated like crap for it? Yes. Did they stare my son down and shake their heads at him? Yes. If you have a special needs kid DO NOT BRING THEM HERE. The girls at the register are mean spirited, rude, and karens. read more

Manager Nathen has no knowledge of the stores policy. He also refused to scan my coupon , piss poor customer service . I can probably train a monkey to do a better job. Because of his actions I will probably never shop here / Moreno Valley location again read more

Big 5 Sporting Goods - Manager with no experience / customer service - Sporting Goods Near Me - Moreno Valley, California

Trusty Big 5. When you in a pinch because you waited till the last minute for an event, you can always count on them to have something for your needs. It may not be a big store with a lot of options but they have just enough of everything to take care of your needs. Whether you're going for the current seasons sports, camping, hunting, fishing, active wear, shoes, snowboarding and many more activities, they got you covered. Yes you can go to one of the other bigger sporting goods stores but it's nice to have the small town feel/smaller store to get the basics that you need. Whenever I come here I never have any issues. Now just make sure if you need to return something you have your receipt. They will give you the store credit if you do not have a receipt.The store is always neat and organized when I walk in. There is always a nice sale on something. Customer service is good. read more

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Good Customer Service. I basically called all of Moreno Valley looking for hand warmers. They were sold out literally everywhere , but good ole trusty big 5 I called and spoke with Dave. He went out on the floor and searched for the hand warmers and found some for me. I came in a bit before closing to pick them up and he got them for me in no time. I ended up with a pack of hand warmers and definitely happy with my experience there. read more

Great staff! Took time to talk to me and help me understand what I desired to understand. Was right about the recommendations and suggestions. And even was gracious enough to show me how to get discounts. read more

first time coming here and the store was nice and clean but there was one worker that stood out and it was isaiah working in the shoe department. he was amazing with helping us find a pair of work boots, super understanding and helpful especially since there was a lot of people he was helping even with the crowd he managed to bring us some shoes he thought we would like giving us great recommendations! i would recommend coming here! like i said super clean store and amazing customer service! thank you isaiah!! read more

Don't pay attention to the frustrated people reviews. Big 5 is the best and most well priced sporting goods store I've ever seen. Amazing selection for shoes, team sports equipment, tape for racquets and every other sport. They're awesome. I always am shopping there. read more

They told me they opened at 11 on the phone yesterday.I get there at 10 And they tell me they changed there hours and opened at 10 ???? And the pools were sold out that's why I called before ! And they had a pool in front that was sold ??? Are they holding it for there friends and family ! Calling corporate!! read more

They close at 7:00pm due to this coronavirus. Thank you guys for staying open through these difficult times that society is dealing with.

I needed a pair of dry shoes from the rain and the ladies helped out nicely.. Open till 8pm on Xmas eve... Super friendly girls staff and pretty too.. Thanx again ladies read more

Very bad customer service. If you plan on buying something big or heavy plan to bring someone that can help you carry and load the item or items because you will not get any help here. read more

I have to say this is now my favorite sporting store forever. thanks to Raymond his professionalism and patience with me is amazing! thank you so mich read more

Service was AMAZING, the person helping with the shoes was very helpful and courteous. Props to the closers, and thank you for being so helpful and nice! read more

Came here to buy a shotgun and i had to call the same associate EVERY single time i want to see the prices or have a question about it or about bullets. I'd ask the guy the question he'd answer it and leave and when i tell another associate the situation she does nothing and i came to here a second time and asked her where he went he keeps leaving and she was like he went to help another customer! How rude! I just walked out they just lost a customer who was going to pay $500 there loss. I will be going else where read more

Do these people even work in retail? For the amount of customer service you'll get here might as well stay home and shop at Amazon.

RUDE RUDE RUDE workers! I was checking out at the cashier. While waiting, a cashier guy was walking on the phone. I think someone asked him about prices. He briefly told them the lowest and highest price and hang up. After he hang up the phone, he started whining to the other cashier girl and telling her sustainers like this are annoying, they could have just come into the store instead. The girl was agreeing to him while checking out our item. The whole process of checking out was them talking. We politely said "thank you,and bye" to the girl. They just kept on talking and ignored us. Excuse me? Hello? First, being in service industry, cashiers shouldn't say that customers as annoying. Second, chatting during working? Ignoring customers? U need some training man. read more

An amazing deal on the Mossberg 500 dual barrel deal was too good to pass up. The Mossberg special was a 12 gauge with a security 18.5" security barrel and a hunting 28" barrel with a vented rib, both have a simple contrasting front bead sight. It does not have any rear sight but it is pre-tapped to accept any sight you would want to place there. You cannot beat the advertised price in the ad and it was in stock. If you are used to the registration process, it was expeditiously completed and was a pleasant experience- unlike some other retailers that have excessively large fish tanks in their store. Thank you manager Mike who was extremely professional, knowledgeable, friendly and helpful in our purchase. Went over some of the other firearms that we were looking over and still let us make our own decision on our purchase. read more

I love the customer service there the workers are really helpful especially the managers so friendly

Nicest customer service I've had in so long!! I felt safe and cared about in there! Everyone working in customer service should learn from these employees! Thank you so much for a great experience!! read more

Rude workers. I asked a question about a canopy, the lady advised me something I knew to be wrong. that all Canopies are the same! Some I know you have to assemble each time you put up. Because of the great price of this 10x10 canopy, and none displayed I wanted to make sure. I asked if I can pull it out to see it before I purchased without setting it up. The lady continued to speak for me at times speaking over me and was making facial expressions . Couldn't believe the Costumer service. I expect this from other stores but not from Big 5! read more

I had the same great experience at the Moreno Valley Big 5 as I did the Chino Big 5! Helpful and friendly clerk and I felt as though the appreciated my business. I remember Big 5 being 'the' place to go way back in the day. It's funny that it's my favorite place again! The only reason I'm giving them 4 stars instead of 5 is because of their limited gun selection. read more

Went in for some women's softball cleats for my daughter and the assistant manager Alan helped us. Ask for Alan he knows everything. Seriously awesome! read more

Again the same problem last week. Only $2.75 left on the gift card and since I had all I needed I asked for it to be cashed out. They said can not do and even the manager said the new computer will not allow. I said it is state law to close out less then $10 if asked. Sent email to corp. and they called the shop and gave instructions on how to cash out gift cards. Had to go back which is what I didn't want to do to start with. Now I see it is a problem with the Corp since they are not training their folks. read more

Awful place. Went in to grab some snorkel gear for a trip. Pick out the one I'd like and there's 3 different sales signs right about all the gear. Well I go to purchase it and was told it's not on sale. I walk over and show the associates the sales signs only to be told "ohhhh those are yellow sale signs and were last weeks sale, this weeks signs are pink". Sooooo why are they still up then? I was told someone forgot to take them down. Ok, well it's still up and has no dates on it. However I was just told sorryyyyyyyy. Well won't shop here ever again. Just another reason to shop amazon. I was a loyal customer. read more

This place is a joke. Understaffed and can't find anyone to help you, had to wait in a line for a while to get help at the front counter and then was told to knock at a door in the back next time to get help with cleats?? Excuse me? How would I know to do that and why should I have to do that in the first place? There should be help readily available and the fact that I looked all over the store for some help and used the front counter as a LAST resort to be told this and treated with attitude. Guy with the green shirt doesn't care for helping people and giving them the assistance knowing they're understaffed and Vanessa telling me what she did although I already attempted to seek the help before hand was unnecessary. Go to any other store before trying this place seriously. read more

Friendly employees and they always have what I'm looking for at a lower price than most of the big name stores.

Please do NOT ever go to this store in Moreno Valley and use a credit or debit card, as they will temporarily take your money. I purchased soccer gear for my children. A customer service rep (whose communication skills were very poor) took my card and charge came to $92.52, then the transaction canceled and she told me to re-insert my card as they were having problems with their machine. I asked if I would be charged and is she sure the transaction was canceled, she promised me 3 times that I would not be charged. She then ran the transaction again, I was charged $119.00 and the charge went through. Well, when I got home I looked online and I was charged the $92.52. I went back to the Big 5 in Moreno Valley and was told that I could not get a refund because they did not see the charge and to call the corporate office. The next day I informed the manager that he should call, as Big 5 took my money. The manager called and informed that I would be granted a refund and that I am not the only customer this has happened too. Not sure if Big 5 are holding funds to make their financial books look good or to bolster their numbers, but they are taking money. I suggest you pay in cash. The service (with the exception of the male manager) is very rude, they steal and it is awful (especially the female manager that sits at the register she's rude to all children, and snap at your children) I suggest if you have this problem, call the Better Business Bureau and demand to speak to corporate. I will be putting my concerns in writing. read more

Clean store. Manager was even around to ask questions. Great customer service! Got what we needed :)

Wow! Great costumer service, the lady that helped me here truly impressed me! She answered every question I could think of. She knew her product very well and was smiling the whole time. I think her name was Elizabeth, she had all the qualities we look for in a great employee. I couldn't have been more pleased with her costumer service! I will be back to this store in the near future! Thank you for all your help! read more

It was pretty awesome here... They help out the customers and were super nice.. One of the associates pointed out that another's "boo-thang" was in the store... I needed that laugh too make me feel better about the California hunting and fishing regulations. read more

The pricing is a little bit expensive for my taste but everybody is so nice and friendly and they have everything you can think of when it comes to outdoor good I personally got my winter gloves there for the snow read more

6-13-16 at approximately 6:00 PM visit to Moval's Big 5 reminded me why I shop elsewhere. Poor customer service . Sales person left me at the counter saying that she would be back in a few minutes. Ten minutes turned into fifteen minutes as I looked at the products on the shelves When I Turned to locate the sales person I spotted her at the cashier station waiting on another customer While talking on the phone and avoiding eye contact with me for another five minutes. I would have waited had she made some gesture of acknowledgement or walked back to say she would tied up for awhile. Poor customer and interpersonal communications. read more

Today we stopped by to get a canopy and let me tell you my husband could never make up his mind on what he wants he we'll take his time deciding what to get and ask a million questions before he's ready lol, and this guy Jordan not sure if I'm spelling his name right but he had a great attitude and help us and answer every question my husband asked and if he wasn't sure about an answer he would go and ask the manager never made us feel uncomfortable and never rushed us, I'm glad we went to this store and we'll definitely be going back! read more

It's fine, not one of Big 5's better location but it does the job in a pinch. The location is smaller than the Magnolia, Riverside store. I went in last week to get my usual tennis shoes and they were out! Had to go to freakin wally world instead (can you say uck.....) Oh well. Usually their sales are really good, but don't buy it unless it is on sale - I think they over price their stuff to begin with. read more

The customer service is very good although the prices are pretty expensive they have plenty of merchandise to choose from.

what could i say this place is horrible!! i went in to get my son some soccer gear he had already picked out his stuff and got his shoes last. he found the ones he wanted but their was only one shoe in the box i told the manager he told me nothing he could do if the shoe wasnt there! what? isnt that your job to find it? i had to drive across the city to get him cleats horrible customer service overall. and the store is filthy stuff everywhere!! and on top of that the lady who checked me out had an attitude form the get go. wont ever return read more

Went to pay for my purchase and clerk said my card declined. Told clerk to try it again, but it declined a second time. I logged into my banking app on my phone and not only did I have more than enough for my purchase, but I was charged twice from Big 5. Clerk called the manager who was incredibly rude and incompetent. She looked like somebody's red headed step child that pretty much hates life and enjoys making her customers upset. Goes to show the poor quality of training and talent this company has to offer. I understand that computer/POS glitches happen, but your management should be apologetic and providing an explanation as to why or how it happened, and how your going to resolve it. Maybe learn some basic manners and work on your conflict resolution skills. Pretend you care about the situation. Pretend you are capable of finding a solution. These are very basic managerial skills. I shouldn't have to tell you how to do your job. No give me my fucking money back. read more