I came in to help my dad sell his lifelong baseball card collection along with Pokémon and other…read morecategory cards. Charlie helped me overall and I felt a very honest, super helpful opinions from him. He's super nice and educated me. I've called and went to other places and they don't want to help. River helped us with the Pokémon cards and also educated me about their worth! Overall a very nice experience and I plan to come here in the future!

I understand people have tough days but working in retail you have to have at least an ounce of…read morekindness in you. Guy working on the pokemon side looked pissed that I even walked through the door. Offered me zero service just stared the whole time. Decent selection of cards, terrible customer service. Won't be back

With all the online shopping it's nice to get into a sporting goods store and feel the product…read morebefore purchasing. The store still has a great selection and deals. The service was also good for a weekday. Keep up the good work.

Worst Customer Service!…read more I am very disappointed with the way the manager runs the store. I stopped today 09/23/2025 about 12:10 PM to shop for trail shoes, I found a sketcher shoes that did not have a box, size 13, and marked as $44(Clearance). I went to the cashier, a friendly young black lady to pay for it, I had a coupon with me for 10% off even on clearance items, the friendly young cashier apparently is new and does not have much of experience in handling coupons, she asked the manager of the store about how to handle the transaction. The manager of the store told the cashier not to accept the coupon, I asked the manager for the reason of not accepting the coupon, and the manger told me that the coupon is not valid for clearance items! The coupon stated that clearance items get 10% off. I guess the manager of the store want to show the friendly young cashier that she is the one with the ego and her say is the final word. I am puzzled, all the cashier had to do was to ring the sale, and to scan the coupon to see if the computer will process the 10% off, it does not need a genius! I am very disappointed, the young cashier is not properly trained to execute a simple transaction, and a female manager that put her ego on top of everything instead of seeing what is best for the store, and that is to SELL, and what is best for customers and that is to BUY. I left the store, without buying the shoes! I guess I'll check on Amazon.com! Thanks for reading.

Visited the Riverside location today near the plaza. Was assisted by Kristen who was AMAZING!…read more Unfortunately the item I was there to purchase was unavailable in store. Kristen searched for 20 minutes trying to find an alternative solution for me. She was super helpful and sweet. Thank you Kristen

Aaron was extremely helpful and even took my newly bought EZ Up to my car for me. The customer…read moreservice there is so friendly and helpful. Thanks again Aaron for all your help.

Wow I'm so impressed with Outdoor excursions. They blew me away with their wonderful service…read moreespecially Nate he was so helpful, kind, and pretty. The shop was hidden but I'm so glad I took the time to visit and rent some outdoor gear. Highly recommend checking this place out.

I needed to rent a snowboard (this was back in February) and most places that used to rent them…read morehave either stopped or have gone out of business. Someone suggested UCR OE. I called and was easily able to reserve a board, bindings, and boots. I came to pick them up and everything was ready. I returned them the next day. What a great, close, and fantastic resource for renting outdoor equipment. I'll definitely be coming in again soon!!!

I recieved a sweater i ordered with black stains freshly taken out of the packaging when i called…read moreall they offered was sending a return label and refund. I want the product i ordered without defect or one similar but the best they did was offer a 25%off coupon on a future purchase for a 100.00 sweater

I'm not sure if I ever bought anything from Champs. I chose this place now because they had the…read moreshoes I was looking for in the size I needed. I used the online system to place my order and for me to pick them up at the location. Paying for the item was easy and the shoes was on sale so even better. I ordered them on 12/24 and waited for the email to say I can pick them up. 12/25 of course no email was sent and it's ok it's Christmas so they are closed. After checking the order number a couple of times the day after Christmas the order number showed cancelled. I called to the store and spoke with Marcel who advise me of what was going on, and realized the system rejected the order maybe because it's either one shoe was a display or dirty. He ended up calling customer service for me and gave me a call back. After getting the call back from him he advise the funds would be credit to my account and he also was able to find a brand new pair in the back. He honored the price that I paid for and he was very professional, understanding and a man of his word. I was able to pick them up with no problem.

Zeke is so wonderful. I go to this store just because he's there. He's helpful and kind. Protect…read morehim at all cost.

Brand new, huge, clean and bigger selection. Closer to me then the van Buren and alot of parkingread more

This place was the best!! Jeremy is very helpful and knows his stuff. We had our grandson's glove…read morerestrung. It came back to us, in 24hours, looking brand new. By looking at it you could not tell it was the same glove. But the feel of a good broken in glove was still there. Our grandson was so happy. It was worth the cost. Next up is to have a custom glove made. We will be bringing the grandsons to pick out what they want. (Leather color, type, webbing, lacing). Oh yeah, husband wants one too.

After purchasing a A2K catchers glove for my son that I could barely close, I decided that I had to…read morehave a pro do it so I reached out ans he was able to give me a ready to game glove in about a week and a half. I was so impressed with his service that he ended up relacing 2 of my other gloves as well. His communication was excellent, so we're his time lines considering it was right before spring ball started. It you are looking for a new glove buy through him or if your old glove needs some love so you can play catch with your kids don't hesitate to call him.

Made the drive here on Saturday morning. 10AM they weren't open. Called and no answer. No one was…read moreparked in front or back. Waited 15 minutes and no one arrived.

We would never come back here to buy our child soccer gear. I gave this store a chance twice and I…read moreagree with the Yelper Diana, that the man who owns or works at this store is so rude and unfriendly!! Both times I was there he was awful. He was sarcastic, unfriendly and rude to my son. No thank you. I'll just go back to Big 5.