With all the online shopping it's nice to get into a sporting goods store and feel the product…read morebefore purchasing. The store still has a great selection and deals. The service was also good for a weekday. Keep up the good work.

Worst Customer Service!…read more I am very disappointed with the way the manager runs the store. I stopped today 09/23/2025 about 12:10 PM to shop for trail shoes, I found a sketcher shoes that did not have a box, size 13, and marked as $44(Clearance). I went to the cashier, a friendly young black lady to pay for it, I had a coupon with me for 10% off even on clearance items, the friendly young cashier apparently is new and does not have much of experience in handling coupons, she asked the manager of the store about how to handle the transaction. The manager of the store told the cashier not to accept the coupon, I asked the manager for the reason of not accepting the coupon, and the manger told me that the coupon is not valid for clearance items! The coupon stated that clearance items get 10% off. I guess the manager of the store want to show the friendly young cashier that she is the one with the ego and her say is the final word. I am puzzled, all the cashier had to do was to ring the sale, and to scan the coupon to see if the computer will process the 10% off, it does not need a genius! I am very disappointed, the young cashier is not properly trained to execute a simple transaction, and a female manager that put her ego on top of everything instead of seeing what is best for the store, and that is to SELL, and what is best for customers and that is to BUY. I left the store, without buying the shoes! I guess I'll check on Amazon.com! Thanks for reading.

Great service with knowledgeable staff, there's a lot of options to choose from and even the new ca…read moreapproved guns coming out. Friendly and great people but the gun counter and bullet line can get backed up quite a bit.

Really like this place. The staff is friendly, the prices are really competitive, and they have a…read morehuge selection. The biggest gripe is that they're always understaffed. The gun counter can get very backed up taking hours instead of minutes, but this is not atypical from a big box store. I far prefer this place to the competition for outdoors gear, too. It's not always about guns!

I recieved a sweater i ordered with black stains freshly taken out of the packaging when i called…read moreall they offered was sending a return label and refund. I want the product i ordered without defect or one similar but the best they did was offer a 25%off coupon on a future purchase for a 100.00 sweater

I'm not sure if I ever bought anything from Champs. I chose this place now because they had the…read moreshoes I was looking for in the size I needed. I used the online system to place my order and for me to pick them up at the location. Paying for the item was easy and the shoes was on sale so even better. I ordered them on 12/24 and waited for the email to say I can pick them up. 12/25 of course no email was sent and it's ok it's Christmas so they are closed. After checking the order number a couple of times the day after Christmas the order number showed cancelled. I called to the store and spoke with Marcel who advise me of what was going on, and realized the system rejected the order maybe because it's either one shoe was a display or dirty. He ended up calling customer service for me and gave me a call back. After getting the call back from him he advise the funds would be credit to my account and he also was able to find a brand new pair in the back. He honored the price that I paid for and he was very professional, understanding and a man of his word. I was able to pick them up with no problem.

The owner is personable and knowledgeable. They have most of what you need at a competitive price.read more

Owner very Professional and gives great customer service. Strongly recommend! Never was there a…read moretime that he didn't have what I needed in stock.

Visited the Riverside location today near the plaza. Was assisted by Kristen who was AMAZING!…read more Unfortunately the item I was there to purchase was unavailable in store. Kristen searched for 20 minutes trying to find an alternative solution for me. She was super helpful and sweet. Thank you Kristen

Aaron was extremely helpful and even took my newly bought EZ Up to my car for me. The customer…read moreservice there is so friendly and helpful. Thanks again Aaron for all your help.

Finding a good batting cage is not easy. I like the fact that reserving a cage is convient, it's…read moresmaller (no distractions) and the prices are better than other local cages.

EA is a nice facility that has plenty of room for baseball/softball teams to come do indoor work…read more The staff is friendly and attentive. Usually, I bring my son for a quick batting session - machines all in working order.

The couple that runs this fragrance store are so warm and welcoming! They had every fragrance I…read moresought from, "Coach, Jimmy Choo to my mom's old school favorite (Maja)". I was able to purchase 6 different fragrance gift sets for the MOMs in m family who will be celebrated this weekend! I also bought "Natural" soaps which are AMAZING! Truly best kept secret!! Hidden Gem! Cheers!!

Don't go to Emma's Jewelry at the entrance of the mall they jeweler didn't properly fix my sisters…read moreearring and they wanted another whole payment when the earring was freshly fixed and not worn . They money hungry and a rip off you can spend your money elsewhere I promise !

If you have a Skateboard enthusiast in the family this place is nirvana…read more My twin nephews are skateboard fanatics and rave about the selection. The website litezpeed.com carries a large selection of accessories for the skateboarder that can be shipped to you or special arrangements can be made for local pickup. I'm gonna do my research and find what they like so I will continue to be their favorite Auntie.

You need anything related to Skateboards this is your place, on line and local pick up.read more

I've returned to this store plenty of times in the past. Usually if it's past 60 days they would…read morerefund as a gift card. But for some reason today the manager Mike O. Did not want to even though it says that Nike will often accept if brand new and unworn. Every other time before the managers would do it no problem.

Very nice... lots of great merchandise... for every sport…read more.. Employees are well trained... parking is a mess because a gym is next door...

Great store has everything and plenty of sizing and choices for a good road trip. Staff is friendly…read moreand pricing is good

I never thought that I would ever review a Big 5 in my life…read more But I just met Fishing Ollivander at this Big 5 and he helped me find the fishing rod. Or, I guess, the wand chooses the wizard, Harry. He spent time going through different rods with me. Then he pretended to be types of big fish and trained me to use my hip to catch said assorted fish. When I found my ideal wand / rod ... it was magical. Next came the reel and it was almost as expensive as a PS4. But my very own Fishing Ollivander recommended it. And I'm not some filthy muggle. Hooks? Done. Questions about Carolina Keepers and sliding sinkers? He knows the way. He was there when the old magic was written. I don't know if I'll catch that 100 lb tuna tomorrow, Dave. But I already landed the next best thing: magical customer service and the best fishing store on this side of the 10 freeway.