1. Columbia Factory Store

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Redlands, CA

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Columbia Factory Store

4.0 (4 reviews)
Open • 9:00 am - 8:00 pm

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4 years ago

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2 years ago

The employees here are friendly and helpful. They have a large selection of clothing and shoes for whatever you're looking for.

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4 years ago

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4 years ago

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Golf Galaxy

Golf Galaxy

3.4(10 reviews)
0.2 mi

My husband and I had the worst experience with the Redlands Golf Galaxy Store. Saturday morning we…read moregolfed and my husband's Ping driver shaft broke right after he hit the ball. No biggie he thought he'd just take it back to Golf Galaxy in Redlands where he purchased less than 4 months ago. That's was our big mistake purchasing it from Golf Galaxy in Redlands. Lee, the Store Manager accused my husband of breaking the club intentionally by snapping it half. All my husband asked for was a new shaft not a new club just the shaft since it was in the one year warranty time frame. Lee could have given my husband a shaft off the shelf and shipped the broken shaft back to Ping no skin off this Company teeth just ship it back. But No Lee refused to assist my husband in obtaining a replacement shaft unless he purchased it. Well my husband and Lee went round and round about just replacing the shaft. Ultimately he asked my husband to leave the store and even after my husband explained to Lee he had a competitive tournament next week Lee was not moved. That's where I come in. We still had a broken shaft so I called Golf Galaxy corporate spoke with a really nice and helpful guy he advised me in order to get it replaced we would have to take the shaft to an authorized dealer. For me it was either Golf Galaxy 5 mins away or Roger Dunn 30 min away. Well there was my mistake I too had little conversation with Lee. He was the rudest Manager I've ever met. He accused my husband of slamming his broken shaft on the equipment repair counter at the back of the store and then he changed his story to my husband slamming it into the palm of an employee causing injury by leaving splinters. That's when it gets interesting. Then he said he had it on video. Well shot if my husband truly did this of course I'd want to see the video. So I said show me the video I want to see this video. When I said this his demeanor changed. I then realized this dude is lying to me to shut me up. Well he didn't want to show me the video and when I confronted him about lying to my husband about not being able to find the sale in his records, telling my husband it was his first day there at the store then changing it to being there 10 years he became agitated. We went around and around about customer service or lack there of and I told him how Roger Dunn would not treat there customers like this he told me to just go to Roger Dunn. I told him No we purchased the club there and I wasn't driving 35 minutes to Roger Dunn. He inferred he did not have to replace the shaft . He said once we make a sale it's on the customer. Finally he took the shaft but said there was no guarantee that Ping would honor there warranty because where the shaft broke. I explained to him again I was there and witnessed the shaft breaking. Husband hit the ball shaft broke and that's what happened end of story. He handed me a receipt for the broken shaft and here I am just a frustrated as can be. Lee needs to take a class in Customer Relationship and maybe do some mentoring with the Upland Store Manager we didn't get his name but great customer service skills.

Golf Galaxy is the newest golf shop in town. It's located on Alabama and Almond, across the street…read morefrom Target and directly next to Eos gym. They also have locations in Upland and Pasadena. Parking is ample as it is in a huge lot with other establishments. The inside is really clean and huge! They have a wide selection of companies they carry in stock on the floor - Titleist, Callaway, Taylormade, etc. They also have a section for used items and some of the items look like new! In the back, they have a golf simulator where some people were there to hit some golf balls. They also have a section where you can customize your golf clubs and regrip them. It appears that they also offer golf lessons.

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Golf Galaxy
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REI - New Colors! Expensive though.

REI

3.9(270 reviews)
19.2 mi
•$$$

I am a long-time REI shopper, but last night I took my first REI backpacking class at the Rancho…read moreCucamonga store, and it exceeded my expectations. Our instructor, Bing (aka Lux) was incredibly welcoming from the moment the class started. He's a fantastic presenter who shared meaningful, practical information in a way that was easy to understand and genuinely engaging. Lux has a fun personality, and his passion for backpacking is absolutely contagious. You can tell he truly loves what he does, and he was clearly born to teach this class. I left feeling inspired, more confident, and excited to plan my first backpacking trip. I highly recommend both the class and this instructor! Thanks REI.

way past due... I…read morehad a $20.00 gift card for signing up as a member to your Co-op. Had been a member in Alaska and for some reason account had to be reestablished locally. Had hoped to get the same customer service here in California however was surprised to find, although my $20.00 card your store offered for becoming a member had expired, the on duty manager stated he could not honor or support my current purchase in any way in light of the expired signing up card. My purchase was for an expensive pair of shoes needed for an upcoming event; however elected to shop elsewhere after finding my customer loyalty was not of value. Hoping your store leaders can make better customer service decisions that would keep customers by offering some latitude for purchases that are revenue worthy for something as little as $20.00.

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REI - Camping Basics classes offered free of charge. Lea the Camping Expert had many tips to offer even experienced campers!

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Columbia Factory Store - sportswear - Updated October 2026

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