I don't understand how can people say they have bad experience whit costumer service, I been going…read morethere for so many years,and don't get nothing, but good service and a lot of help from man and woman. huge place. a lot of stuff to choose from. (western wear). a lot of parking spaces . can't go wrong!!!

If I could do less stars I would. VERONICA please allow me to spell it again... VERONICA. Is one of…read morethe most unpleasant individuals that has ever helped me at any retail location ever. This is my third time coming to this boot barn (the last time BTW), and it's unfortunately the third time that I've had to speak with her. She is very unwilling to help, answer questions, or just be a pleasant human being. It's unfortunate, because trust me, we are the financial and social demographic for this store. And I refuse to spend another penny here. It's a shame that everyone else is so wonderful, and one person has to ruin the perception of the entire store, and ruin our experience all three times that we have come. We come in in a happy joyous mood, because who wouldn't be happy to buy cowboy boots and hat. And we always find that the second we speak with VERONICA in any capacity, happiness leaves, and we regret even getting out of the door.

Great store very good selection. Had an experience with Lydia I made a mistake and it was…read morecompletely my fault and she was extremely helpful and understanding and came to a solution that was great for both parties involved. She helped me with an exchange on shoes I purchased for my wife on Mother's Day. She was kind friendly and again helpful. Definitely the kind of customer service you hope for and businesses.

Just wanted to say that Reyna and Ronnie at the register were the most helpful associates I've ever…read moremet. They didn't have the size I needed in store and were calling other locations just so I can get the correct shoes for my godson!!! Extremely knowledgeable about shoe sizing and durability for almost every shoe, I was blown away. These girls are the best and will definitely be coming back!!!!!

Located across Victoria Secrets…read more This time my son found several items of clothes that he wanted that were on sale. Sweat pants with side pockets on the sides. $15 T-shirt $7.50 Billabong T-shirt $5 Plaid long sleeve shirt $15 Marisol was so very nice and friendly who rung us up and he signed up on the reward. I'm sure that we'll be back.

the customer service here was SO good that i felt legally obligated to leave a review, omg! i had…read morethree lovely women help me today (Sandra, Jojo, and Aliyah) and it took such a weight off my shoulders. i told them i was going to a 70s party and they helped me find the PERFECT top, and also helped try to create a whole outfit for me! :) aside from the superb customer service, there's a super wide selection too! super cute tops and jeans, from graphic tees to flared pants too. this Tilly's rocks!!

this young lady was the best worker she worked may 17th 2026 she had a black and white skirt she…read morehas black hair she needs a promotion i will definitely be coming back and hope she's there to assist me again best customer service i've ever received she told me her name was raeleen she's the goat

There's been a few times when I come in to make a purchase and I'm followed around by some of the…read morestaff and or when I come in I get an attitude and short answers and a look from the light skinned black lady that works here and the other short blond older lady with an accent. I'm coming in to either make a purchase or return something and they both act like I'm trying to steal something or you're doing me a favor by giving me your money? . Yall need better customer service. The younger ladies are sweet but can understand why there is always new employees.

I needed some new Wildland Firefighting boots so I came here. Augustine greeted me and fitted me…read morewith several different brands and sizes. He even measured my feet. Was never pressured to buy, Augustine helped other customers while I decided which boots to go with. I went with a new pair of Nicks. Will definitely buy from here again.

I honestly don't think I've ever encountered a more ridiculous policy at a retail store. I came…read moreinto this boot store because I was actively looking to purchase a pair of boots that day. I wasn't just browsing, killing time, or asking an employee to bring out every boot in the store while I decided whether I was interested. I had a specific boot I wanted to try on because I was seriously considering buying it. The issue was that the boot was from a different brand, and I was told I would have to pay $50 just to try it on. I understand that stores have to protect their inventory and that employees' time has value. But charging a customer $50 simply to try on a boot is an incredibly poor customer experience. Especially when the customer is standing there ready to potentially spend money on the product. I wasn't wasting anyone's time I was there to buy something. The entire purpose of a boot store is presumably to allow customers to evaluate the fit and feel of footwear before purchasing it. What makes this even more frustrating is that I wasn't asking to take the boot home, wear it around town, or use the store as a free fitting service before purchasing somewhere else. I wanted to try the boot on n the store, with the intention of buying it that day if it fit and felt right. Charging $50 before I could even determine whether the boot fit was enough to make me walk out. There is a huge difference between having a reasonable policy to discourage people from repeatedly trying on products with no intention of purchasing and charging a legitimate customer $50 upfront just for the opportunity to try on a pair of boots. If your policy is designed to prevent people from wasting your employees' time, it seems completely backwards when it ends up driving away someone who was actually prepared to make a purchase. I left the store and will be taking my business elsewhere. There are plenty of places that understand that letting a customer try on a product is part of selling the product . $50 to try on a boot is not a reasonable customer experience. If that's the policy, that's certainly their choice, but customers also have a choice about where they spend their money. I won't be spending mine here.

The service is always good and they really check in the back when asked. They have a great…read moreselection of Nike's on and off sale I've grabbed a few pair myself. Everything seemed reasonably priced from the graphic tees ranging from $15-$50 with a wide selection including plain Nike tees. Only downside is you won't receive purchase points when shopping in the stores so if redeemable points is important shop only online. Returns no problem just have the receipt and get store credit if you choose I've done it

The staff was terrible and unable to assist my son when he tried to buy shoes. They were rude and…read moreyelling, showing no willingness to help. My son ended up leaving and purchasing shoes elsewhere. Save your money if the staff is going to be unpleasant.

This place has great shoes, socks and overall great customer service. Been coming here for years…read moreand highly recommend it.

This review is specifically for the customer service (The boots are top notch too) of their…read moresalesperson Esmeralda. She went above and beyond to ensure I found the right boots for my needs. I never felt rushed and even when customers were waiting and I gave her the easy out to help others while I tried on different shoes she stayed with me. Not sure I would have found the right pair if she hadn't. If I could give a 10 star review I would. Redwing don't lose Esmerelda! She's the reason I'll be back next time.

Drew helped my partner find just what he was looking for! Not only did Drew take the time to solve…read moreall the issues my partner was having he went above and beyond. 10/10 customer service. The store has a lot of variety and is clean. Music was teaaaaa.

042/2026/Feb Very…read morehelpful staff ! Looking for a Curry Shirt for daughter to wear to the game ! Found the size to wear in the youth section!!! Wow!!! Very pricey for a good quality jersey !!! Lol can't afford one for myself to splurge!!! But daughter was very pleased with the purchase!!!