Shopping in store versus online is recommended. I ordered these heels online and received what looks like an employee grabbed the try on version and box from the shelf, threw it in a bag and delivered it. Really shocking and disappointing with the poor customer service with this purchase. read more

DSW Designer Shoe Warehouse - $120 heels arrived with a bag covering it like this..... no lid, beat up looking - Shoe Stores Near Me - Redlands, California

First, I would like to thank DSW for having such excellent employees. Our favorite has been Miranda...she always remembers us and makes sure we are taken care of quickly. The footwear brands are always just what we are looking for. We always have a good experience with the service provided by Miranda and the sales people on the floor. We feel important and taken care of. Wish I could give Miranda, the service people on the floor and DSW 10+ stars. I find it difficult to believe that others have not rated this store and staff higher. Having been in management & hiring the Fashion Industry I can see excellence right away when walking in a store. Your management & sales staff, products, and locations are A+. We love the shoe lines DSW has and the Value is A+ for name brands, sizes, costs, location and assistance from he staff at Redlands Store. Thank you DSW! read more

I purchased a pair of Ryka sneakers during their Black Friday sale. The sole of the sneaker began to separate from the shoe after only a week's worth of wear (I don't work in a high traffic job, and didn't put enough wear and tear on the shoes to warrant that kind of damage). I took the shoes back to the store and was told I could exchange them for another pair (great! I really liked the shoes, thought they were very comfortable). When I went to exchange them, they charged me an additional $30, as the sale was no longer going on. So in the end, even though I went down and purchased shoes during a sale, and those shoes happened to be faulty, I am punished for the faulty shoes by not being able to do a straight exchange? So, so disappointed, especially as I've been a loyal DSW customer for over a decade. read more

Located in Citrus Plaza. Plenty of parking. Friendly employees. My hubby found a Bogo deal. Buy one Crocs and get another pair for free. He ordered them online and we went to pick them up at the store. My hubby and son was happy with their purchases. read more

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We will not be returning to this store. Unfortunately the customer service here is honestly rude and will racial profile you. I was not aware that we had royalty working behind the counter. They refuse to return a pair of shoes. They were bought three days prior to my return to the store. The staff refused to return them stating that they know for a fact that we use the shoes with a firm affirmation as if they seen my sister and I at a Garden Party, or a Royal Ball. Buyers beware if you tend to buy here make sure that the shoes fit properly and are to your liking the store will not return them or will fight you to return them. read more

I guess it's a nice clean shoe store but sensitivity training for employees is strongly encouraged or at least some form of replacement towards the person who trains them. The young lady who helped me out has fake dyed blonde hair, similar to the look of a sandy blonde paint brush. I had just set my shoe box in front of her ready to pay but she simply chose to walk away and help someone else calling in on the phone to check on their current stock. Why do people on the phone have a higher priority than a customer ready to pay and make a purchase? I really don't know who the manager is for the day shift during the middle of the week but you shouldn't walk away from a customer in the middle of a transaction. Next time I will get her name read more

Awful customer service!!!!!!! The Store was almost empty 5/21/18 at 1:55pm. I walked in and smiled, no return acknowledgment, not a smile nor a hello or even eye contact. I shopped for an hour and a half, boxes and shoes all on the floors and benches. I purchased 3 pairs of shoes and told the oblivious clerk that I had a discount code. He cut me off and said that it was for online only. I corrected him and read that it was for online in store and on the app. I pulled up the email and handed him the phone. He never said a word not even an apology for being incorrect. The "Thank you" after my purchase was said under his breath as he looked away. Smoke was coming out of my ears!!!! I wanted to push the bag back towards him and politely ask him to credit my card back for the purchase and let him keep the shoes!!! I don't know if it's the city, county or what's going on in this area. I'm having far too many sub-par experiences. This is awful. I may have to start trying things on in stores and ordering those items online. After reading other reviews.....Perhaps the owner is hiring his family members, and that's how they are able to keep their jobs with bad attitudes. Back to Orange County! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Redlands, California

First off I would love to thank Melissa for helping me with my purchase for my children. She was nice and knowledgeable and was pleasant to my children. Melissa thank you so much for being kind to my family during my purchase. I'm giving this review 3 stars for customer service. The short blonde cashier working with Melissa was truly RUDE. I've worked in retail for years and I know that people want to feel valued when shopping. She glared at me walking into the store. Did not say welcome or any greeting. When I was ready to check out, Melissa was still with a customer but the other cashier finished her customer and glared at me again and walked away to another customer on the floor. She did not want to help me with 2 pairs of children's shoes. She made it known I did not belong there. She made it known she does not enjoy her job. This DSW is the only one closest to me and I shouldn't have to travel to the Ontario location just because of horrible customer service from one team member. read more

I have been a member of DSW VIP for many years and I like that they offer rewards and coupons from time to time. However, I was very disappointed with the service at this location. Before I went there, I went online to print out my member number and current rewards. When I brought my shoes to the cashier, they told me that I don't have any reward points. After I showed them the paper I printed at home, they said I have to provide them the code of my $10 off reward. I asked them if they can find that in their computer system because I don't have access of my DSW account on my phone. They said they were not able to do that, but they can hold onto the shoes and I have to come back in 24 hours or they will put the shoes back on the shelf. I am not going to drive all the way back there in 24 hours just because they insisted that I have to provide the reward code. They should be able to find it on their system since they have my account number and information. I was very disappointed and felt that the employees there didn't know how to do business. I would rather purchase shoes online than coming to this DSW again. I hope they will have more training on their employees and provide better solution for the customers. It was a very disappointing experience. read more

If your expecting 2 hrs or less like the website states for pickup for online order or through app. Save your breath it won't happen. read more

Good selection with lack of service If your item is not in stock in you're size they will ship read more

DSW Designer Shoe Warehouse - Interior - Shoe Stores Near Me - Redlands, California

Used to go to the Ontario location when I lived in Rancho, came here because they had the shoe I was looking at online for. Upon coming in half ass, dry, robotic like "hi, welcome" Fast forward that same cashier was in the front, from the looks of it and body language she upset the customer in front of me, and now ringing me up she was just so unpleasant looked like she hated life, her job..... It's like why are you even working? I don't understand how people like this even get hired!?? With that said I am never coming in to this location. read more

Hours on yelp news updates! Arrived at 8:30pm and doors were locked....this app says they're open until 9pm which is untrue

Great selection, store is clean, organised, employees are helpful, greet nicely. The store and it employees are an asset to the area. Anyone who writes negatively about this store is a malcontent and doesn't deserve to shop/save on quality shoes. read more

DSW turned me into one of those people that can't fit all of their shoes in the closet. What gets me to keep going to them are their deals (mostly online). And don't just walk past the clearance section thinking you're too good! I've seen shoes marked down that I've seen at a higher price on the floor a month earlier. If this was based on rating this actual store. 2 stars. Bad warehouse lighting to where it almost makes you feel like you're on something and the weird tribal/techno music they play doesn't help. I usually get a head ache from this place especially during the night. People there are helpful for the most part. I did have one bad incident where someone there accused me of stealing a wallet because they saw me put it in my bag, when it was in fact my wallet that I had actually purchased from their store a month before.... But other than that, the people are fine. Though, for the most part I just buy my shoes from their site. (More discounts). read more

DSW Designer Shoe Warehouse - Thanks DSW for turning me into a crazy shoe lady! - Shoe Stores Near Me - Redlands, California

Big store but nothing to choose from. Went in and spent hours in it but couldn't find any thing to buy. LOL, almost fell off from their toilet. read more

DSW Designer Shoe Warehouse - I was lucky didn't fall from this toilet and end up in the doctor's office. Hahaha - Shoe Stores Near Me - Redlands, California

Shoes, every woman's fun time and most men's nightmare. Waiting on the significant other while doing this can seem like an eternity. Thus begins that story. Thankfully I have Yelp to pass the time. The store itself is pretty big. 13-14 long isles of selection, mostly name brands. Decently good prices all around. Also, they have purses. Pretty much shoe heaven for the shopper of such. They have a large variety of styles: High heels, knee high boots, sandals, casual, and more. While the store is geared mostly at women, they do have some men's selection. 4 star for ladies selection. 2 for the men. But again, in all fairness this is a store geared towards the ladies. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Redlands, California

So I went here to shop for some shoes because they are open. Was very disappointed when at check out I am told we don't take cash. Like really? Who does not take cash? I will not be returning to shop at a place that does not take cash. read more

I ordered black high top converse shoes online and they came very quickly but they were the wrong shoes. I went to this local DSW to see if they could exchange my shoes and thankfully they did. Madison was able to help me refund the money on a merchandise card and order me another pair online. In addition she recovered my rewards from the original purchase and gave me extra. She was very kind, helpful, and knowledgeable about the exchange process. In general I like to go to this store because there's a lot of selection and the rewards are very good. read more

I was just was in the store standing in line the cashiers have to clean between every customer when I walked up I got a big whiff of their cleaning product and I have severe asthma.... I couldn't stop coughing I had to hand my mom my card so she can make the payment so I could walk out of the store and take off my mask to use my inhaler..... the first thing that's going to kill me are those cleaning products not covid-19 read more

My mom always shops at DSW for her shoes and I never cared but now that I'm older and on my own I can definitely see why she always buys from their! First of all their rewards program is amazing! It makes me want to buy to to get more deals on top of their acordarle prices and their selection is amazing! read more

I went to return a pair of boots today and the woman who helped me was absolutely amazing! Her name was Maddison and she had the best energy and most energetic, happy demeanor. It was very refreshing from the usual monotone-like manner of employees most places. She quickly processed my refund with no hassle whatsoever, and honestly just made my day with how happy and upbeat she was. Thank you Maddison! read more

I went in tho DSW (Lugonia) this weekend and I agree with sone prior reviews .. Pre Pandemic, this was a very nice store with lots of variety & quality shoes, not anymore. With the decline noted in this store, it appears there is a decline in some customer service as well. I bought shoes from clearance but my box was labeled with a price not covered on the posted discount sign. I have never seen this kind of thing in the past times pre pandemic. When I brought it to the customer service person ringing my purchase asking why incorrect labeling she said that some times it's just that way and does t know why.. I then suggested it be brought to attention so that we can know the proper discount we are being charged, she replied, " we don't make the signs here and don't have any control over what they send us so it's just what it is". She then charged what the next price up was and took the owed % off that price. She then pointed out to me that I did get the 40% off the price per the Red label.. but it wasn't off the price on my box.. What attitude and tone.. and is the principal of the situation ..and no matter how big or small the difference the price was not honored and then take the label % which is ripping someone off .. so although there are some low prices to fit some budgets, this is no way to honorably represent the DSW brand nor the store and brand with a poor attitude. I trained employees for our front 29 yrs on appropriate customer services, HR, and scenario training. I can assure you the DSW should not feel comfortable with these types of transactions. I initially went in with my daughters they wanted sandals and found something also. I would not have chosen to shop there otherwise as they no longer carry my style shoes.. but that is just me.. I will not be frequenting this store.. They could stand an update of not only merchandise but employee customer service training. They must do better read more

Just came to this store today to do a return and the associate named David was awesome ! He helped exchange my shoes and I even purchased another pair ! He should be a manger if he isnt already ! His knowledge and skills were very helpful and my transaction took no time ! He was so helpful, kind and friendly ! read more

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Their clearance selection is out of this world!! Came in to buy a pair of shoes, left with 7 pairs. Staff is great, plenty of open space for parking and dozens of other restaurants and shops. This is a perfect place to host an afternoon of shopping! read more

Had a wonderful experience yesterday! Not only was the store clean and looked like they took all the precautions due to covid-19, they also advised me of the new changes as I migrated in so I wouldn't be surprised if there was a long wait in line. They have 2 lines. One for returns and one for purchases. Overall it was a very welcoming experience. Kudos to the MANAGER in charge and her TEAM. I think her name started with a V. Even though they looked understaffed, they all managed to keep a smile. I will definitely be back! read more

I love DSW because I always find some amazing bargains (especially when they have their major sales throughout the year). I love shoes and this place helps to satisfy my shoe appetite. As much as I love shoes, I also love bargains/sales/cheap prices... so DSW has it all. read more

Bought 3 pair of dress shoes today and the cashier never said hello, goodbye, did you find everything ok today? Thanks for coming in, shopping here, etc. nothing.......Not one word. I stood there in disbelief. So much the way of the world now. Customers are not important and the job is either boring or they don't get paid enough or some other reason to treat the customer like they don't matter. Won't give them my money anymore. This was the store in Redlands. read more

Shoe stores are one of those places that you have to keep coming back to, in the off chance their change of stock will have something for you and in your size. DSW is no exception. I've been to other locations, so the layout is always the same. Large open store with rows and rows of shoes. Wonderful selection; racks of shoes in the back are where the sales are. A few rows for men. Belts, bags, and the usual accessories in the front. They have a small selection of wide widths, which is what I wear. I'll still come back, but I may be better off going on their online location or Amazon for my hobbit feet. read more

Worst Return Policy Ever!!! I drove from Victorville to this store and purchased 4 pairs of shoes two of which ended up hurting my feet and leaving sores. After making the hour long drive back to return them with original packaging and receipt I was first questioned by the cashier then told by the manager that the DSW company as a whole is cracking down on their return policy. If they look even remotely worn they will not give you your money back even if they caused pain and damage to your feet. No store credit or exchange either! They will hand back your shoes and receipt. I can't believe a store like this has such a deplorable anti-customer return policy. I will not be returning. Do yourself a favor and go to Kohls or JcPenny which are a stones throw away. read more

it was great experience until Rude Mary opened her mouth. Very Rude and judged because of our looks. I will not be coming back here because of her. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Redlands, California

I love this DSW. Its Close to home and they have an extensive clearance section. My only issue is that they dont carry my size (10) often in their normal shoe collection (not on clearance). Staff, is always wonderful. read more

I just returned from visiting this location. I cannot believe the service I just experienced! I had a coupon, and purchased some loafers. Upon approaching the checkout area, there was nobody on register. About 2 minutes later "Samantha" says I'll help you on the middle register. Samantha did not greet me, she did not say hello, she did not ask if I found everything okay, she did not smile. In fact, Samantha looked miserable and like she hates her job. She rang me up, applied my coupon, and told me my total. I asked her if there were anymore of the "Free duffel bags" that I had a coupon for. Samantha said in a condescending tone "The red one. No. There's a new coupon for this blue one, that just came out today, but you have to physically show me the coupon to get it." I said: I don't understand. My coupon is not expired, I have it here in my hand, the coupon for the blue one is likely sitting in my mailbox as we speak, does it really matter? She simply replied: Yes. It does. Samantha then proceeds to tell me I'm signed up for emails and I probably have an email for the promo. If she knows this, why can't she just give me the bag that I LITERALLY have a coupon for? Why? Oh I know. For the reason previously mentioned. Samantha hates her job, and that was evident from the start of my transaction since she couldn't even bother to say hello. I proceed to tell her to forget it. I'm not in the mood to argue with her, and it's obvious she doesn't want to help me. She said "I'm sorry ma'am". Not how can I make it right? Let me call my manager and see if we can make an exception. Nothing. Samantha does not represent your company well. She obviously is not customer focused, which unfortunately is necessary in CUSTOMER SERVICE JOBS. Samantha is one of those miserable people who is on a power trip because she likes telling people no, and reminding them of what the CANNOT have as opposed to trying to actually help a customer. I'm so disappointed. I honestly thought about returning my purchase for the simple fact that my hard earned cash, that I used to buy a pair of shoes, is literally paying some ungrateful persons paycheck who treated me like dirt. DSW you can do better than this...I'm sending a copy of this letter to corporate as well. read more

I have bought my shoes here the last two times and both times the employee at the checkout was very nice and friendly. Don't see that too often anymore, much appreciated. I am hoping these employees will be there the next time I go in. read more

I went in to purchase new dress shoes and found a large array of many different types. I found just the perfect ones that I needed and they fit just right. Ashley was the store associate that assisted me and was very helpful as well as professional. Overall great experience. Love this store and will continue to go back. read more

For a designer shoe store, it is abit lacking in variety and style. Was very disappointed in lack of variety. But for what they do have, some are really nice looking. Sadly, they're really pricey for what they are. I normally shop online for shoes and on average usually spend $60+ or even $80, so coming here, I did expect to spend around that much, but again, they are very pricey for what they are. There was only one size for the pair I wanted and it was the one on display, which meant a LOT of people would grab that one and wear it. It resulted in little scuffs and white spots (it's black heels shoes). I asked if they happen to have another of this size and the employee, Tony, kindly explained what they have out is all they have. So I had asked if it was alright to get a little discount on these pair because the quality is obviously not the best. A manager was called to confirm and while I don't mind paying the full price of it despite the scuffs and white marks, the manager was outrightly so rude. She dismissed it off. When asked if there was a way to help get rid of the marks, she less than helpful with no advice whatsoever and instead just shrugged and told me "this is fine." I would no go here again and I would not recommend this store to anyone. But if you're on a gotta-buy-shoes-for-a-last-minute-special-event schedule that you're willing to spend a lot of money unnecessarily, then this is probably a last resort option you can go to. read more

If you've been following my storyline with DSW and all these shoe stores... you'll probably be wondering, why did you visit another DSW!? Well... I was unfortunate, that's why! When I tried on the right foot, I was able to fit and it was comfy enough.. turns out it's because everyone has tried it on so many times that the shoe has been stretched out. Of course I hadn't tried on the left foot so I purchased it and threw away my receipt. I was in terrible pain wearing my flats to work the next day, and I cannot bear to wear it another time. I was nearby so I wanted to check out to see if they had different styles I could possibly exchange... they didn't. Why am I so unlucky?! The nice lady (Veronica, I believe) told me that even though I don't have my receipt, I can still bring the shoes in with the box and they will do whatever they can to help me exchange. Guess I'll have to start hunting again! Curse my ugly, wide feet!! read more

The got a good deal on shoes that are hard to find because she has a size 51/2 narrow foot!

I purchased some shoes and unfortunately the glue came off. Long story short they were able to order the same shoes that I love and had them delivered to my house. Alex provided the absolute BEST customer service! Thank you! read more

I was gifted a pair of Crocs but in the wrong size. 9 days later from the purchase date with the receipt, I went to exchange them for the correct size but I was getting charged almost $14 extra due to them having a new system. To lower the price she used my $10 rewards. Not only was this unfair to me, but horrible customer service. I'm new to this area and I'm disappointed that this is the DSW store near me. read more