Went Memorial Day around 12:30-1pm! Shoutout to the 3 workers in the shoe department! It was soooo hectic I felt so bad asking for help , when I did , they got the shoes I wanted to try on pretty quickly ! I saw all 3 ( 2 girls & one guy) run around dealing with SO many people asking to try on shoes or questions!! They did awesome for the craziness thrown at them!! Great shoes for a good deal! read more

REI - keen women's hiking shoes ! - Bikes Near Me - Rancho Cucamonga, California

I am very disappointed with my experience at REI today. I returned a Columbia Jacket that cost $125 and purchased a pair of Hoka shoes for $124.93. I also had a $30 REI gift card that I wanted to apply toward the shoe purchase. When checking out, cashier Lloyd told me, "You don't need the card, I got it." I assumed he could see and apply the gift card through my account. However, he never applied the $30 gift card and instead processed the transaction so that I only received a refund of $0.08 from the jacket return. When I questioned this and told him I wanted the gift card applied to the shoes, he said the transaction had already been processed then he suggested that I use the gift card next week when REI has a sale. This solution is unacceptable. I live about 20 miles from the store and do not want to make another special trip because of a cashier's mistake. I would appreciate REI's assistance in resolving this issue and honoring the $30 gift card toward the purchase I made today. The employees on the floor were fine, 90% of them friendly. read more

R to the E to the I! A sweet spot for all the things about outdoors for you and I. And would I lie? Here are some facts you can't deny! It's the largest consumer co-op in the U.S and members only pay a one time fee for a lifetime membership! How sweet can that be! Ok besides that, I was here for the coffee pour over packs. Yes they actually do carry that and these days with the prices of coffee going up why not stock up on a few boxes in case it gets worse! Other than that they carry top brand gear for almost all the outdoor needs. Plus! They have snowboard and bike service for a quick tune up for the weekend or weekday adventures. Service is really good and there's always someone roaming around. And that's my take, Peace read more

REI - Kuju Coffee Pour Overs - Bikes Near Me - Rancho Cucamonga, California

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Rei is amazing So I went into this big and beautiful store to return a 28L bag that was too small for an overnight backpacking trip and wanted to look at the used section. What I ended up getting was far more than I expected. The return was seamless and enlightening. All of the employees are so fun, friendly and knowledgeable. I met one young woman who asked if I needed help finding anything. I was looking for packs in the used section but she explained they go quick. I meandered around the store and bumped into her again. I asked her where the packs are and she showed me a large range. Since I'm looking somewhere in the 40-55L range she said she would get someone to help me. Initially I declined having help but she also mentioned a fitting. I had never had a backpack fitting so I accepted the help. Alyssa was amazing!!! She measured my spine and from there helped me find a pack. I learned I have a short torso. Makes sense and my waist is close to my chest so now I was able to find a pack that would sit appropriately on my hips (ilac crest). She was a wealth of knowledge. It was a wonderful visit. I definitely recommend this store if you want to find good deals in store or if you want to buy online and pickup in store. read more

REI is one of my favorite places to browse even though I am not outdoorsy in the slightest. Walking through the store feels oddly calming, like everything has been carefully curated and chosen by people who truly know what they are doing. Every item looks high quality and purposeful, even if I personally have no plans to summit a mountain anytime soon. I enjoy wandering the aisles and admiring gear that makes me feel adventurous just by proximity. What really stands out every time is the customer service, which is consistently friendly, knowledgeable, and genuinely helpful without any pressure. It's a store that makes browsing feel like an experience, even if I leave with nothing more than inspiration and a little appreciation for people who actually use all this gear. read more

Great service, big selection on just about everything. Quality products , name brands we all know and then some . read more

REI - Bikes Near Me - Rancho Cucamonga, California

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.., as a regular I love coming here lol. It's definitely an adventurers guilty pleasure. Despite wanting to purchase everything in the store I've mainly purchased my footwear from here: Hoka's, Solomon, & as of today Altras. Service is always great here whenever I need help. I will admit I will run into someone who looks at me sideways from time to time. But it's usually from one of the workers I'd pass in the aisles, never from the employees I actually deal with when purchasing. I regret not writing a review sooner and giving recognition to my previous foot wear comrade, but when I see him again I'll make sure I update this review with his name. But as of today I had the pleasure of chatting it up with Andrew in the footwear department. Such a cool individual & member of their staff. We chopped it up a bit as my eyes scanned the walls for something that would catch my attention and sure enough they were caught. I had purchased my first pair of Altras, Low Peak model I believe. These shoes fit like a cloud. I love them & can't wait to put them to work. Thanks again Andrew, you are appreciated. read more

REI - .., my new Altra's thanks to Andrew! - Bikes Near Me - Rancho Cucamonga, California

10/20/24 Swim fins are elusive since summer has passed, Big 5 didn't have them, neither does REI, sadly. Emily was gracious enough to point us to Big 5 (told her we were just there) and then she suggested Bass Pro shop by Victoria Gardens. This REI location is really best, well stocked & organized. Will surely return & check them out further should the need arise again. read more

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Polly helped me and my son with our bike. She was so upbeat and she adjusted our bike with ease and great skill. Thanks, Polly!

My husband and I wanted a rooftop cargo box for our car. I ordered an inflatable one through the REI website. I chose the ship to store pickup option to avoid the extra shipping fee due its size. Once we got it, my husband didn't love it. We then exchanged it for a more popular hard shell one that we saw in store. I used to go to REI a lot more years ago, and I forgot I was a member. The membership includes other perks besides discounts and rewards on qualifying purchases. It includes free installation too. Even though my husband could have installed the rooftop cargo box, it was nice having two other people that have previously installed it. They installed it quickly. They were friendly and helpful with 5 star service. We were happy with our purchase, and it has been great for our long road trips. read more

Alyssa, in the shoe department, was so patient and helpful. It's just very good to get service of that quality. I've never really had bad service at REI, but she was above and beyond. read more

Rei makes you want to meander through the store and be out on the mountain all at the same time they do everything well! Cycled down the coast from Canada down to Cali and bought everything at REI as a college grad, now years later, taking our own kids here and it's just as amazing! There's something for everyone/everything outdoors. Membership is $30 for life. They have trade ins and excellent return policy and though they are pricey they work with you and you feel good about what you leave with! Got a used bike for $120 co-op brand for our little one and were checked in on by 4 separate employees. Great feel and service read more

Horrible customer service(if any issue) management is lacking. Was made to feel criminal after buying co op membership and understanding I could return hiking boots if gently used. 1yr. Policy I was not aware of( 1month past;yes but was not aware) I felt patronized and side eyed. This was not the sunshine and roses bill of sales I was sold initially and will not be back. Ended up not doing business with them and kept the boots out of principle. read more

If you're outdoor enthusiasts you must visit this place. Excellent friendly people. Varieties of choices. Very reasonable price as well.

Thanks Carlee! She was super knowledgeable and kind with her time! Thanks for helping us find the perfect headlamp!

REI has made it so easy for me to take advantage of the outdoors. I buy all my snowboarding, hiking and rock climbing equipment here. I love that there are so many options for products. I became a member here and have benefited from free machine wax on my snowboard and also a year return policy on anything that I buy. The cherry on top is that the service has always been fantastic. Hope to keep coming back for many more years. read more

REI - Bikes Near Me - Rancho Cucamonga, California

I called in advance to ask if they had the America the Beautiful annual pass. The employee mentioned they did. I drove half an hour to this location just to purchase the pass. When I arrived, I went straight to the checkout line and they informed me they do not have the pass available. I told him I spoke with an employee who told me they did, and they said they're "sorry" but they don't. What a terrible experience as this was my first and last time coming here. read more

I stopped by here to pick up an online order. Parking is easy, and the staff were great. I ended up spending some time in the store looking around, and bought some stuff for my running. Prices are a little higher, but the quality of stuff is good and the helpfulness of the staff is great. I wish I lived a little closer to here so that I could visit more often. read more

Store is well stocked and you can navigate to what you want but just don't rely on the floor personnel. Very poor customer service over the past few visits earns them a one star. Ridiculous. read more

i came in recently to inquire about some backpacking hiking boots on the way home from work about a week and a half ago! i then was referred to an employee that was in the shoe section, zion, who was so extremely helpful in assisting me find a pair that would do me well on my upcoming trip! zion showed me a couple of pairs, all of which i tried on, and i ended up picking the recommended shoe (obos). thank you zion for being so helpful and recommending the darn tough socks, i am excited to use both! i really appreciated your help and left REI happy. you deserve a raise! :-) read more

It was me coming here in 2007 or 2008 that prompted becoming a lifetime member and buying hiking and climbing gear. At that time they had a large dedicated climbing section complete with a sample top-roping and scaled-down bouldering wall. How time and trends have changed! The only REI location smaller than this store is the one in Huntington Beach, but they still manage to represent quite a bit of the many lines by nane brands as they can. If you want to see a super-sized store visit the Tustin site. Nevertheless I've always found employees here to be helpful and have purchased my share of Smartwool socks over the years. Keep the store in mind for classes on camping and hiking tips. They're also a good place to get your bicycle tuned up and members can enjoy free flat tire repairs! read more

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I've been a member forever! While I'm not a fan of their pricing system (charge high and then have credits applied to your account), I'm a big fan of their selection. For all round general outdoor gear, they have a pretty good selection. If you are you're a true enthusiast in your sport, then a specialty shop is better for you. Since I'm a jack-of-trades type of sports guy, this place works for me. If I'm waiting for my wife to finish shopping, I can easily entertain myself looking at gadgets I never realized I needed. Being here is a treat, getting here not so much. So we always arrive after their opening: lesser traffic and easier parking. And if we're done by lunch, there are plenty of restaurants in the area. read more

Would have given it 5 stars because usually everyone here is pretty nice, and the girl who helped me in the running shoe area was very kind! I even love the stores selection of items. But the reason for my low star review was because the employee who rung me up was very rude and would not take no for an answer when asking me if I wanted to sign up for the $30 membership. I understand that many businesses try to force the employees to sign people up for memberships or give the employees money for each sign up. But usually they just ask twice then if you still say no, they stop asking and finally let you pay for your items. But this guy (I didn't get his name, but to describe him he was an Asian American man) kept going around in circles for a good 5 minutes straight trying to force me to sign up for the membership. I literally said no about 5+ times yet this guy kept bugging, and keep in mind I was buying a $250 pair of running shoes, and literally was just waiting for this man to stop bugging me so I could put my card in to pay. It was annoying but what really annoyed me was when he started looking and laughing at me while I was paying, basically trying to act as if I was stupid for not buying the membership. I have never had this problem in the past at REI but I really hope they fire this man read more

We came to buy some backpacks for a upcoming trip. Tyler helped us out with choosing one that was perfect for us, and then several other people came by after to ask if we needed help as well. The staff here are definitely very knowledgeable and helpful. We were pleased with the selection, and how it was organized how we found everything we needed in one area. read more

Ed in footwear was great! Very knowledgeable and helpful with an overall great attitude- excellent customer service! I'll continue to come back for help as needed - Hope to see him around more as his expertise is needed - highly recommend him thanks team REI - outstanding! read more

I shop at REI often and the customer service is second to none. Not only do they carry the best stuff but just love the service you get and today was no exception. I'm looking for hiking boots and Timmy has been so helpful and kind and professional. Thank you again. read more

Little on the pricey side but they do carry mostly higher quality name brand gear. It's definitely a "city slicker" shop. Weekend warrior type place. I checked it out because I had a gift card. They have some great gear, nice selection. Employees are super helpful. I'd say if you are the type that wants to hit the great outdoors and are willing to pay more than most hardcore outdoorsmen would pay on gear but feel comfortable about it then this place is for you. If you're a true cyclist, kayaker, camper, climber, waterman, you already have your specialty shop and this store is more for browsing or killing time. Overall nice store. read more

Had a great experience today visiting REI. All employees were nice and friendly. Even while the store was packed full of customers. Special thanks goes out to Sophia and manager Brad for being over the top awesome! I am happy to finally be a member. Should have done it a long time ago. Look forward to seeing you all again soon! read more

REI - FUSCHIA Stanley's for the kids - Bikes Near Me - Rancho Cucamonga, California

Viktor helped me return a crazy amount of shoes and was very welcoming and kind!! Matthias helped me buy some Paracord, he was also very kind and enthusiastic!! read more

Never in my life have I encountered a more pushy, pressure oriented store. A sales rep gave me the info regarding their membership, which I politely declined. When I got to the checkout with $300 in merchandise in hand, the cashier with the green Dodger hat pestered me repeatedly about the membership. After 4 or 5 attempts to get me to join, I told him if he kept asking I would leave. Undeterred, he kept pushing, so I told him "goodbye" and left the merchandise at the counter. Guess you guys would rather lose a customer and a sale then do what a customer asks. I will NEVER come back to REI. VERY POOR HIGH PRESSURE SERVICE. read more

It's official! I've had enough, and I will never shop in store again! Like others have said below, the pushing of the membership sign ups is over the top. Not only do I get asked multiple times throughout the store, I get bombarded at checkout. I've had the same experience multiple times when checking out. Asked at least 5 times to sign up. Given attitude and eyes rolls when I say no. Today, after being asked 3 times (and politely saying no and please stop asking) the guy had the audacity to say "Can I ask why you won't?" Give me a break! I said to him, "I said no! And saying no once should be the end of it." I will shop for anything I need now online, or I'll buy directly from the manufacturers. I don't need to be harassed when shopping in a store! read more

Love this store! My family and I are extremely active and we buy all our equipment and shoes from here. The staff is very knowledgeable and kind. read more

I stopped by today in preparation for a thru hike on the AT(April 24'). I was lucky enough to meet Daniel, he's a wealth of knowledge and helped me evaluate many gear options to lighten my pack weight (I currently could pass for a pack mule!). Although I didn't buy today I wanted to give Daniel a shout out for the knowledge he bestowed on me. We went over 60% of the things I need to replace before my adventure begins. As I left a co-worked asked if Daniel informed me of his trail name. I won't share it, but if you get Daniel helps you I suggest you ask him... Great experience at this REI! read more

My sister and I came here because we wanted to buy new bikes aand weren't sure what would be right for us. Diego spent at least 3 hours with us exclusively and educated us really well on different types of bikes. He asked us important questions and really seemed invested in helping us in our journey. He told us he rides 100 miles 2x a week so we knew we were talking to someone knowledgeable and experienced. We loved that Diego didn't try to push and bikes or make a sale. He patiently answered our questions and made it his goal to educate us properly so even if we walked out of there without buying anything we could go to another store knowing exactly what to look for. In fact, he even gave my sister the names and directions to a couple of bike shops nearby. He took his time to fit us for the bikes (before we bought anything) and even called his lead, Alexa, over to help when he needed a second opinion on fitting. We got to test the bikes in the parking lot/ back delivery bay which was amazing. I was wearing flip flops so they even lent me socks and shoes to ride. The service here is simply unparalleled. We had brought a bike rack with us in case we decided to buy but neither of us knew how to use it so one of the shop guys, Mario, helped us out. They had a few color options in store for each bike, but also offered to order online and have it shipped to the store if we decided we wanted a color they didn't have available. We both ended up picking colors they had on the floor. Once we decided to get the bikes, they did a complete safety check on them while Diego walked us around the store teaching us about bike maintenance and telling us what tools we would need (multitool for seat adjustment, lube for chain, etc.). He gave us info about apps we could download to tell us how fast and/or far our ride was and told us what type of phone mount he prefers and why. We got helmets from a Walmart nearby as we arent planning to do any dangerous or super fast biking (just recreational) and didn't feel the need to drop $70 on a fancy helmet, especially since Diego mentioned you should replace your helmet every year. Note- if you buy from REI, get the membership! It is $30 forever and you get to return most purchases within 1 year if you don't completely destroy them. This is an amazing deal, especially because you get to try out the equipment in your home or area and figure out if it fits your lifestyle or if the amount you use it warrants the cost. Additionally, among the other perks of being a member, such as $20 giftcard you get right away & 20% off shop services forever, you get an hour of free service on the product before you take it home. For us, we decided to purchase $10 kickstand and have REI cut them and put them on for us, since the bike wheels have to be taken off and it is kind of complicated to attach the stand. Everything else we can probably do ourselves in time if we so choose (bike lights, water bottle holder, phone mount). Diego mentioned we might want to also change out the seats but due to the test ride we both knew we liked the seats and found them comfortable. I am super pleased with our bikes and excited to spend some sister time outside! REI staff is so incredibly knowledgable and we so so appreciated Diego simply educating us rather than being at all pushy about a sale. You can really tell how passionate he is about bikes-if you want to get into a new hobby or activity and need to learn more but are daunted by the sheer volume of info on the internet, try going to REI and asking some staff there. You will learn SO much! read more

REI - Bikes Near Me - Rancho Cucamonga, California

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I was really happy with my experience at REI yesterday! I planned very poorly and was leaving for Big Bear to go snowboarding but didn't have a snowboarding jacket so I was in desperate need of one. Luckily this REI had a small, but sufficient, ski/snowboarding section. I was able to find a really great REI brand snowboarding jacket. All of the sales associates were super friendly and helpful. I ended up signing up for the REI lifetime co-op membership because they're running a promo right now where upon signing up you get a $30 gift card. The lifetime membership is only $30 so it's free to join right now. There are a lot of benefits to joining so if you're considering it I recommend doing so soon to take advantage of this deal! read more

Terrible service here and misinformation given. Management mainly The manager Brad needs to do a better job training his staff. I drove 30 minutes to this location to return Vuori because they are listed as the retailer. It was given as a gift so I don't know where they were purchased but this is the nearest retailer to me. When I called I was told over the phone that I could bring the clothing back in for credit. I even said I didn't have a receipt but knew the brand was carried here. The young lady told me specifically that it was fine but could not get cash back. I was fine with that. Fast forward I go all the way down there and was told by an employee and a manager that wasn't the case. People call to save time and gas and these incompetent and poorly trained management and store staff have zero knowledge of their own policies. Don't waste your time coming here go to Bass Pro Shops. Better service prices and some integrity. read more

Great service and great apparel . Vast selection and quality material . Will be back again

3.5 stars. Throughout the years, I never came to this store often, just every once in a while for whatever the reason at the time and I hadn't gone in a long time lately. I now just recently got new bikes (ordered them online), so it's great to know that I've got a nearby place who services them! I joined the store's membership program because I already needed some minor work done on the bikes, which went smoothly. I think the one-time $20 is a fabulous price to get a lifetime membership for what they do. I even signed up for an upcoming webinar course. Regarding the bike accessories I was looking for lately, that's 1 star specifically for that. They don't have much of a selection (reasonably-priced bike helmets, bike computers, bike seats, storage bags, cup holders, pedals, and handlebars). I bought one thing that might have worked out, but it didn't so I returned them. The store itself is very nice, tidy, and a good size. The 3 employeees I encountered in my latest two visits this month once I approached them at the counters have been nice. read more

I just want to say, I've been a big fan of REI for over a decade. They have a decent selection and the staff are very cordial, but their recent policy of NO BAGS has got me a little peeved! I'm sorry, but if I'm spends hundreds of dollars on equipment I want the option of at least purchasing a bag. Today I visited Bass Pro Shop instead of REI because they still offer bags for my purchases. Thank you Bass Pro Shop for putting the customer ahead of your political agenda. read more

This REI and their management is trash. They train their employees to not accept returns within the 1 year return policy. I've had that experience several times here. But then I take my return item to a different store and it is happily returned with no questions asked. These positive reviews must be fake. read more