I'm giving it 5 stars because I actually made a purchase and was very unhappy with the condition it was in when I opened it. But when I called Frank, the manager at this location, he immediately calmed me down and went about and beyond my expectation to appease the situation. I drove 35ish minutes to get here and had to come back for my discount but Frank helped me personally with a smile and was even very engaging in conversation and helped explain what was happening with their business (because of Covid 19 shutting them down temporarily). I was surprised he wasnt upset or bitter and even more surprised that it was easy for both of us to reach an agreement. I would definitely come back and make the drive if I needed anything read more

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked him where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them. read more

God Bless this Big 5 store! It's been here since the inception of Terra Vista along with Target and it's still going strong. I couldn't find my hydration backpack from last year and needed one in an hour. I drove here and found one at 9 a.m. There was no line, the employees lead me to the hydration backpack section and went through one or two of them with me. I left in a hurry but happy! This store has come in clutch more than once in mine and my family's lives and it's easy to miss, but I implore you to try looking for whatever sports gear you needed here first. read more

If I could leave 0 stars I would. I came in the store today. No greeting! Neither cashier asked if needed help. We went to the area where the boxing gloves were. We were over there for about 10 minutes, no one came to offer help. I had to walk back to the front to ask for help where the young lady proceeds to call someone over the speaker instead of help us. Mind you there were two people up front and NO customers. We will never come back to this store. As a HR professional, I hope this gets addressed. read more

This location has been meeting with all my sporting good needs. The few times I had to return items, the management had been quick to assist me. Whenever I had questions, the staff was willing to answer them or search for the answers. They had good sales on the items I needed and I was happy with the selection of products. read more

Pros: Always offer good sales such as their 1-day deals. Chris was very friendly and helpful as soon as we entered to store. Cons: It took forever to receive assistance when we needed a shoe size. Disorganized lines caused cutting & confusion by other customers. Overall: Needs more staff to avoid long wait times and upset customers. Happy with their affordable items. read more

Big 5 Sporting Goods - Hiking boots & powergrip - Sporting Goods Near Me - Rancho Cucamonga, California

The people here are really nice! They were very helpful to me when I was trying to find a particular piece of gym equipment. They have clothes, gym stuff, and stuff for kid's sports. it's definitely packed; which is good but also a bit overwhelming. Thank you for helping me find what I needed; I'll definitely be back for more stuff! read more

The staff here is beyond rude.. I came in to look for soccer cleats for my son, & I couldn't even look comfortably, the manager & another employee blocked the entire aisle, with no regard for myself or my son trying to look & find his size.. the manager was literally reaching over & across me stacking boxes right in front of me.. No one offered to help & they almost seemed annoyed that we were there looking, I ended up walking out so we wouldn't be in the way.. SO RUDE read more

Tall longed haired blonde Cashier was rude and disrespectful! She asked my sister and I if we wanted bags and when we both said yes, she got an attitude and had the nerve to ask why? She should definitely find another job! I like Big 5, the product value is good, but the customer service is ridiculous, at least from that woman. I will not be going back to that location. read more

They only had a cashier and two other employees just hanging around. Asked about restrooms and they closed them after Covid. Never opened them again. Now I am in line to pay but the only cashier that is opened has a problem and took more than 5 or more minutes. I asked for a new cashier and got it. Had to run to the nearest restroom. Bad move Big 5. You know there are disabled clients that need the restroom. Not going back!!! read more

My husband came here to purchase ammunition for the shooting range and the manager treated him like he was criminal. Didn't offer other resources, cold, rude, and a complete lack of professionalism. I have had great experiences literally at every Big 5 except this one. read more

It's always something with this location. Either their computers are down or they're short staffed and have nobody that can help at the gun counter. I always just end up at the upland store. And, if I'm being honest, Upland isn't that much better. read more

Very helpful, IF they have what you're looking for. Check online before or take a chance, they might have your size. read more

Cool place with cool service and cool things.......just nothing for me on that particular day. I was looking for running shoes for my very sore feet. They had advertisements for all the shoes I was interested in, but no shoes for me........ I've been here before and the people here are really cool cheerful people and always greet you with a smile. Last time I was here I bought some very warm snowboarder socks for my mom's frozen feet. Boy oooh boy...she loved that. read more

I forgot my $5 off coupon at home. Spoke to the manager, Ashley and she gave me the $5 credit difference without hesitation! Fantastic service! This is our Big5 store now! read more

Well stock store, I like the variety of sporting goods, and items on discount. The sport season started and some people around looking for good stuff. Always look to see what you can find on sale read more

Big 5 Sporting Goods - Spalding ball on sale - Sporting Goods Near Me - Rancho Cucamonga, California

This branch deserves more than the current rating! Customer service is way better here than Upland branch. I am not a hard to please customer. I'm happy just to have a pleasant and smooth experience. Just the "basics" of retail is good enough for me. I been here three times and the staff, no matter who's assisting me, is always prompt and courteous. I guess that reflects from manager Frank positive demeanor. 1st time was about discount. It's not they're giving me more than the advertised sale/discount but just a simple gesture of offering me one when I didn't have a coupon on hand and they applied it on all my camping gears. They separated my stuff into a couple of transactions to be able to lessen my expense. 2nd was the soccer ball my husband bought from another branch. It deflated sooner than we expected a Nike would. Their branch just so happen to be the nearest at my son's soccer practice so I decided to try and exchange with them, (I didn't have the receipt). Again, phenomenal customer service. It took a little while but it's very much worth it. 3rd pleasant experience was today which driven me to post a yelp review. I need a staff to help find a shoe so I asked help from the cashier/manager so he could page somebody and just like that - a guy came out in less than 1 minute!! Unlike yesterday's experience in Upland, the assistant manager, who's not helping anyone, needed to page a shoe staff three times (10minutes wait) to get the phone order I made earlier. I highly encourage for us to help this store boost up their yelp rating. They certainly deserve higher. read more

Racist location. Walked in with my kids and Cambria the cashier was rude my son who is five even asked " mom I don't think she sees us " Very strange location won't be coming back. Definitely telling all of I9 about my recent experience. read more

Getting help is like mission impossible. I came to pick up soccer cleats for my daughter. Saw what I wanted, knew the size, didn't have my daughter with me so there was no drama with trying on... I still waited forever. I felt purposely ignored. After the worker, who clearly saw that I was looking for help, finally acknowledged me said he would be with me in a minute, then went and helped others that were randomly approaching him. This will be my last time here. read more

What can I say it is big 5 and i am glad they are still in business. My only problem is they feel so cramped and everything seems so disorganized. I will continue to shop here only because the prices are reasonable. read more

One star is generous. The person in the shoe department was the rudest employee I've ever encountered. Walked by us and helped others even though we were there first. Wouldn't make eye contact and when I finally spoke with him he was rude. I'm not sure if it is because my friend is openly a lesbian or what. I sure hope not. I just know we will NOT be back and I will tell everyone I know. I guess they must be doing well to be able to openly discriminate. Good luck with that. read more

I just wanted Manager Penny and Cashier Ashley to know how much I appreciate them for helping me find an item in their store. They went out of their way looking for a (water bottle carrier/sling) that I very much needed for my outside work in 100 degree weather. I asked on a Saturday afternoon(their busiest time). Their kindness and professionalism makes me want to shop at Big 5 more often to purchase more items. I appreciate their hard work and kindness very much! Thank you so much for great customer service! read more

One of the best Big 5 I been too !! Sales woman Kimberly helped me out a lot and was really nice & knowledgeable !!!! read more

Came in with my boyfriend to pick up a firearm some guy named fransisco or Francesca something like that was rude and didn't know what he was doing. He even asked us how to use the rifle during the safe handling portion of the release. On top of this he was working in a grey tshirt that had food stains on it and black basketball shorts. Seems like this location is really going down hill. Maybe hire competent and professional employees especially ones who are handling firearms. Dont know how this guy is still working here. read more

A smaller Big 5 location. You would think they would have great customer service here for being a smaller location. Some of the other veiws that were posted are right on the money. They lack customer service here. You could be here for a long time waiting for someine to help you if you dont go and find someone. I would have rated this a 2 star but I believe everyone should have a second chance. I'm look foeward to my next vist to see how much better or worst there customer service gets. read more

If you need to buy something, go somewhere else. I don't know how they run business with this kind employees. I bet they all don't like their jobs. No greeting to any customer, rude, unbelievable business like manner. I like to give -10 star read more

This place is great! I enjoy shooting and talking about guns, the ammo department worker does as well. We spoke about rifles and handguns for over 45mins and he answered my questions. Also the workout equipment there is all brand names and fairly priced. I actually bought my entire gym (dumbbells, bench, and bars) from this store, as well as my workout outfits. When ever I think about going shooting, Big 5 comes to mind first! Thank you to all the staff there and will be returning soon! read more

I bought a portable camping grill from here a few weeks before we were off to the Seqiuoas and I'm really glad I opened it before we left. There were parts missing! so it was unfortunate that I had to run out late at night in search for a camping stove less than 6 hours before departure. I was a little hesitant only because some of the items in the store look like they have been previously opened, which is understandable but they should at least make sure that all the parts are in the box before reselving it. Anyway the reason I'm giving it 4 stars is because the customer service is good here. I went to return the stove a couple weeks later without a receipt and the manager was nice enough to look up my receipt to validate the return. I love going into this store and I truly appreciate the good service and nice people who work here! read more

Came in last nite to get some running shoes that I liked couple weeks ago well to my luck they didn't hav my size I was bummed lol they had a lot of other nikes on sale but the man working there was nice enough to call a different store for us lol well I ended up gettn some other nikes not on sale but I totally loved them so went ahead n bought them super excited to test them out today yay big 5, plus I had a groupon deal 20% off n only paid 69bucks sounds lik a deal to me :)) read more

this store has been here forever, surprisingly since most sports goods stores have closed it seems. Don't know what so special about this one but you should find what your looking for. read more

Very unorganized. No one greets you. Employees look miserable and don't even acknowledge your presence. They're pretending you aren't there so I left everything & walked out. Amazon will soon take them out of their Misery. read more

Ok, I was reading some of the not-so-good reviews and just had to say something. This is our go-to place for my husband's work shoes. We always get great customer service. For the size of the store, they seem to have a lot of what you would need in regards to sports, camping, hunting, etc. I like that they are small and so can give you personalized service. The employees appear to know their products, not like those larger "sports" stores. Thank you for all you do! Take care, stay safe! read more

I'm so glad Big 5 has lasted this long! Been shopping with them since I was young. They have always had what you need. If not at another store. Will shop here as long as I can! And now since I have been managing my teams I need a place like Big 5. Called on my way another store and they held the cleats. Frank the store Mgr. Was the best! read more

I will never shop at this store again!!!! The manager was very rude and was not helpful at all. I hope the management will consider retraining your manager for he doesn't know what customer satisfaction is!!!! I need not to elaborate what happened for it was a disgusting experience!!!! "It takes years or even decades to get a customer however it will only take ONE SECOND TO LOOSE ONE" read more

This store is really nice I always have good service especially today a employee by the name of Maggie was super helpful and very polite and and genuine. She help me to find a Big 5 coupon online that I did not even know about that is really great customer service! read more

Bought a large and heavy product which the staff was friendly and helped me through every step of getting my purchase on a truck. Very helpful and highly recommend. read more

$19.99 for a full size Spalding composite leather basketball! That's cheaper than Target by $11.00! Workers actually acknowledged me this time so they get one more star than last time. read more

The guy in knives and guns is no help some arrogant kid that acts like he's better than you and contradicts his statements with his own actions I asked to see a knife and he told me i couldn't see that one but i could see the one below it because the pricing for each knife was placed above each knife. As he moved the knife I asked to see above the price tag that it was under prior to that. Then proceeded to grab another knife and said I could see that one. read more

Horrible customer service, employees very rude. On e of them kept repeating memorized sentence saying their policy instead of listening what I needed as a customer. Manager out to eat and they wouldn't help. I will never go back read more

The manager Patrick is a fair guy & the crew is helpful as soon as you enter the store. Great experience buying a bike up there.