If I could give it no stars I would. I went in purchased a pair of shoes as a gift. When I gave…read morethem to the person they told me the left shoe was a size 9 and the right was a 9 1/2. I went back to the store to get the correct sizes and the manager told me she wouldn't look up my transaction. She said she didn't know if I was lying about purchasing it at that location. She was no help at all neither was the customer service representative.

Lady with the long box braids gave me a dirty look when I came into the store to purchase a gift…read morecard. She informed me this location does not distribute gift cards. What kind of store didn't sell gift cards?? Very rude and unprofessional

Brought my 82 year old mother in today who needed new tennis shoes. The associate named Jody was so…read morekind and helpful. We were able to find shoes that fit well. Thanks again Jody!!!

Jodi was so helpful and friendly! Even though I could purchase adidas pretty much anywhere, I will…read moredefinitely be retuning to this location for future shoe purchases because of the excellent customer service I experienced during my visit today!

I have been in need of a new pair of running shoes for a while and was looking at the Vomero 18 and…read moreAir Pegasus. I had reached out to Nike Well Collective and spoke with Natalia who was very friendly and helpful on the phone and even more so in the shop. I was greeted right away when I came in which was nice and Natalia happened to be there ready to assist. She broke down the differences in model and let me try them out while checking in every so often. Karen rang me up and was also extremely friendly and helpful and went over again their return policy in case any issues arise. Thank you to Natalia, Karen and team for the warm welcome and service.

Customer service here sucks! Walked in, no one came to greet. They just stood there in their own…read morecircle and continued their conversation. Won't be buying shoes here!

We heard about this place from our acupuncture doctor. My husband and I have feet issues due to…read morediabetes. We walk a lot at Disneyland, so we need a good pair of shoes that will give us the support and cushion for our feet. We drove up to get our feet evaluated on their machine at the store. We were greeted as soon as we walked in. Finn helped us today and was amazing! He was so patient with us and is so knowledgeable. The evaluation for both our feet were shocking and interesting. They do email you the full report, so you can have it for your record. I love that they are not pushy or rushing you to make a decision. They also do price match if it's the same shoe. Unfortunately, they didn't have the shoe size and color on the shoes we wanted. But we did end up getting a pair of insoles that Finn told us about. Hopefully, this will give us more cushion and stability with the shoes we have now. We highly recommend going to this store and seeing Finn if you are needing to find a good pair of running or walking shoes. We will definitely be coming back here again.

I hadn't heard of this place before and it was recommended to me by my physical therapist. I…read morestopped in today after a quick trip to Trader Joe's since it's just down the street. I stopped to see what kind of shoe insoles they had to offer since I am dealing with foot and back pain. I was instantly greeted by a young man named Finn. I received excellent customer service and I was really impressed with his product knowledge. I walked out with a pair of inserts for myself and picked up a pair for my husband. I will definitely be back to purchase more inserts if these work out for my everyday shoes and I will definitely look for Finn to help me out! Don't underestimate his youthfulness. I am glad I didn't. BTW 25% off Memorial Day savings til Monday on those shoe insoles.

What is this bullshit, bro! I put money on a giftcard from this store and for some fucken reason…read morethe day my daughter goes in to purchase some shoes you tell her there is no money in the card?!? On top of that, Why is the phone number removed, can't even contact this bullshit of a business.

Extremely Disappointed with LIQ at Glendale Galleria…read more I had one of the worst customer experiences I've ever encountered at this store. I visited LIQ on a Saturday and purchased a pair of shoes, clearly requesting a size 7. The salesperson gave me a 7.5 without even confirming. After realizing the mistake at home, I returned to exchange them. At that time, I decided to purchase another pair and again specifically asked Michael for a size 7. Yet again, I was given a 7.5. When I returned a second time due to their repeated mistake, I was told there are no refunds--even though it was their staff who provided the wrong size on both occasions. This was not my fault. They did not have my correct size in stock and refused to issue a refund, offering only store credit. When I asked to speak with a supervisor, Jorge was put on the phone and incredibly told me to "go f*** off." Completely unprofessional and unacceptable behavior, especially from someone in a management role. To make matters worse, when I became visibly frustrated (which any reasonable person would be), they called security on me. There is in-store video footage that clearly shows me requesting a size 7 both times. This is not how customers should be treated--especially when the mistake is entirely on the store. If you value customer service and professionalism, I strongly advise staying away from LIQ at Glendale Galleria.

5/28/25 Held on to a gift card since 2018... you heard that right!! Not a huge fan of shopping for…read moreshoes coz it's so time consuming! This place is fairly large, plenty of name brand shoes w/ so many sizes & styles. All I'm looking for is some snazzy dressy-type of shoes that are super comfortable. I'm on my feet more than 12 hrs per day at work & wear tennis shoes with insoles from Road Runner Sports from Torrance... so what I want is more of comfort vs style/design. Prices are competitive, good value. I like that there's no high pressure sales person breathing down my neck, free to roam. There are free try-on (hosiery material) socks available, too, which I appreciate. At checkout, Wylie helped me out. She had a bit of problem accessing my very old gift card so a manager had to get involved--she was gracious & effective. I additionally used an American Express gift card I received for Christmas 2023-so I didn't pay a single cent for this transaction, 2 pairs of sandals for $103.29 (one pair was 30% off) All in all, it was a good experience even as I moaned & groaned about finding ones that fit well (wide width, a bit limited but better than most places) without causing pain, looked decent on my not-so-pretty feet & a good value. Highly recommend this store

Found out online they sell EOS lotion and I had a coupon to get $5.00. The lotion is $11.99, so its…read morenot much of a deal, as opposed to getting it from Target. I wanted the points on my DSW account, so that's the main reason I got it from there. Otherwise, with the $5.00 off, it would have been the same price at Target.

Last time I was there they didn't have my size in a different pair of shoes (new balance) but the…read moregirl attending me ordered me a pair online, she ordered me a men's size even though I had her verify my size. Decided to give them a second chance and went in this past Friday to look for a pair of puma ballerina shoes, someone came over to help me but the display was my size. As I was tying on the shoe, all the employees gathered by the register to talk smack about a group of children that were in there before me. The store is small, I was with my partner and his sister, we all heard them criticizing the children and complain that if anyone walks into the store with a backpack they should be obligated to leave it at the door or better yet not even bother coming inside. It all didn't click to me that it was one of the workers talking until I went to put the shoe back on the shelf and realized all the employees were gathered gossiping, then one of them started talking about the kids looking a certain way/ making assumptions about the kind of people they must be. I walked our without purchasing anything, that kind of behavior should be unacceptable, these were a group of 20 something year olds talking about young teenagers. I couldn't believe how unprofessional they were being. It's that kind of behavior that made me realize they're probably so caught up in gossip that they messed up on my order the first time I shopped there. I don't recommend any one at all coming here. Go to Tilly's or any surrounding shops and spare yourself the headache of having to hear adults that'd rather help you than provide good customer service.

Asked for some assistance on a shoe, the girl at the register gave attitude as if my question was…read morean inconvenience, which now makes sense why people were going up to them and leaving right away. Yikes

This store is a nice Dr. Marten store…read more The employees were very friendly and helpful. They had pretty much everything in stock and could order if not. Great selection to choose from. The price was to be expected from quality boots. Doc's have always been my go to for quality boots outside of work. You get what you pay for.

We had a great customer service experience here! They helped make shopping for my teen daughter…read moresuper easy- from answering our questions on the phone to trying on shoes and giving us solid recommendations for sizing and comfort!

Walked in with a friend.., Came out of the store with 2 boxes of shoes/sandals. Spent $25.95…read more Eh. First impression is everything. We couldn't tell who was working there and who was shopping. It was only when we were finally greeted that I knew. The store itself is relatively clean. Quality of shoes is what you would expect price wise. I was only looking for sandals specifically and didn't bother to look or try on their heels or boots. It's great for someone who's on a budget. They always have the buy one get another for 50% off.

Walked in, no greeting or anything. There was only one other customer in the store. What really…read morepissed me off was that the workers were TRYING ON HEELS and having a good ol time as if they were customers! Talk about great customer service right. Who hires these idiots.

Three lazy employees behind the registers and no one in line and one employee actually working…read morerestocking. It's no wonder the place looks terrible and is poorly stocked. There is a smaller WSS in RIALTO recommend that place stay away from this place.

These workers are trash. And so are there worthless pick up policy and system. I couldn't pick up…read moremy wife's shoes cause they weren't in my name but than proceeded to tell me I can have him cancel it and re buy the shoes? How can I cancel someone else's order but not pick it up you f6;$en idiotic people. ZERO STARS ZERO STARS ZERO STARS ZERO STARS and the lazy manager sat in the back and didn't help at all. ZERO STARS Garbage