Last time I was there they didn't have my size in a different pair of shoes (new balance) but the girl attending me ordered me a pair online, she ordered me a men's size even though I had her verify my size. Decided to give them a second chance and went in this past Friday to look for a pair of puma ballerina shoes, someone came over to help me but the display was my size. As I was tying on the shoe, all the employees gathered by the register to talk smack about a group of children that were in there before me. The store is small, I was with my partner and his sister, we all heard them criticizing the children and complain that if anyone walks into the store with a backpack they should be obligated to leave it at the door or better yet not even bother coming inside. It all didn't click to me that it was one of the workers talking until I went to put the shoe back on the shelf and realized all the employees were gathered gossiping, then one of them started talking about the kids looking a certain way/ making assumptions about the kind of people they must be. I walked our without purchasing anything, that kind of behavior should be unacceptable, these were a group of 20 something year olds talking about young teenagers. I couldn't believe how unprofessional they were being. It's that kind of behavior that made me realize they're probably so caught up in gossip that they messed up on my order the first time I shopped there. I don't recommend any one at all coming here. Go to Tilly's or any surrounding shops and spare yourself the headache of having to hear adults that'd rather help you than provide good customer service. read more

Asked for some assistance on a shoe, the girl at the register gave attitude as if my question was an inconvenience, which now makes sense why people were going up to them and leaving right away. Yikes read more

went shopping for 3 pairs of uggs. juju helped me & i understand it's black friday but there was 5 other ppl at the store with 6 employees standing around the sock stand chatting so i cannot wrap my head around this mistake. i walked up to one employee standing around & asked her for a specific shoe & size & her reply was we will not have those. i walked away & went to another employee, juju & she was sweet & helpful. i asked her for size 8,9 & 10 in women's & she said we only have men's but we can convert. i responded with great let me google the sizes. she brought out 3 boxes & tried doing the conversion in her head & i offered to google it but she said no no i know them its just a little confusing. i typed it into my phone but no service. i trusted her & she checked me out but not before offering socks which i bought due to her earning commission. i get home, ready to wrap & check the sizes only to realize the are WRONG but alsooo ONE SHOE IS MISSING. why did she not check the box before putting it in the bag. the shoes are $110 and store is 30 minutes from my house, now i have to go back & hope they have them in stock. that is incredible insane. read more

Journeys - one shoe missing - Shoe Stores Near Me - Rancho Cucamonga, California

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Horrible staff! Do not come here unless you want to be scammed. The manager here was so persistent on buying a pair of shoes that were out of stock in person and in hopes of getting them in time for Christmas, I placed the order. Few days later, order suddenly canceled. Okay and come to find out I didn't get my refund back of almost $200. I still to this day didn't get the refund and instead apparently another card that IS NOT MINE received the refund. They did not fix the problem and I am taking this to my bank. Be careful because something shady is happening here. read more

Horrible customer service! Starting from the area manager down to the employees in the store they were not attentive and acted like they were bother by us asking for help. My daughter left a package in there from Ulta $200 worth that was stolen. I called Customerservice and they did nothing.. The area manager also did nothing and did not call me back with an update on her investigation when she said she would. To add insult to injury the shoes we bought. we're two different colors one white and one off-white so my daughters present for Christmas was ruined when I called in the area manager said oh we can see if we can get you another one. I had to ask for a discount and she said yeah, they could probably do something, unacceptable Customerservice throughout don't shop here read more

Go to spot for my shoes and my kids shoes! Every time I go I'm greeted right away and am well taken care of.. Miriam is knowledgeable and funny..she keeps me coming back every time!! Will be back in a few months to see the new selections read more

All of the workers are rude and give side eyes i'm talking about a specific girl whom greeted me and then proceeded to look at me in a way as if I did something wrong? for no reason they're very passive aggressive. I literally just walked in with my little sister, and the girl gave me a fake hi and side eyed me for whatever reason they need to hire people who are more mature and welcoming. That's why we left to a different shoe store and took our service elsewhere. read more

So not to get anyone fired! I went in today 4/12 just to purchase shoes as a gift for my husband and this girl would not stop trying to sell me stuff which ok I understand that's there job! But when I say NO THANK YOU it doesn't mean to scan it and put in my bag and charge me for it. Now the ONLY reason I didn't go back to complain is because I am 8 months pregnant and did not want to walk all the way back for 1.90 the cost doesn't matter to me it's how she was so sneaky about it. Taking talking talking and now I have socks that Nobody will use! So pay attention to don't get distracted by there convo! read more

Erin greeted my daughter and I with a smile within 30 seconds and asked us if we needed assistance even after we walked in approaching the final minutes! This was a huge plus as I came in for one pair of shoes for my daughter and with Erin's assistance and customer service walked out with three pairs of shoes and not to mention the extra socks that were sold to me off the benefits and features of why my lil ladies and girlfriend needed them lol. Erin was patient as I was waiting for my daughter to call/text me back on the size and choice she made AAAAAAAND while trying to get a hold of my girlfriend as well on her size. Erin's patience was extremely appreciated as most team members would be anxious to leave right at closing. Thank you Erin oh and my daughter and girlfriend loved the socks! We will be back read more

Journeys - Erin was extremely helpful and patient with us! Thanks you - Shoe Stores Near Me - Rancho Cucamonga, California

So today I went to journeys here yesterday and was looking specifically for a pair of chuck 70's I needed to buy as a gift and the other location did not have. Let alone they did not help me at all with seeing who which stores had it. I had the best customer service from Miriam and nick! Thanks to them they helped me order a pair and were the best! Not only were they so much nicer here but I'm definitely only coming to this location from now on! Thanks for the help and the great laughs during the time! I really do appreciate good service especially in todays society . I'll be back more often read more

Miriam helped me today and she was the best customer service experience I've had in a very long time , while Miriam was assisting others a lady in a brown shirt was very kind and kept checking on me , and then gentlemen that had a brown jersey greeted me as soon as I walked in.Overall a very easy and nice experience I will be returning. Only down side is they don't carry Nike and the music can be better. read more

Very rude staff I wanted to buy shoes and when I went to go ask for a size no one acknowledged me and the two "hipster" white women rolled their eyes. The staff proceeded to have a "group hug" and bumped into my friend on purpose. They are very unprofessional never coming to this location again. read more

me and my boyfriend went in to buy birkenstocks and Tatyna helped us and was a huge help, super friendly and funny, 11/10 customer service from her! read more

Great service and super nice staff .. Had to do an exchange and Kelly was more than helpful to take care of it .. will be back ...

Trying to return a pair of rainbow sandals that was bought for me as a gift ..I walked in with a receipt just didn't have the cardboard that the shoes are hanging on when I purchased them, and never wore. All four of the lethargic looking people working there that approach me when I walked in the store , said without the cardboard tag they wouldn't give me a refund or exchange ...I'll never come back to the store again.. losers read more

Came in 20 minutes before closing and mateen was amazing! He was super informative, helpful and went the extra mile. Promote him if he isn't already manager! I will definitely be back. Thanks for the Docs! :) read more

Aria went above and beyond to help me with my specific request of Doc Martens. Big thank you to her!

Not a Journey I want to take again. Went into this store to check out a couple different styles of shoes. The young lady assisting us seemed perturbed every time we asked for assistance. She would roll her eyes when we asked for a pair of shoes from the back and as soon as we would try the pair on, she would pressure us for a decision on a purchase. If she didn't have our size, she would bring out shoes a full two sizes larger asking if we wanted to try those. WTF???? Not sure if Journeys pressures their associates to bring in sales, but we did not appreciate feeling like we had to make a purchase just because we were asking for assistance. read more

Store was very clean and all staff was very nice but shout out to crystal she helped me out to get my Birkenstock's and brought out several sizes just to see witch one would fit me better I really appreciated that but over all awesome experience definitely coming back for another pair of the soft birks read more

very rude employees went in there today to buy some shoes & the lady was super rude! not the first time employees have been rude

I walked into Journeys on a Saturday evening it extremely packed due to back to school shopping although it was pretty busy I was greeted by Jakob who was so helpful and kind he went the extra mile by taking out multiple boxes of shoes just so that my toddler could find the ones he felt the most comfortable in I really appreciated that. Thank you Jakob, we need more associates like you! read more

Bought some shoes here last weekend have to say the lady and man who worked there had excellent customer service they were very friendly and waited on me . The only reason I'm giving this store a 4 star because they NEVER have the size I need ! I had to order a pair for my daughter and the staff was so sweet and right on it. My daughters shoes will be here before a week ! Ordering a pair online was smart and easy ! I just make sure the size my daughter tried on were not to big or small Just right ! So we ordered the right ones ! read more

The manager Carlos always goes above and beyond when helping customers. They have a great stock of shoes and if they don't have it they do their best to find it for you. read more

BEST service... Nicki answered the phone at 9:15 am, they open at 10. So she was so helpful and was willing to pen the shop earlier sup I could buy a gift... I had to leave tho so she put the gift on hold for me. Weekday a great person right. read more

I came into the store looking to purchase shoes for my nephews and was greeted with a smile by Nick. He was very knowledgable about the shoes and other stock in the store. Nick was very patient as I looked and provided excellent customer service throughout my whole shopping experience. And even recommended some socks before I left as a great addition to the gifts I purchased, which I gladly accepted. I will be returning, Thanks again Nick and keep up the great work. read more