Everyone was so nice, knowledgeable, and accommodating in the store when we went last weekend. You can tell the manager Cheyenne genuinely cares about the customer experience and assisting her employees. We had such a great experience, my 18 year old daughter Madeleine "Maddie" instantly applied to work there. We love the store, the products and the employees at this location always make the experience positive. Also loving that the seasonal fall and holiday scents are back! read more

In the same shopping center as Target . Decided to stop in for somebody spray and room deodorizer. Were greeted right away at the door, friendly staff informed us of BOGO deals promotional offers buy 3 get one free . Can mix and match with anything in the store . Of course being the lesser price item is free the one . Cool ! I wasn't expecting any deals to be had , decided to grab a few more items for my girls . read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Fontana, California

I recently sponsored a few children for Christmas Toy Drive 2024. One of the adult child wants a Bath & Body Works (BBW) set. I was at the Falcon Ridge Town Center in Fontana one evening. Lucky for me, BBW is in this center. My first time here. I walked in and did not know it was Black Friday until later. It is not a very big shop and the aisles are slightly snugged to walk through when there's a lot of people. Anyway, BBW was running a very sweet special, Buy 3 items, Get 3 items free... this applied to everything and I mean everything in the store... the lesser amount items were taken off. I got 1 body wash, 1 body cream, and 1 body lotion with Japanese Cherry Blossom scent. I got another 1 body wash, 1 body cream, and 1 fragrance mist with Champagne scent. Both scents smell really nice. With this amazing deal, I was able to get a set for the adult child and a set for my personal use. Yay! Staff was super friendly, nice, and helpful. One lady employee helped me with answering the questions I had about body cream versus body lotion. I guess one is thicker than the other. Overall, I was very pleased with my visit and BOGO free purchase. Thank you so much BBW!! read more

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I came in on Thursday August 27 around 12 pm. I tried returning some items for store credit and the lady helping me was very rude about it. She had a ponytail and an attitude. The whole time she kept giving me and my mom dirty looks and acting annoyed with us just because we wanted to return some items. This is unacceptable behavior and I don't see the point of giving us attitude because you had to do your job. You signed up for this although the other lady in the front was kind to us the other lady was not friendly at all. I have never had issues before with this location but now I will never be back here again because I will not tolerate someone giving me attitude because they had to do their job. read more

Yes, I've been to the 4 Bath and Body Works in my general area (this being the closest) and it is small compared to the others, but the staffing is so polite and helpful. Just come in early in the season for the seasonal items. read more

I did an online order and went to pick it up, but the salesperson couldn't find it. Turns out I wasn't paying attention and had it sent to the wrong store. The sales associate was amazing. She gathered up all the items I had ordered and called the other store to cancel my order. She made sure I got all the same discounts. I think her name was Daisy, but I'm not 100% sure. Shout out for customer service!!! read more

I went in yesterday, and had no direction of what to buy. The worker there , her name is Angelina , she was SO helpful. Was not overwhelming at allll and guided me in the right direction! Honestly , they need more workers like this! read more

Store managers are awful and not transparent at all. Had me come in for an interview knowing they weren't even going to interview me because of one mistake that took place monthsss ago and not a single person spoke to me about it until now. I just wasted money I do not have to uber here for absolutely no reason whatsoever. Honestly feel as though I should be reimbursed for the money I had to spend to come here for absolutely no reason. Yall suck. read more

Horrible service. Very unfriendly staff. The manger is horrible and constantly hovering over you. Would not recommend this location at all.

Located conveniently off the 15 freeway in the Falcon Ridge Town Center, right next to Target. I have been here twice. Placed an order online and picked up in store. Was greeted friendly and asked if I needed help. Pick up was quick, so I was in and out of the store in less than 10 min. Store was well stocked and clean. Lots of parking available, as it is located in a larger shopping center. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Fontana, California

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Good thing I already knew what I was looking for when I came in. I understand that I was probably one of the first shoppers in here for the day. I did come a little after opening. it would have been nice to have been greeted at all. It would have been nice to said Hi to even. Nope, none of that. I was looking for a quick gift in the men's area. I stood there for a while smelling each of the different scents. I saw an employee there who was stocking some items just next to the men's products. She looked at me at least twice, scoffed as though I was in her way and then kinda went on doing what she had been. Hmm, Ohhhh kaaayyyyy! Let me get outta your way and never come back. I feel like that'd be the most convenient for ya. I was not made to feel welcome or appreciated. Boooo! The good things: At least I was able to find what I needed and was able to get outta there easily. The store was able to honor my wanting to redeem bath and body works promotions. Parking is in the plaza lot, complimentary. read more

Customer Service Associate Daisy is super helpful and goes above and beyond for the customers. I had issues with my order and she took initiative to reach out and communicate. Very patient and kind. read more

Horrible experience the staff there is rude. They close the store at 8pm my wife got there at 7:50pm and they had the doors closed and wouldn't let anyone in. read more

So excited to finally have a Bath and Body Works down the street from me! The newest store is amazing! On Monday they started the semi annual sale. They were limiting the number of people entering at a time. When we entered, we were given sanitizer and a shopping bag. The workers are very helpful and guide you to what you are looking for. Tell store is laid out weirdly, but once you look around you can find everything. They have a sink where you can sample soaps and sanitizers. I will be returning in the fall to restock. Overall, a very clean and organized store. read more

Bath & Body Works - Sign out front. Semi Annual sale in June - Cosmetics & Beauty Supply Near Me - Fontana, California

Excellent service, fast, efficient and very well Organized. During holiday season and the staff was friendly and cashiers were efficient. Found my order quickly. Everything went smooth. read more

I get a notice that rewards are expiring and go to this store to pick out the rewards. Rewards don't work, waste of gas and manager accussed me of attempting to steal by using codes that didn't work. Codes still did work- placed an online order which cost money for shipping. I won't be back to this store, worst customer service experience I've had in years. read more

Very clean, organized, and super stocked store. The girls and gentleman employees were so friendly and welcoming. Great ambiance and amazing customer service. read more

Beautiful new store, very clean. Staff was super friendly and helpful. Rosa helped at checkout and was amazing. Very impressed with the experience. read more

I show up at 8:39pm and the girl inside signs to me that they close at 8, the website and the hours in the door say they close at 9:00pm, what a bunch of . Total waist of time and gas read more

This is all about the great customer service I received from Alyssa! She was so sweet and helpful. She saved me a 45-1 hr drive. Thank you so much again yo Alyssa and the rest of the staff for being so helpful. read more

Yesterday evening, Saturday, April 4 I went into my favorite store B&BW on Summit Ave, Fontana, CA. I was shopping for body lotions. Shockingly to see that my favorite line aromatherapy was on sale for $6.50 which doesn't happen often so of course I gathered as many products as I could of the different new scents. I also received great customer service not only on the floor but at the check out from the 3 young ladies that was working that evening. I'm 100 when it comes to this store. All my family and friends know how much h of a diehard shopper I am for B&BW. When the rep rang up my total it came to $177.00 and with my coupons, sales and rewards my grand total was $46.00 out the door! I've shopped many B&BWs over the years and when this cute little store FINALLY came to our neighborhood I was so HAPPY! I also had a chance to speak with the manager Armando on my way out and gave him much love about his staff. Keep up the good work and Great Customer Service. I told my daughter this would be a great place work . B&BW 4 Lifer!!! read more