Five Stars - Outstanding Service at Fragrance Outlet (Ontario Mills Mall)…read more I had one of the best customer service experiences in years at the Fragrance Outlet in Ontario Mills Mall. From the moment I walked in, I was warmly greeted by a friendly and knowledgeable staff member (Maashona) who took the time to truly understand what I was looking for. Not only did they guide me through an incredible selection of fragrances, but they also offered helpful recommendations based on my preferences--without being pushy. Their passion for the products and genuine desire to help made the experience both enjoyable and efficient. What stood out the most was the patience, professionalism, and enthusiasm they showed throughout. They even went above and beyond by letting me sample new arrivals and offering helpful tips on how to make fragrances last longer. In a time where great customer service is hard to find, this store sets the bar high. I'll definitely be back--and recommending them to friends and family! Bravo to the team at Fragrance Outlet - you've earned a loyal customer!

I've went there more than three or four times and they've convinced me to buy two cologne at once…read moremore than once they have a lot of expensive colognes open to that other stores usually wouldn't open

Great store always have what I need. Great customer service. Recommend to stop by and check it out.read more

she does great tarot readings & I love the cleansings. Also…read morecarries everything you need

I love shopping at the Fontana store, conveniently close to my home. Staff at the Fontana store…read moreare knowledgeable of all fragrances and make great recommendations. Staff is super friendly and the store has a large selection of designer, niche, and Arabic fragrances. I highly recommend a visit, especially with so many holidays around the corner.

Do not buy here the owner Karla is really rude. Go to the one in Ontario is a little drive but usa…read morebetter customer service.

These scents are amazing!! I loved my experiences when I shopped from the woman tending to the VG…read morekiosk. She was kind and very pleasant to speak with. However, are they still in business? I didn't see them when I was at VG a couple months ago and I'm running low. Their website doesn't seem to work anymore either :(

Absolutely love all my oils and fabric spray I've bought. Can someone help me. They are no longer…read morethere when I went to buy more and as others reported website isn't available either. So upset . Everyone complements this in my hose and now I can't find it.

We just had excellent service from Pearl here today while putting together a gift box for a friend…read more She helped us find the items we wanted, and wrapped the gifts beautifully. She also made us aware of an additional discount for first-time text users, which we appreciated greatly. Don't be scared by old reviews about this store-new people work here now and Pearl is wonderful.

I've always had great experiences at the L'Occitane store in Victoria Gardens. The staff is not…read moreonly nice but also incredibly welcoming and knowledgeable. They're happy to offer samples and provide helpful recommendations based on your skin care needs. The store is beautifully organized, making it easy to browse their wide range of products. I especially love their hand creams and almond shower oil--both leave my skin feeling soft and well-hydrated. The store is always clean, inviting, and has a calm atmosphere, which makes shopping here a pleasure. I'll definitely keep coming back! My Personal Rating : 4.58 Products 4.7/5 Staff 4.6/5 Price 4.3/5 Ambiance 4.5/5 Cleanliness 4.8/5

Shelley was the best! I'm not a Sephora kinda girl (I've been loyal to Ulta for years.) Sephora…read morealways seems so crowded, overpriced, and overhyped, and they have a reputation for being not so helpful. BUT this location, specifically Shelley, changed my mind about all those things. I had to go to Sephora because Ulta doesn't have the fabulous Haus Labs foundation. Shelley spent over 30 minutes with me, patiently and expertly matching me to a beautiful YSL blush, Summer Fridays moisturizing mask, and a new shade of Haus Labs foundation after scanning my skin and personalizing my "insider" account which has recommended products suited to my skin type, hydration, etc.... What a cool tool and app. Shelley also saved other products to my insider profile. The whole experience was wonderful, and I'll never fear a Sephora (at least this one) again.

, "CanNNNnnn I HelppPp you FiNnnnd anNnNything" as I was DEEP in the drawers pulling out the…read moretoasted teddy rhode blush/bronzer stick they had readily available in the drawers. It's not my fault your store did not restock the display that was readily available in the drawers below. Workers are rude. I'm making a tik tok.

Muy amables y los precios están buenos. Me permitieron probar varias opciones sin prisa.read more

They sell fake perfume. I thought that was illegal. I'm sure Dior would like to know the sell…read morepoison . That stinks . That was my signature perfume I loved it !!! And the lady has the nerve to say"maybe they changed the formula "! I asked for my130.00 back nope I had took the plastic off and smelled it! It's not the money it's the insult that I wouldn't know difference. Sincerely you are going to be so sorry for selling fakes!!!!!!!

I would like to formally recognize Cindy and Maddie from the Macy's Housewares Department for their…read moreconsistently exceptional customer service, professionalism, and subject matter expertise. Both Cindy and Maddie continually go above and beyond in assisting customers with genuine care, patience, and professionalism. Their knowledge of products, upcoming sales, quality linens, and home essentials has been incredibly valuable to me personally. Because of their guidance and thoughtful recommendations, I have been able to gradually afford and curate high-end bedding and linens that have transformed my bedroom into a true sanctuary -- a place of comfort and peace after long and stressful days. What truly sets them apart is not just their sales knowledge, but the sincerity and enthusiasm they bring to every interaction. They never make customers feel pressured; instead, they educate, guide, and help customers make informed decisions while ensuring a positive shopping experience. In today's retail environment, exemplary customer service is increasingly rare, and Cindy and Maddie represent the absolute best of what Macy's customer experience should embody. Their professionalism, attentiveness, kindness, and dedication deserve recognition and commendation. Thank you both for consistently making shopping at Macy's such a welcoming and enjoyable experience. MSgt Charles Navarro, Jr., USAF (Retired) Rancho Cucamonga

I Visited The Macy's At Victoria Gardens In July 2026, And There Has Been Better Staff And Great…read moreService. At Least There Is Great Selection In 2 Different Stores, Which Make It Better Organized. In Other Words, The Value Of This Atore Is Awesome. I Hope To Return Again