The store was beyond crowded and everything looked a mess. If it weren't for Joslyn and her we would have walked right out. Joslyn tried very hard to find what we were looking for and when a match was finally found, they were all out. Joslyn checked the system to see what locations has the item. Joslyn - 5+ stars! Overall store - 1 star read more

I recommend always arriving 10 minutes early especially if you are new member and haven't completed forms online because if late you risk the appointment getting canceled they will not see you if late to be fair for customers that are on time. My skin looks great but don't expect drastic results after first appointment but your skin will look extra glowly. It's a process over time. To see results. read more

SEPHORA - After facial glowing skin - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

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Sephora is bright, busy, and a little chaotic in the way Sephora locations tend to be, but it somehow works. The selection is solid, with plenty of options whether I'm restocking a favorite or wandering around pretending I know exactly what I'm looking for. There always seem to be lots of staff members around, and they're usually quick to offer help without hovering. I also love how conveniently located it is right in the center of the mall, which makes it easy to pop in and grab what I need while shopping. It's not exactly a calm experience, but it's efficient, well stocked, and gets the job done when I need a beauty refresh. read more

March 23, 2025 | Rancho Cucamonga: Whenever I'm at Victoria Gardens, I stop by Sephora! It's located at a beautiful outdoor mall, which has music playing outside as you walk from store to store! I love the vibe! Customer Service: Wildly friendly with a smile from the moment you step in and throughout! Incredibly welcoming, which is always so nice! Busy Bee: This location is also incredibly busy each time & the line has been long on every visit! Somebody is popular! Haha! Thanks Again: After selecting an item to purchase on my most recent, I noticed the line was too long! I put the item back, because I didn't have time to wait, as I had other plans to get to. On my way out, as I was greeted with a friendly goodbye, mentioned my situation, quickly grabbed the product again and the sales associate was able to check me out at her station right by the door! Note: If the line is long, look for a sales associate walking around, as you may discover, several are also available to check you out instead of standing in line! Excellent!! Overall: Well-stocked, friendly customer service, and great location, love it! read more

SEPHORA - March 23, 2025 | Sunday Afternoon | Outside - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I had the best experience coming to this Sephora, I was stuck between different products for myself and was going to end up getting something that did not combine at all with me, thankfully I had three employees help me out to find the best product that would help with oily skin. I unfortunately did not get their names but I wanted to thank them very much for the help it came in super handy and easy purchase without hesitating or regretting getting the wrong product. I would definitely say they know what they're doing when it comes to different styles of makeup. If I were to go to another Sephora I would go to this one directly!! Thank you! read more

Excellent employees! My partner came here for a match and some other products. The staff were so friendly and helpful. Not to mention how informative they were for helping us understand colors, matching, and different products. Excellent location. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

Terrible customer service . Not all the employees , but some don't want to help. They don't even make the effort to look. Just stand there and smirk. Why work there if you're not approachable? I left my items and will shop at another location. read more

Not my first choice in cosmetic stores, but my kids enjoy coming here once in a while. We had some time to kill when we were waiting for a table at a local restaurant, so our group came here to browse and shop. I'm pretty sensitive to perfumes and there's some strong ones in here that hit right when you walk in. The place is always really busy and the line to purchase meanders through the store. A lot of the testers are in pretty poor shape currently. I do enjoy watching my kids shop and find what they're looking for. read more

I came into this location since i was in the area but instantly regretted it due to The rude and very weird experience i had with Jaqueline. Maybe it was a bad day for her but either way she is in customer service and hopefully she can work on it read more

My friend & I dropped by to browse the store. We came across Huda Beauty products and they had an offer to buy 4 items and get the base brush for free. The sweet employee there did a skin match for me but they ran out of Butter Pecan, so I purchased it online to be delivered to my home later. Then I tried their glassy lips products. I fell in love with the Foxy shade and bought the Rich Brown lip contour along with it. I loved how it made my lips look! Plus, I bought the Sugar Baby shade for my friend to complete the 4 items. The store was crowded but we didn't mind going home with something new to try. read more

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I normally always have good vibes from this Sephora but today was wonderful . I'm really big on skin care and unfortunately for the past week I've noticed my eyes being dryer and I looked up a bunch on solutions and ultimately concluded that it might be multiple things but primarily my concealer. I went in and I received a lot of help from a worker Priscila . I was really stressed about my under eyes because they were starting to burn and I couldn't figure out why. She applied this awesome eye cream and then helped me find the best concealer for dryness but that would also match what my skin needed which was hydration . I was happy with the service and overall very thankful for priscila she was also very informative and super cool to talk to read more

Girls are really helpful here I like the Sephora they have lots of products and good quantity. I would recommend this location.

This would be a 1 star review if it wasn't for ALEXIS who helped me find a lip combo for a birthday gift! First I walked in one of the girls (Latina/black hair) who was standing by the skin care around 3:30 pm this day, walked away from me, not a smile, didn't ask if I needed help, I even noticed as soon as I walked away she went right back to her original spot lol But Alexis came right up to me, heard me out, went above and beyond with the best aura and smile! She was an angel. Thank you Alexis for turning my negative experience to a positive one :) read more

Brian of Bryan (unsure the spelling) is amazing! He so kind and helpful. This was my first time buying a new foundation brand in a while and I came in with a specific brand in mind. Luckily, he took the time to ask me my skin type, the kind of coverage and how I want the foundation to look when finished. After telling him I have oily skin and prefer a matte finish he advised me the brand I was interested in wouldn't be the best fit and found me a better brand that also happened to be 50% off SCORE. I told him how I'm currently peeling due to retin-A and he told me about an amazing toner. So excited to try my new products! read more

Amazing experience today with Andrea! She was a great listener and very educational. She took the time to scan my face to do a thorough analysis and carefully helped me choose the best products to get for my skin! read more

Isabella is so nice and so helpful. Come check her out. Love sephora, i live in this store

Shout out to Letty, who made my entire week by assisting me with my perfumes. Not only did she take the time help me figure out what I liked, she even suggested a combo that was out of this world! Sometimes a perfume isn't just a perfume, there's meaning behind it. She is an angel. read more

I wanted to change my foundation and found Leah. Although it was ridiculous busy, she spent time with me looking at various brands and she even helped me pick the right color. I am in my fifties and appreciate her kindness and help. read more

I like that they're open later than other local Sephora stores. Love to try new products.

Visited on 10/11/2024 not one person offered me help at the time of check out when Marissa asked us I told her no and how bad the service was there she was very sarcastic with a smirk on her face I will never visit this location again I will keep my money in Redlands where they are more professional and enjoy and appreciate customers. At the end of the day Marissa forgot it's the consumers such as myself is why she has a job! read more

Hannah was very helpful went above and beyond on helping me decide on skin products even gave me samples to take home. Thank you for an amazing experience. read more

The line to pay was long and only 1 person at register, so I asked the associate if they could pls put someone else to help at register but she said no bc they are "all with customers" And walked away. So basically I feel like they're more focused on earning commission rather than finish the job and help get us out of there. It makes no sense to have 8 or 9 associates on the floor and only 1 cashier for a packed store and a long line... however Katie was very friendly and helpful and so was the cashier so if you have time and patience you'll be good. read more

Customer service is not very helpful. Manager just walks around and doesn't ask if you need help.

This is the closest sephora to my house and I still refuse to go in unless I'm actually desperate. Every time I come in, which is few and far between nowadays thanks to the unprofessional customer service, I'm met with an up-and-down look rather than a hello. I have to practically beg for help if I'm looking for something new. I tried letting the store clerk at the register know about the front's consistently rude behavior every time I have to visit this location, and was told that she "would talk to her." Talk to who? Because I didn't give a name or description about the specific person/people, I didn't even get a chance to. I was basically waved/laughed off after my transaction was finished. Do these employees go through any customer service training at all? Hate the atmosphere. read more

Always go to Ulta, but this time I wanted to try Sephora. Walked in and nothing but employees standing around talking to each other and not one of them came up to me to ask if I needed help. Spent 15 minutes in there looking for something and I couldn't find it. I can't believe they get paid to do nothing. Back to ulta read more

Love Sephora. This location is not as big as some of their other locations, but they are well stocked. Even with some of their promotions going on, sale items were still to be found on their shelves. One of the sales associates really took time to talk to me about my skincare needs and helped me find a suitable product to try. Definitely recommend this location. read more

I have to give a shout out to Adrianna. She was so understanding and patient with multiple returns and purchases I was making. I felt bad putting her thru all the transactions, which took a length of time, yet her voice and demeanor stayed so pleasant and calm. Thank you so much, Adrianna, for your excellent customer service! God bless you! read more

This review is purely based off a telephone inquiry. I called in prior to me going into the store to make sure they had the product I wanted in stock, I called because when I went to the chino hills location earlier last week they didn't have the product I was looking for and politely let me know that they would most likely not have any newer products since they haven't received anything since March. Hence the inquiry. So I call and some girl answered and didn't seem like she wanted to help me. I ask if she can check if they have a sunscreen in stock and within 2 seconds she goes "I'm sure we have that on hand somewhere here" Like she didn't even try looking, did t ask for my name. Clearly wasn't very helpful. I ended up just buying it online since I didn't want to waste driving 20mins out of my way in case they didn't have it. ‍ read more

Sephora can be a hit and miss with customer service. I was looking for a few products for an upcoming trip to Vegas and I was in the area so I decided to check this location out. I found the first product that I was looking for but circled the store a few times before finding the eyeliner kit I was looking for. When someone finally asked if I needed help I had already found my product. LOL. But I mean I could have asked but I was also being stubborn. They had a good amount of stock on product, the store was clean and there seemed to be a good amount of employees which is always a good thing. This Sephora is locate near the food court in Victoria Gardens. read more

This is the closest Sephora to me. Many times I have been greeted with rudeness, and workers that express very judgmental body language towards me. I come here often (rouge member) and I would say I've only had "okay" experiences twice. Please train your employees to have excellent customer service not just "great". read more

To keep this short, train your beauty advisors better and hire quality employees. I hope corporate sees this. This was my very first Sephora experience. I came in looking to get color matched with the machine and an advisor. First off, I'm a licensed cosmetologist who has done makeup on others since 2009. I know how to color match but I wanted to test out what the machine recommended because there are a LOT of brands out there and my old standby changed the formula. I was told there would be a 10 minute wait so I waited in that general area playing with some of the products. After 45 minutes I found the employee who originally told me 10 mins and she acted like she had never seen me before (even though we had a conversation about having the same name, Sara/h when I checked in). Weird but ok. She says she's going to find the beauty advisor. Nobody shows up and she disappears again. Another 30 mins or so goes by and a male employee asks if I need help. I tell him what's happened and he personally goes and finds the beauty advisor, Caroline, and sends her my way. She tries to convince me she came looking for me an hour ago and that I wasn't standing right where I was for over an hour. It's close to closing time now and she absolutely has 0 desire to help me. I tell her I just want to get scanned by the machine and I want 2 recommendations for a full coverage foundation. Instead, she leads me to a skin care product that cancels redness and tries to convince me I have rosacea (I do not, but I did stand around in this hot store for over an hour so I'm probably flushed). She gives me a sample of this stuff that is not foundation and then tries to convince me I am a cool tone and gives me a sample of another foundation that I do not believe is full coverage. Not only is she actively arguing with me about my skin tone (that I can clearly see is Miss Piggy pink with this swatch when I am a neutral through and through) but she gets pissed that I ask for a sample of a neutral toned foundation. She literally said "But it's NOT YOUR COLOR!". I finally tell her I just want the machine to scan me. She has me enter my name, email, and other info into a handheld device and scans my skin. She says it will email me results. I walk out, upset I did not even get the samples of what I originally asked for, and I wait for the email. It doesn't come through for about 45 minutes. Funny enough the color matches HER skin color, tone, and texture and came through well after they closed the store. I am of Scandinavian descent and it shows, but it was the color match of a Hispanic skin tone. I go to another location the next day and they got my results instantly, correctly, and did not have any sort of attitude. The new location goes to sign me up for an account and the system says I have one and that my email is a Yahoo email which I've never had in my life. I typed the correct email into that device the day before at Rancho, because obviously I was emailed wrong results, but clearly someone switched it after I got the results emailed to me. None of that makes sense. I will NOT be going to this location ever again and I recommend anyone reading this avoids it as well. Go to Redlands for a way better experience. This location is trash. read more

Will never come back here again I came in to restock for my makeup kit and shop around I was with my husband and child two ladies kept asking me if I needed any help and i repeatedly said no thank you very nicely and they kept staring at me non stop and asking over and over I almost said I'm a mua im good if I need help I would ask they just non stop stalked me through the store I bought my couple products and left I didn't even have a purse or pockets to steal and they were treating as if I would I felt super uncomfortable I will never shop here again it's just uncomfortable and seeing past reviews I'm guessing it happens a lot here and it's not cool! Management needs to be changed and staff need a reality check! read more

Sephora has a terrible return policy and their customer service is even worse. Being unable to make a return on an item 2 days past their return window is ridiculous. read more

Natalie helped me out today! Thanks alot for making this order easy! Was in and out and learned something new! 5 star experience! read more

There is an elderly woman here I believe the name was either Adriana or Adriane, who completely shifted me to being my business into Sephora at all anymore. She gave me the nastiest attitude and I can easily tell she doesn't want to work here with her dirty looks. Most times I come in here and see her being condescending to other fellow shoppers and even staff! How ridiculous! Should be fired ... Was just here last night and she must've heard some bad news because her attitude was on point. So disappointed in Sephora... with these managers... especially her read more

This 5star review is for Naydia (hope I spell your name right). Thank you so much for helping me out with products. She was so dedicated, patience & friendly with helpful recommendations. Thank you for such a lovely experience! read more

At this visit I was helped by savanna , she explained to me the difference of concealer/ shading techniques read more

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This is a pretty average Sephora. It's not that big, but at least it carries HudaBeauty products, which is the very popular, always sold-out brand I get the most of these days. The employees are about the same at ALL locations and I've been to enough to know...somewhat smug, disingenuine, and not that welcoming. However, it's one of my closer locations, which is why I still go. I guess unfortunately after so many multiple years of shopping these Sephora locations, you get used to them and either still go or don't. read more

Terrible experience coming to this Sephora. I came Into this store today wanting to return some sleeping pills that I purchased online called HUM beauty zzz. This bottle came with 30 capsules I had only taken it twice with resulting migraines so I decided to return. Only have using it twice it was left with 28 capsules. As I attempted to return the the cashier shows the bottle to the manager named LAURA which has extremely poor customer service skills and should not be entitled to that position. She tells me that I can't do the return because it's almost empty. I was extremely embarrassed in the way she approached me and accused me in front of customers and other employees stating that I had consumed almost the entire bottle and she could not do my return. She repeated it a couple of times, I was shocked that she would be so certain of how much I had consumed from the bottle with out even counting the pills. I was so upset she was basically calling me a liar In front of other customer. So I tell Laura "look at this point i can care less that you do this return but I am going to count these pills in front of you to prove that I only consumed two pills". So I count one by one and what a surprise it was 28. How is that almost an empty bottle with only two missing tablets. I am not the manufacturer and it is not my fault they made a big bottle for small tablets. She handled the situation poorly and As a manager she should have apologized for accusing me of lying and for something she wasn't even certain of. She was accusing me of wanting to return a almost empty bottle and should have acknowledge the fact that she humiliated me in front of other customers. People were starring it was so embarrassing. Her reaction and response to me proving myself that it had the 28 that I stated was "oh well yes I see yeah we can do the return I just didn't want to touch your pills if you kept them" and walked away. I have always loved coming to Sephora and I spend allot of money here never have I experienced a situation like this. But that LAURA so called of a manager should not be entitled to that position and needs some training on customer service. read more

Thank you, thank you, thank you Mia M. from Sephora Victoria Gardens, you are amazing! It was crazy busy at the mall the night before Christmas Eve and she was so helpful. I had 52 things on my list maybe more and she helped me find every single one of them. I would've been here for a week trying to figure out where everything is but she stopped what she was doing, and took the time to find each and every item that I needed. Thank you so much. I'm so grateful for your help read more