I always have a positive experience at this store location. The ladies who work there are polite, greet me when I walk in, and aren't overly pushy. read more

As with all Sephoras every single worker is rude and borderline stalks you (especially if you are or are with a poc) the displays are all messy and the products are heavily over priced. Please consider going to the morphe. It is in the exact same mall but the staff is much nicer and the store overall is much cleaner and stocked with better products read more

Customer service was awesomely provided by jacqueline. Yesterday I needed a shade match and she was amazing. She was extremely attentive and patient!! Her personality really stuck out to me and hopefully she's there the next time I go! read more

I was in the store today 11/5/23 just before noon. I was looking for Hourglass No28 serum. There wasn't any on the shelf, so I opened the bottom drawer to see if there was any in there. This extremely rude product rep walks over as I put my hand in the drawer and puts her foot on the drawer and started closing the drawer with her FOOT while my hand is in there. The product rep has tattoo ( something written) across her collarbone, didn't get her name . Hopefully management knows who she is. I hope this isn't a regular behavior that Sephora allows or Hourglass if that's who she works for. read more

So unprofessional they cancel they canceled my appointment once I was at the location excuse was they had a call off while the make up Artist I had booked was there would had appreciated a call hours before my appointment not last min read more

So I've been a long time customer and buy a lot of products from Sephora every year. I continued purchasing products from Sephora knowing that they have a great return policy to try products and accept returns as well if it doesn't work out. However, I've also been buying Sephora products online, and never even opened or used the item, to now try to return in store and be denied a refund. Sephora.com says it's up to the store's discretion to whether or not they can accept the return or not. What kind of ridiculous nonsense is this?!!! I'm extremely disappointed and upset and will no longer support Sephora or continue business with them. Even despite being a loyal customer, they sure know how to screw people over. It's their loss not mine. read more

We were having family pictures taken and I thought I would treat myself to a little mommy makeover. I have never had my makeup done here before so I was a little apprehensive at first. The girl came over and was very sweet and was asking me questions about specific things I wanted and I feel bad because I wasn't being very much help I just told her to do what she thought was best ... I know scary right?! Fortunately for me it worked out! She did such Flawless and beautiful makeup I don't want to toot my own horn but I looked perfect for my pictures. I didn't look like that I usually do and I was so excited. Plus not to mention my husband kept taking peeks at me and told me how beautiful I looked every chance he got! Thank you so much for making my day, and for making our family pictures that much more beautiful! read more

Worst customer service ever. Even McDonalds has more class. Every time I go into this store no one ever offers to help. When I finally asked for help while 2 employees were gossiping, they said they would have someone else come help me. I waited in Bare Minerals for 15 mins and no one ever came. It literally kills them to smile here. So rude and this Sephora definitely doesn't hire based on customer service or personality. The employees are all stuck up. I'll take my money elsewhere. I'll give this place zero stars if it would let me. The ONLY employee I have ran into the many years I have lived in the IE that was helpful was Vanessa, other than that everyone else is rude even management. read more

I ordered makeup online, and when I received it, it had a faulty pump. I took it in for an exchange, and I believe the girl who checked me out mixed up the two identical packages, and gave me back the broken one. I went in yesterday to just return the makeup and explained the situation to the cashier. She then took apart the bottle and informed me that the container was almost empty. I told her again that the pump was faulty, so if the container was nearly empty that they shipped it to me that way, and that if they are selling used makeup that I am really unhappy. She then told me that even though I used up all of the product, and even though I am attempting to return an empty bottle, she would take it back this time, but that this was the last time she would do so. I informed her that if I order something, and received a damaged or used product, or even if I just did not want it, she would take it back every time. She then told me that she would only give me store credit. When I asked if I could use it online, she said no. I then told her that I made the purchase online and that I wanted to continue shopping online. She made this big ordeal about how if I wanted my same method of payment back I shouldn't buy a product, use it, and try to get a return. I told her that I didn't mind the gift card, I just was damn sure that I was not going to use it in her store. ​ I don't know her name, but if you get the girl that looks like a latina Sarah Huckabee Sanders in drag...she's rude AF. read more

I will never shop here ever again. I've read about sephora profiling people. Well it happened to me and my sisters first hand. They follow you around whispering in their head sets about you, they tag you by giving you a basket. This way they know to watch you... They follow you around like if you're going to steal. I had 3 items in my hand and told 6 different employees each 4times I did not want a basket because I know about them marking people that way. One girl in particular raised her voice and demanded I take a basket. This is the worst sephora location. I'd rather always shop ULTA. I've never had this experience there before. I spent 120 at sephora even after this experience and I will be returning it. Theyve lost my business. read more

So sad that the rude employees and bogus return policy has ruined my excitement to use my 20% ROUGE discount and more than 3,000 points accumulated! I've spent thousands of dollars at Sephora only for them to make me feel like an unappreciated fool! I will no longer spend another dime at any Sephora! There are far better places to spend my money! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I have been coming here for almost a year. The ladies who do the the mani's and pedi's are wonderful. The problem is the manager Kevin. He is very rude to deal with and he shortens the times I schedule to add in more customers. I have spoken to the manicurists many times regarding my requests to have manicures and pedicures done one after another so that I may enjoy the time relaxing and enjoying the time at their establishment. Unfortunately, Kevin insists on rushing his employees to finish quickly and on to the next customer, which he schedules over my appointments. Today I felt my manicure was rushed and after many complaints, I will no longer come to this establishment even though the workers are great. For the money I spend here, I deserve better. read more

I came here today with my sisters and the staff were all very friendly! Especially Leslie, she was very helpful and informative! She took time and kindly helped us and she was very nice! read more

Very much irritated because online it says they open at 11am . I drive all the way over here at 11 just for the door to be locked and the girl to say they open at 12 . Like how inconvenient! And who tf opens at 12 thats dumb read more

I love this location, the employees are patient + friendly and take their time, they handle exchanges/returns easily; they also know their stuff. I come here with my mom all the time and they're all very helpful! I appreciate the women that work here! I love the black girls (from one to another) and the pretty lady with the red hair/lipstick and full sets! read more

Sephora, Sephora...my beauty & makeup haven... =) one of my fave places to hit to feel better after a long day ;) This Sephora isnt the biggest that there is; this place is more of a smaller location, compared to the South Coast plaza & there's also a new one in Shanghai that's 5 floors high OMG.. =) Candice is just an awesome employee here!! She helped us with all our skin concerns & gave us advice on all we needed to know. She also have us samples of skin care & gave us a skin care regiment to follow to help us with our skin problems. Thank you Candice for all your advice & help!! You are a STAR employee! =) People like Candice is what makes a shopping experience wonderful! =) read more

So my wife was looking around at make up items but all I see is dirty, unkept and unsanitary displays. The worst part of the visit was trying to get someone to assistance my wife. Two employees were just standing around and when I got one of the employees attention she told my wife that she was busy with another costumer when she had just come out the "employees only" door. Finally, two employees and a couple of earpiece notifications later, my wife gets assistance from the employee with dark hair and Ray Ban glasses. No wonder internet shopping is taking over. The store should install a kiosk or two to assist with in-store sales. read more

TRASH. I don't what the heck it is, but somehow I just give the wrong impression as a customer because this pigsty of a place thought I was stealing! Girl, tf?! Here's what happened: On 3/6/18 around 8:15pm, I walked in, I grabbed a basket to put all my stuff in and apparently it looked like I was shop lifting when grabbing the products because 20 mins in, two workers pretended to help me and brought me literally to the back to be cornered! One was "subtly" inspecting as if she was interested in what I have to buy and the other on the headset informing the employees that they got a hold of me. Imagine the look on my face when I heard this guys. Fucking absurd. I didn't wanna cause a scene so I went with their little game and became that annoying customer that just wouldn't quit. Needless to say, they left rolling their eyes so far back, they can see their tiny brains. Anyways, that was the last straw for me. VG Sephora ain't crap. Everything here is so unorganized, not stocked, and dirty. The employees are a bunch of miserable souls, so expect poor customer service. They should focus more on the store and their attitudes instead of playing Inspector Gadget. read more

HORIBBLE CUSTOMER SERVICE!!! they were so rude to me last time I came I was trying to try them on their products and they were asking me what I was doing with that product and then they said that they had to call security on me. after they tried calling security on me they try to hurt me out and they start gossiping with their friends I felt very insecure that day and I wanted to kind of ended that day but rude and I want them all fired.I started crying as he called me to the front they had two security guards waiting for me!! This was one of the worst days of my week and I will never come back here again. read more

I want to thank an awesome employee Andrea! The times I've been to this location she's helped my daughter and my self with skin care products. She knows her stuff! read more

On 2/20/2020 my friend & I went in to Sephora's to pick up a few things. The price for the jar of Drunken Elephant was missing. I went up to Tory to ask for a price check & was waiting patiently behind her when she turned around and snapped at me that I needed to wait my turn. Her tone of voice was extremely rude & nasty! My friend & I are mature women & we were shocked at the rudeness & unprofessionalism this person exhibited! Tory needs to be retrained ASAP so that she can better perform her job! Our cashier Andrea Esther excels in the that she was helpful & friendly! read more

Sephora is my certified dealer of drugs also known as makeup. They have a rewards program that keeps me coming back along with all the good stuff like Fenty. This location is popular and has all the great skincare kits, makeup nick nacks and hair products. The staff are all great and helpful and give you an earful about every product. This is the only Sephora in the area. There's no Sephora at Ontario Mills and nearest one is at Montclair Plaza. There's the Sephora inside J.C Penny but it's limited on stock. read more

I've noticed this place gets super busy and when it's busy it's hard to get help so I went right when the store opened. I got help from a lady named daisy. Got a great color match and she introduced me to the best foundation and primer I've ever used! She listened to my concerns and exactly what I was looking for. Very pleased with my purchases! read more

Incredible service! On an early busy Saturday morning they took the time to help me as much as they could with my online order issue. All girls and the manager were extremely helpful and nice, their patience and attitude were very professional read more

You know, I'm not what you would call a "frequent shopper" at Sephora. But I was walking around Victoria Gardens today with family when the cousin wanted to stop by to buy makeup. So I watched my 1 year old nephew, us guys hanging by the window people watching, as my cousin goes off to buy her makeup, and my 8 year old niece hovers near me looking at the perfumes. Now, I did have this preconceived notion that Sephora and other similar places were haughty and presumptuous. But a staffer had a free moment this busy Saturday afternoon and so she pointed out various different scents to my niece, treating her like a little adult. And for that class act, a 5-star rating. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

It's a hit or miss for me here. Associates do not always seem knowledgeable. Tried to get color matched for Fenty a week after it came out. Mentioned my concern to the associate who was solely color matching for Fenty about how I heard it dries to a deeper shade. She shot that down and recommended shade 330. After 3 color matches with other people, I've learned I'm actually 220. Way off. Another time I booked a makeover. Made it on time but there wasn't an associate available to check me in. By the time I flagged one down and they flagged down the person with the schedule, I was deemed late and they couldn't take me. Had to opt for a mini makeover then run to Sephora at JcP to do another mini since this was for a work Christmas party. read more

Omg, orlando is so amazing. I've been going to this Sephora for so long now, I never meet or seen Orlando until yesterday, his handsome and sweet, he matched me so perfect I love him and I usually don't like people lol, read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

This is my go-to Sephora store and I live in Gardena. Yesterday was Black Friday and we expected some tension from sales associates but to our surprise the sales associates were lovely and had cheerful, helpful attitudes. We appreciate the warm attitudes especially during the stressful holiday season. read more

Went in for an eyeliner and Orlando came along to help me there was a product that I got from Sephora that has been discontinued but he helped me to find a replacement product which was an under eye concealer if that will work great for me. Best time to go during the morning when the mall it's not crowded. read more

I'm giving this Sephora one star solely for the product selection and layout of the store. The customer service is atrocious here, and it's a consistent thing. When I walked in yesterday, I stood around for about 10 minutes while the associates looked me dead in my face without asking if I needed help. Earlier this month I bought the wrong shade of foundation, and wanted a sample of what I thought to be the right shade to confirm. I finally stopped one of the associates and asked her for it, and instead of making sure I got it, she brushed me off and did not alert anyone else to assist me. They all continued to look at me standing in the aisle for another 10 minutes. I finally left without my sample, and absolutely no desire to spend my money there. read more

I'm a licensed esthetician who takes quite a bit of time to choose my skincare products. I check the ingredients and flit back and forth between products, trying to choose which ones i want. I'm a young, black and white mixed girl and am used to employees asking me if i need "help". i get it, it's what they're trained to do especially since i look much younger than I am. However! Within the 35-40 minutes I was here, one attendant asked me 5! times! if i needed help. The same woman followed me around in between bothering me. Never had anything like this happen to me before. I definitely should have said something to her when I was there, but didn't think it was worth the energy. TLDR: If you don't look like you're part of the 1%, expect to be profiled, bothered, and followed around read more

Tori the REP for Farmacy is so nice! She gave me and my girlfriend so much advice about skin care and she wasn't pushy at all. If you ever are looking to get into skincare I would recommend asking for her!! read more

I would love to come into this store and shop in peace without having an employee ask me about my skin concerns and issues every 2 steps I take. An employee asked me to tell them about the products I was shopping for after I had already told someone else because according to him customers usually don't know about the products and what they want. I had to leave without buying anything because I could not shop by myself without the employees thinking they knew more than I did. Shopping online sounds a lot better than dealing with this location and feeling like all eyes are on me. read more

Really helpful staff. Erica was the one assisted me. I was on a mission looking for a nude lipstick that suited me, she was helpful and patient. read more

I absolutely love Sephora, BUT the way I felt as I walked in was just awkward. You have all the associates against the wall just starring at your every move, they seem to whisper at one another... At least approach me and ask me what I need!? Geez. Worst experience ever! And not to mention, I am regular here. So it's changed a whole lot! read more

I've been a Sephora shopper for a long time. I went to this location to buy a new lipstick. I'm not sure if this location has tons of thefts but my God they seriously follow you around and hide behind displays like you're some kind of thief. I'm going to go back to Macy's or Nordstrom for my makeup. That way I can look at what I want and then pay for it. I'm not comfortable having a bunch of woman and men with overly drawn on eyebrows following me around. read more

They were nice and helped me pick a color I'd like! Very welcoming , the store was very clean! Everything stocked have all shades ! We will be returning in the future ! read more

This has been by far the best Sephora for me! I was welcomed as soon as I walked in. I needed help getting a color match for the Fenty foundation and Kimberly was the BEST at it. She was so nice, patient And complimented my very own makeup! It's always nice when you go into a makeup place and not feeling judged. Kimberly really made me feel special and spent all her time helping me until I was satisfied with the shade! read more

Came here on a Sunday afternoon to get my mom her color for foundation and Kendra was super helpful! She gave us options and even listened when we asked for some not-so-pricey options. My mom left with a perfect shade for her foundation and I'm sure we'll be back! The employees here have always been more helpful and kind than other locations. Thanks Kendra!! read more

SEPHORA - My mom's new foundation brand! - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

Seems the customer service gets worse and worse at this location. Management is just as useless as regular employees. I've lived in this area for many years and have finally had my breaking point. Sadly I will start looking for a Sephora that actually provides customers with good service. I'm a rouge member and was treated as if I wasn't a loyal customer who spends a good amount of money at their store every year. I couldn't even have the representative try the foundation, concealer, and powder on me so I would know how it looked before making the expense. I ended up buying the products anyway to see how they looked at home. I made sure to file a complaint with corporate. read more