Great Visit Placed an order online for in store pick up. Unfortunately, several of the items were not in stock, even though they were at the time of my order. Upon arriving for pick up, I was notified. Christina was very empathetic and helpful. She offered to replace my (4) items with any other item. And I would still get the sale price. If not, I could come back at a later time to honor the price guarantee. Christina even walked me through some similar " scents " that I may like. I chose same day:) I would like to recognize Christina and AJ for their exceptional service! Highly Recommend Thank You for reading read more

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This location is in Victoria Gardens. It is very clean & organized. I don't shop here as much anymore because I think it's pretty overpriced for the quality. However, I saw that they were having their semi annual sale so I decided to stop by. All of the employees were friendly and notified me of the deals that were going on. I noticed there were so many employees on the floor but not enough at the registers so a long line was forming. read more

Bath & Body Works - 3-Wick Candles - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

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Pretty solid Bath and Body Works as far as stock goes and the workers here are super friendly as well. When my friend was getting ready to check out, she was interested in getting a massive candle holder and they made sure to check if there was an unopened one, radioed to the front, and had it brought back to the cashier super quickly. From start to end, they made sure that they were answering our questions and at no point did we feel pressured to make a purchase. They let us know about all the deals that were going on as well, and the worker even complimented me on my shirt! Great service, great shop. read more

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A.J. is amazing! So nice and helped me find what I needed. Super nice employees at this location

I think this is the best Bath and Bodyworks ever not saying the others are bad everybody's friendly, but they did the extra mile and helped me find what I needed . Every time I come here they always make me feel welcome. Makes me wanna come here every day. Everybody in that store was just so nice and welcoming. I will never forget my visit. This is my new favorite Bath and body Works if you want to be treated like royalty come here and the sales don't hurt either always have great sales. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

Today I went into the store and immediately a worker was at the door and was very friendly and was showing me their new scents they had. I was in a little situation where I didn't have my phone and I was needing to contact the person I came with and these employees were so sweet and understanding and made sure to help me. I'm genuinely thankful for their assistance and every time I have gone there I have never had a bad experience. They are all so nice and always know what to recommend. I highly recommend this place if you wanna go to a bath and body works in the rancho area. read more

We all know that this company epitomizes kitschy scents and is one of the companies compressing holidays and seasons months ahead of old norms, but when they have a big sale... exploit the fuck out of it!!! And exploit we did! One $25 gift card, one 20% off the entire order coupon, and foaming hand soaps for only $2.95. Add some of the Aromatherapy products, especially body washes (buy 3, get 3 free), a free gift coupon, and that hand basket was REALLY heavy. Glad there was no line and the cashier was really sweet and said she couldn't wait to see how long the receipt would be. Think CVS around flu season long. I usually stock up and we did too, probably won't need much of anything for a year or more. I did like, however, how friendly and helpful every employee we interacted with were. read more

Bath & Body Works - CVS length receipt, saved over $200! - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

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Ugh, danger! Don't walk in here because you're bored because you will walk out with a whole bunch of hand soaps, candles, lotions etc. you really didn't need but were either on sale or looked cute or smelled nice or all of the above. This store is built different and feels more spacious. I've been to other locations inside malls and it feels more cramped in there and it's always a mess. This location always looks top tier. Things are pretty organized at all times and the displays are well lit and I start to think my bathroom or house will look this organized if I just buy 3 soaps for $25. The employees are ALWAYS very friendly and busy restocking or answering questions. It's always a pleasant experience at this store and they don't really pressure you as much here versus other stores. read more

Bath & Body Works - Looks pretty, smells pretty! - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

This review is only for Rosie... yikes what a miserable employee. I went shopping the day before yesterday and thought maybe Rosie is just having a bad day. Then I had to go back again yesterday and still with the same bitter and unpleasant attitude and lack of customer service. Hopefully Rosie is only seasonal. I typically enjoy shopping this location. This store is always clean and well stocked. You do have some super helpful and friendly staff. Hopefully they rub off on Rosie. read more

I was helped at the cash register by this woman with dark hair, a sleeve of tattoos & red lipstick. She needs to be retrained on customer service. This employee said no words to me at all as i was checking out. I've been here so many times and this is my worst experience. Don't work in customer service if you aren't willing to put a fake smile on n actually do your job. read more

Ordering online to avoid the lines... paying 6 bucks for delivery... only to receive 4 out of 8 broken candles.... AND then having to wait in line to return them can be awful... but it was quite the opposite. THE outside LINE: About 6 people in front, took about 15 minutes. SELECTION: Selection of sale items was limited, but the regular priced items seemed to be fully stocked. CHECK OUT LINE: couldn't have asked for a better experience... Frank and Alexis went above and beyond. I was able to exchange my 4 broken candles for the ones I wanted without any hassle. LESSON LEARNED: Don't get candles delivered. Come into store for a much more pleasurable experience. read more

Bath & Body Works - The line... moved quickly. - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

The store was packed but Ravern who worked at the cashier at the time, was patient to help me process a refund order. Talk about customer service! I ended placing another bigger order online afterwards. read more

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I can't recall if I've ever been to this store before. It's located on Main St in Victoria Gardens. There's limited parking in front. Your best bet is to park in the larger parking lots behind the shops. This store was clean as to be expected. You're immediately greeted by a friendly employee. Check weekly for their sales. read more

First time at this location and it was just as pleasant as the others. Love this store and the products. Displayed nicely, well lit and there are always ample testers to smell the products. Sales are plentiful and make sure you join the club for text alerts and emails for sales and new arrivals. read more

I brought my mother and mother in law to this shop and they were delighted. You have an employee, I didn't catch their name, but tall with wavy hair, 1970s style clothing and fabulous style, who helped the moms and made them feel fabulous by the time we left. Your employee greeted us at the door, complimented them both, helped them find everything they needed and made sure they left feeling fantastic. Wonderful experience, all thanks to your fabulous employee. read more

Orlando the employee, awesome guy. Always has great energy, and is always moving and doesn't stop. Great guy to just have a conversation with! Left my wallet here, came back it was locked in the drawer and he took his time to call his boss and look for the keys to get it out. Awesome guy! read more

Armando was super kind and had very good energy! You can tell his team really enjoyed working with him as well. He has very good manners and was happy to help me! 10/10 read more

I was at the location to buy my wife a gift for Christmas recently. They were really crowded but one of there worker named Mya went above and beyond to help me. She was busy but took the time while being extremely polite to show me different options and help me find the perfect gift for my wife. Thank you Mya for making my shopping experience with your location great!! read more

IF ANOTHER EMPLOYEE FOLLOWS ME AROUND THE DAM STORE AGAIN I WILL MAKE A SCENE. No bitch I don't want a basket no I don't wanna smell the latest, no I don't need help browsing. Like damn this is sad you work here enough don't humiliate yourself more with ur fake customer service asking if I give a damn about 10% a body spray. I'm looking! I can smell things on my own. I know where the line is! Ugh I hate going in these stores yet I go cuz who doesn't need candles/spray. But just fuck off I'll ask help if I need it. It's not rocket science. read more

When I entered, a salesman who greeted me at the front was so helpful and suggested a new scent I really liked. He stopped what he was doing to assist me. Great customer service thought out the entire store. I love shopping here!! read more

Usually employees are like bees on honey. But This time I walked in only 2 employees are in the store there, Tony asked if I was looking for something specific, and I said no as I'm walking through to see what's on sale , then I went up to the counter , I waited and waited and waited. Finally, I walked back up front by the entrance and I said I'm here to pick up my order , so Tony walks back to the registers as I'm behind him. He decides to help another Guest who just happen to be there for pick up too , so instead of helping me when I went to go get him , he decides to help the other gas first and I explain to him what he just dead and he was like smirking saying so sorry , he did not care. Very sad. read more

I especially love this Bath and Body location. They always have the kindest workers here with some real southern hospitality. They always inform me about any sales or upcoming sales they're going to have and the ladies are always willing to help me choose out a new scent to wear. Absolutely love their WallFlower selection too. Would highly recommend this location. read more

Place was really clean. Very friendly staff, asked multiple times if we needed help with anything. Looks like there really getting ready for the winter season! Cant wait for all the new stuff. read more

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Located at Victoria Gardens, this store is surprisingly dog friendly. I came by this location with my husband this past Sunday because I wanted to redeem my free travel size antibacterial bottle coupon that I received in the mail a month ago. I am a fan of Bath & Body Works because of their wall flower scents and new car air fresheners. Unfortunately my skin is too sensitive to use their lotions though, as it makes it irritated. But I do purchase their gift sets for others though (as it does not cause problems for their skin). On this particular visit, there was rather a long line to pay. There were 3 registers opened, but eventually it went down to 2. While my husband was waiting in line for, I was browsing the tables (it's always nice to go shopping in twos). I saw this one lady with her cute little white small fluffy dog come in. An employee smiled at her and did not say anything to her about her dog. So I suppose this store is fine with allowing you to bring in your dog. I am not sure if all Bath & Body Works location stores (that are stand alone stores) are like this or not. But I do no the location in Long Beach at the Long Beach Town Center is dog friendly. Anyways, eventually when it was my turn to redeem my freebie coupon and pay for some of my items, the employee at the register apologized for the wait and cheerfully proceeded with my transaction. Although this location is rather on the smaller side, I thought the customer service was friendly. for the most part. If I was shopping at Victoria Gardens again and am looking for a gift, I would most likely come back here. read more

One of my favorite stores! They're having clearance sales right now where everything is 50%.. So I picked up several wallflower fragrances for the house ... The staff is always friendly and super helpful. Due to the major sale, there was a long line but our cashier made the wait very much worth it. There were 1-2 items that she rang up that I thought were on clearance but turned out to be full price ... She noticed by disappointed face and ended up giving me the discount anyway. That meant so much to me for her to go above and beyond to fix the confusion. Will definitely return again soon for my car freshener and candles. read more

My past experiences at this location were less than satisfactory until I came by today and was helped by Maria R who is the only employee there so far that has been helpful and welcoming. She was very patient and kind while helping me with a very large purchase and made my shopping experience very easy and pleasant. read more

I love this B&BW! Its a fairly large store, well stocked, and pretty darn clean in here. The staff is friendly, and quite helpful. Not all locations have a sink where you can try their products, but this place does. To top it off, its in one of my favorite shopping malls. I can never walk in and buy just the items on my list, example is tonight.....I walked away with so much stuff. Can't wait to use them! There's usually some kind of sale or specials, and you can receive texts with coupon codes on top of that. How can you go wrong? read more

I walked into the store today and wasn't acknowledged by the 2 employees in front. However, the people who walked in a few minutes after me did. Diana told the employee in the from that she was going to go on break, then told her to keep an eye on me as though I'm going to steal something. Considering I just spent $60 there is not ok. Skye was very nice and helpful. Diana shouldn't be judging someone by how they're dressed. Its not ok. read more

Waiting in line for a half hour to get into the store wasn't my highlight today, but I understand that safety precautions have to be made due to Covid. With that being said what made up for it was the awesome help I received from Brianna when I checked out. Truly thank you so much for your amazing customer service and accommodating my needs from my purchase to bagging everything up. I truly appreciate you and cannot thank you enough. You truly made my day with how kind and patient you were. Thank you a million times!! read more

When I walked in a nice lady told me a bit about the sales they had, my daughter had a hard time finding what body products she wanted because she couldn't smell them due to Covid rules and a lady by the name Maria helped her find things she liked and told us more about the sales, Maria helped a ton and we will definitely come more often thanks to her. read more

I like the products and layout of the store. My issue is with how they handle their customer service. I brought in a offer I received in the mail from their loyalty rewards program and also picked up other items as well during this visit. Upon checkout, the offer I had received in the mail was not scanning in the system saying it had already been used. I can tell you it was not used because BABW always takes the mail in offers upon redemption. The employee calls the manager over who's name is Irvinwe, who just tells us " yeah I don't why it's saying that and I believe you didn't use it. But I don't know what to tell you". How is this a appropriate response from their supposed manager. I left all the items I selected and will shop at another brand besides BABW. read more

I appreciate the entire staff at Bath & Body Works, but especially Tanya the manager. She took her time to talk to me genuinely while I was waiting in line to enter the store, which made it not so bad after all. Waiting in line to enter is out of the ordinary, but she made the wait worth it and I will keep coming back to this location because of Tanya and her graceful leadership! It's these small gestures by communicating with the customers that go a long way and make all the difference. Thank you for keeping the store clean, safe, and such a happy place to be! read more

The new store is beautiful! So much stuff to look at, it gets very tempting to buy everything in there. I recently made a credit card purchase and unfortunately needed to return some items. I was pleasantly surprised they credited my account back the money instead of doing 'store credit' like most places! I definitely feel comfortable shopping here and will be a loyal customer. Ty bath and body works read more

I usually come in here and its always great. Customer service is always good. Tonight, the service was a little bit off. I'm not sure if it was a bad day but for Maria, she came off as kind of rude and pushy when I wanted to use my coupon. Esther, made up for it though! She was super sweet and helped us with whatever questions we threw at her. I appreciate Esther. read more

Just like you'd expect, you walk into amazing scents and want to go crazy finding out which one is giving that scent. I always enjoy getting hand wash soap, and candles from here for the wife; she loves this place. The service wasn't bad, just the checkout process is always so slow because everyone is trying to adjust their purchases to best suit their coupons. This is located at Victoria Gardens, so once you're done shopping here there is plenty of other stores to hit up. read more

Great customer service. No matter how busy this place is, someone will always approach you to tell you about promotions and offer a shopping bag. I love warm and welcoming sales associates that don't pressure you or harass you while shopping. read more

Great customer service at this location! Being that B&BW always has online promos and coupons, the staff is really good about working with what you've got to get the most discounts and/or free items. Very friendly staff and highly recommend this location. read more

Have to say I like this Bath & Body Works. The place is bright, well stocked, and nicely located in Victoria Gardens. The two best things I like about this one is that it is well stocked and not overly crowded like you can sometimes get in a regular mall. read more

This is the local Flagship BBW store! It is conveniently located in the heart of beautiful Rancho Cucamonga's outdoor shopping center Victoria Gardens. Every month is an amazing display for the senses! Their staff are always kind, patient, and helpful. Brandon, Annette, Dani and crew always make me feel at home. I always enjoy learning about their new products and specials! Best part is that there always seems to be a sale. Don't forget to sign-up online and get extra special deals and exclusive coupons! read more

Bath & Body Works - BBW's Bag Logo - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I absolutely LOVE this store, but I had went in a couple days before the promotion of hand soaps for $2.95 so I was curious if I can get a price adjustment of the hand soaps and whatever amount is left over from the price adjustment I would just use towards more hand soaps. I spoke with Dani & right away she said I couldn't do that, she assumed I already used a coupon and I told her I didn't, but she still said I wasn't able to do that. I called a different location (Terra Vista) & spoke with Brenda & she said YES! I went in and was helped, got my price adjustment (at the Terra Vista location) and ended up buying 8 more hand soaps! VG Location lost me as their customer, even though it's closer to my home, I'd rather rather drive a few more minutes to get AMAZING customer service from the TERRA VISTA location. Maybe Dani needs more training on her customer service skills. :) read more