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    Kiehl's

    3.4 (23 reviews)
    Open 10:00 am - 9:00 pm

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    Reviews With Photos

    Nancy M.

    With all the Covid 19 madness my husband was in need of some products. We went on the Kiehl's website and were unable to link the purchase to the rewards so I called the store and spoke to a very helpful lady (unfortunately I did not get her name). She took the order over the phone and paid over the phone. Gladly everything we needed was in stock. She informed us the order would be ready immediately. We drove down to the store about 20 minutes later, pulled up and called the store. Gave them the name and within seconds an associate came out with a bag decorated with tissue paper filled with our goodies. The associate was wearing a mask and informed us that all the products were disinfected prior to being placed inside the bag. Thank you Kiehl's for the great customer service :)

    Today I went into Kiehl's, hoping to find some new products for my skin. I'm new to higher end skin care, and my main gold is to get on some kind of regime and be consistent! Since I don't know much about toners, serums, when to use them, and what skin type I am, I was nervous going in. Norma was so helpful and patient with me and let me ask her tons of questions! She tested my skin type, recommended different products but didn't overwhelm me. They were also running a promotion, so since I spent more than $65, I was able to get 5 free large samples & a tote bag! I am very happy with my new moisturizer, my cleanser and sativa seed oil! Thank you again to Norma for being so knowledgeable and kind! I will definitely be back to this location.

    They should focus on Paying customers not kidss wanting free  facials

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    3 months ago

    Helpful 9
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    3 months ago

    Helpful 1
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    1 month ago

    You don't get an inviting feel at this location. Customer service feels fake. I would not recommend this location.

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    2 years ago

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    2 years ago

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    6 years ago

    Helpful 1
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    2 years ago

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    3 years ago

    Not helpful; I wanted to try the different face masks and was told they were out of all. If I could rate zero stars I would.

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    6 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Helpful 1
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    10 years ago

    Helpful 1
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    7 years ago

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    8 years ago

    Helpful 1
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    10 years ago

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    9 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    Ask the Community - Kiehl's

    Review Highlights - Kiehl's

    I've been having bad red spots on my face and decided I needed to get help on what to do next and after visiting this location and meeting Norma, she helped me the whole way.

    Mentioned in 3 reviews

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    Brian K Machida, MD FACS - STC Plastic Surgery

    Brian K Machida, MD FACS - STC Plastic Surgery

    4.9(116 reviews)
    3.0 mi
    31 years in business
    Available by appointment

    If you are not keen to read a longer review, the headline is DR. MACHIDA IS THE BEST AND I REALLY…read moreCANNOT RECOMMEND HIM ENOUGH! For further detail, keep reading... ...I don't think I have experienced anything in life where I have felt so confident and eager to recommend something with no doubt - I am worried I won't find the words to truly convey how skilled Dr. Machida is as a facelift surgeon (as well as upper blepharoplasty) but I will try my best because I want anyone considering this surgery to visit Dr. Machida for a consultation. I am going to jump ahead and highlight now that my results and recovery were INCREDIBLE (just in case people don't make it to the end because I know this is a bit long) - I am so delighted with both. I had been researching facelift surgery for almost one year and was becoming overwhelmed at what felt like an impossible decision - how could I decide who I could trust to operate on my face?! I explored many surgeons from London in England (where I am from), to many across Los Angeles, including Beverly Hills, attending several consultations, but I just did not feel fully 'sold' on any surgeon I saw. When I came across Dr. Machida online, I felt encouraged but, to be honest, a little sceptical - his reviews were so good, I thought, can this be true?? Honestly, from the moment I called his office and spoke with Bertha, I started to feel excited - this felt different, it sounds silly, but I could just tell that these people knew what they were doing. There was no sales patter, no pressure, just clear information with a warmth that immediately made me feel at ease. This feeling was entirely cemented when I attended the clinic for my consultation. I could write pages and pages but all I will say is, I wish I had met someone like me over a year ago who could tell me that this is the right decision. Of course, you do not know me, you don't know if you can trust me but, believe me, I am fussy, hard to please and will research everything to the most extreme degree. I wasn't willing to scrimp when it came to an operation on my face but, equally, I was not willing to use my life savings for this procedure which is why my research had to be meticulous. Dr. Machida and his staff are too good to be true...except they are not! Dr. Machida is a magician, Sharon is a wonder, her care for me was more than my mother would give, I swear! Norma is a joy and Bertha will leave no stone unturned to help you...she always goes above and beyond to ensure you feel like the most precious patient in the world. As soon as you walk in to the office, you will feel the most genuine warmth and care. My results are perfect, they totally exceeded my expectations, and my 'recovery', the speed of it still amazes me, three months later. I have read so much about others' tough recoveries which, to be honest, I was expecting - I mean it's full face surgery, it seems a big deal, right?! I was expecting the worst BUT...honestly, it was shockingly easy, I experienced very little pain and discomfort. I cleaned my entire house five days after my surgery, it was as though I had only undergone a minor procedure. I don't know how Dr. Machida manages this, like I said, a true magician. To clarify, I had the deep plane face/neck lift, upper blepharoplasty and the full face CO2 laser treatment. At no point was there ANY upsell - I enquired for the upper blepharoplasty, in addition, and Dr. Machida said he did not think it was a necessity but that he could understand my desire and he told me to go away and fully consider whether I really felt I needed it. This is entirely the opposite of any of my other consultations where they all added on recommended procedures which I had not mentioned. You will not regret this decision and, as bonus to the wonderful results you will enjoy, you will meet a special group of people you will never forget.

    The best doctor , fantastic staff , no pain. Great results…read more I am having my mom get her face and neck done as well with Doctor Machida. I highly recommend this doctor. I look 20 year younger. Love everything about this place. Thank you all for making me feel and look great. Highly recommend!

    Photos
    Brian K Machida, MD FACS - STC Plastic Surgery - Brian K. Machida MD FACS - Hall of Fame Inductee

    Brian K. Machida MD FACS - Hall of Fame Inductee

    Brian K Machida, MD FACS - STC Plastic Surgery
    Brian K Machida, MD FACS - STC Plastic Surgery

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    Kiehl's - cosmetics - Updated May 2026

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