I wasn't able to make any purchases during my visit, but I explored their range of products. They offer a variety of hair products, though their selection of natural hair care is limited. I really like Design Essentials and Keracare, which they do stock. Unfortunately, I can't return to buy anything unless I go with a friend who has a professional license. read more

Always polite! Showed me how to use the app and I was pleased! Great product at great prices.

Such helpful and cheerful staff. First time coming to this location and definitely not my last. They have a great variety of stuff with great prices. Come give this location a try. You will love it. read more

The manager here at this location is extremely rude. I come in all the time with my girlfriend who does my hair and is licensed ( I am not) that's the truth she told us I can no longer come in even when my friend is present. She was a extreme hater don't worry your not the only Cosmo prof there also salon centric who are way more laid back. I know places I can go in OC and buy whatever products I want for same price. Ladies like her must not be happy and hate to see a PYT walk in a spend money. Hope she knows lasts forever and no business is ever safe from shutting down. One word HATER read more

Shot out to Monica , came to get product they're phone lines were busy and she's working alone and grabbing everything on her own. Thank you much appreciated for sure. Cosmoprof you definitely owe this woman a raise and some staff she's working alone in one of the only open stores in the area. Thanks again Monica def will call corporate read more

I just wanted to commend the awesome customer service here. It doesn't matter that I always go right before they close, the girls are always willing to recommend new products or answer any questions I have. The employee that helped me today was very sweet even though there was less than 15 minutes til closing. I can really appreciate that and I think that's a sign of good management. read more

Cosmoprof - Hours - Cosmetics & Beauty Supply Near Me - Montclair, California

This review is really for Monica. Thank you for an excellent customer service EVERY TIME not just today but every single time. I mean every time I come shop here she's super nice to everyone. She's knowledgeable when it comes to the products and she goes above and beyond to help out with what you need. I come back to get my supplies here hoping that she will be on duty. Some of the staff who works here acts like they know or sometimes they just don't know what they're talking about.. but Monica's been consistent with her customer service so look for her she'll help you out with any questions. Samples are also great. Thank you!!! Been coming here for over 10 years (damn that's a long time) and seen many faces come and go but Monica is 1 of the best here. read more

Came in today with a list of tools i needed for an assistance program i am starting at a Salon and Monica the manager greeted me as soon as I walked in. Gave me a great feeling I wasn't going to have a hard time looking for anything. She walked right up to me ask me how I was doing and if I needed any help. With a look of confusion I just handed her the list I was given and told her I have no idea where any of these items are. She said "Don't worry, I'll help you and you'll be out of here quickly. Within 10 minutes we were done and on our way. I couldn't compliment her enough on her customer service here on yelp but everyone should know that she is definitely very professional and took care of me as a customer. I am very appreciative for that. It's not too often in a business someone follows through to make sure the customer is satisfied. Thank you Monica for your help! read more

This cosmoprof has been the best one I've ever been to. I didn't catch her name but the girl who helped me was very friendly. This shop deserves all their positive reviews. Will definitely go out of my way to come to this cosmoprof again. read more

I have been an ongoing customer of Cosmo-Prof for years now and I have never been so unhappy with their service. These women are very unknowledgeable of the products and the non-manager has an attitude when you ask her anything like you're inconveniencing her. I don't want to return here and I feel the need to go to Salon Centric now even though Cosmo-Prof is around the corner from my home and convenient. I feel like they will hire anyone to work here as if they are a fast food chain. I have literally flushed money down the toilet purchasing products here. When I have been asked to be compensated for something small.. that the manager wouldn't take accountability that it was her error..I was frankly told that need to wait until Covid is over and to keep my receipt that I might just possibly get reimbursed for the $15 I threw away. Yesterday was the last time I went. I was given the wrong color..I specifically asked for a gloss and she gave me a color which is not intended for toning. I had also asked for a 40 volume developer and she gave me a 40 and a 30..in which the 30 I didn't request or need. The only thing I wanted to be compensated for was a $15 tape I had bought which was single sided that she gave to me And I requested a double sided. The only compensation I had asked for was a double-sided pack of tape since the single-sided I had no use for and being a long time customer I felt that that would suffice but it was out of the question. So basically when they make an error..it's your fault and you have to deal with the consequences and hopefully wait Covid out. Last week the manager recommended me a very light purple..And which is only intended for white platinum hair. After I specifically told her I was lifting somebody very dark light. So then basically upon me returning to purchase darker purple to fix my work..she remarked that the light purple she gave me only works on white hair and I couldn't help but feel that she could've gave me that knowledge before I threw money away again. I am accountable for my own work but I can't help but feel misled and like there is carelessness here. When we can't go in and deliberately look at the swatches or products they should at least give us Accurate knowledgeable information instead of taking it as a joke when we throw our money away. Especially in times like this. read more

The best customer service hands down! I have to drive 30 minutes to this location, but I tell you is worth the drive. Rowling Heights, Pomona & this location are by far the best. The location in Chino Hills is just terrible as far as customer service. They won't look for any products in the stock room if they have orders in boxes and you need a mass quantity of something they tell you to come back another day which I can understand. It takes a while to restock, sort out products, but what is bothersome is the fact that three days pass by and you go back. Boxes are still there and they simply tell you that they need more time to go through boxes....They won't place an order of a product you need. They won't even bother helping at all. With all being said. Avoid the Chino Hills location and come to this one. I Love the staff at this location! read more

Monica (the manager) provided me with outstanding service. I told her about some issues I was having with my hot tools curling iron and she was very accommodating and helpful. The staff was also very nice and helpful. read more

I purchased with cash, the classic 76 oster clippers from cosmoprof for work and the on and off switch broke my first time using them. The receipt says returns can be done within 60 days, which I only had them for two days by the time I went to return them. The girls working there told me they can't give me my money back because they aren't allowed to keep that amount of money in there drawers which was $230 give or take some change. I stood there at that store for 2 hours waiting for my return to be honored. I called customer service, managers and district managers. Finally when I spoke to the district manager and told her I'm not leaving without my refund and will take this to civil court she asked to speak to one of the employees. Once the girl got of the phone with her district manager she whispered to her coworker that the district manager said to just give it to me. Mind u I've been there for 3 hours and not once did anyone pay with cash while purchasing anything....so low and behold she goes into her register and starts pulling out hundreds and twenties!!!! It was amazing how I was told for two hours that they aren't allowed and don't have that amount of cash in their register!!!! Then after handing me the money the employee told me not to go to their store to return anymore products if I purchased the product from a different cosmoprof location!!!!! I couldn't believe she said that because that is not what it says on the receipt and not a return policy for this company. Never once was I rude or mean while trying to get my return yet they treated me awful!!! Don't shop at this location and definitely don't shop for expensive items here!!!!! read more

A beauty supply store only available to those who are licensed Cosmotologists and students in the process of becoming a Cosmotologist I believe (not sure who else gets a discount). Not open to the public in other words. This place has been good for the most part, I found pretty much all the higher end beauty lines sold at salons here and the hours are good. I knocked off two stars because what they advertise in their catalog that I receive in the mail is hardly ever available in the store, such as their specials and deals. This has happened on at least 3 occasions. So I come here with my shopping list only to find I cannot get half the stuff I want at that sale price. The other knocked off star is for the attitude that I receive from the sales associate on 2 occasions. One time I gave her a coupon and she forgot to swipe it and she didn't want to give me some kind of store credit, she wanted to cancel my transaction and start over which wasn't my preference. My card had already been ran through. So I ate the coupon! I don't prefer doing returns on a credit card it can be a hassle with getting funds back! The other thing that got under my skin was just one time in my 10 + years of being a loyal customer I wanted to exchange a dry shampoo because it didn't work! The spray worked first time I used it then stopped properly spraying the white powdery stuff so it was completely useless. The girl really nit picked the bottle and made a smart remark that even though there is hardly any product left I will give you an exchange. Gee thanks. Anyway, if you have a cosmotologist license and want a great deal on salon products go here, its worth the discount at least. I prefer to shop at their new Fontana location on Sierra where the staff there is awesome. read more