Most malls are closed down so this is one of the Sephoras still open since it is located inside JCPenney's and they have their own entrance and are still open for business.
Covid Safety - JCPenney's has limited to once one entrance. 6 feet distancing and mask encouraged at the door, but no attendant standing there to enforce. Sephora has their additional safety precautions with limited capacity within their store, 6 feet distancing markers for those who are waiting in line getting into the store. NO SAMPLES, no make up application. Staff has face masks. Plexi glass and hand sanitizer at the check out counter.
My main reason for coming to Sephora is to hunt down my mom's beloved Caudalie Vinoperfecct serum ($79). I always keep an eye on her products and when this is around 25% I always restock her so she is never out. My mom LOVEs this product for radiance complexion correcting. There's not many skincare products that her skin finds so agreeable so I am glad we found this one. Luckily there was ONE BOX LEFT, but sadly the box was so beat up looking. I don't care so much for products I'm purchasing, but when I'm getting something for someone else, I hate beat up packaging. My mom is one to always comment on these things too... sigh...
While I was there, I also picked up a new liquid eyeliner since mine has dried up, and I have an upcoming wedding to go to where I am a bridesmaid and will need my make up to last. After looking at their convenient eyeliner section, I decided to go with Too Faced Better Than Sex Eyeliner ($21). It is a reputable brand and the packaging promises to be waterproof, smudge proof, eye glide and intense pigment load. Guess what, I looked at all the eyeliners and all of the packaging was beat up for this product too. Not sure why...
Before check out, I was glancing at their small items near check out since my trip is in Portland and I wanted to grab some convenient travel size products. Ilene approached me and she was super sweet and helpful. When I mentioned my Portland trip, she mentioned she went to a Washington trip lately. Ugh. Washington... of all places... Good thing I had a facemask on to cover my expression. She was super sweet so so friendly so I didn't want my personal opinion of Washington reveal. Thanks to Ilene reminding me about my Sephora rewards points. I had 900 points from buying my mom's fancy skincare products. I redeemed the Kate Sommerville Daily Foaming Cleanser (100 points) and a Drunk Elephant Day Serem (100 points). They are both great travel size products. While checking out I also grabbed this packet of Sephora Avocado Face Masks ($12 value, on sale for $6). Woo hoo!
I liked Ilene so much I wanted to do the survey for her right away, but the stupid JCPenney's survey website keeps saying the access code I entered is not a valid entry. I checked it multiple times, and have tried to attempt periodically over the past 24+ hours. I never had this problem with Sephora's survey before. I hope her management sees my review and gives her credit where it is due cause I really enjoyed her friendliness and skilled customer service mannerisms.
Given that the receipt is a JCPenney's receipt, you would probably have to return or exchange any products only at a JCPenney's Sephora if you have any issues. Also this Sephora is much much smaller than a typical Sephora. Taking off points because they were low or out of a lot of products... and the packaging for all the stuff I looked at was so terribly beat up. read more